Valley Glass CO - Auburn

I had a really positive experience using this service to replace my damaged window screens and frames. They were responsive when I called asking for an appointment and I got good quality products for a fair price. The new screens fit perfectly when I installed them, and they even disposed of my old ones for free. The only reason this rating is 4 instead of 5 stars is that it took double the time quoted for them to get the job done and no one called to update me.

This is the third home that we have had Valley Glass replace all of the windows. The company and their employees are top notch. Professional, approachable and hard working. It was a long installation but the on site construction/installation crew were awesome.

I walked in looking for replacement glass for my cupboard door- they were able to match it and cut it to size. Very helpful.

Great work and prices. Valley glass came out, measured our windows and fit replacement screens to all of them to replace the previous owners screens that were the wrong size. New ones fit perfectly. Very nice and professional employees as well. Definitely would do business with them again!

I was in a pinch and needed fire extinguisher glass and this was the only company that can help me out and do it within 10 to 15 minutes! all the other companies told me it would take about two hours to do. I will definitely be using this company again!

Small local business with excellent customer service. Brenda was extremely helpful and genuinely cared about our project. Would highly recommend for anyone looking to repair or replace window related items to reach out to Valley Glass in Kent.

I'm a small business, cabinet shop. I needed some glass asap for a project. I called a cpuple.other glass shops and the answers were the same. It will be a couple of days. Then I called Valley Glass. They could tell I was in a pinch and they took care of me. Not only did the cut my glass same day but they had it waiting for me up front when they said to come.

Great prices, great service and follow through was excellent. As a little shop trying to build.my business, you need vendors like.valley glass to do it. 5 stars and will only call Valley Glass for my glass needs moving forward.

My new house had old windows that had lost their seal. Valley Glass measured and put them in quickly. Also, I had a sliding door replaced, it is wonderful, so smooth and easy to use. I've ordered a mirror and a screen for my kitchen window. Can't wait for them to arrive. Valley Glass ROCKS!

I needed a new window screen and some glass installed in a cabinet door and they were able to do both for me perfectly in a week. I was worried because I'm trying to prepare my house to sell and wasn't sure if I could get everything taken care of during quarantine, but Valley Glass was there for me. It was reasonably priced as well. I would absolutely use their services again in the future.

I went to have a new garage window for a customer the woman at the desk told me there was no one to cut it and I would have to come back to pick it up I told her I didn't have time to come back she did not care and told me if I wanted it now to go some where else I didn't have time to go anywhere else. When I left 3 of her men where standing by their trucks talking. The most disrespectful and uncaring business I have gone to in a long time.

I highly recommend Valley Glass for your window needs. I had a window replaced above my entry door. Everyone that I met from at their store, on the phone, the estimator and all the installers were very friendly and professional. Their prices are reasonable and the finished result was high-quality and the work was completed when promised. I plan on using them again for more windows at my home.

I highly recommend Valley Glass in Kent, Washington. They did a great job for me replacing a slider door window after it was damaged by a bird. Friendly, professional service. Quality work by the techs, no problems! Thank You Valley Glass!

So happy with my experience! I inherited my Grandmother's China hutch when she passed. The custom glass shelves broke in the move. I was devastated. I figured it would be difficult and expensive to get more custom cut. I called several places a no one could do it, until I found Valley Glass. They were wonderfully priced and ready in about 3 hours. They fit perfectly. I would recommend them in a heartbeat.

Very professional, fast, efficient, and courteous. I had valley glass install new vinyl windows in my house. the techs where very clean. I'm impressed at the difference new vinyl Windows have made. thank you valley glass for making my house feel much cleaner and newer.

For Christmas my wife and I purchased a glass table top for our daughter's family. It was custom made in 4 pieces with a beautiful polish on the edges. I want to thank Valley Glass for doing such a great job. It is a beautiful addition to their dining room and will protect their dining room table from our grandson for years to come. Thank you everyone at Valley Glass.

Valley Glass replaced my slider in my apartment. The guys that were here were very polite and efficient. They paid close attention to detail. They cleaned the slider and there mess. I wouldn't even have known they were here outside of the new slider. I would recommend this company to anyone and the job is done right! Thank you Vallh Glass for employing people who care!

Omg the worst service. They claim they have experience and all but they don't even know the difference between inches and centimeters. Please don't waste your money.

Used Valley Glass many times in past years and was very happy with there service and price. Something has changed. Had Valley come out for several window glass replacements. The sales person was anything but pleasant. He measured then called me and told me they no longer make glass that thickness and my only choice was to replace the entire window and the price would be several thousand dollars. I then called another glass Company in Kent. They came out same day, measured said I had been lied to and gave me a price almost half. Won't call them again.

Broken window in my 1932 home. Valley Glass answered the phone at 8:30am (as soon as they opened) and had two professional gentlemen fixing the window by 10am. They were done in 1 hour and the price was very reasonable. I didn't want to pay by check so they said for me to "just call the office" and trusted me to do it. The person who answered the phone both times was friendly and helpful. I'm not sure what's up with the 1-star reviews, but my experience was superb. I don't usually give 5-star reviews (there is almost always room to improve) but had to in this case because of how fast my issue was resolved.

They may offer good prices but the service aspect is non-existent. I had a group of windows that started leaking around the glass seals during the heavy winter rains. I took pictures and went to the store where I discussed the problem in person with a tech and showed him the pictures. He gave me an estimate but understandably said they would have to come out and inspect in person. An administrative type lady then checked her computer and gave me the "first available" appointment for a day over a week away saying they would be there in a particular three hour time period.

I took it. On the day of the appointment, I took a half day off work and went home. After three hours and nobody showing up, I phoned. I was put on hold for over 10 minutes and then told that the appointment had been canceled by "management" because they had decided that the store would no longer service "leakers" because they "were too much trouble." When I asked why I had not been informed of this she snapped that "somebody must have called you" and hung up.

I have done my business with Valley Glass for 10 years. I have never been treated like this when doing business. I ordered a mirror and two small pieces of glass and wanted them installed at my business. I paid a $300 deposit on 4/1/15. Today is 5/30/15 and still have never received a call from Valley Glass. I have called them, and the lady at the desk said that she would have an install guy call me.

Never happened. I have now asked to be refunded the deposit money. I had to email them to do that because although they are open until 4pm today, no one will answer the phone and some of the voice-mailboxes are full. Probably other customers asking where their stuff is.

Poor customer service and I am not even a client and now I never will be. They must not need any new business. I had an appointment to have someone come out today to give me a quote on a 3 window replacement. He called to tell me he was on his way as I had asked. Only problem was that when he got here to the house another window company was here (that showed up early) so he took off - without calling me.

After waiting an hour and a half I called to get an ETA and he told me he had already been to my house but left (because he saw the other company there. And now he had no time for me in his schedule. When I asked him why he didn't call, he told me he did call. Nope, no message on my cell phone and no missed calls from him. And since I took the time to write this review here, I won't bother calling the office because they are family owned and I doubt it would do any good.

This place is very unprofessional. I called to have a technician come out to my shop to replace some glass, the lady on the phone said someone would be out the next day. I never heard from anyone or saw anyone. I called back 2 days later and she said she was sorry and that someone would be out the next day. Again no call and nobody showed. A week later I finally called back when the lady answered this time and I explained to her that no one showed she told me to hold on then hung up on me.

So I called back again just to have some jerk answer and tell me some BS story that they did come by and nobody was here. He said they would come out but it would be the last time because "they were busy". I told the guy I was taking my business elsewhere and with no apology or anything he gladly said "ok" and hung up on me. This place is bad, they do bad work and have horrible customer service. DO NOT USE VALLEY GLASS IN KENT!

If I could pick zero stars for this place I would. I stopped in yesterday with my husband to get and estimate for mirrors for a dresser and the person giving us the estimate was so rude that we declined and walked right back out the door. We would have had no issue paying what they had quoted us if they had been respectful and provided any customer service at all.

Instead he was combative and a complete jerk who is obviously a miserable person. I urge you not to go there. People who treat others that way should not be rewarded with business. Icky, icky, icky. worst service ever!

I called Valley Glass and spoke to Kevin 2+ weeks ago. I needed a frameless shower enclosure estimate. He said to email him the dimensions and he'd get someone to take a look and bid the project. I did so right away. Never heard back. I need mirrors, as well, but know better than to try Valley Glass.

I was extremely disappointed when I picked up the mirror I dropped off last week. It seems pretty basic for things to be returned in at least as good a condition as you leave them, especially when you are paying for them to be fixed. I had broken the glass in a mirror I use every day and was anxious to get it back. They called back very quickly and said it was ready, yeah! However, though the mirror was fixed (it was an oval shape, thus the custom fix-job), the frame that I had just painstakingly repainted was dinged and scratched up in 4-5 places. We're not talking a minor scratch in one little place, there were places the entire perimeter of the mirror where the paint was rubbed off.

I was NOT happy to see the frame had been treated so roughly and I'm not sure how I'm going to touch up those spots without them being visible. I would never recommend this place.

I can see clearly now. that our foggy dining room window has been replaced. For about five years, we'd lived with a fairly large (roughly 6'W by 4'H) window that has a seal that failed. It had condensation "fog" inside it that obscured the view from our dining room. We finally had enough cash on-hand to pursue replacment. We got three bids and they ranged from (Valley Glass was the lowest) about $400-600.

Two shops, including Valley Glass, came to measure and give an estimate, one did an over-the-phone estimate. We called Valley Glass to order the window and it was ready within about 2-3 weeks thereafter. Today, the two person crew, headed up by a nice guy with 18 years of experience named Tom (he was also the estimator), came and got the old window out and new one in in less than 30 minutes, possibly as quick as 20 minutes.

What impressed me was: 1) the new window fit with no issues 2) the old one came out without tracking debris all over the house - what little mess there was, they cleaned up quickly 3) they were fast 4) they were courteous and friendly 5) they arrived during the time period they said they'd be here - they said they' be here between 9 and 12 noon, and showed up promptly at 9 This has been one of those great, rare experiences where expectations were exceeded on all counts.

I admit, as sick as this sounds, I sort of was wishing there were other windows to replace just so I could watch them do their work! Here's their website: http://www.valleyglass.net Their 800 number is: 1-800-491-1946