In 1956, Roger A. Lindquist began manufacturing and installing a premium line of aluminum framed shower and tub enclosures, setting a new quality standard in the shower door industry. Over half of a century later, that tradition of family-owned excellence continues. We have developed and cultivated a reputation for exacting standards and unparalleled service during that time.Today, Customline Shower Company manufactures and installs a complete line of shower enclosures, mirrors, mirrored wardrobe doors and accessories in the Greater Portland Metropolitan area.
Services
Before we can begin work, the extent of the project must be established together with material needed for the type of shower enclosure desired. This of course requires input from you, the customer, as well as determining the preparation stage of the bathroom itself. If necessary, bath tiles, walls, shower floors will need to be prepared for the glass enclosure.
What is the difference between a framed, semi-frameless shower door and frameless shower door? A frameless shower enclosure is aesthetically superior to other shower solutions, increasing the value of your home. A frameless shower door lasts much longer than a framed shower door, and eliminates metal framing.
Customline Shower Company products are guaranteed to be free of defects in material and workmanship for one (1) year from the original date of purchase. If a product fails due to defects in material or workmanship during the warranty period, we will, at our option, repair it or replace it. Damage or wear resulting from lack of maintenance, glass breakage, negligence, misuse, abuse, or accident occurring after installation.
Reviews (11)
Steven P.
Feb 20, 2022
I would not recommend this company. I would have given a 0 score if possible. Unprofessional and very poor customer service. I tried to sort this out amicably reaching out to them more than once to see how we could resolve the matter but with no luck. I had ordered a few bathroom accessories and glass based on the recommendation from my builder and when I found that they did not have the Tower bar for the size I wanted, I asked them to cancel only the order for my accessories. Customline unilaterally decided to cancel the whole order which included the installation of the glass. Further more, they said that I would have to pay for Tower Rings (from Moen) since it was already shipped to them and there was no cancellation or refund for that ($156 loss for me) - custom order according to them.
Not sure how a Towel ring from Moen is a customer order? I called their sales rep (Mark) and he would not take or even return my calls. Chelsea their customer service rep was also very rude and not helpful. She said she would have Mark call me who never did. My emails were also not answered. They invoiced me for the glass and the accessories in June'21 and I finally received the glass and accessories today, 8 months later.
Also the glass was incorrectly measured. Not sure how somebody can get measurements wrong for a simple glass cabinet. Stay away from this company - unprofessional and absolutely poor customer service!
Not sure how a Towel ring from Moen is a customer order? I called their sales rep (Mark) and he would not take or even return my calls. Chelsea their customer service rep was also very rude and not helpful. She said she would have Mark call me who never did. My emails were also not answered. They invoiced me for the glass and the accessories in June'21 and I finally received the glass and accessories today, 8 months later.
Also the glass was incorrectly measured. Not sure how somebody can get measurements wrong for a simple glass cabinet. Stay away from this company - unprofessional and absolutely poor customer service!
Randal Eggleston
Oct 09, 2021
Nw Restoration Production
Feb 24, 2021
Megan Cronin
Dec 22, 2019
The first rep, Ryan, completely no-showed his appointment. No call, or email, just didn't show up. I went to the show room to check out some of the hardware and the frumpy, surly old woman working there seemed beyond annoyed at having a customer walk in the door, kept rolling her eyes and said 'ew' at my hardware choices. I almost thought I was getting punked!
Then the second guy, who set his own appointment time, showed up an hour late. I specifically asked that he be on time, as it would delay my other contractors. Again, no communication, just shows up an hour late. Then I get an email stating that they "can not accommodate communication or (get this) give an accurate installation time." OK.
Then the second guy, who set his own appointment time, showed up an hour late. I specifically asked that he be on time, as it would delay my other contractors. Again, no communication, just shows up an hour late. Then I get an email stating that they "can not accommodate communication or (get this) give an accurate installation time." OK.
Dustin Miller
Dec 15, 2019
Brian Monaghan
Aug 23, 2018
We had a great experience with Customline Shower. Our contractor recommended them based on quality and pricing. He was right. We have a beautiful, semi-frameless shower for our new bathroom that looks awesome and was very affordable. Everyone at Customline Shower was great - the estimator, the installers, Lori in the office when we made our final payment. I'd would definitely use Customline Shower again and am happy to recommend them!
Connie Foster
Apr 02, 2018
I called Customline to evaluate a 10-year-old shower enclosure that had developed a leak (onto the floor). The silicone had failed after all that time. Ryan came to the house and determined how the leak should be repaired; we scheduled a time for the work to be done. To make a long story short, the workman took out all the old silicone around the whole shower and replaced it with new. I now have a "new" shower enclosure at a very, very reasonable price. II give Customline a five-star rating for their customer service and workmanship.
Michael Swanson
Oct 25, 2016
Wow! I really wanted to write a great review for these guys. I live just down the street and had them install one about 8 years ago on a remodel project. The previous door and experience was excellent. Not so much this time around. Their install procedure is that you set up a day for the install and then they call your the night before to tell you what time they will show up.
They also come out to measure before making the door, which is how you get a quality door, but for someone who HAS to be at work it is a horrible system since they only work 8-5 M-F. My shower door has been sitting in their shop for 2 weeks ready to go they are supposed to install it today. Just called to see what was up and I'm not on their schedule AT ALL.
I do have confidence that the door will be good, but I have to agree with the previous reviews. I was planning on writing a good to counteract all these bad ones, but it's not going to happen. I would use them again to support my local businesses, but I'm pretty disappointed.
They also come out to measure before making the door, which is how you get a quality door, but for someone who HAS to be at work it is a horrible system since they only work 8-5 M-F. My shower door has been sitting in their shop for 2 weeks ready to go they are supposed to install it today. Just called to see what was up and I'm not on their schedule AT ALL.
I do have confidence that the door will be good, but I have to agree with the previous reviews. I was planning on writing a good to counteract all these bad ones, but it's not going to happen. I would use them again to support my local businesses, but I'm pretty disappointed.
Lin Stern
Apr 02, 2016
My Shower Door Shattered too------installed by Customline just two years ago! I called them and all they did was say "it happens sometimes". Customline took no responsibility for the breakage and would not give me any kind of price break on a new door. The bid they gave me was several hundred dollars over what the door cost 2 years ago. My friend recommended ESP Supply so I called them.
Their bid was lower than Customline and they were able to install in less than two weeks. They removed the old shower door and I was told that the door frame was actually installed slightly off plumb. The installers were very professional and left my home clean. I think Customline has been in business so long they no longer care about customer service or doing a good job. DO NOT USE THEM!
Their bid was lower than Customline and they were able to install in less than two weeks. They removed the old shower door and I was told that the door frame was actually installed slightly off plumb. The installers were very professional and left my home clean. I think Customline has been in business so long they no longer care about customer service or doing a good job. DO NOT USE THEM!
Derek Kirma
Jun 20, 2014
Horrific experience with Customline. Poor initial installation, don't stand by their product, poor customer service, poor follow-through. Shower door shattered without contact 2 years after install, cut my wife down her back. When I called they insisted I had hit the door. The salesman told me a manager would call me back. Nobody called for 3 days.
I had to call back again and start over with a new person. After paying again, they told me install was out "a long time". Still don't know when they are coming to install. I've paid twice, have no shower door and a wife with a cut back. Would not recommend to anyone. Please go anywhere else.
I had to call back again and start over with a new person. After paying again, they told me install was out "a long time". Still don't know when they are coming to install. I've paid twice, have no shower door and a wife with a cut back. Would not recommend to anyone. Please go anywhere else.
David Sideras
Mar 20, 2013
After they were recommended by a friend, I called to get a price for a bath mirror and a shower door which was acceptable. I scheduled Customline to come measure immediately prior to production. They didn't come. I called them to inquire as to the status. They didn't call me back. No call back. I called them again. They didn't have any record of the measure appointment.
They graciously offered to get out there right away (sometime the following week) and promised to "rush" the order to deliver in the next four weeks.for the bath mirror. Wow! I told them that I would take my business elsewhere; no supervisor called later to apologize. I guess that sort of thing happens so frequently that it didn't raise any eyebrows. Update: I called a couple times and finally reached the owner who was unaware, apathetic and unapologetic. I wonder how it goes after they are done trying to earn your business.
They graciously offered to get out there right away (sometime the following week) and promised to "rush" the order to deliver in the next four weeks.for the bath mirror. Wow! I told them that I would take my business elsewhere; no supervisor called later to apologize. I guess that sort of thing happens so frequently that it didn't raise any eyebrows. Update: I called a couple times and finally reached the owner who was unaware, apathetic and unapologetic. I wonder how it goes after they are done trying to earn your business.
