South Bay Showers

Recently, South Bay Showers installed the shower door enclosures in both my bathrooms. I went with an Ultima Frameless door in my master bath and the Phantom sliding glass doors in my secondary bathroom. I'm 100% pleased with the work and happy with the end result. I also purchased my cultured marble countertops from them for the vanity cabinets.

Once again, super happy with the quality. I walked into the shop, gave them my measurements, the templates for the sink cutouts, and they gave me exactly what I wanted. The fit was perfect as I installed those myself. Everyone at South Bay is very nice and personable. When you go into the shop, someone is always ready and willing to help with answering all your questions. They're also super knowledgeable and understand what you want.

The owners Debby, Rick, and Mike are amazing. Everyone there is. The installers are good people as well. There were a couple hiccups along the way but I'm not going to knock them for that because it wasn't their fault. I'm a Supply Chain Manager for a living so I know what they go through to try and get material in house especially during these crazy times with the worldwide shortage of material.

It is what it is, and we just have to be patient and make the best of it. At the end of the day, they held up their end of the bargain and gave me what I paid for. Took a little longer than expected but it was definitely worth the wait. I'll definitely use South Bay Showers again without a doubt and I'd highly recommend them to anyone.

South Bay Showers installed our shower three-plus years ago and we've been pleased with the result. The glass shower door must have slipped a little in the hinge as the top of the door began hitting the stationary glass panel. We called on a Tuesday to see if they could come out for an adjustment. They told us it would likely be a week or so and asked us to pay a deposit.

In the meantime, Rick recommended we apply tape where the glass touched to prevent breaking. Happily, they called back two days later and told us they could come that day. Manny completed the adjustment perfectly and in very little time. All of the staff were kind on the phone and they're a reliable business. I would have given the experience 5 stars except the price was a bit high for the effort.

We had a great experience working with Rickey at South Bay Showers. He's very friendly and responsive to questions. They installed the shower with the wrong finish on the hardware and were back right away to make it right. They were always on time for each appointment. They did a great job, and I wouldn't hesitate to recommend them.

Roxie was an excellent source of information and helpful in our decision. Great employee.

The staff was wonderful and able to answer all my questions. Beautiful showroom too. Lots to look at. Definitely buying our shower door and mirrors from them. Very excited to get them installed.

Over the last few years we have had South Bay Showers replace some shower doors in rentals. Always a good product on time and a fair price. BUT: this time they hit it out of the park. We had a rental with a short time line to complete the work. Mike from South Bay came out gave us a bid and had the job done to meet our very short timeline. Thank you all for such great customer service!

Try not driving like an idiot in your BUSINESS van. Around 6:50am on Thursday April 1st 2021 whoever was driving your South Bay Showers van North on the 101 swerved into another lane out of my lane to avoid hitting the car in front of them leaving me to slam on my breaks and barely avoid rear ending someone. It's not that hard to drive like a decent fucking person. Pay attention to the road.

Three years ago, we purchased a custom made shower door. We paid extra to have a coating applied to the doors to keep soap scum off. I think my pictures say it all. There is now black mold under the silicone caulking. I talked to South Bay Showers and the only solution that I was given is to start over and buy a brand new door!

Quick and easy and got an appointment for a measure on Monday after my visit on the Saturday before.

Quick to come out and take measurements, but had to follow up for the quote. Did request a hardware not usually done, so that could explain the delay. The glass was in when promised, however, there was a problem with that hardware. After another call, changed out to an available hardware and got a quick appointment for install. The installers were very neat and respectful of property. I love the end product.

We needed a custom shower door and our contractor recommended this company. It took them SIX WEEKS to make/install the shower door. I thought we would get quicker service since we went through a contractor who does business with them. I would not recommend this company to anyone. I do not write Yelp reviews (the only one I've written before was almost 5 years ago), but the service with this company is so incredibly bad that I wanted to let others know what they are in for if they use this company.

I will second/third/fourth that the customer service here is terrible. They installed three shower doors for us two months ago. One of them does not close correctly. I have called FOUR TIMES requesting a service appointment, spoken to several employees, received many promises that I would be contacted to schedule, and yet nothing. Take your money somewhere else.

Horrible experience/Unprofessional/Poor Quality Loose seals every where on our shower glass door and screws. They came to our house to fix it 3x and the problems got worse each time. They were scheduled to remove the glass and did not show up. Today, They came unannounced and the technician was not wearing a face mask or face covering. Since we are tried of them, my husband let this person in and we have to open our windows and sanitize the bathroom, doors, etc.

If you are in a process or thinking about remodeling your bathroom, ask your contractor if this company is supplying the shower door. You DON'T want this company to install your shower door.

I would not recommend this company. The completed look is so ugly to me. Every thing is so uneven. When I complained I was told that's the way they install them so I am stuck with it.

Visited the showroom and they let me know that they offer free estimates - so we decided to get schedule one. They said the estimator would call us to set a time, that was three weeks ago. Called them spoke to the owner she seems a little confused, everything is in disarray, can't even call to tell us that she can't schedule an estimator.

How do these types of companies stay in business? At the showroom they have good prices, but they don't seem capable of even scheduling an estimate - I think the entire operation is rather shaky so I would use this company at your own risk. If you can't get an estimate you can't start. It can't all be Covid-19 related.

Needed to replace our shower door during the Covid 19 crisis. They did a great job accommodating us. The installer was incredible. He was knowledgeable, professional, and outstanding work ethic. Extremely happy.

People here are really nice and offered me some free help. I was in search on a glass shower sliding door bottom guide replacement. Tried many places and got referred to this place. The gentleman who helped me found an exact piece and gave to me for FREE! Also told me what kind of glue to use. They are very nice people and I will definitely do business with them again if there is a need in the future.

We have been waiting since August to get someone out to do a repair on a shower door South Bay Showers installed in 2014. Two months! Every time we call there is an excuse as to why they haven't called to schedule a time to come out. Maybe a bad Yelp review will get their attention. I'm desperate!

Another update - They sent a tech out. We waited all afternoon for him to arrive and leave promptly saying he didn't have the right tools and would be back. Over a week of no follow ups and we finally call them to find out what's going on. Plus our shower door was installed with a defective bracket which they said call if it has issues again.

So upon calling today they said it's been too long and they can't support it. Hmm is the strategy to just ignore the customer till warranty expires? Hope not. Anyways hope our experience helps others. We spent a ton of money on what initially seemed like a great product and service but has turned into a nightmare. Sucks as have a few more remodels and have also recommended them to others.

I have done 2 projects with South Bay Showers and I can confidently recommend them for your project. They epitomize what a local business should be. Not only do they have great technical expertise, but you also feel good in giving a local small company your business. Outstanding craftsmanship, personable customer service and support! I went in a couple of weeks ago to get a few items to perform some basic routine maintenance and they give me most of the parts for free!

I didn't expect that and it wasn't so much the fact that I didn't have to pay them a few dollars for the parts, it was the manner in which they felt that it wasn't necessary. I honestly don't get the average reviews some have given South Bay Showers. And, in the event that something didn't go perfectly on a project, I doubt they have given South Bay Showers a chance to make it right. Because, I know that they would!

1 star- Billing, schedule, service, and overall experience. Quality of door and and external contractors used met expectations. Highly recommend finding another supplier.

I've used this company in the past and they were competent and reliable. Now they are horrible to deal with. Excuses about loosing paper work, sending installers that don't know what they are doing. Don't use this company. They are awful now and have abysmal customer service.

Just another shower remodel place. They used to give away the plastic pieces that fit around the shower door and now want to charge $8 for them.

Unfortunately we had a really difficult time communicating with South Bay Showers. It took many calls to nail down when they were coming. After they installed the shower door in December 2016, we were happy with the glass and the mirror we ordered, but noticed a gap where the hinges were placed against the wall. I called them, and they said the installation group would call us back.

They did not. I waited until beginning of this year to ping them again, and they again said the installation group would call us back. Three weeks later, no luck. So unfortunately for us, we've had a really bad customer service experience with them. Edit: They did get back to us eventually, and it was taken care of in February 2017. Please have a good level of patience.

Good quality product but bad/misleading customer service. I ordered a frame-less sliding tub door and a shower door and a mirror from these guys about a month ago. The showroom is not too big and didn't seem to be amazing. They did have the frameless design that I wanted (flat top bar for the sliding piece) and the estimate seemed OK (1400 for the sliding door, 750 for the shower door, 250 for the mirror).

I proceeded to order then Steve came out and measured everything. He showed up on time and did a thorough job. A day later he sent over the quotes and the price has jumped by a couple hundred dollars and I had to think about it. When I was comparing prices with other place, I realized there are various options like the glass color (clear vs starphire) which I was not advised about.

When I called Steve, he told me about the price difference and I chose to stay with clear, and we worked out an agreement on the price. When I called later to give my card number for the deposit, none answered or responded to my voicemail so I had to stop there during lunch - no big deal. Then the delivery/installation came after 2 weeks which I was warned about so it was OK as well.

The installer was very nice and came on time. He installed everything promptly and when I was checking it out, I noticed that the frameless bar and the sliders are inside out. Meaning the nice looking flats that attracted to the design are facing into the shower, and the mounting screws are actually outside. It looked quite bad and I asked the installer why did he do that way and he said that it had to be done.

The model I have is the 1st picture that yelp user Casey B had posted, imaging the flat surfacing is facing the inside and the hex screws are facing out. I went to the shop couple days later to talk about this and apparently none told me that with the shower head on the right, the mounting hardware has to be facing the way they installed. I told them this wasn't what I expected when choosing this and none told me about this.

The employee told me to call Steve and he said "I assumed that someone told you already" and that he'll contact the manufacturer. It's been 2 weeks and I haven't heard anything. The only reason it's not a 1 star is because the products are actually pretty good quality, just bad service.

They came and did a simple bath tub sliding glass door for us. I set up a visit with Andrew for 1pm on Wed. He showed up at 1:02p. He gave me a quote and said someone would schedule the work. Work was scheduled for Friday at 12:00-1:00p. Tony showed up at 11:59a. He was done in about an hour. Fantastic job. Very professional. Quality of material was excellent. They were on time, not like ATT or Comcast. They did a great job. Perfect! I'll definitely call them again if the need arises. Andrew, Tony. Thanks!