Argonaut Window & Door

Terrible experience. Terrible customer service. We went to their showroom last June and described the design we wanted. They suggested La Cantina as the best option, we did not reach out to La Cantina directly (until after we received our items and we couldn't get ahold of Argonaut). We ended up with incorrect products after waiting 6 months for them to arrive.

Really wish we had ordered from a sales rep who could have understood our design ask accurately and respond to our requests to get the right thing ordered correctly. Each time we called or emailed to try and make corrections or clarify the specs, it took our sales rep 2+ weeks to respond and really hindered our ability to get clarity on which revision she was submitting for order.

In the end we missed a detail on the window, and asked her to make a correction before ordering the door. It never happened and both were not what we had clearly asked for from the beginning. After we had received the product, I tried to get ahold of our sales rep, her manager, anyone at Argonaut to see what our options were. Nobody picked up, no one returned my calls or emails for another 2 weeks.

We ultimately had to decide to move forward and install since it was holding up our project. Eventually I got a hold of a different sales rep cell phone who managed to get our sales rep manager to respond. They offered to reconcile the issue by offering a refund and told me they would get back to me the next day with what they could do. A day went by, the weekend went by.

I tried calling and emailing. Obviously no one replied. 2 weeks later they sent me a very small amount to try and appease my frustration. They only offered to remake the door at this point which was weeks after we had already installed and I wasn't going to wait another 6 months to risk them ordering the wrong thing again. Definitely NOT the people you can trust with such an important part of your construction project.

We are remodeling/adding an addition to our house and needed a bunch of windows. Argonaut came recommended by our designer and I could not be happier. Rick has been so helpful and patient with me through this process, from choosing the right brand of windows to making sure every window configuration was perfect. Our architect missed some windows on the schedule and Rick even helped us make sure all our windows met the necessary egress requirements.

He listens to your needs and does not just try to tell you the priciest option. Argonaut was definitely the most price competitive and phenomenal customer service. I would recommend Rick to anyone needing windows in a heartbeat.

Steve at Argonaut was fantastic throughout the whole process of deciding which windows and doors to use, to ordering and delivery. Very grateful for all the help and advice.

Great customer service. Rick was really helpful in helping us purchasing the windows for our project. He is detailed and cares about the customer instead of trying to sell the most expensive product. The price he gave us is also much better from other vendor. Will definitely recommend to other people.

Huge thanks to Doug Mullins and Argonaut. Doug was hugely helpful in obtaining what I needed. I appreciate his knowledge, attention to detail, and efficiently. I highly recommend Argonaut and Doug!

Nicest customer service. If these guys told me my material was going to be late, it would be hard for me to get angry with them. They are great.

My husband and I are beyond delighted with the service provided by April Lester. She honestly educated us about the process of ordering windows and doors. She made multiple visits to our construction site to meet with our contractor and us. Every window and door measurement was triple checked. We had sample colors in our possession well before our order for Marvin windows and French doors was submitted.

We were provided detailed pros and cons of interior door choices. We never felt hurried into a decision. Best of all, April guided us in selecting the most gorgeous Jeld-Wen front door. The quality of our Marvin windows and French doors, and our interior TruStile exceed our expectations.

Decent selection, average prices, zero service after the sale.

Waited 15minutes with an empty store to have someone come and talk to me. I found this store through Milgard official page as a store where I can get replacement parts but I was quickly sent away as soon as I mentioned that the windows/doors were not bought at Argonaut arguing that they were too busy to order parts for me without even asking what I was looking for.

As a General contractor I been buying all windows & Doors and referring all my clients and family Argonaut Windows & Doors since I Matt Justin Ford. Most honest and incredible depth knowledge about each products and guide to make right decision. Best service so far.

I worked with Justin Ford and he is the best. He is super knowledgeable, gave me lots of excellent suggestions, reviewed my order details thoroughly, and was always prompt in getting back to me when I had questions. The ordering and delivery process smoothly. Highly recommend Justin!

I have purchased windows from Argonaut for several projects. Besides being completely satisfied with the products, I love working with April Lester. She has gone over and above to take care of any issue that has arisen. I don't start a window project without her.

JP Whitney Construction Inc is a residential contractor working in the South Bay. We work directly with sales representative Justin Ford with Argonaut Windows. Justin is very knowledgeable about all of Argonaut's window lines. He's a professional that I highly recommend working with. Argonaut Windows are very competitive with excellent service. John P Whitney

We own a construction and interior design company and have used Argonaut Window and Door company for over 15 years for all our remodeling and new construction projects. We rely on our favorite sales person, Ray for all our needs. Ray always provides a variety of options to choose from specific for the building application, points out the pros and cons and is competitive in pricing to other window companies in the area. Ray's service does not stop at the sale. Ray will follow up to make sure the delivery and installation went smoothly and if there are any other issues that need attention.

I would highly recommend Argonaut for their vast selection and Ray for his knowledge and expertise in helping to narrow the choices to one that best fits your needs and project.

We got our windows from Ray. He was super easy to work with and guided us toward the best windows for what we were looking for. Everything came as expected and on time. Definitely recommend working with Ray!

Remodeling is fun & stressful. If you are as picky as I am, getting it right is hard and requires knowledgeable vendors. To that end, Ray is the absolute best and so incredibly patient! As part of remodeling our bathrooms, it was recommended that I purchase Milgard Tuscany windows through Home Depot. However, after meeting the HD window "salesperson" ("Salesperson" is a huge stretch as all he did was click option parameters in a program that spit out the total price.), I left feeling like many of my questions were unanswered and often brushed off as superfluous.

Finding Ray was so refreshing. It was relieving to find someone who could explain things, show me samples, and provide expertise with regard to important topics like current trends for obscure glass options. I also appreciated that he treated my small project with enthusiasm. You can be sure that when we remodel the remainder of our home, we will be in touch with Ray again.

I worked with Mike Chelidze who coordinated the installation of my window on the 3rd floor bathroom of my townhome. There were 4 men, lead by Gio on the project. They worked diligently and efficiently. They were very particular with their work. and very clean. They protected the bathtub - there were no scratch marks left. They took great pride in their work. Should I require the replacement of other windows in the future, I will certainly call them!

I wanted to share the great experience with Justin and Ray from Argonaut windows. I'd give them '6' stars if I could and here's why. I first reached out to Justin in February for quotes on a bi-fold door, new windows, a front door and skylights. Since then, I've exchanged over 30 emails with Justin, who has been amazing. His is very responsive to emails, patient, and extremely knowledgable about the products.

He also knew that I was cost conscious and made sure and worked with me to find the right windows within my budget. When my family and I visited him in the San Carlos showroom, he worked with us for 1.5 hours to review each window in detail to help us make the right selections. We went through 10 different window quotes. I also had a chance to meet Ray (who's also amazing).

While my wife and I were rapid firing questions to Justin, Ray spent the time to help preoccupy my two kids. I really appreciated that. Overall, I had a great experience with Argonaut windows and would not hesitate recommending anyone who needs windows, skylights, etc to go there. One suggestion I have. Before you start asking for quotes for different windows, goto the showroom and look at them first and this will help you narrow down your choices much faster. Thank you Justin and Ray for your help! -Suen

I want to complement the Argonaut team on their excellent service for my recent remodel job. I went to their showroom to see some of the different window brands in person. Javier helped me and we selected Anderson windows and doors. The quoting process was quick and easy with Argonaut. We got a another quote from a different Anderson Window company and it was quite the opposite experience.

The ordering process was very easy, we verified each measurement and signed off on all 30+ windows and doors. The lead time was quoted and I asked to see if there was anything that could be done to move it up. A couple weeks went by and I got a call from the person scheduling the delivery and they were able to move up my delivery by 2 weeks, that was awesome!

The windows have been installed and I'm very happy with the quality of the product. There was one repair needed and it was handled quickly and professionally. I highly recommend Argonaut, they know their products, are fast and efficient, walk you through the entire process and go out of their way to provide the very best customer service. Thank you Javier and Argonaut for a great experience.

REALLY disappointed. I went into Argonaut San Carlos in Sept. to get 4 large windows replaced in the front of my home.but I didn't get an estimate until November. At first, it was difficult to get the person the store recommended to measure my window openings to even contact me to begin the project. Finally he came to measure, but then didn't produce the measurements for weeks.

Throughout October I went into Argonaut several times trying to get some action. The salesman, Ray Martel, was very pleasant but didn't help. Argonaut knew in Sept. that I wanted the windows before the holidays. Still no estimate. A project estimate finally came in November and Argonaut asked me to sign it. But the estimate was NOT FOR THE WINDOW CONFIGURATION we had discussed several times.

It involved dividing up the space to add several more individual windows to get the divided lights to line up.driving up the cost dramatically. If I had been told about the issue and had an opportunity to OK/NOT OK the design, I would have asked for a less expensive configuration -- but Argonaut simply sent a signature page for a project that I had never seen or approved (for c. $14k total window/installation). Clearly Argonaut was not interested in meeting my needs because they never contacted me again to get windows I could approve.

1. fantastic through the process of helping me with windows from the architectural plans 2. gave great guidance on how to reduce cost 3. fantastic showroom in San Carlos with multiple brands (Milgard, Anderson, etc) 4. had very competitive, if not the lowest, prices on Milgard vs. the 9 other suppliers I had quoted Thank you!

I worked with James Esver to order Emtek door hardware for my new home. Some of the hardware received was defective and also not sized correctly. More than a month later and I still don't have the correct replacement units, nor has Argonaut refunded me for the hardware they incorrectly sized. Building a home is stressful enough. But add to that a supplier that is unresponsive and incompetent makes for an even more stressful situation. I escalated this to Phil Misa, the sales manager. But I have yet to receive a call back despite leaving him voice messages. I will likely take these guys to small claims.

When looking for top notch customer service and amazing doors/ windows "Argonaut" exceeds expectations. The knowledge and experience sold me. Currently, I'm remodeling my home and had to interview several door companies. James Esver came highly recommended. He was prompt, came to my property to get a first hand visual, as well as accurate measurements. I trust in a company that goes beyond what's expected. Stop by the San Carlos location and ask for James. Great service and expertise!

James is great to work with and very responsive. I am very happy we found James last minute when we almost went with another company.

Best window and door showroom in San Carlos, and Ray is incredibly knowledgeable. I learned more in an hour there than in several visits to other places!

I initially placed an order for windows at their Cupertino location, but ended up dropping off the payment at the San Carlos location because it was closer to my home. It's great that Argonaut lets customers do this. This San Carlos location for Argonaut Window & Door is new. You can even smell the new construction when you walk in! There are just as many samples in the showroom, so I recommend stopping by if you live in the area. Ray, the sales representative at this location, is friendly and is knowledgeable.