Pickens Window Service

Lady that answered the phone kinda rude like I called on Friday 3:45 an she leaves at 4 or something. I need 6 screens put in the frames an needed 4 frames made an screened. She told me like 50 to make the frames an 40 to screen them each. I went home depot bought 4 rolls the roller tool an the rubber that holds it in an the 4 frame kits that come with everything all for bout 100.00. it's so Diy.

We purchased a house in early Oct 2021. We regretfully agreed to have two large windows repaired by Pickens vs insisting the seller replace. The two windows are high quality stained wood. Pickens estimated the repairs before the sale of the house at $800 so the seller gave them $1500 to cover all cost and anything left over would be returned to the seller.

Well they finally got around to picking up the 1st windows in February. In that time they said that one of the windows was much worse than it was just in Oct and they went ahead a refunded the seller the extra money before completing the work. We had to pay just under another $700 to get our second windows back in June after my husband picked it up and installed ourselves.

In this time my husband made about 20 phone calls to discuss this with incompetent people. When he finally talked with the owner, he apparently knew nothing about all of this happening. All of this, and on top of it the widows that they returned to us are nothing more than terrible sloppy work and the frame is now primed. They took windows that are stained wood never been painted and they return it primed.

So we now have a partially primed set of windows that we have to paint. This will be reported to better business bureau. I would only recommend that people run from this business. They don't deserve to get anyone's business given the horrible work ethic, terrible repair service and terrible customer service.

I have used them twice for repairs to screens on our older home. They do a great job and I love that it is a family business. Denise is new but was super on the phone with me. She found out the answer to my question and followed through promptly. Thank you!

Great family business, if they don't have it they will find it for you. Screen shop is excellent.

If you looking for window parts that you would definitely not fine at Home Depot or Lowe's you must visit Pickens Window Service. I look forward to my next client thinking I can't find the part for their Windows when I have this company as a Ace in the Hole.

Critical: Responsiveness, Value Had a service call to look at glass insert on front entry door. I had to pay over $100 just to have them come out and look at the door. It took 1 Month to get and estimate. The estimate: $1,050.00! Had to call 2x to get someone even to call me back. Definitely do not recommend using them.

This place was simply great, I drove past it often on my way to work and I have an older house that has screens original to the house. They were advertising a screen replacement sale so I figured it wouldn't hurt to stop by. The prices were very reasonable and the work was done quite quickly. I brought the worst ones in and got them back in about a week so I brought the rest in when I was picking up the first ones. Everyone there was very nice and I could see why they were BBB approved.

A year ago, this company repaired a couple of my windows, and I was very happy. It was pricey, but the repair was solid. When another window needed repair, a month ago, I called them back. I waited patiently for 4 weeks for my appointment to arrive, and no one called to let me know they were coming, as I was told they would. When I called to ask what time they would be arriving, the person on the phone immediately took a defensive stance, reciting the procedures (which I already knew), without letting me speak.

After being put on hold, I was told that they didn't have a ticket for my repair. This, despite the fact that I had a job # that they had given me when I made the appointment. The best they offered me was to wait another 10 days for my repair. I might have gone along with this plan except for the fact that the general attitude of the person on the phone was that I had done something wrong. This company charges way too much money to treat customers--especially returning ones--this way. No thanks. There's other repair companies.

Had 2 vinyl windows that would not open. From the moment I contacted this company it was a positive experience. The representative on the phone was polite, helpful and knowledgeable enough to determine the type of repair that may be needed for our type of windows. They gave us a two hour window for our scheduled repair. Our repairman, Thomas, arrived promptly within the 2 hour window.

We are undergoing a complete home renovation so I had quite a few questions for Thomas regarding the type of windows we have, their functionality & possible longevity. Thomas was extremely professional, knowledgeable, precise and patient. Not only did he repair both windows to full function, he actually demonstrated how we could perform a couple maintenance items ourselves to prevent any more windows from breaking and requiring repair. In our book, that's superior service!

I needed the rollers replaced on my sliding patio door. I could not get it repaired going handyman and home advisor. I only received responses to replace the patio door. I talked to a gentleman on the who advised of the cost involved. The repair was done on time and for what I was quoted. The people doing the work were polite and respectful. I will use this company again. Great service.