Best Overhead Door

I had a bad experience. I made an appointment with them Wednesday afternoon to repair my garage but they never show up. I even called Wednesday morning to make sure they were going to come and they told me they were but ever shows up! Didn't even give me a called back to say they weren't going to show up and i wasted my time waiting for them to show up. Bad communication skills

I had Marcus came to installed my garage door opener. He is very professional and very skilled installer. I am very happy with this company. And I highly recommend this company.

Gabe was punctual, very polite and professional. He performed the work quickly and explained the operation as well as setting up the App for remote operation. I will be pleased to refer Gabe and Best Overhead Door to anyone!

Marcus was super fast and actually answered all my questions on the garage door he installed for my home. Would recommend to anyone that also doesn't know what they are doing

Marcus did a great job installing two openers for me. He was fast, friendly and answered all my questions. Excellent experience with Best Overhead Door.

Our Garage door would not open, so we called the company to send a tech to figure out the issue. Without any troubleshooting the tech said he knew what the problem was already and told me the issue was with the garage spring which is around $749 on the lower end. I did not feel comfortable with this tech since no troubleshooting was done. Seemed scammy.

We decided the next day to have a second opinion from a different company, this tech troubleshooted and tested most of the garage door components and found the only issues was a sensor misalignment. The fix was practically free. Saved us hundreds of dollars. I would be very careful next time you call this company.

Our double garage door opener just went out all of sudden when we really needed it (big Suburban inside and no way to open the back of it with door stalled in down position). The door would only jiggle a little bit with the remote and there was no sign of obstruction so we searched the options and read a lot of reviews and chose Best OverHead Door.

Late at night I left an email on their website which was super-convenient and we got a call first thing in the morning (Thursday) and they said they were pretty busy and the cost was $49 to be seen in 4 days but for $149 we could have an urgent repair which we took. They (LeRoy) was there within and hour or so and very competently replace the main spring which had broken.

It was working perfectly after the repair/replacement which was a big job and took about an hour. We have continued to have the garage door open and close perfectly. We use it a lot, at least 5-6 times a day as we prefer it to our front door for routine entrance and exit to the house. We got the extra strong string costing a couple hundred more due to our heavy use. I was really impressed by the fact that the company staff called us so quick to schedule the service and then the job done by LeRoy was truly excellent!

Our garage door was making a loud clanking sound when it closed. We called for service in July. The service man came out and basically did nothing. Said that garage doors get louder the older they are (our garage doors are only a couple years old). This past Thursday, the garage door wouldn't open at all. I called the manufacturer and when I described what was going on, they knew exactly what the problem was. They sent out a replacement part. I called Best Overhead to schedule them to put in the part as they should have figured this out in July. Have not heard a word from them.

I typically don't leave reviews but thought I would as I am very disappointed with the service I've received thus far with Best Overhead Door. About 2 months ago, my husband and I had our spring in our garage door snap. We called Best Overhead to have someone come out to take a look. The technician was great - gave us his honest opinion, was very knowledgable and kind.

We ended up opting to replace the full door as it was around 20+ years old and the tracks and everything were eventually going to go bad. Upon leaving, the technician let us know that he would turn the inspection into their office manager and someone from the sales side should be in touch shortly to sell us a door. Well, two months have gone by- still NO call.

I decided to put in a second request for some pricing on a garage door and to schedule the install. That request was put in last Monday. On Thursday afternoon, the office manager emailed me and let me know that their Sales Person, Scott, would be in touch shortly. It is now mid-day Tuesday, 7 full business days since my request was placed, and still NOTHING and this is after in the request I had stated that we are ready to purchase- not kicking tires, budgeting or anything like that, but ready to move forward.

Since the astounding lack of communication on their end between the two times now (and two+ months) that I've tried to give them my money for a service, we have since decided to move forward with another company that has thus far been extremely communicative, showed up within 4 hours of my initial call, provided a fair and timely estimate and kept all promises of communication.

Almost a near fatal accident due to improper installation. These guys installed the railing to the dry wall of the ceiling instead of a stud! 2 of the 3 screws holding one of the railings fell off and hit my brother as he was walking under the opened garage door. They also damaged my foundation when attaching the bottom side of the railing. Broke huge cracks and left it.

Another guy came out and reattached the screws, but these issues should have never happened. Safety and regard to the owners home should be a priority with any vendor - it clearly isn't on their list.

Had Jared come out today and he did a fantastic job! I bought a new craftsman garage opener with all the trimmings but really didn't want to do it myself. I went ahead a used Lowe's services to do the installation. Through the Handy app/program, Best Overhead Door's was the contractor assigned. Jared showed up early and knocked out the install kit in no time.

Nice guy too. We went over the keypad and talked about the wifi instructions. The experience exceeded my expectations and I really appreciate everyone who was so nice along the process. This really made my day!

Overhead Door installed a new garage door opener on a two car garage through a Home Depot contract. I have a second RV garage and the opener did not need replacing. The outside wireless keypad could operate both doors. The installer trashed the outside keypad and replaced it with the keypad for the new opener and never asked me where I wanted the new keypad mounted.

I told him the outside keypad operated both doors. Now I cannot open the second garage door from the outside. BOD refuses to take any responsibility for the screw up. I have had to go back to Home Depot to try to get this resolved. It would have been so easy for BOD to correct this problem but they refuse to do so.

Lowe's Tigard, where we purchased our Chamberlain garage opener, referred BOD thru Handy Technologies Inc. to do the installation. The installer came on time in their given 1 1/2 hr window. But my son had to leave the home early, so the installer advised hIm that he could go & he would lock up the place after he was finished. That worked well with my son's schedule. All in all, a good job. :

My 20 year old Genie needed replacing so I found an excellent Genie Model 7055-TKV at Tigard Oregon Lowes. Cora in Millworks was very helpful and excellent to work with. I requested installation so she said Best Overhead Door would contact me within 3 days. On Monday Georgia with Best Overhead Door called to schedule an installation. She too is excellent to work with and very helpful. Gabe the installer arrived on the day scheduled and in his professional, competent and talented style proceeded to install the quietest most smooth running opener I ve ever owned! I highly recommend this Genie opener and these three home improvement pro's.

This company is certainly the BEST in my opinion and experience! They called early the first business day after purchasing our new/replacement garage door opener from Lowes and they were able to install it not only the same day but early morning. That freed me up for the rest of the day which I really appreciated. Jared, the installer, was on time, courteous, professional and very competent.

I could not be any happier with Best Overhead Door company. I own a home and a triplex that have several older openers that will need replacing in the near future and I will definitely use this company and will request Jared, if possible. Thanks for such great service!

I just bought my home knowing it needed some updating and upgrading. However, the prior owner/renter did not provide me with an existing remote that worked. Frustrated I went to Lowes and purchased a new garage door opener. Although there was a little glitch with the process, the people in the office and Jared worked hard to help get my garage door installed ASAP. Jared explained the entire process from start to finish and was able to remove the very old and outdated garage door opener and its keyless entry system. After he completed the install, Jared let me know that the garage door was going to need replacing. He told me about options completely. Thanks everyone

We just bought a new house and our three car garage only had an opener for 2 stalls so we called Best Overhead Door to install a 3rd one since they did the original openers. They were very professional, timely and reasonably priced. Our installer, Jared did a great job and was quick and efficient! We would recommend and use them again!

Communication between sales and scheduling was not the best. After waiting over 6 weeks for the office to call me after talking with sales at one of the home shows, I decided to call them. The office did not have any paperwork for me, but staff were great. Installation by Jared went well though he came with the wrong equipment. It was a good thing that I was watching the installation and cleaning out my garage at the same time otherwise I would have had a chain drive instead of a belt drive installed. Jared followed up immediately and had another unit delivered to my house while he was completing other parts of the job. That was great because I did not want to have to reschedule the install.

We got our new garage door opener installed by Danny. Danny did a good job installing. I am satisfied with his work. I highly recommend Best Overhead Door.

Have had nothing but great customer service and support since we decided to purchase two new garage doors from Best Overhead Door in Tualatin. Sales, office support and installation was a great experience. Gabe came out today and did the install in just a few hours and was pleasant and professional. When he was finished he completely cleaned up any debris and even wiped down the door and trim so they looked spotless and brand new. I would recommend them to anyone.

Gabe was our pre-site inspector and installer. He was very knowledgeable and helped us with getting the right garage door opener for our garage and the space we had to work with. Every time we called the office or spoke with Best Overhead Door they were very nice and had all of the information we needed. Gabe answered all of our questions and was not put out, he even was very patient and understanding with out daughter who wanted to be all up in what he was doing!

Our appointments were all kept within a very reasonable show up time, not an all day wait and see when they will get here. I would recommend this company and would use them again in the future if we needed. Thank you for our Beautiful garage door installation.

I requested a "quote" to fix my garage door. They came out and gave me a very vague, generic quote which amounted to the price quote for replacing the entire door, motor.the whole works. No itemization at all. I don't need the who system replaced. They say they called me to discuss the quote, but I never received any voicemail. I receive voice mails all the time so I know they could have left one, but didn't.

I called them to get a quote for replacing the part that is actually broken and no one called me back. A short time later I received a bill in the mail for the "quote.". $49.00. For what? I never paid it and never will. I live in a short distance from their shop and there is no reason to charge for their poor service. Thanks for nothing. I called another company and they repairs the part I needed and were reasonable.

I had scheduled these guys to install a garage door opener after. The price was reasonable but they called and canceled the day before to tell me that the only installer they had that knew how to install the opener I needed was injured and they didn't know when they would be able to install. Customer communication is suspect and I have to question that skill of most of their installers. I wouldn't hire them.

We were very pleased with our recent garage door installation, including how the company handled a problem, which is often the biggest test of customer service. The office staff was professional and informative, and the installer arrived just as promised. He did a fantastic job, but had been given the wrong color trim and there was a fit problem that meant part of the garage door window was hidden by the door opening (100 year old garage).

He promptly called the office to let them know, filled me in on exactly what the solution would be, and left the door in good shape for us to use it in the interim. The office staff called back right away, ordered replacement parts, and had them installed quickly and efficiently. We're extremely pleased with the results, and get regular compliments on how the door looks.

Been using them since 2011 when I built my home. First were 2" Clopay 8" and 16" foot wide doors and than last year I upgraded to 3" doors due to my rain exposure (and because they don't need painting - look like wood). In between, Rob, Dusty, and their crew have been here to help when one of the garage door openers needed to replaced under warranty and when I backed in to the door as it was closing (bent molding on the bottom needed to be replaced).

They are now here again as someone drove in to the wall between the doors which moved the wall :( So both doors, and the hardware, came off today so the restoration company can start rebuilding (based on my past experiences; I chose to use this company as opposed to the RC's sub).

The techs are fine. The office staff is horrible. They don't return phonecalls (three of them!) My repair was delayed continuously and was only done because I kept calling. They don't communicate with each other, or procurement. They didn't give me the promised credit. And at the end, they didn't send the bill to the right place