Door Doctor

After calling several garage door repair companies to get estimates I selected The Door Doctor. From the first phone call to Courtney I knew I had chosen the right company. She was very friendly and patient with my questions and was also able to secure a same day appt. Tim Carrillo showed up on time and was very professional, courteous, knowledgeable and willing to take the time to answer any questions I had.

The price was exactly as Courtney had discussed with me over the phone. No hidden fees, no trying to sell me anything I did not need. Just an overall very pleasant experience and would highly recommend their company to anybody who asks. Ask for Tim and you will not be disappointed. Doug G.

Our garage door mechanism was just repaired by Door Doctors knowledgeable, courteous, kind, and extremely honest Tim Carrillo. We had been told by other companies that everything had to be replaced even without their looking into the motor housing and other parts. Tim opened up everything and told us everything looked good except for the damaged sprocket unit and replaced it.

In his professional opinion, everything else was fine. Our bill came to a fraction of the cost that the others wanted from us, and we felt we had been in contact with a truly good person in Tim and excellent company in Door Doctor. The original recommendation for DD came from our neighbor 3 houses away, and now we're added to those who will be recommending Door Doctors. Gary F.

Slightly on expensive side. They were $53 more expensive for the top trim opener but selected due to immediate availability. Installer was quick and efficient but seemed to unwilling to help guide simple network configuration on myq and wanted to be bought lunch if he were to help. Politely declined and set it myself but otherwise a good experience.

We've done business many times with The Door Doctor, and their service and expertise always exceeds our expectations. However, the true measure of a company is to see how they react when a problem arises. In my opinion problem resolution is what separates the excellent companies from those where customer service is only lip service. We recently had The Door Doctor replace our entry door with a new fiberglas door. Unfortunately, after the installation we noticed it had some scratches on the inside face.

Because we had a painter scheduled to come in only a couple of weeks we were concerned that we would have to postpone our painting project. I called The Door Doctor and Joey immediately arranged for the door to be picked up, and a temporary door installed while the scratches were repaired. Our new door was then reinstalled with several days to spare.

If you do business with any company long enough sooner or later the law of averages will catch up with you. Problems are bound to happen, and when they do I hope you're dealing with a company that cares about the customer experience like The Door Doctor. Bravo!

One of the automatic garage door rollers came out of the track. I called the Door Doctor and they were able to send someone the next day. The repairman fixed the roller and all appeared to be good. A day later, the door started to slam closed and sometimes go back up. I gave it a couple of days and then called Door Doctor, explained the situation and different repairman arrived next day.

While hard to know why the door malfunctioned a day later, the Door Doctor stood by their work. The repairman fixed the issue; no repeated malfunction. It has now been a few weeks and all continues to be well with the door! I'm glad to recommend a local business. I will call them for any future door issues. Great work!

This was my first time working with them. And I can't be happier I found these guys. I had a very unpleasant experience with a different garage door vendor and working with door doctor was a welcome relief. From the beginning Courtney discussed and explained the approximate quotes for the work requested and even emailed it to me. Appointments were scheduled and the team arrived in a timely manner. Surprise! The job cost me a 1/3 of the price I was quoted and they also helped me with garage remote and car sync in a jiffy! Highly recommend Door Doctor.

We have used The Door Doctor several times over the years. They continue to be reliable and professional. We fully expected to have to purchase a new garage door opener but they fixed and tuned up our old one and it's working perfectly. Always nice to save some money!

Door Doctor was contacted by our general contractor as a trusted service provider for automating our garage doors on a big renovation Over a period of six months we waited for them to provide a consultation and detailed estimates on our old home and these 8 foot garage doors. The doors slide today, and are stuck due to foundation settlement Our project manager contacted them weekly vut got little response.

After this long wait, we finally got a Tech to visit when he was in the neighborhood, The company still couldnt organize a proper service consultation for an estimate but their texh was super helpful. He provided good feedback on options for our doors Then one of the managers contacted me and said they wouldn't be working on our project as it would take too long to do an estimate given it's an old house Door Doctor wasted months and months of our families use of the garage as our doors barely function I have since contacted other vendors using yelp who quickly responded looked at my pictures and were very helpful in evaluating options My advixe is stay away! There are better run and more helpful businesses who get customer service!

Hired lots of guys to fix my door problem but none of the did it properly. The Door Doctor guy came in, analyzed the problem correctly and put in the proper fix. Have not seen problem again. Let's wait for winter and see if the problem in door comes back. Hopefully it will be fine.

So my 15 year old son decided to try and park our truck in the garage. However the garage doors were not open. He ran into the exterior of our very expensive carriage garage doors. I thought we were looking at an expensive repair but I kept my cool and told my son everything will be alright. Then I sent the pictures by email to Joey at the Door Doctor to see if they could help.

Two days later with only a one hour appointment all was good with the world. The doors, the wall and all the hardware was back to the way it was. Like nothing had happened! If anyone needs new garage doors or service work, you have to call them. Not only were they fast, the price was amazing! Thank you, Joey! From, Kevin Gundry, Custom Exteriors

Excellent service. Showed up on time, then fixed the problem with the opener. Then adjusted the system and greased all hinges. Definitely recommended.

I had a garage door emergency where the rail come off the wall, so I called Door Doctor and they arrived about an hour later! I was working from home and having to deal with this was so stressful. Thank God I had Kyle and Tim work on my garage! I appreciated their professionalism and how quickly they were able to repair my garage door opener. And it took very little time. The quality outstanding!

My garage door is used every day. it's the easiest path to get the kid's toys out of the house. It was a cold Saturday afternoon. The kids (or I) must have done something, there was a snap, I was able to wrestle the door closed, but it got stuck in that position. All the lifting in the world wouldn't get the dang thing open. After almost getting my fingers smashed by the door, I gave in and called the professionals.

I left messages with 5 local companies, The Door Doctor was the only company who bothered to reply back the following Monday. Adrian showed up and showed me what was wrong. how to shim the door to get it to open up properly, replaced the broken part, readjusted the springs, and realigned the tracks. I didn't realize exactly how "out of whack" the door was.

He was surprised that we never had a problem earlier. I was thinking that this would be a $500 day but was pleasantly surprised at the final bill. The next time my neighbor asks me for help on his garage door, I'll just point to the Door Doctors.

Stopped by The Door Doctor in Pleasanton and was surprised at the amount of regular door and garage door offerings they have! Not to mention, the friendly, knowledgeable service and recommendations I received while there were excellent. Joey and her husband own and operate the business, and I really love a family business, which is why I will definitely be back when I have a new door need or repair.

Door Doctor did an amazing job with my garage entry door. I needed an industrial grade door closer for a high traffic entry, as well as kickplate and doorstop. Joey promptly responded and sent an awesome gentleman who was attentive to detail, thorough and fast. I would hire these guys in a second for any project related to new or existing door installation or repair.

This review is on behalf of my Mom in Pleasanton. visited her this afternoon and her garage door wasn't working, stuck 1/2 way open. She had already called the Door Doctor. It is a Saturday. I thought, ugh, good luck. She got a call back and they said someone would be out in 30 minutes. Justin showed up and diagnosed the issue within a minute. He communicated the options quickly and clearly.

Either replace the worn out gear assembly or replace the entire opener. After a quick discussion, decided to replace the gear assembly. He was very proficient. In addition to the gear assembly, he lubricated the wheels on the door, adjusted the operation back to factory specifications and even adjusted the tracks and spring so the door operated more smoothly. Very professional. Great communication. Great service. Can't imagine why you would want to use ANYONE else? Excellent experience.

We've used the Door Doctor any time we've had and issue other our garage door. The team the have is timely, courteous and are quick to solve whatever problems we have. We recently had n issue where the door was stuck open and called on a Sunday. Justin took the call, helped us troubleshoot the issue and was willing to come out on a Sunday evening, though we were the ones who weren't available.

He texted early the following morning and a tech came out shortly thereafter and fixed the issue. Door is in perfect working order! Would highly recommend them and wouldn't hesitate to call them in the future if the need arises!

Can not say enough positive things about this business. My door was damaged from car leaving garage before door was open. Door was locked now about 3 feet from the ground. Called the office and was told someone would be here around 3 or later. Not even 15 minutes later the door doctor was at my door. Great job and could not any happier

Like humans, prolonged wear and tear, exposure to the elements, and just age can cause your big, heavy front door to ail. In my case the door dragged on the threshold. In cases like this, your door needs to see a doctor for a checkup! Although a skilled handyman can probably fix the problem, its best to go with the professionals in cases of locks and front doors!

The Door Doctor was flooded with patients and I got onto a 2-week wait list with no confirmed appointment. After a week of waiting, I proactively (after nudged by the wife, LOL!) followed up and managed to get a slot right before Thanksgiving. Justin arrived early and solved the problem in 15 minutes by adjusting the hinges, grinding and adjusting strikes, and reshaping the drip up on the door shoe.

The door opens and closes super-smoothly now and the lock seems better aligned too. When your door is not feeling well, I recommend calling the Door Doctor. Note that like some medical providers, it can be tricky to get an appointment. The key, like many things in work and life in general, is to follow-up, follow-up, and follow-up.

New 2 car wide residential garage door purchased and installed by the door Doc. Start to finish a positive experience, service was personable and not pressured by up-sales or add ons. Quality product and knowledgeable, efficient installer. Everyone I encountered in this process was good vibes. Very happy with scheduling and the install timeframe. It all happened very quickly and easily. Mike is an excellent businessman who clearly cares about his customers and employees. Definitely recommend only The Door Doc for garage door needs. Super great.

We called Wednesday morning to have two roll up springs replaced, got a Thursday afternoon appointment; Adrian TRIED to come in the morning. Unfortunately we couldn't be there then, so he came EXACTLY at the appointment time! Clean, courteous and clearly knew what he was doing. Springs replaced at quoted cost, plus 'tuned up' all operations of the door and opener. If we ever need garage door service or repair The Door Doctor is our 'go-to' outfit! Thanks to Courtney and Adrian!

They have had to come out to my building at least 3 separate times (our garage key pad keeps getting stolen or has to reset because of too many attempts, San Francisco right?). Every time they call ahead to let me know when they will be here, fix the issue in a timely matter, have me attempt to open the garage a few times to ensure everything is working properly, and have tightened up bolts they noticed were loose while also on their visit. Top customer service and have been happy with their work every time.

Our garage door wouldn't close and The Door Doctor came out that day after hours and fixed it in no time. They were professional, reliable and amazing.

I've used this company for a number of years for the roll-up door at our business in Pleasanton. I cannot say enough about the quality of the work and the quality of the service. I highly recommend The Door Doctor!

My garage door would not go down all the way. No matter what I did, I couldn't even get it close. I left it half opened and called The Door Doctor emergency number. A gentleman came within the 45 minutes he told me it would take. Much to my dismay, when he got here, the door went down perfectly. We tried it several times, and there was no problem.

I was extremely embarrassed. He would not take any kind of payment. I highly recommend this company. They did fix it several months ago for such a small fee. They answer and come out to you right away. I am very impressed with them!

I love these guys! I've been using them for years and they replaced all the doors in my last home. This morning I had a broken garage door spring at my new place in Pleasanton. I called and BAM, Kyle was here! He got the door running as good as new. I make it a point to refer them to my friends whenever possible.

We have used The Door Doctor in Pleasanton three times over the past three years. All of these have been extremely positive and pleasant experiences. Our most recent repair was for a broken spring in a house we just purchased. Jason from Door Doctor was on-time and did a very quick and high-quality, thorough repair. The cost was just as estimated.

We added a few suggested repairs that were very reasonably priced. Jason did not try to sell us extra services - he wanted to make sure we didn't need to have repairs done in another month that could be easily done then at less cost. He was extremely helpful, had all the right parts on is truck, and was very fast and pleasant. I highly recommend The Door Doctor and especially Jason for all garage door repairs. I would use the Door Doctor as my first choice if needed in the future for any door services. Roy Brickley December 2, 2012