Window World

Worst home improvement experience ever. Bought 6 windows and 3 had to be replaced within two years. Took months on end for the replacement windows to be installed not to mention the numerous phone calls I had to make. Save yourself the trouble and buy elsewhere.

Window World of Washington DC (WWDC) installed all of the windows at my home in July 2021. On the same day, I emailed WWDC about their mistakes and Greg P. ensured me that the company would fix the issues. The issues are the following: windows installed improperly, uneven borders/frames, lack of caulking, cold air entering through window frames during the winter, and more.

Please see the pictures for proof. On September 20, 2021, Greg P. stated, "I will get with my team and make sure this is handled properly and as soon as possible" and "We will all help to ensure we get these issues resolved." As of June 8, 2022, the company has yet to fulfill its obligations. I emailed WWDC several times but received no response. One of my favorite quotes from Greg P. is, "I can assure you nobody is avoiding anything." Update: As of 6/24/2022, WWDC sent a reliable person to fix the outstanding issues on the spot. I'm very content.

They are extremely unprofessional, have not contacted us for the delays with our order and installation. The windows were ordered in February and the only communication has been when we have called. On top of that they are rude and impatient when we indicate that the installation has been so delayed. It makes us feel slighted and as though we the customers are a bother to this company!

We would very much like to cancel but unfortunately we are stuck. We are not confident what kind of quality we will see for the product, the installation, and the ensuing service. In fact I would never want to interact with this company. Don't make the mistake of signing up with Window World.

We had 7 floor to ceiling windows installed along with 3 sliding glass doors installed. The product quality and installation is/was outstanding even though supply chain issues delayed delivery by 5 months. However, the sliding glass doors did not come with the ordered screen doors - again "supply chain issues." When we call to inquire about the status of those screen doors we are met with rude customer service - they seem annoyed that we ask about the status.

Then a couple of weeks ago (6 months after the installation) they called to schedule delivery and installation of the screens. Great! But the service technician shows up with only one screen door out of the three we require. We call the store manager and he tells us it's not his fault - supply chain! No communication, no status updates, no customer service. Very disappointed and still waiting.

I've never spent so much time trying to convince a company to take my money. Essentially I ordered windows in February, paid the deposit, and was told they would be installed by early May. Here we are and I'm still waiting. I can't count the number of times I've been told conflicting information: The original store told me once on the phone that the windows would be installed in April, but then I was told later via e-mail this was a mistake. Then, the new date was early May.

The day before, I was told this was also a mistake and the windows were transferred to another store. As for customer service, I've been left chasing different people via e-mails, which are sometimes responded to and sometimes not. When they do respond, I've been told how difficult it is for the company to handle their workload/email inbox load.

I feel for these guys. It's hard to run a business right now. But, at the end of the day, as a customer, I just want the product I ordered at the time when I've been promised it will arrive. Full stop. Realistic expectations are key for satisfied customers. It's 2022, time for these guys to get better at customer communication and on-time delivery.

At the start, the salespeople were professional and responsive, and the prices were fair. But, delays and poor communication means I would never recommend this company to anyone working on a schedule. They simply aren't up to the job of meeting it.

Don't go to this location. They have a awful customer service and do a poor job with installation. They incorrectly installed our roof siding, and the pieces subsequently fell off during a windstorm. After countless phone calls requesting someone to come back to take a look, WW sent someone to evaluate the damages. He confirmed the siding was installed incorrectly, and that he would put in a report and have a team sent out to resolve. However, the WW office has no recollection of this visit or this report. We're back at square one and are being told to contact our home insurance, since the damage was caused by a windstorm.

It seems the owners of this location have zero logic or deductive reasoning skills. Also seems pretty shady and fraud-like to KNOW you've incorrectly installed something, and refuse to fix it and/or provide the report that your own employees have submitted. Overall - poor management, poor installation skills, poor service. Would not recommend.

Don't expect anything to go as planned with window world. Expect delays. Expect to be ignored. Expect to be re-scheduled. Expect missing items. Expect failure.

Signed contract for siding, facia and replacement boards as needed to make outside maintainance free in January 2021. Finally installed August 4th with many months of no contact. First photo February 7, 2022, second photo March 7, 2022. As of April 16th I have no resolution just a text saying they would contact maintenance. Reached out to corporate office in NC and I still can't get a date for repairs or a phone call. Obviously, no wood was replaced and they just covered it so I wouldn't have known if it didn't start coming off house.

Highly DISAPPOINTED and REGRET ordering a complete window install with WW! A year ago we placed an order with Dustin and paid in full. Several months past scheduled install date and reaching out to Taylor Green, we finally got our windows installed without the included 1/2 screens. A year later we are still waiting for screens to be installed. I called 2 weeks ago and Alex from production said it was noted we only needed a screen door.

I informed her we were still waiting on 12 window screens and a screen door. Alex mentioned Elias the service manager had been out and Joseph would go through the 600 boxes of inventory and look for our screens and get back to us. One last call today after getting the run around and no return communication or follow up from WW with at least a date to complete the work they agreed to, we are now being told we never ordered screens. We have been more than patient. They have our money and we have an incomplete window install with no promise to ever complete the job.

Critical: Punctuality, Quality, Responsiveness, Value Beware Widows are defective- see picture. Scam business, windows don't last more than 7 years when you ask for a replacement they ask for a deposit and make you wait as long as one year, after many calls they never get the job done. Steal our deposit and their windows are trash, see the picture. Service: Window installation

We ordered windows last April and they were installed at the beginning of November. The installation went well. Crew was good however we couldn't get two windows to close and lock. Called the company and they sent someone out in January with one replacement window not two. The installer had not been told about the second window so a real disconnect there.

He did look at the window and said the framing was crooked and would have to be replaced. He said we would receive a call that day to set up a date and time. No one called. Waited a few days and called their office who said they didn't know anything about the window but they would have someone come to look at the window and frame so they could get it replaced.

No one came and no one called. Called office again. Said someone would be out in a week. No one came. Staff was very rude at this point. It's now April 2022, a year later, and the window has not been replaced. Would not recommend to anyone and definitely will not use this company ever again. Stay away from Window World. You will regret it! If I could give a zero rating I absolutely would!

AVOID AT ALL COSTS. We ordered our windows for over $10k in November 2021. Our original delivery and install date was scheduled for February 2021. In mid-February we received an email from Taylor Greene at WW telling us the new ETA for delivery of windows was 3/2. We understand that there are COVID-related delays, so we had no problem with the new 3/2 delivery date. 3/2 has come and gone and we received no communication whatsoever from WW or Taylor Green about the status of the delivery of our windows.

We waited 7-10 business days before contacting WW - we were told WW needed this time to inspect the windows after delivery - and started emailing and contacting the company. NO ONE HAS RETURNED OUR CALLS OR EMAILS. Here we are at the end of March having NO IDEA when or if we will ever have our windows. WW has stolen our deposit, as far as we are concerned. WE WILL BE REPORTING TO THE BBB.

Deceptive business practice. You will definitely be asked to pay more than the advertised price of $399 and $499 because of additional line items that get added to the estimate. We had to request the estimator to come to our house again because the first two estimates we received the customer service personnel says they couldn't find it in their system.

However this time the experience with estimator Tobi or Toby was horrendous. When asked why the company charges for removing window, he did not react professionally and turned angry and rude to a point he was abusive as he walked out our driveway. I was forced to respond in anger because I won't take unnecessary unkind words from a damn sales rep.

He claimed he's a top sales person in the country and if that being the case then I hate to judge - how bad are the other sales rep in the company? One other interesting fact I learned today. It seems the company number you call, they don't have your estimate. Estimate is only available with the sales rep and they do not submit customers' estimate to the respective office you will call.

Apparently the sales representative are actually agents from what I understood and that's the reason the company number you call don't have the estimate given to you in their system. In summary, you are buying windows from the sales agent and not directly from the company. This in my view is not the way to buy windows because now the warranty may or may not be honored if something goes wrong.

Your sales agent may not be working with window world so good luck on getting warranty. BTW, the sales rep also said don't ever call window world again - who's calling after this lousy experience! I think he was racist and this I'm clearly judging now by his behavior and does not like Asian customers. Customers other than white are warned to ask another rep if Tobi is the one showing at your door.

This is a second time that i have been asking to replace my windows. It's the same issue that happened, between the glass look like their have mold in it! I asking them from last year 2021 around September, after that they sent someone came to measure the windows and said about 1-2 months, but they will send an email to confirm. We didn't their email until around October we call back to them they said will check for us. November we call back again they said they forgot to order the windows.

And now February 2022 no one call or contact about my replacement windows. I kept call them back every 2 business days as they said in about 48 hrs someone will contact me! I have been calling them the whole month and I also call their corporate. The corporate said they will contact the owener of DC area and now still no one call me back. They treat me like I installed their windows for free! To the company if you think you can't make a good after service please tell the client first and don't give the life warranty.!

In 2019 I had my siding and windows replaced by this company. Initially the job appeared adequate until a piece of siding fell off less than a year after the work. They sent out someone to fix it, and the contractor informed me the work was done poorly. In December 2021 another piece of siding fell off and I called to have it fixed. After multiple phone calls of nobody getting back to me, they sent someone out on 12/28/21. However, the office told him he was there to fix a patio door (which I have never had done with WW) and therefore did not have the right equipment.

After more calls with staff pushing my problem aside a person was supposed to show up on 1/26/22 but no showed. Then again a person was supposed to come on 1/28/22 and again another no show. All around this company appears to be incompetent on every level. I should not have to call dozens of times to have simple work done. Use another company for your siding needs.

Long lead time.6-8 weeks for manufacture since they are built to the house sizes. Installers were good, friendly, prompt.seemed to know what they were doing.conscientious about cleaning up. One window was installed with a crack in it and I was told a new one would be ordered. I paid in full. Almost 2 months later, I'm still waiting and I have to keep reaching to them for any update.

After installation, most of the windows leak air at the sash. I was told they need to be adjusted but that would be done when new one arrives. Winter here in Northern Virginia and leaky windows is not ideal. I will update as the situation progresses, but right now, I'm not a satisfied customer, except the windows look nice and fresh.

It took a few consecutive delays for the installation to actually happen, but when it actually did, I was blown away by the professionalism and effectiveness of the crew. The windows are very high quality, yes, but what really amazed me is the absolute meticulousness and love for perfection that the installers exhibited while performing the job. The finished product is flawless, they repaired prior damage to the house structure at their own time and expense, and at the end they cleaned up every spec of dust that they had caused, going as far as removing the dead leaves from my back yard's floor because small bits and pieces of the old windows and old insulation were intermixed with those leaves.

The few items that were imperfect (e.g. window pane broken during transportation), they offered to replace them before I even asked. And I didn't have to pay the post-deposit balance until everything was finished to my full satisfaction. Because of the initial delays, I also got to know the company's president and owner; He is a perfect gentleman willing to go the extra mile to make things right.

Absolutely horrible follow through on their warranty. Do not recommend this company at all. Window started leaking shortly after install and warranty process has been miserable and is not yet resolved.

8 months later (14 months after initial purchase) and Windowless World has STILL NOT INSTALLED my patio door nor repaired the shoddy work done with the partial install that was completed. WTF do they expect people to do? After my last review they threatened me with a lawsuit for slander. The site owner and WW Regional Sales rep react to my emails with empty promises of "we're looking into it" and "we'll get on that right away". and then NOT a word for another month until I bug them again. Guess I have to go BACK to the BBB.

Called WW to see if they carry a door in a non-standard size. The receptionist who answered was rude and unhelpful. She kept talking about installation being mandatory, as if she didn't want my business. She offered zero information at all on what sizes their company even carries, and said that I would have to have a sales appointment and a measurer come out when all I needed to know is what options they carry and I already have the size.

She insisted I get an in-person appointment and I reminded her their website offers quotes and virtual appts. When I resisted, she put me on hold, and then came back and set up a virtual appointment. A lot of wasted time and frustration when all I needed to know is if they carry a door that size. Geesh! No helpful information on what they carry on their website either.

I set up the virtual appt and she demanded my email. after scheduling, she just hung up, no professionalism whatsoever. It gives me a really bad impression of their company from the get-go and I doubt I will use them.

We signed a contract in May 2021 to install ten windows and was told they would be installed in August. When August arrived, Window World called and said the windows had not yet arrived so they would schedule us for the first weekend in September. When September came, they again cancelled the installation and said the windows had still not arrived.

I just called their customer service line to require a date of installation, as this was unacceptable to pay 50% down in May for an August installation and still be waiting a month and half later, with no installation date scheduled. The customer service rep was very angry when I reminded her of this failure and inadequacy. We are highly skeptical this review or anything will help and will definitely not recommend this company.

Do not waste your time. Got an appointment for window consultant. The specialist David that they assigned to me have no work ethics. He rescheduled with me 3-4 times and I still haven't met him till the end. They also suggested to me that after cutting out the wall, I would have to live with no window for a month. After reading other people's review, I think 'a month' is probably just his conservative estimation.

Window World came highly recommended and my experience was quite the opposite. A window was installed damaged, the installers damaged drywall and window trim in my home, left caulk on my carpet, debris in the yard and spills in my garage. It took months to get the damaged window repaired and the damaged drywall was never addressed as promised. No one would respond to phone calls, emails or even a visit to the physical office. Scheduled appointments were usually no shows. Worst (or should I say zero) customer service I have ever experienced. Would NOT recommend!

I am not happy with their customer service and scheduling department. I made an installation appointment even called back to confirm appointment time and date. Once they no showed for my scheduled time I called and was told by the scheduler that she mistakenly was looking at the wrong week on the calendar. The scheduler wasn't apologetic nor did she make any attempts to try an accommodate me for her mistake.

I was very disappointed at the nonchalant attitude given since I called back to confirm my appointment. At the least the scheduler should've called me to inform me of her mistake at the time she realized she made it. Her oversight and inconsideration cost me a very big inconvenience. I requested to speak with a supervisor and was told that the owner, Greg, would contact me. It's been a week and I've left three messages, one being with corporate for Greg to call me and still no call.

My installation appointment is supposed to happen today but I'm not too sure that will take place since I haven't received a call back or appointment confirmation/ reminder. I feel as though this company stays in contact with you up until you sign their contract and then they no longer care about their customer service with you. I am now out of my deposit and looks like my windows as well. Be careful!

Avoid this place. I had to order a replacement screen and tried to do so through the Fredericksburg office. They told me I had to use the Chantilly office (which was $40 more just for a screen) since the geographic coverage area changed. So I order the screen and am told 3-4 weeks until it would come in. I hear nothing at week 4 so I call. They then say 6-7 weeks.

I again hear nothing and call at both 6 and 7 weeks. Then call again at 8 weeks. Each time i call they say they will check into it and call me back. They never once called me back. Now on week 9 and no replacement screen or the first call from them with any type of update. Was considering using them for a siding project (I'm sure they'd communicate then since it would involve money) but definitely going with a local contractor instead. Awful customer service and will assure I tell everyone to avoid WW at all costs.

For transparency, I reviewed Window Nation a day before receiving a quote from Window World, go read that review if you so wish. For reference, I have a home that needed 35 windows replaced and I wanted to have a sliding door installed. I asked for a quote from Window Nation who came out and gave a great presentation, only to jot down a first estimate at, get this, $36,000.

I had them quote me without the sliding door, and they went down $10,000 to $26,000. I told them I would get back to them once they went down to $21k, knowing I would be meeting with Window World the following day. A friend of mine had already used Window World in the past. He said they were fair, to the point, and did a good job. Without even knowing what they would tell me the next day, he said he knows that I'll be using them.

We will see, I thought. The agent comes by, counts windows, takes measurements, sits down with a calculator and comes up with a number. Firstly, he counted 35 windows and drew up a vertical drawing showing where all the windows were placed. Window Nation's quote was only for 34 windows. they miscounted. Secondly, he gives me a quote with the sliding door included.

Without negotiation or any sales pitch, he comes at me with a price nearly $20,000 less than Window Nation's! I asked for a Military Discount and he knocked off a few hundred. we had a deal! Window Nation also has a financing plan through Wells Fargo, 0% interest for 18 months, with no money down! Window Nation wanted 40% down and their plan was for 6 months I believe.

I never once asked for the type of windows, I had seen them already at my friend's home, and they were good for me. The agent brought me in a sample anyway, my wife liked it, so if she was happy, that made me happy. They gave me a 4-6 week window, and like clockwork they contacted me last week and set up a two day window (no pun intended) to install the windows.

It would be two days because we're talking 35 windows and a sliding door. They gave me an arrival window of 9-11am. At 9am precisely, they showed up. Some of the reviews I've read had me skeptical even after agreeing to the deal, but I now wonder if some of the reviews are from competitors who need to slander Window World just to have a shot.

The first day wasn't without bumps, but they got all but 3 windows installed (they brought 3 windows they weren't part of my order accidentally). They caulked up the interior, and started framing most of the windows on the exterior. They had just two workers, and they alone were knocking it all out until two others came to assist. I have to say, I was pleasantly surprised by their professionalism, their experience, and their care for my home.

I am so glad I went with them, and I'm hoping my neighbors need their windows replaced, because I will have them reach out to Window World. While this review is written the evening after day 1 was completed, I expect day 2 to go just as well and will be more of a cleanup exercise. I like how Window World flat out told me that I don't have to sign anything showing completion of the project until I am satisfied with their work.

So tomorrow I'll do a walkthrough with them, have them touch up anything they may have missed, and take picture of my new windows. I have a tendency to worry about large purchases for fear of buyer'a remorse, but I haven't felt that at all. Instead, I'm excited to see my home with these new windows adding life to it. It's not Anderson, but they also don't charge $40,000 like Anderson. They are also not Window Nation, because they seem to be focused on getting a sucker, and they almost made me one. Thank you, Window Word!