Joy's Attic

Ken knows his doors. He has worked with us on commercial doors and gate operators, and just completed another great install on Chapel Avenue His company is the only one we have ever used where problems get resolved on the first visit. They demonstrate great technical knowledge when working on a variety of door systems and we have been very happy with them (Some of the guys exhibit poor bedside manner, but they sure know their doors).

My husband knew Ken thru work.he was nice thru the quote.we expressed a push for time because we were waiting to sell our house.said he could get our doors in for us " in a couple weeks".this was May 2nd. By May 18, I called and he said he was booked up. I called and asked for him to call me back 3 days later;he was checking to see where my doors were. On May 28th, Ken called wanting to install my doors.by then, another company had installed doors for me in 3 days time! He got mad!

Best company I have ever used, highly recommend The Door Company! have used them several times with no problem.

Stay away from this company. No follow up and ZERO customer service after you buy.

We purchased a door last fall and that weekend, it came off of the track. The door was actually hanging crooked when we went out on Sunday morning. We called the company and got a recording to call a number for emergencies. I called that number and left a message but no on returned our call, so we called the installer and he came out and fixed it.

A couple days later, I noticed a small crack in a window and called them to come and look at it. The salesman came out and said he would order a window. Fast forward six months later and I called to find out when they could install the window (since it was winter when it happened and they said wait till spring). The salesman told me that he would have to do it because the owner wouldn't have it installed.

Now the salesman is no longer there and they refuse to install it. I also have never received my Warranty papers. Love the door -- hate the service. I would NEVER refer this company to anyone! Good luck, Jennifer, trying to get your door installed.

We ordered a door on April 2nd. We are still messing around with it. The have not shown up to several scheduled appointments as. The door is not hung correctly. The sales person has also stopped returning our phone calls.