Doorpro America Garage Doors

We ordered and paid 100% through Costco for triple garage doors since December 2021 but our garage has not installed as of April 15 2022. We called then twice.

We had a problem with the external seal of our garage door by the builder but Door Pro Service Technician Richard came by and did a great job at fixing the issue. He was very thorough and detailed orientation. He identified issue with that the builder caused and was able to apply a seal to keep the outside weather out of the garage. We will definitely recommend Door Pro Service, Richard was amazing! Thank you!

Matt from Door Pro installed my garage door and opener. He was very professional and courteous. Gave me an approximate time for door removal and new door installation. Hit the targeted time frame. After he finished with installation, gave me some helpful hints on upkeep of garage door. Would recommend him to any who ask about my garage door.

We went through Costco and they set us up with Doir Pro America. Everyone involved with our new doors including the estimator, the scheduler, the customer service department and especially installer.were amazing. Josiah installed our doors and was truly fantastic. He was on time, efficient, professional and tidy. We were impressed with how thoroughly he went over all of the details at the end of the appointment. We couldn't believe that he was able to install both doors and the garage door opener so quickly on his own.

Matt was outstanding! He installed my new garage door in Silverdale, WA. He worked quickly, didn't make too much noise and the end result was stunning! Matt from Door Pro America is too notch!

We got our new garage door installed today and we are very happy with the service and final result. Matt was our installer and was efficient in his installation and friendly in conversation. Matt even took the time to explain how to oil the door for proper maintenance.

New door installed today and had the BEST experience with our installer Matt. Yes, there was a long lead time for the actual door (it's a pandemic) but WOW this door was worth the wait. Service, install were exceptional. Thank you!

Jake was my installer and I think he did a great job. Due to some A/C tubing that needs to be moved the job is not 100% complete. Jake reassured me that he would be able to come out and finish the 2nd door when I had the tubing moved. It was easy to be believe him.

Installers were on time, efficient and helpful to me as a homeowner. I love my new garage doors!

Matt did an amazing job and he was so nice! I am so happy with my doors. They look great and make little to no noise when opening and closing! Totally worth the money.

They installed a new garage door and electric opener about 5 years ago, and there was an issue/error I just discovered recently with the install. To their great credit, despite the elapsed time, I sent photos to the dispatcher and she had Matt out here within 2 days to completely fix the problem, no charge whatsoever. He also lubricated the door and demonstrated how and where to lubricate the door to keep it functioning properly. Very happy and appreciative despite the issue with the original install, and I'd be happy to do business with them again.

Poor customer service. (i havent even got the door installed yet). i see that is a common theme throughout the ratings. i am hoping the installation is better then their communications. Pro door seems like a high volume outfit - like costco, only without the customer service. Hoping i can upgrade this review later but so far pretty displeased. also, paid $5,000 for an 8ft door with glass windows. seems a hefty price for the treatment.

Outstanding excellent work, the quality and clean up was awesome! We definitely recommend Door Pro America. The technician was an excellent worker, he brought back our enthusiasm and what a quality worker is. Thank you!

When I first inquired about which door I wanted with the window panels and design, they told me it'll take about 8 weeks for the door to be installed due to low supplies. That's understandable so I signed the contract and ended up waiting 12 weeks until I finally called them and got an appointment setup. The installer was very professional and quick.

I'm happy with the door, but I wasn't happy when he said my window panels are delayed. He said Door Pro America would call within a couple weeks to come get the panels installed. Its been 6 weeks so I called them today and the lady who picked up said they can come next thursday then all of a sudden switched to "we have to order it so it'll take a few weeks".

No other information except that. I get it. The pandemic has made ordering the materials a pain in the butt. But I haven't gotten any real estimated time frames as to when I should expect the panels. I paid to have the panels installed with the door not 2+ months after. Honestly, I have no idea if I'm even going to receive the panels. Whatever date or time frame they tell you, add two months. I'd also call them beforehand to make sure they have the items in stock instead of making you play a guessing game.

Matt installed my garage door today. He called me first thing this morning, let me know when he would be doing my install based on his schedule. I was so appreciative of that, that way I could plan my day. Matt did an amazing job, great guy, explained all about the maintenance to keep the door in excellent work order. I did not expect to be so impressed with this process. Matt is what made the experience so impressive, many companies sell garage doors but it's the people that make the difference and Matt definitely made a difference! Would highly recommend Door Pro, and hope your are as blessed as I was to have had Matt do the install, thank you Matt!

After months delay in getting delivery of my doors, they failed to show up for two installation appointments Door Pro also didn't bother to call about a cancellation or delay, even though they confirmed my appointment on a call to them the day before. I'm trying to get my deposit back through Costco.

Best experience on my new garage door installation. The one installer arrived right on time first thing in morning and completed installation in a few hours. Looks and works great! Would definitely recommend Door Pro.

We had 2 garage doors installed via Costco. One door has had problems since then as it seemed to require more effort to move the door along the track. We suspect they never fixed the problem properly which led to the garage door opener breaking.

Do not I mean seriously DO NOT USE THIS COMPANY! I'm not sure about any other state but the NJ OFFICE IS AWFUL! COSTCO SHOULD BE ASHAMED FOR RECOMMENDING them! They were a no-show on two appointments the first time they lied and said the technician got hurt the second time they said they can't find the parts. So if the technician wasn't hurt the first time where were the parts that time?

The third time after losing two full days of work they showed up hours later then they told me they AND DIDN'T HAVE THE RIGHT PARTS! 3 time is a charm! I've called Costco for the second time since ordering and now cancelled my order completely. This company should not be a preferred company of Costco or any company. The good reviews must be employees!

What a joke! I'm out hundreds of dollars from missing work and no doors weeks later and starting at square one. I am now seeing other reviews that they were no shows to several other customers.

Called to have a repair done and was "scheduled" for 12-5. After 3:30 pm received a call saying they could not make it that day, the prior job was taking too long. I would be on for the next morning. I said I had to have the first job since I had already spent a 1/2 day waiting. Was told I would get a call between 8 - 10 am to say the technician was leaving the factory.

Well 10 am comes and NO call. Called the number they called me from yesterday (in Virginia) and was told Oh the tech hit traffic. Horrible customer service for a job booked a week ago.

I had a great experience with Door Pro America. I found them through Costco and they were easy to work with from beginning to end. Next time I need garage doors I will definitely keep them in mind. Be sure to see the picture I uploaded of the 2 doors they installed on my garage!

Got a new garage door installed using Costco our our contact point. The sales person and the installation was handled very well. I will use them again.

We had multiple problems with this company. 1. Our appointment was on Wednesday at 8-12 am. We receieved a phone call at 4:00pm Tuesday saying they are canceling our appointment because they need a more experienced technician. Shouldn't this have been determined sooner? 2. Left 2 messages for a supervisor to discuss this because I took off of work.

I never received a call back. 3. Installer took almost 8 hours to install our door! He did not seem to know how to hook up automatic lift master very well. 4. At the end of the appointment the technician told us we would need to pay an electrician time put an outlet on the ceiling for the automatic. We were not told this when the salesman came to inspect the job. Jeff the salesman responses " Oh, well as long as the job got done!" We were furious! So, now we will have to pay more money than expected.

Purchased 2 garage doors on 4/28 that were installed on 6/9. Salesman Chris was extremely knowledgeable and was not a hard sell. The installation date was a bit longer than the 3-4 weeks promised, but we were in no hurry. The installer was efficient and did a great job. So far the quality seems very good, the doors look great and the price was right! I would recommend using Door Pro America.

Purchased two doors and openers thru Costco program, salesman Boris Zaks was very knowledgable and helpful. Looking forward to the install!

Purchased through Costco and have been pleased. Agree with another reviewer that sales pitch was a bit pressured to sign that very day but we needed the door so it wasn't a problem. They worked with us for a day that was convenient since we needed to clean out the garage and it was winter so needed to wait until good weather. When workman arrived we were skeptical since it was one man. But, he took out the old door and put in the new one very quickly and efficiently. We have only had it one day (it is not electric) but have been pleased with service so far.

Purchased through Costco. A bit slow to get the door in and was sold an additional device during the install that was not needed. Now I need service and it's been terrible. Failed to show for scheduled appointment. Was told that service tech would be be here at two different times. Finally arrived, after making a call. Was told I'd receive the estimate by end of day and I guess I should have asked what day. Costco needs to be made aware, not the type of service I expect. Providing an update on the wifi device I was sold during installation - which was an extra charge. I removed the device and reconnected the door to the wifi. No issues - have since thrown this device away.

The service was excellent from start to finish. The salesperson was knowledgable and presented all of the options and there was no pressure. Chris the installer was also excellent. The installation of the door and new opener was efficient and neat. He took care to make certain that all the wires were nearly tacked and that all worked fine A definite 5 star experience

Installer was professional but the price they quoted me was over a $1000 more than what I got it locally for. They seem to think because they are affiliated with Costco you will pay any amount of money. He also tried really hard to get me to sign up that day. In NJ call Door to Door in Fairfield.

We checked out this company on Yelp and read the reviews we were a little skeptical but we thought we would give them a try here's our experience. Horrible company we will never do business with them only because of the way we were treated read on. We are in need of a new garage door went to Costco and met with a guy named Rob who is representing door pro America we made an appointment for them to come and meet with us on Wednesday September 9th no one called to confirm and no one showed up. when we called the number that Rob gave us we were told the computers were not working. very poor customer service very poor representation you would expect better from Costco I'm very surprised they have them at the wholesale club. IF I COULD GIVE THEM NO STARS I WOULD!

PRICE = Excellent. CUSTOMER SERVICE = Needs more training, not proactive, you always have to call them. ORDER TIME = Quoted as 3-4weeks, actually took 6-7 weeks SCHEDULED TIME = Late, never on time. I wouldn't use them again. I did not vet this company, I only used them because I am a long time member of Costco. Never heard of them otherwise. Costco should expect better service for their customers who use them.

Door Pro America did a great job installing my garage door. Russell, the installer, got right to work when he arrived. He made putting a garage door in look easy. I found this company through Costco. They were the best priced and have great products. I would recommend this company to anyone looking for a garage door.

I have purchased three garage doors from Door Pro America over the past year and am very happy with the quality, professionalism, and services provided by this firm. The doors were ordered, delivered and installed promptly and the costs are competitive. The old door was taken away for scrap and all remaining debris was cleaned up. I found this supplier through my local Costco store. I would recommend this company to others.

On time (early)) for the estimate. Steve was a pleasure to deal with. We look forward to having our new garage door installed

The installer Russell was really knowable and professional. The Costco salesman made a big mistake by not adding certain information on the original sales form that was given to Door Pro. When Russell arrived to my house he quickly realized what was needed and made a special trip back to my house on Sunday the next day. We were greatly appreciative for him to do that. Everything went well and we are very happy with this new garage door.