Active Screen Doors By Wes

We have worked with Wesco a few times. It has always been a great experience. This past time Alex, I think that was his name came to fix a retractable screen door we had. He was so personable. And did a great job at fixing the screen. It could have been a very expensive replacement. He explained everything that he was going to do and took a lot of time and patience to fix the screen. Great job. Really nice guy.

IExcellent response time to initial contact. Wide range of materials are available and staff is extremely responsive and professional. From ordering to installation, the process was seamless and I'm very happy with the result!

If we could give 0 stars that's what it would be. The woman that works in the office is rude and lies. We called to cancel our order and she said it couldn't be cancelled. She didn't listen when we told her the door was an outside mount. She sold us an inside mount. She then talked us into a heavy duty screen upgrade for $ 115. more dollars. She told us it was a stainless steel screen, and when it came it was vinyl screen. My husband is livid with her customer service. We will never use them again.

Great Experience! They came out to measure a screen door and made good suggestions. A couple of weeks later they were out to do the installation. No muss, no fuss. A professional job professionally done. I recommend Wesco Screen wholeheartedly.

If you post that you are open on Saturdays then you should be open. For two weeks in a row your business has been closed on Saturdays.

The lady who works scheduling and billing told me during our installation process over the phone that they would be taking the price of our screen door off due to it taking them 5 separate trips to get it installed. When I called to finalize the bill for the other work she went against her word and said that conversation we had never happened. Screens are good quality & installer was very nice. Don't offer something without being able to fulfill your promise!

My father ordered a screen repair and due to Covid and him being part of an at risk group, he waited until he had the vaccine to pick up his screen. This took about four months and during this time he kept the manager updated on his status and let her know he would be picking it up as soon as it was safe for him. Today I came to pick it up for him and as it was 20 minutes after close the manager came outside aggressively and condescendingly turned my away claiming they were closed which I had not realized.

I apologized and left. She texted my father tonight to let him know she had recycled his screen and to not bother coming in. Not sure if anyone else has dealt with her but she made me extremely uncomfortable and I won't be bringing my business to them. New large home in need of 18+ EuroLine screens.any recs?

Don't use these people! I used them twice and each time they over charged me and then promised dates they were always late --- in one case over a week. Now I use mobile services that charge less and obviously deliver on time (on site work) and save me gas and time for 2 trips to the screen shop.

Unfriendly business. They will nickel and dime you, and then blame you as the customer for not knowing their policies (which they never provide to you). Go with a friendlier company.

Im not going to review the quality of work, I am going to talk about how the driver of their white truck tailgated me from olema to lagunitas last night with his high beams on. Nowhere to turn out, and doing at or above the speed limit I had to tuck my mirrors in as his lights were blinding me and his aggressive driving was super unsafe. Then when he finally got around he made several other very unsafe passes across double yellow lines and disappeared into the night. A real class act

Got more information on screen door then I've gotten from other stores that sell screen

We dropped off our sliding glass door screens for repair. We were told two weeks which we thought in normal times was a little long but in light of Covid 19 considered acceptable. They were unable to give us a quote for the cost when we dropped them off. Two weeks later we called to check on the status and were informed that it would be another week to two weeks.

After another week (now week 3), they still had not started on the repairs. We decided to pick up the screens and look for another company. When we picked them up, they didn't offer an apology or an excuse and seemed to care less that we were taking our business away.

I've used them many times and they always do great work at fair prices. They never make promises they can't keep and are an honorable company to deal with. Mel R

The screens are great. Communication could use some work, but the product is what matters.

Wesco Screen's customer service is terrible. I had a retractable screen, that they installed, that got jammed. The service man came out and looked at it and said it would cost $500-$600 to repair it (which I thought sounded high). I finally agreed to fix it and they cancelled two service calls on me and the third one they never showed up. I found out that they forgot to order the part.

At that point I said forget it and called someone else that came immediately, said the screen could not be fixed and ordered me a new one that is far superior than what I had. It cost less than the original Wesco one and I received excellent service and have now got a beautiful, retracting screen door that works! Will never use Wesco again.

We work with Wesco a lot, and have received nothing but excellent work, friendly helpful service and professionalism all the way around. Every person in the office is extremely knowledgeable. Can't recommend them highly enough.

We had Wesco install a number of rollaway screens for our French doors around the house. We had Phantom screens in our prior house, but Wesco offered an alternative product that was similar in form and function. Justin explained the overall product and process in great detail from the start and ended up doing all of the installation work as well. We found him to be super professional and very friendly.

We are happy to report that so far, we are quite happy with the screens and the quality of the installation. It's also nice to know that if we ever have any issues, Wesco is a simple call away. Would highly recommend these guys.

Only place we can find in bay area that you can take a screen to with an actual address and office and workspace.

In my research into retractable door screens I came across the Phantom product and spoke with several dealers. I was not happy with the price and continued to search. I contacted Wesco and was told that their product was better and less expensive than Phantom. However, when I received the estimate it was nearly four hundred dollars more than Phantom. I will not be using Wesco and I am continuing to research other companies and products.

Built into a wooded hillside, our multilevel home had lost some important screens over the years. We hadn't realized how this loss had affected the air quality until a close relative came to visit and recommended trying to get better air circulation. He didn't put it in so many words, but what we realized was that the house was stuffy, and we needed to get some fresh air back into circulation through replacement of those missing screens.

We chose Wesco Screen based on Yelp recommendations. The office scheduled an appointment, and Justin came out and took measurements for installation of 2 sliding door screens and seven window screens, and went on to design a way to add a swinging screen door to extend the circulation of air from the lower levels of the house through to the large window in the garage at the top of the building.

His idea was a win win dramatically improving the circulation of air in the entire structure. He estimated the time it would take to make the screens and gave us the projected installation date. Everything went like clock work; Justin installed the missing screens quickly and built the wood framing needed to accommodate the new swinging door. The framing is solidly constructed and aesthetically pleasing, and the new door operates perfectly.

What a difference! Thanks to the fine products and workmanship provided at a very reasonable cost by Wesco Screen, the air in our home was transformed; it is fresh and alive. Circulating in a gentle motion, the air inside the structure is as sweet and healthful as the air on the surrounding hillside.

Wesco installed 6 custom window screens and a screen door. The window screens have been great. If we hadn't had all these issues with the screen door this would be a 5 star review. The screen door was installed a year ago. After it was installed there were obvious issues with the installation. There were several empty holes in the framing and one in the face plate.

We later found the missing screws on the ground. The framing didn't look right and the door wasn't level. We called wesco to come out and fix it. We were told we had an old house and there was nothing to be done. Fr The door has a pneumatic door closer, which would be great except the door will not close on its own, we have to lift the door up a little to get it to shut.

We also have to lift the door up to lock or unlock it. The handle broke a few months back and we told Wesco about these issues. They came out and replaced the handle, but everything else is the same. Won't shut on its own, hard to open and close and almost impossible to lock and unlock. I called today to see if they could fix it. The staff person said they can come out in two weeks and replace the handle again.

This time we'd have to pay for the fix because it's been over a year. A friend has a screen door from Home depo, installed 3 years ago. The door and installation were much less than we paid for ours and hers actually works with no issues. So I asked Wesco to remove the door. They offered a "deal" of $150 to remove the door they didn't install right and never were able to fix. No thanks Wesco.

I've always been a super satisfied customer of Wesco for screen repair and general customer service, but this week I was blown away. My handyman dropped off some slider screens for repair. He picked them up and paid the bill. Following the holiday weekend, I received a call from Wesco that they had inadvertently overcharged me for 2 re-screens, when infact I had 1 re-screen and 1 wheel repair.

The message said "we want to know the best way to refund the $75 difference." That's beyond good customer service. That's a business with integrity that deserves 6 STARS!

We needed new screen doors for our home. From the time I called to talk about my project, all the way through to installation - the experience was fantastic. Very nice team, super responsive, quality work, very good value, quick turnaround time. I would highly recommend this company, and will use them again.

I was helped by James and am a happy customer. Excellent in Quality and Customer Service. I was in and out in 5 min with a very short deliverable date. They were super professional and friendly. Other things I love about Wesco - Great prices and Location (close to highway and parking available). Will be back for all my screen needs (screen doors, replacement of window screens).

Very helpful staff. Quality, timely work. They are out to do what is best for each customer! Would highly recommend them for any screen work you may have.

We got excellent service form Wesco Screen. The owner came out & discussed the different types of screens. He measured all the windows. Not that much longer they were ready & he came & installed them. He messed up on his measurements, so he redid the 1 screen. The screens fit perfectly. We also bought an 8 foot sliding screen door. Last week I broke the locking mechanism.

Today I called to buy a replacement and he told me to come get one for free! We purchased the screens about 2 years ago. Now that is excellent customer service. I highly recommend Wesco!

I have used Wesco screens frequently over the past several years. They are very good at what they do from complete custom systems to repair or modification of existing screens. Prices are reasonable and lower than several competitors. I always recommend Wesco to friends and family. They have always treated us well.

I have been using Wesco Screen Company for many years as my supplier of custom screen & storm doors. Great products, excellent craftsmanship and knowledgeable sales. They are also very good at problem solving and making suggestions for the right application. I highly recommend using Wesco to anyone looking for quality.