WINDOWPRO EXPERT ADVICE Eliminate the draft and reduce your heating costs by up to 30% with weather stripping! WindowPro represents a staff of trained specialists with over seventy years of knowledge working with doors and windows. From restoration to repair, WindowPro arrives on time prepared with all the tools necessary to get the job done right.
Reviews (7)
Harley Stine
May 17, 2020
You know how during planned renovations projects surprises pop up along the way? Seems to be there are no exceptions. In this case during 26 weeks of major renovations from May 1, 2019 to November 16, 2019 in preparation to sell this property, 2 skylight seals failed in kitchen atrium/sunroom above a staircase. There are 7 in all. House was built in 1987 and the architect chose Pella sunroom/atrium system for kitchen design.
I was told by 4 window contractors I met with at the property that Pella stopped "supporting this design." I finally called Pella regional office in Beltsville, MD speaking with Lilly who knew nothing about the Pella sunroom/atrium system but pledged to do research and get back to me which she did simply reporting, "Pella no longer supports that design." Two of the 4 contractors I met with were window contracting companies.
The other 2 were solo, independent general contractors, who did skylight work and I interviewed them after talking with Lilly multiple times at Pella regional office in Beltsville. One of them said he worked for Pella installing these systems for ten years in 1990's to early 2000's. He did not say how long the design had been in production prior to his working as an installer of the system.
He said that he went to Pella Iowa for installing training for this system. He went on to say that after about 10 years from first installations of this design nationally that call-backs for repairs of leaking skylights were building up. According to him call-backs became so many Pella decided to "stop supporting the design" which is the corporate euphonium for stop making the glass.
The windows are double pane. When seals break replacing the glass is required. Seemingly, having nowhere to turn, Lilly happened to call me out of the blue. She called around the community of glass contractors in her neighborhood talking with Window Pro on my behalf and putting me in contact with Janet at WP. Janet was great coordinating the project on WP side of the transaction. WP had a glass manufacturer in Baltimore who would custom make the panes to dimension needed and match glass as close as they possibly could to Pella glass.
Two WP installers came to the house right away taking measurements for the 2 windows and 4 - 5 weeks later returned to install. At installation of the 2 windows we discovered a 3rd had blown seal. About 4 - 5 more weeks 3rd one installed. Janet was easy to work with, two installers skillfully installed and the glass manufacturer made a great match. Total cost for 3 skylight glass replacements $4,922.79.
I was told by 4 window contractors I met with at the property that Pella stopped "supporting this design." I finally called Pella regional office in Beltsville, MD speaking with Lilly who knew nothing about the Pella sunroom/atrium system but pledged to do research and get back to me which she did simply reporting, "Pella no longer supports that design." Two of the 4 contractors I met with were window contracting companies.
The other 2 were solo, independent general contractors, who did skylight work and I interviewed them after talking with Lilly multiple times at Pella regional office in Beltsville. One of them said he worked for Pella installing these systems for ten years in 1990's to early 2000's. He did not say how long the design had been in production prior to his working as an installer of the system.
He said that he went to Pella Iowa for installing training for this system. He went on to say that after about 10 years from first installations of this design nationally that call-backs for repairs of leaking skylights were building up. According to him call-backs became so many Pella decided to "stop supporting the design" which is the corporate euphonium for stop making the glass.
The windows are double pane. When seals break replacing the glass is required. Seemingly, having nowhere to turn, Lilly happened to call me out of the blue. She called around the community of glass contractors in her neighborhood talking with Window Pro on my behalf and putting me in contact with Janet at WP. Janet was great coordinating the project on WP side of the transaction. WP had a glass manufacturer in Baltimore who would custom make the panes to dimension needed and match glass as close as they possibly could to Pella glass.
Two WP installers came to the house right away taking measurements for the 2 windows and 4 - 5 weeks later returned to install. At installation of the 2 windows we discovered a 3rd had blown seal. About 4 - 5 more weeks 3rd one installed. Janet was easy to work with, two installers skillfully installed and the glass manufacturer made a great match. Total cost for 3 skylight glass replacements $4,922.79.
Bruce Butler
Mar 31, 2020
Window Pro helped me with French Doors which are no longer manufactured and which had broken hardware. Unable to find new replacement parts they were able to savage the right part from their warehouse and fix my doors. I thought I may have to replace the doors, but luckily Mr Cooper and Window Pro went the extra mile to resolve my problem.
Bob & Mic Taylor
Feb 06, 2020
Meghana Raja
Dec 02, 2019
I'm so happy I found this place! No one would repair my window and no one could tell me the manufacturer to get a matching replacement, so I nearly cried with joy when they told me they could fix my window for a mere $250 or so! The whole experience was so easy. They measured it, ordered the glass, called me when it arrived, and it was fixed in half an hour while I waited. Thank you so much!
Stephanie Edlinski
Oct 30, 2019
WindowPro was recommended to me by another company to possibly do some repair work on a sliding patio door that I have on my home. Interestingly enough, it is fairly hard to find someone willing to repair a door unless they installed it. Ours was installed by a previous owner so I don't know who that would have been. Anyway, I scheduled an appointment for them to come take a look at my door and give me an estimate for repairs or tell me if they thought it could be repaired at all.
The technician arrived (without calling first, despite being told he would) and stayed for approximately 5 minutes taking pictures and measurements. He told me I could follow up with the office the next day if I had any questions. After not receiving a quote or any information after several days I called to inquire and was told that estimates had been taking approximately 5 business days to complete and that I should have an email the next day.
I was told that my inquiry would be passed along to the manager. Another week has now gone by with absolutely nothing from WindowPro. At this point I have just signed a contract with another company to install a brand new door. I'm not sure if WindowPro is just too busy and uninterested to follow up with the quote or if they are just unreliable. In either case, if you have any interest in getting a project done in a timely manner I would recommend looking elsewhere.
The technician arrived (without calling first, despite being told he would) and stayed for approximately 5 minutes taking pictures and measurements. He told me I could follow up with the office the next day if I had any questions. After not receiving a quote or any information after several days I called to inquire and was told that estimates had been taking approximately 5 business days to complete and that I should have an email the next day.
I was told that my inquiry would be passed along to the manager. Another week has now gone by with absolutely nothing from WindowPro. At this point I have just signed a contract with another company to install a brand new door. I'm not sure if WindowPro is just too busy and uninterested to follow up with the quote or if they are just unreliable. In either case, if you have any interest in getting a project done in a timely manner I would recommend looking elsewhere.
Svitlana Glebova
Mar 22, 2018
The first time they were scheduled to come in, I got a call to reschedule (no advance notice, at exact time they were supposed to arrive) because one of two techs got hurt. Understandable, we are all people. A week later, they did not call prior to arriving, despite us requesting it. One tech rang the doorbell and walked back to his truck, real casual.
I was surprised that they put on shoe covers, otherwise, they would not walk into my house. I did not appretiate the comments about the lack of necessity of the window in my closet. So awkward and unpleasant. The customer service representative that called to reschedule seemed nice, that is the only positive aspect of my experience.
I was surprised that they put on shoe covers, otherwise, they would not walk into my house. I did not appretiate the comments about the lack of necessity of the window in my closet. So awkward and unpleasant. The customer service representative that called to reschedule seemed nice, that is the only positive aspect of my experience.
Cueva
Dec 27, 2017
Went to windowpro to see if they had a specific part available to be ordered/in stock. The employees were very helpful. Here is a tip, to get to the office you'll have to park in the parking lot and follow the sidewalk down to where you start seeing trucks/big rigs parked. Right where the parking lot splits between regular cars and trucks you should see a sign pointing to a door for windowpro. go in that door and then up the small stairs and then you go through that door and head down straight as the very first desk you will see is not for Windowpro but another company instead. You should be able to see the Windowpro area from that desk though.
