Windows & Doors

After living many years on a traffic busy street we decided to "Invest" in double pane windows. After doing my product and supplier research I selected 5 points windows and doors at 23032 Normandie Ave, Torrance. We were expecting pressure sales and confusing information. I am very happy to say we got no pressure, just solid guidance and excellent information that answered all of our questions. Chris Eastburn was the gentleman who guided us, and we now have new double pane windows and doors installed and we are loving them!

They actually do everything Chris said they would do. Our noise level is down to practically zero and the temperature comfort level is great as well. All in all a great experience, and quiet night's sleep. One more thing Chris is a man of word and has high integrity, they did all they promised and more.

Thank you to Alex, Aaron and Alfonso for installing our new windows. They did an excellent job, were very professional and helpful. The three A's!

I've called several times to get an estimate on replacing 54 windows and can never seem to get a call back.

Needed to update our 60 year old front door and wanted to source a new one locally. Dropped into Five Points and spoke to Chris who was able to answer all my questions and find exactly the right door for us. They had samples of everything in the warehouse and I was able to make a decision very quickly and place an order. Chris said it would take to 3 to 4 weeks for the door to come in and that's all it took.

The installer, Johnny, took the time to do absolutely everything right and make sure the door was in perfect working order. Everything was done exactly the way I requested and without error! Highly recommend!

Five Points is outstanding. Every point along the way was great and the service I received from the initial meeting to the installation was terrific. I can't recommend this company enough. They replaced every window in my house and were a pleasure to work with. Their pricing is excellent and they worked to get me the best deal among the brands of windows available.

I would not hesitate to recommend them, and I have already given their contact info to several of my neighbors. Thanks to much to Chris, Jeff, Alex, and Ryan. You all are the best.

Five Points removed and replaced all of the windows on our Torrance home that was built in 1912. The windows were original to the home, so we were concerned that replacing them might detract from the vintage look of our home. The owner, Chris, assured us that would not be the case and he was right. Five Points did a great job and our new vinyl windows are a major improvement. These guys know what they are doing and I would personally not go anywhere else

Big thanks to Alex, Arnold, and Jacob for the great job they did replacing all the windows in my apartment on 2/11/21. They were very understanding that I had a time-sensitive project I was working on from home on my day off and worked around me and my clutter. They were also able to handle the job from start to finish in 1 day, and it was something like 18-20 windows.

We had Milguard patio doors installed by Five Points the summer of 2020. We recently started opening the doors (now that we're home more during Covid-19) & it's been warm. We noticed it was difficult to lock one of doors. We called Five Points & had Alex come over at 7 pm to not only check the door but repair it as well. WE LOVE OUR DOORS! It's 6 months after the install & we are so glad we selected FIVE POINTS! Chris THANKS FOR SENDING ALEX! The Aratani's

5 Points installed new windows and sliding glass doors at my home in 2002. A few days ago, the handle to my sliding door broke. I took the handle to 5 Points and I was helped by Chris who is the owner. Wow! This guy is amazing. He spent about 30 minutes going through his stock of old handles trying to find one that would work. He found one but we weren't sure it would work. Chris said if it worked, we owed him nothing.

I am so happy to report that the handle worked. Chris really went above and beyond to help me and it was greatly appreciated. If you want great customer service, go see Chris at 5 Points. He will treat you right! Thanks again, Chris!

[Review #589] 2021 Yelp 100 Challenge (2/100) I found 5 Points Sash & Doors through our monthly BestBuysGuide.com. They frequently advertise "a deal" to replace a certain number of windows for whatever price, but you need to read the footnotes on what's not covered & the types of windows, which did not include patio sliding windows/doors. :-| One of my neighbors had their windows replaced by 5 Points Sash & Doors, so we followed suit after waiting about a month to check if they were satisfied with the installation & if there were any issues. They're about mid-range in price amongst the local door/window services, & chose them to replace our windows. 5PS&D kept the existing frames & installed the new patio windows & windows from Milgard in the bedrooms.

We didn't like the dark sealant that was used on our neighbors' windows & requested a clear sealant, which they did. It was a bit noisy but they kept their mess to a minimal & cleaned up afterwards, though we did our own thorough cleaning after they left (quite a bit of dust considering there's no real construction involved). We were initially was very impressed with our windows replacement & inquired about swapping out our termite damaged door a couple years later.

After confirming the date & time, the installation guy was late & rude. I didn't understand why he couldn't stain the door prior to bringing it over for installation, even doing under my watchful eye, he claims 1 layer is more then enough & will last. Yeah, right! I can see the original color showing through the stain. I kept arguing with him until my hubby came home & put his foot down for this guy "bullying" me.

And installer completed the door installation under my husband's eagle eye. I did one final check & asked about the weather strips because I thought there were gaps. Again, with the arguments. :-X At this point, we were done & dismissed the guy without tipping him. Weatherstripping is the process of sealing openings such as doors & windows from the elements, with a secondary goal of keeping interior air in, thus saving energy on heating & air conditioning.

The window replacement team was more customer-oriented than the door guy. This door guy reminds you of the stereotypical tardy plumber with the buttcrack showing. Not only was the weatherstripping poorly done, the locks were also not secured properly (they lock but they jiggle which makes me feet the lock will fail) so we had to disassemble & re-install it.

After the door installation, we had to deal with the same guy coming out to seal the door again a couple of months later because our door was fading due to the heat/summer light because it wasn't properly stained the 1st time. I'm not sure if it's the door or stain quality, but we had to stain this new year annually in the spring because the stain doesn't last & we've tried multiple brands, which makes me think it's the door issue; our termite damaged door was only stained once in 15 years.

Not only that, the weather strips starting gapping a few months later. (0') 5 Points Sash & Doors excels in sales, promising you the world; however, if you have any issues or questions afterwards, you're pretty much on your own & out of pocket to resolve your issue with a different quality vendor/contractor. I DO NOT RECOMMEND 5 Points Sash & Doors unless you're only concern about price, even so, their price points are not all that competitive.

Thanks 5 Points for our beautiful new front door and side glass panel. We are very happy with the whole experience working with them.

Great door, poor installation. Ordered a screen door to replace existing. I was on extended business travel when they installed and they told my wife it wasn't closing properly because the door frame wasn't square and they couldn't fix that. That was a lie, it doesn't close properly because it's about 1/8 to tall and hits the threshold at the bottom when closing. If they had looked at the threshold they could have seen the marks in the paint and corrected. NOTE: This was installed with the previous owner.

Chris helped get approval through with my HOA - no easy feat. But 5points was more reasonable than other companies. First thing I noticed was how nice the new screens were. And, now that we've had our first wind storm - loved the fact that my windows no longer rattle. So much quieter - and warmer! Truly appreciate the professionalism of the staff. Highly recommend

In 2006, I had all my windows replaced by 5 Points. At the time, they did a good job. The owners then have sold the business and the new owner is not the best to work with. Unless you are redoing your entire house, they have no interest in helping you with one window. It's very disappointing. I took my business to Ganahal Lumber on 190th. They provide EXCELLENT customer service and actually respond to emails and phone messages.

New owner! Chris. the new owner is like the old movie Miracle on 34th where Mr Gimbel and Mr Bloomingdale start recommending people shop at each others stores! I have had three window guys to my house and Five Points was the last! He was extremely honest at the risk of losing my business. He told me that my windows did not need to be replaced, only serviced and went on to provide me with the names and numbers of the guys that he had confidence could do it at a very reasonable cost.

I agreed that the look of my windows were fine but I struggled to open and CHRIS offered a great solution! When someone has this level of integrity, they deserve HIGH PRAISE! He also fit me in on a Saturday for the bid because he was booked out for the next week and I wanted to settle in on my bids. I want to mention that apparently the prior owner did not have a good reputation and because of that several contractors I spoke to for other work did the "scrunchy face" when I mentioned the company but I was willing to try them because Jason at Windor had told me it was a new owner and the old reputation was no longer deserved.

I firmly agree! I would absolutely recommend Chris/Five Points to anyone looking for window replacement and will consider them for any needs on windows or doors in the future! Posting on YELP too because this is well deserved praise!

The crew replaced our 2 French doors which were from Milguard & a full glass door to the laundry room. One of doors has side vents that open, screened, custom. All the doors are fiberglass. Looks as if I'll never have to replace these doors as they feel solid & strong! I have TONS OF DIRECT SUN & exposure to the elements of dirt & rain. The crew didn't just install the doors, they added the proper framing to secure the doors & gave a very clean finish look.

I did end up having to paint the unfinished molding. Bottom line: The crew worked very hard & did an excellent job! I did find a few screws on the patio floor so be on a lookout. I asked for touch up paint & was told it would be put on special order. I thought to myself gee I hope they don't forget about my request since I already handed over the check.

After a few days a gentleman (I was on the phone) dropped off the paint to my son & waved bye as he drove off. Everyone was masked & practice safety majority of the time (remember those stray nails next time) THANK YOU Chris! Thank you crew! Forever doors in place!

This company was one of the best choices I've made. I found this place thru word of mouth and man are they top notch. They came out and made the choices easy for me and prices are great. Chris is a true honest salesman he told me what to expect in the next few week and everything played out as he said. The windows were exactly what I ordered and instalation took a few hours with some of the most professional installers I've meet. They made sure to cover the floors and cleaned up after themselves. By the end of the day my windows looked great and I was a very happy customer

Professional service, friendly and knowledgeable staff, and great prices! Don't hesitate to give them a call for your next project, they will take care of you!

5 points did great work replacing the original windows of our house. Chris was a great! I called a scheduled an estimate, they came out within the week and provided an estimate when he was out. They scheduled a measurement the week later and 6 weeks later the custom windows were in. Chuck and Arnold came to install one morning. They were both pleasant, knowledgeable, and efficient. I will definitely be calling 5 Points again with my window needs.

Great service staff was friendly and informative. The installation was done in a very timely manner. I was satisfied with the work. Great job.

I visited the store, knowing exactly what I wanted, and asked to have someone come out to measure before I purchase a custom door. Cris came out, measured and promised to get us a quote in the next few days. We waited, and mind you that it takes 6-8 weeks to get a custom door from the point of ordering. so we waited well over a week for a quote even after I called to remind them about the quote. still nothing. They wasted a lot of my time. I'm glad they're so busy that they can afford to lose business and probably future customers.

Everyone at this store is amazing! You are greeted immediately. Their quality of doors and much more is like no other. They walk you through each possible door or window and help you with a great outcome. Chris is so awesome to work with and he has a great sense of style. Thanks guys

This is a very good door and windows company with good quality windows and perfect service. They are very professional. We just replace the old single layered window with 5 points double layered today. They helped me take off the old one and install the new windows. Everything looks very good. I believe it will reduce the outdoor noises. Next time, I will recommend 5 points to my friends in the future. Thank you for your help, Alex!

Friendliest and Best Customer Service EVER. A few years ago I purchased new all new doors (interior and exterior) as well as dual Pane windows. This time around I needed a new special lock for my back door from a company that is no longer in business. Chris Eastburn (new owner) and his associate, Jeff Valliere, went above and beyond in their efforts to find the exact locking mechanism that I needed. Their patience and persistency paid off and I, once again, have a door that locks. I am so grateful to both of these gentlemen.

Here's an update. We received a call from Chris at 5 points regarding the shavings being left on the grass that I initially posted. He apologized and wanted to send someone out to fix it. We had a small issue w the door being a bit to tight so he sent the crew out and they fixed that and also cleaned up the grass so now we are very happy especially since they handled this within a couple of days. Thats the service that separates some of these other companies from a true professional company like 5 points. Thanks again!

Pricing is competitive, but the customer service is subpar in my experience. When I ordered the doors, I was told that the doors would be ready for pickup in 1 week, which was a major reason why I ordered from them and not Home Depot. I called them 8 days after ordering and the guy on the phone told me it would be another 10 days, and that no doors are ever available for pickup after only a week.

After finally picking up the doors, I realized that I had ordered one in the wrong swing. Totally my fault, but I was hoping I'd be able to exchange it. The guy on the phone was very rude about it, and quickly hung up with a "thank you, good bye." If I had to do it over again, I'd probably just order from Home Depot or Lowe's with the peace of mind knowing that I'd be able to easily exchange the door if something is not right.

I requested a bid for a Simpson door from 5 local companies. Three provided bids via email ($3200). Aaron was the only one to personally called me to say that I should not buy that door. He said that he could offer me one that was the same style and quality but at a far cheaper price. He asked me to come to his store to see what he was offering. The door he showed me is made from mahogany with 9 horizontal glass lites but this one would only cost $455, just a little more than 10% of the cost of the Simpson door. This is a place that looks out for the costumer! Needless to say but I bought my door from Aaron at 5 Points.

Alex, installed my patio door his work was professional with a excellen outcome. He is very detailed. I was worried because I have Palos verdes stone next to my patio door, but Alex did a excellent job approacing the problem. I give him a 11 out of a10. If I must say I am very particular and anal About detail. But Alex handing the job, beyond my expectations. Susan, carson

From a Customer Service standpoint, AARON has excellent communication and follow through without any high-pressure sales tactics often found within the industry. He's very patient and when you make an appointment, goes over your options and pricing and lays it all out. There's none of this "if you order today, I can give you X% off but if you don't make a decision now, the price goes up by X$" tactics (which I did experience from Renew By Anderson's sales team which was a bit off-setting in a used car salesman heavy handed high pressure style/approach). AARON gives you a price and he'll honor it so long as his overhead doesn't change (obviously you can't hold a quote too long where wages to his employees goes up as possibly cost of materials too).

He lets you think and consider his services without any pressure to make a decision. He's a very polite and nice professional person. I have odd sized windows of various shapes (arches and circles) and he explains all of the options including what/where are mandatory uses "tempered glass" for safety reasons that adhere to building codes. I ended up not using 5 Points Sash & Doors. YET! (I've not chosen anyone for that matter) But when I'm ready to do a renovation with window changes, I'll be sure to call up AARON and 5 Points Sash & Doors to see if the pricing has changed and reconsider doing the work.

As an FYI - Aaron and 5 Points Sash & Doors had nothing to do with my decision to not go through with the work, it was a personal and financial decision I made to put it off, and I'm giving them * * * * * FIVE STARS based upon my experiences for the at home appointment for an estimate and AARON's communication and professionalism through the process and follow-up/through too.