An Exterior

Oh my gosh. Did you ever get the feeling that you're getting ripped off? I called these guys to do an estimate. they did it. it was the best price I could find. But when the gutter installers came, it was another company! So basically An Exterior was the middle man. I'm not sure how much they paid the other company to come to install gutters, but all An did (I'm pretty sure) was call another company and they probably made at least a few hundred bucks off of me. I wish I called the other company first.

An Exterior was an answer to my prayer. We were looking for a company to install new siding and gutters. Matt Tim was the representative I work with. He was patient ( it took me 4 months to decide on the siding type and color) responsive, informative, and kind. He provided us with the best crew! I have no complaints! I recommend An exterior! They are trustworthy and affordable! I look forward to working with them in the future!

Critical: Responsiveness Called for an appointment and got answering service. I did receive a call back and scheduled an appointment for an estimate on gutter replacement. The technician was a no show and when I called the company they had no record of the appointment being made. Wasted a day sitting around, waiting for them. Service: Gutter installation

The estimate guys showed up roughly on time. They were polite. I told them what I told the receptionist when I made the appointment - I wanted an estimate of the gutters, to take a look at the roof and let me know if they see something so that I may get an estimate on that as well, and to go up in the attic and look around. I have a rafter up there that I believe needs to be braced/replaced/sistered.

They do the outside fine. Come time to go up in the attic, they said they have no ladder to use to get up there. I can see the van, it has ladders of different sizes on it. I offer my ladder. He says it's not necessary, that they'll send me an estimate for the rafter. I tell him that I wanted them to look around and check everything out to see if I need to fix anything (and if so, give me an estimate) or if it still looks pretty good up there.

He refuses, gets in his van, and leaves. I call the office. I speak to the receptionist there and tell her that I am not satisfied with the level of service I received and would like to speak to someone about it. She has zero idea who I should talk to. I recommend a supervisor or manager, someone who could resolve the matter, and/or re-educate the tech on the proper company policies, etc.

The supervisor then tells me that he will call the tech and talk to him the next day, and will call me back to let me know what's going on. That was two (almost three) weeks ago. Still waiting on the call back. On the bright side, I did finally get my estimate three days ago. Find someone else. If they are this bad with an estimate, I do not want them working on my home.

Excellent work on replacing my roof. Matt Kim worked to quickly provide a reasonable estimate and was always available when we called. Everyone was very punctual and most importantly An Exterior delivered a new roof on the exact day we agreed upon. Due to COVID-19, Matt and his crew kept their distance and did an EXCELLENT job on cleaning up all the debris. I highly recommend An Exterior and look forward to using them again in the future for other projects.

Anthony was very responsive with initial quote and follow-ups; his crew was very quick and efficient with the install, and they cleaned up afterwards. Would definitely use them again for any future siding projects, and highly recommend them

The team who did our siding were very skilled and hardworking. A Plus! The gutter work was excellent also. I recommend this company.

In 2018 I had a roof replaced by AN Exterior the work was fine but there was some issues with them only conducting business over the telephone and refusing to put work in writing. Additionally that backed the trailer into my house which caused some damage to the house and landscaping and wouldn't acknowledge this when placed in email they only came and removed the paint from the house that was placed by the trailer without acknowledging.

I should have stopped there but it is family owned and I gave a little bit of slack based on that; in 2019 I tried to have trim replaced that was damaged due to a wind storm. Horrible experience Pavel Omar is perhaps the worst project manager I have ever dealt with. He would never return my phone calls when he said he would and it was having to keep calling over the course of 2 months. The work was never complete and I finally canceled the work. I will never do business with this company again.

Quick work, looked clean. but don't trust the looks or the warranty. 6 months after our roof was redone by An Exterior, we put our house on the market. The recent home inspection during sale of our house found mold on the plywood. Hard to believe, that after An Exterior replaced 32 sheets of the plywood (basically my entire roof and per their requirement) that 6 months later there is mold.

We contacted An Exterior asking them to rectify the issue, and instead were told by them it's an insurance issue, not their issue. They don't solve the mold issue. From their email: "Your issue is this. Mold. It was an ins. claim. The insurance co. is supposed to allow for X damages from mold if any existing at the time of inspection. NOT An Exterior Inc. Call your ins. co. back and have them resolve this matter. " Unfortunately, I can no longer recommend this company. If you do, buyer beware."

An exterior is a great company for window installation. The company is easy to deal with and offers competitive pricing. Good quality of work, good brands and good selection of styles. I'd recommend them if you are looking for these services in Virginia & Maryland.

After suffering roof and siding damage in early March -- necessitating new roof and full siding replacement, AN Exterior came to the rescue. They quickly emergency wrapped the house to prevent damage while awaiting repairs, facilitated selecting roof and siding options. Then they coordinated ordering, delivering, installing the roof and siding. From first contact to work completeion, the entire company -- sales manager, office staff, workers -- were top notch. Highly recommended!

This is a follow up to my earlier complaint regarding An Exterior. I have had 3 contractors providing estimates on repairing the inferior work done by An Exterior. I each case it was noted that the failure to install "'drip edge molding" caused the rainwater to accumulate behind the vinyl cladding on the facia rotting the wood and resulting in additional repair.

Due to the inferior shingles installed by An Exterior, the repairs is further complicated by the fact that the "30 year" shingles are brittle and impossible to easily remove after only 13 years i.e. half the life guaranteed by An Exterior. Sincerely, Andrew Bradick

Very bad experience, very rude person! I hope I could give them a zero. They said they will do such and such, but they will not do it after you paid half. Then they force you to pay another half on job day.

We had a gutter problem--it wasn't flush with the brick of the house. Water was coming into the laundry room, causing water damage & mold. An Exterior came, sent me an estimate right away and made the repair the next day. Responsive, quick. I appreciated it greatly! The price was right, too.

The rating is strictly associated with what I needed done for my home. I used this company last year to install an attic fan I purchased from Costco which they charged me $150 and did a great job. This year when I wanted another attic fan in stalled, I was now quoted $300 for 1 hour labor. The reason I was given for the 100% price increase is because more people want attic fans from Costco installed. I requested quotes from homeadivsor got a quote for $139 to install the attic fan.

They must have improved over the years as our builder used them for eight home to install siding and roofing, terrible quality, every home had issues with their shoddy work.

I chose AN Exterior to work on my roof because the price was lower than any other we could find. Their customer service was great. I had half of my roof replaced for under $3,000. So far, we haven't had any problems with the repairs. I'll be talking to them again if I ever need a roof replaced.

An roofing replaced my roof in Spring 2016. They did a great job; Matt Kim came over and provided a bid and was quite professional. It took a little work coordinating meeting times as the job had some complexities, but the office people were professional. This is a family owned business, and they take pride in their work. The crew came and did the job in one day; we had good feedback on when they were going to show up because the weather interfered and they had to reschedule.

There was nearly zero litter when they left. They were also the lowest price of the four bids I got. One company I got a bid from (WTOP advertised) had a cool salesman but was nearly TRIPLE the price. It pays to shop around. I'm a picky customer and will always call An Exterior for roofing or siding jobs while I live here in the NoVA area.

We hired AN Exterior for our window replacement project, consisting of 25 + windows, a French door with a half circle above, a patio door and laundry room door. We worked with Danny; he was very professional, knowledgeable and helpful with our project. The pricing was very competitive for our Marvin windows and doors. While Marvin is a little more expensive than other brands (Pella, Anderson, etc.), the window quality is by far superior to any other manufacturer and worth the investment.

We absolutely LOVE the windows and doors! Our project was large with a few complications, but Danny went above-and-beyond to made sure everything was perfect at the end of the installation. His crew did a wonderful job with the project, and we would definitely recommend him and his team. We would certainly contact Danny for any future project requiring his expertise.

I had a vinyl siding repair by An 5 years ago. Then 13 months ago had them replace the vinyl with Hardie Plank and replace our roof following wind damage. This post weekend brought high winds and a piece of the Hardie plank came off. My husband called An expecting an argument since it was over a year but they just said they'd be by. They came and repaired it without any problem. They were professional, curteous, and never left a mess.

My most recent experience with An Exterior was in March 2015. They are thorough, professional and offer fair and transparent pricing. They were punctual in the estimating and repair appointments. Matt was the salesman and Isidro and Juan did the work; to a man their were polite and very knowledgeable. I would strongly recommend An Exterior to people who need Roof jobs Big or Small.

We used An Exteriors to replace over 30 windows and to do repair work on our front porch. The salesman Danny was very helpful in deciding the proper window style and type (Marvin Infinity, low-e 366) and in amending our order to add some basement windows. We found the company's prices to be quite reasonable and the quality of the work to be excellent.

I was pleasantly surprised that when the new sliding door glass door for the porch did not work exactly right, the crew manager was insistent on replacing it. Other companies would have jerry-rigged some solution. The crews were a little slow to start the job, but once they started, they finished the work in a timely manner despite some very cold temperatures. Their crews were very professional, polite, and tidy. We found no leftover debris. I was so impressed that I intend to ask An Exteriors to do a roof replacement.

Very good. Three man crew replaced our roof in 3 days. Removed 2 layers and then replaced. What professional young men. Haven't found any nails in yard. Clean up was great. Alex An is very informative and delivered what was promised. Fair prices. Very responsive.

The work is very good, the estimator came on time fast and professional, but the customer service specially the accounting office are not professional, rude and it looks like some other people experienced the same problem, they need to change the staff may be it's a family business but if they want to keep their customer they need to find better staff, however they did a good job replacing the wood in front of my house

Their work is excellent.unfortunately their customer service is subpar. Their prices are fantastic, and they did an amazing job on my house.once they finally arrived. They were no-shows without any phone call to let me know. I called the main office an hour after the guys were expected to arrive and the receptionist was extremely rude and unapologetic. Only after I contacted Alex (who is amazing), did anything start to happen. It's very unfortunate that their customer service doesn't match thier actual work.