Livermore Glass

I meant to write this months ago, but life happened. I am very satisfied with how these came out. I've gotten a lot of compliments. So glad we took a chance on just reviews. Will definitely recommend

Have done 3 jobs with this company and have been pleased with each one. Very responsive and helpful. Came right back out when a small defect was discovered and fixed it right away.

Good service, reasonable price. I ordered twice - both times it was fast and professional service.

We like to value local businesses, but Livermore Glass made it really hard for us this time around. We ordered tempered glass for the countertop, and one of the sides was off less a half an inch long. $600+ later, they are asking us to pay $200 more to order a new glass. The tempered glass can't be adjusted, but the issue is that this was not disclosed at the time of purchase.

The color also is very different than the crystal clear sample from the store. After calling the store to better understand what happened, we were treated very poorly by the owner, and we asked for our refund. Immediately the owner retaliated against us saying that she would sue us for damages to her business, and hung up the phone on me. This is unacceptable and uncalled for.

We are the ones who lost money, we do not have the product, and we are getting sued for a piece of glass that cannot be adjusted? We sent them a friendly notice in writing. Hopefully they will stop retaliating like this.

We had several beautiful glass doors installed and are very pleased with the quality. In addition, we had some special cut glass table tops that made the furniture look fabulous. We really enjoyed the staff and their responsiveness.

Recently placed a custom order for a sheet of glass to serve as a desk topper. It came out gorgeous, price was good. I bumped this business down one star because the customer service wasn't great. First time I stopped in to order, the older lady wasn't wearing a mask. Both workers seemed to be in low spirits. Seemed bored or simply tired. Second time I came in, they were much friendlier and even carried the glass out to my car! Super nice considering I was terrified of dropping it.

This company was amazing! So professional. We had most of our windows replaced and a very large sliding glass door. I was completely shocked when I got home from work and saw how clean and tidy everything was. The windows did not look like replacements, but like they always were there. The sliding glass door was nicely trimmed with beautiful molding inside and out. I highly recommend these professionals. I'm a surgical nurse and the operated on my home with the precision of a surgeon!

I got a quote to install a garden window in the kitchen. I called them and wanted to proceed but didn't know if I measured the window correctly. I was told the person was out to lunch and would call when they returned. Never heard back from them. I guess business must be that good! I'm moving on.

I cannot rave enough about Livermore Glass. They did a phenomenal glass for our kitchen table a few years back. Well today I was looking for a special part for a sliding glass door. I went to Home Depot and Lowes and neither of them had the part. So I went to Livermore glass and they didn't have it in stock either, but the owner went out of his way and sold me the part from one of his displays. That is above and beyond when it comes to customer service.

I was only able to find 2 local vendors selling sliding screen doors, and Livermore Glass offered the only showroom and the best price. I learned there is more than one type of screen material and door frame strength, with varying prices. I wanted to install two screen doors myself, larger kitchen and smaller bedroom sizes, and all staff were helpful, before and after the sale in Dec 2020.

For my needs, I chose the standard mesh screen and door frame, and paid approximately $400 for both, excluding tax, delivery, and installation charges. This business seemed well-established, I can recommend this store & staff. James in Pleasanton

Neighbor was getting rid of free standing fireplace. Needed bodywork and glass, Stacy was very knowledgeable on what type of glass was needed. Greg came by and took measurements and told me I also need a gasket for sealing and where to get it. Now I can enjoy a beautiful fire and not have smoke.

My original call and email to Livermore Glass was Wednesday, November 11 with measurements and pictures. I called Thursday and then again Friday. Each time I was told I would be called back but nothing. It was not until Friday afternoon that I was informed I would need to schedule an in person measurement. I didn't receive a call back as promised that Friday until I received an email today stating that estimate appointments would be in the next week or so.

Its disappointing to get such slow and inconsiderate response when three other vendors provided estimates within a day and on the date it was promised. Apparently LIvermore Glass to has so much business that they can afford to lose new customers.

We have been using Livermore Glass for over 30 years now and we will continue to patronize their business. They have cut mirrors for our remodeled bathrooms, made custom glass table tops for our breakfast nook and living room furniture, installed rainwater shower doors and a shower enclosure, and recently cut and installed specialty glass in upper cabinets for our wet bar.

I have been very satisfied with all their workmanship at installation time except once and they recut the piece to ensure my satisfaction. I am very pleased with their workmanship and service.

Very helpful I have had several occasions over the years to use the services at Livermore Glass: for things large and small - I chipped my medicine cabinet mirror and took it there to be smoothed; I chipped a crystal beer mug; I wanted a glass table-top to put over an end table. I've bought two screen doors from them. The ladies always greet me right away, the prices are very reasonable, and orders are delivered quickly.

Our sliding glass door glass broke the first day of the Shelter in place. Not sure I could find someone to replace the glass. i called Livermore Glass and they sent someone out to give a quote the next day. Once I agreed on the quote they ordered the glass and came and installed the glass the next week. I was impressed with the installation crew. They made sure to contain all the broken glass and cleaned up afterwards. Glass fit perfectly. Highly recommend Livermore Glass as good service.

Overall, the product quality is great! The installers/contractors are wonderful to work with (I had two windows and a sliding door replaced). My complaint is with the communication (or lack of) and the timeliness in which things happen. In my experience, I was the one who had to continue to reach out several times to confirm project dates, times, etc - I never received a response to an email or phone call.

In addition to that the staff (not all, but some) have been less than courteous on the phone, making me feel at times that I was a nuisance instead of a valued customer, seemingly unwilling to help. The lack of organization is apparent.

We recently had trouble with a modern residential window locking up and refusing to open. We called and Greg responded promptly and had the problem solved within half an hour. The charge was quite reasonable and the service was excellent. Highly recommend this company.

We have a sliding door that was extremely hard to open and close, enough that was causing serious aches & pains to open & close. After calling many places to see if they would come out to service and possibly fix the problem I called Livermore glass. I did have to wait a couple weeks as they were completely booked, but it was worth the wait. Unfortunately our track for the slider was/is beyond repair but the 2 gentlemen that came to service it were extremely knowledgeable and patient and were able to get the door to slide with ease, temporarily.

They did this at NO charge because they were not able to fully repair the track. They gave us information on a new slider. When the time is right, we will definitely be calling Livermore glass for the job! Great customer service is hard to find now a days but Livermore glass has it!

RANT! Do not use Livermore Glass for anything! Tried to stay local for my window needs. Called back on 5/1/19 regarding replacing my kitchen window with a pass thru window. Was told they could get me the window I wanted but that nobody could come measure for it for 2 weeks. Had an appointment for 5/15/19, everything went well and I got the quote the next day.

On the quote I saw they had me down for a retro-fit window and I wanted new construction. Called back and they told me that the measurements are different for new construction than they are for retro-fit and I could measure it myself and order. I let them know that I wasn't comfortable measuring that myself and made yet another appointment which was for today between 2pm and 4pm.

At 4pm I hadn't heard from anyone and called to check the status. That's when I was told that they wont measure for a new construction window because they won't be the one installing it but nobody every tried to contact me. So at this point I've now wasted 2 hours of my time on 2 different occasions only to be told they won't help me. And on top of that the lady there proceeded to yell at me because I was upset about it. I will definitely be taking my business elsewhere.

Livermore glass is my one stop shop for all my glass needs. I always find what I need and the service is fantastic. The showroom has all kinds of samples and types of glass I had no idea existed.

Today Bob came out and took measurements for things we need, window, mirror and shower enclosure! Bob could not have been NICER! Bob was prompt, polite and extremely professional! Thank you Bob and Livermore Glass for taking care of our glass needs so quickly!

This business is simply the best around! I have used them on several occasions for screens, glass and mirror cutting and window repair. The quality of their work is superb! Pricing is consistently lower than the competition in the area and they have always completed the work on time. In fact, I used them last week for cutting a bathroom mirror and installing it into an old frame.

We brought it down to their shop late Friday afternoon, hoping we might be able to pick it up on Saturday. They immediately went to work and we were out the door in 20 minutes with a beautifully finished project that was ready to hang. Super friendly professional! Highly recommend this business!

The pet mesh screen material that Livermore Glass is fabuous. It has been 14 yrs since they suggested I give it a try on my sliding door. It worked so well with two little kittens with sharp nails, that I had each window screen upgraded as well. Now grown, the cats have never left do much as a mark on them. They look as nice today as they did all those years ago.

In addition to great screen, their customer service is great. When I found myself challenged to put the screens up myself, they sent someone out to do it for me. I didn't post then because YELP didn't exist way back then! Posting now because someone asked me about my screens and I figured better late than never to give credit where it's due.

They installed a tub enclosure and did a great job. They are clean, quick and professional. They included a shower door for me in another bathroom 2 years ago, and everything is still working great; no leaks and no problems. This is a family owned business that is easy to work with.

Ordered a replacement glass for a HUGE picture window. Once I finalized the order, it was ready to install within 2 weeks. The guys showed up right on time and the work was super professional. Would definitely call them again.

They do not follow up and communicate in the time frame they specify. It has been weeks and still no estimate. When they left the estimate appt they said expect it in one week. Over 4 weeks later and me calling 6 times, still don't have it. Each time I called they promised to follow up and then do not. On the last call they had an estimate for me but it did not have the correct number of windows and doors so said they would need redo it and would get back to me they next day. That was 6 days ago. If they didn't want the business I wish they would have just said that rather than waste my time. It is a decent size job too, don't get it.

No call no show for appointment this morning to get quote for window replacement. My husband took off work to be here to talk to the person who was coming out. Waited an hour and went back to work. Moving on to next company on our list. NEXT!

I went with them because they stated it was only 10 business days to get a window.not the 21 listed at lows.12 days later I go to pick up window.and no window.they never called and told me it was not in.won't be in for another week.guess what the same as lowes 21 days.she stated it was not there fault but the company they order from.acted like this was to be expected.do no go with them if you think it is going to save you time they lie

Their customer service is great. I don't agree with the negative comments from other customers are saying on this site. I have used Livermore glass twice and have received excellent service. The first time I wanted the owner to send someone to a rental and put a seal on the shower door. The owner told me she could and it would cost $75. Alternatively she said I could go by the store and pick up the part (I think around $5) and do it myself because it was very easy. I think that is wonderful. I plan to use them for a new shower enclosure soon.

Shocked with lack of neatness and thorough job with chalking my windows and making sure all windows opened and closed well. They also left without saying bye and giving me an invoice!