Distribudoors - Auburn - Federal Way, Tukwila

I can't say enough positive things about Dustribudoors! The garage door is beautiful, the price was fair and reasonable, the installer was excellent and their customer service is outstanding! This company was truly a pleasure to do business with and I know I will enjoy my garage door for many years!

Todd had been our service representative for 2 appointments and he is Fabolous and knowledgeable. Your company came to my home within 24 hours of my call for HELP!. and I got great tip for cooking meatloaf Thank you

Prompt response time with all communication. Quick turnaround around on estimate and installation. Clear upfront pricing. Jose did the install and was very professional and friendly. He did a great job with the removal and install of new door.

Had a damaged garage door part that needed replacing. This company provided outstanding service: from the attentive customer service representative who processed my order, to the accomodating scheduler coordinating the service appt that worked with my schedule, to the punctual technician who handled the final installation. All of them collectively provided the best customer service experience which is a breath of fresh air these days! Absolutely recommend!

AMAZING SERVICE. We bought a house that had previously hired DistribuDoors for repair or service. I gave them a ring as one of our springs had failed. Within 2hrs Todd was onsite and replaced the springs on both doors at my request. He also replaced a bent torsion tube and added a door seal to one that was letting water in. I'm not sure if 2hr service is normal, but it was GREATLY appreciated. Would definitely use again. Thanks!

I'll lay out the facts, and you can make your own judgment if the following is "great customer service" as DistribuDoors claims to provide. I purchased garage doors and openers through Home Depot and DistribuDoors was to install them. I was provided with an estimated install date of 12/17/2021. That date was provided by Home Depot, not DistribuDoors.

On 12/19, I emailed John for an update. As of 3/10/2022 I have NEVER received an e-mail back from him. Is that "great customer service?" On 12/22 I called John for an update. He did not answer his phone, so I left a message. As of 3/10/2022 I have NEVER received a call back from him. Is that "great customer service?" On 12/22 I then called the main line and was told that the doors were expected to leave Ohio on 1/10.

What kind of customer service would you like? CompanyA that proactively tracks orders and provides updates to customers? Or DistribuDoors that waits to REACT to your call? On 1/31, I emailed John for an update. As previously noted above regarding a prior e-mail, as of 3/10/2022 I have NEVER received an e-mail back from him. Is that "great customer service?" On 1/31, I called the main and line and this time they said they nothing and I needed to call Home Depot. Is that "great customer service?" 1) How is it that they could provide an update on 12/22 and now magically they can't? 2) When you call a vendor for an update, do you want to hear "I don't know" or "I'll find out and call you back"? WHERE'S THE SERVICE IN CUSTOMER SERVICE? What does service in customer service mean to you? You have the facts. I won't embellish or rant. Decide for yourself if this is the level of service you want.

The days of one arm being more muscular than the other are finally over. from manually opening my garage door twice daily. Quinn was my installer, friendly welcoming installer. Due to supply chain issues with the aluminum full garage door, the project ended up being ordered in October and then finally installed this month, March. Half deposit collected upon signing and the remainder upon completion of install. New motor and door installed. Garage door is much more smooth and quiet than previous. #distribudoorsisawesome

Really a great company for your next garage door repair/service. From the Rep that reached out to me, to the Rep that scheduled me, and to the Tech guy that came to my home; it was all professional and 5 star service. It's hard to find a good company you can trust with home services and I was really grateful to find DistribuDoors. I would highly recommend them for your next garage door service or repair. Dusty was my Tech guy. Make sure to ask for him. 5 Star Service / 5 Star Company!

I needed a component replaced on my garage door and from first phone call to the technician Dusty fixing the problem was a great experience! I would recommend Dusty and DistribuDoors for any of your garage door needs! Friendly, professional and courteous service. Dusty was prompt (actually early) and did a great job! Thank you DistribuDoors!

It took quite awhile to receive the door due to supply chain issues. However, it was worth the wait! The installers did an outstanding job as this was a huge garage door and needed special placement and installation. They were so conscientious and cleaned the area upon leaving the job site; explained the entire process from beginning to end. Needless to say, we are extremely happy with the new garage door as it's enhanced the appearance of the entire house.

AJ from DistribuDoors just spent the morning installing our new garage doors. He sent a text with a photo of him saying he was on the way this morning, arrived on time, and quickly and professionally installed the doors. He left the job site clean and made sure I understood how to use the doors, conduct maintenance, knew how to access warranty service if needed, and insured that the decorative hardware was installed as I wanted. I definitely recommend this company, and specifically AJ as an installer.

I would highly recommend DistribuDoors. Someone accidentally hit our garage door with a vehicle. We thought we may have to replace the whole thing which other providers were telling us. DistribuDoors came out next day and was able to fix it for us for a very reasonable cost. The technician was very knowledgeable, friendly and worked quickly.

When we first rebuilt this older home, our contractor used DistribuDoors and we have never looked back. 25 years, thousands and thousands of opens and closes, 3 opener motors, one spring, one new, more modern door, and a new door on an old shed. DistribuDoors has handled it all. The latest call was for a broken chain on the opener, and they came out within a couple of days. So much faster than I was expecting. Obviously we're customers for life, but it's because DistribuDoors has more than earned our business every step of the way.

Our garage was making a terrible noise and the door was wobbling all funny when going up or down. Knowing better than to wait for it to be inoperable I checked Yelp for recommendations and gave DistribuDoors a quick look. I requested an appointment on their site which just prompted them to call me, not as easy as I had hoped for, as if I was available for a call I would have just called them, but it worked.

We got it scheduled for a few days later. The gentleman who came out pointed out the mechanics causing the problem and talked about how they were older. He presented options for repair or replacement to a better more updated version, we opted for the latter. There was some confusion as to what was done when I went to pay as my wife was on the roof dealing with Christmas lights, but it was all worked out when I got her down to review with the tech. We know our strengths and this is not mine. All in all a great service and we are running smoothly.

Earlier this summer, our garage door was making a lot of noise; I called distribudoors for a tuneup and they were able to schedule me within 72 hours. The gentleman that came to our house was very nice quick and efficient. He not only tuned up both Doors but also recommended we fix the spring and one of them to make sure that it would not Unexpectedly break and fall on the car underneath it. He was thorough, efficient, and very friendly. I highly recommend distribudoors and will use them again in the future.

DistribuDoors installed our garage door opener in 2015 and did an excellent job. Yesterday, we discovered that a spring on the garage door had broken, resulting in our not being able to open the garage door at all. (Apparently, this was a cost-cutting measure by the homebuilder when the house was constructed). In any event, we once again contacted DistribuDoors for their help, and they were able to come out today.

Not only is our garage door opener once again functioning, but he took the time to lubricate it so that it is far less noisy opening and closing. If anyone is in need of a garage door opener installation or repair, I highly recommend this company.

Fantastic company to work with. Quick and easy quotes, timely communication and very helpful. Todd, the installer was definitely an expert at his trade and a perfectionist. He provided good recommendations and did a great job on installing 3 new openers and providing maintenance on the 3 doors. Absolutely recommend them.

I cannot say enough good about my entire experience from the 1st call to schedule an estimate with a lovely lady, to the appointment with John K, to the installation today of 2 new doors and openers with a fine young man. They were on time, honest and personable, no sales pressure and most competitively priced. I love to give business to local family owned companies as well. Thank you John!

Our garage door was opening and closing with resounding metallic scraping, along with not bottoming on closing. A cal to DistriuDoors was promptly handled with an appointment within days and the repairman, Todd, arrived ahead of the appointed time. After preliminary discussion, we were happy to have him set up and restore our door to "as new" condition.

In addition to this repair, which was extensive and needed a new spring along with a bottom seal, Todd activated our new remote. The amount of time spent and the final bill was well within our expectations. Not at all surprising to us because we have been a loyal customer for many years. This company exceeds expectations, and we can only recommend them for as many stars available. In closing this review, thank you, Todd; you are an asset to your organization.

Our garage door opener died. Distribudoor sent Dusty to assess the problem. He put in a belt drive to replace very old chain drive. We love it. It is much quieter. Dusty was professional, personable, and an all around great guy. If you want good professional service with a friendly attitude this is your place.

Our double garage door snapped one spring on Sunday. On Monday morning at 8 am we called Distribudoors. They made an appointment for late afternoon. They were here on time, replaced both springs (you cannot realistically just replace one). They were done very quickly. We handled the payment over the phone. I really don't know how a door company could do better.

And they replaced our door springs fifteen years ago. The work comes with a 3 year warranty. I put a sticker on the wall next to the door button. It is so good to have a reliable company when I need service.

I cannot say enough nice things about this company. After a DISASTROUS experience with another garage door company, DistribuDoors came to my rescue! I unfortunately hired a company that uses unlicensed contractors who did shoddy work. I called DistribuDoors based on a family recommendation. After hearing my sob story, they added me to the schedule the next day. DistribuDoor promised that they only use their own techs, told me the guy's name (Dusty!), and said he would be in a branded vehicle.

They also gave me a two-hour window, and said he would call when he was on the way. They also told me the price in advance on the phone (no charge for the service call!). Dusty did call ahead, and showed up in that time window as promised. He was wearing a branded sweater and came in a branded truck, not a personal vehicle. Yay! He fixed the other company's work and put new springs on.

He also lubricated the springs, wheels, and track. I also asked about added wifi capability - Dusty told me what the cost would be, checked out the motor unit, and told us we don't need a new keypad, just an adaptor. He was clear that they do not set that up themselves, but he told us how to do it. Overall, I found him very professional, nice, and pleasant to work with. We will absolutely call them next time there are any issues, and recommend them to everyone.

Hands down the most genuine and most honest company I've ever worked with! Family oriented, super friendly and responsive! Not to mention, they are very knowledgeable about even the technical details needed for installation. From the first moment of contact to the installation, everything went smoothly and I was made aware of each and every step! Thanks Distribudoors

We were recommended DistribuDoors from an old neighbor after having a negative experience from another company. DistribuDoors was professional, answered all my questions honestly, and was a great price. Would highly recommend again.

I was impressed with the sales (Ron) and installation team (John V) at this company. Great job. Nice and quiet belt opener (my wife asked: "Did the garage door close? I didn't hear anything") John in particular went above and beyond on the installation.

Like others, I found DistribuDoors from the sticker on my garage door after recently buying a home. I spoke with Jennifer who helped me diagnose the garage door motor issue (faulty motherboard), and she transferred me to the scheduler. I was scheduled for a time during the snowpocalypse, so understandably, our installation date was delayed a few days, which DistribuDoors clearly communicated to me. Todd came out to replace and install the new garage motor and accessories; he was super down to earth and did a stellar job on the installation. Overall, 5/5 with their communication, service, and job readiness.

Bought a house that had doors with their sticker and needed some creative modifications to squeeze more space out of a small garage door opening. Amazing! Dusty had good ideas and saved me an extra 3-5 inches. Now we are able to get a truck into the garage. Thank you so much. Will always recommend this place to everyone we meet.

I agreed to pay for the garage door re-installation at my home because I felt that the conversation was not going anywhere and you had made up your mind. But that does not mean it is the RIGHT thing to do. Even after being shown proof that I asked your rep Heather a direct question regarding painting the doors and she answered incorrectly (not calling her dishonest, just mistaken) you still did not cover, or even share in the cost of the replacement door install.

Your manufacturer stood behind their product AND YOU SHOULD TOO, but I got stuck with $1500 install and $500 to repaint the doors. NOT FAIR! SIDE NOTE- your install guys could not have been nicer, good job install dept.

Got new doors for a 3 car garage (1 double, 1 single door) and two motors from Distribudoors. Yes, it was a big purchase. We almost didn't go with them until a coworker told me to give them a try. I got in-home consultations from both Costco and Home Depot first. Was set on Home Depot because they were cheaper of the two with a sale they had.

Service from both places were great, so it only came down to price. Luckily, I gave Distribudoors a call just before committing to Home Depot. It turned out that their prices were lower for exactly the same door/brand as home depot. So of course I went with them. I was a bit skeptical at first because I have never heard of them, but everything turned out great.

They were awesome from the beginning. A consultant came out to do an in-home review first. She was very knowledgeable and answered all my questions. Didn't try hard to upsell anything. In a few weeks, the doors arrived and they installed in about half a day. The technician was very nice and showed us how to operate the doors and set up the remotes.

He also answered all my questions about door safety, best use, and just random garage door stuff. These guys are great. Don't buy a garage door without giving them a call first. The doors look amazing. Its been a few months and there's been no issues. Everything is operating quietly has it should be.