Suburban Door

I walked up to pick up my door and door wasn't ready!. Production supervisor Dary breshears greeted me at the pick up dock, Horrible attitude, spoked with few of their employees and had nothing good to say about the company and supervisor!

I called to find out about ordering a new interior door. They sent me an email detailing what measurements they need to get a replacement. I provided the info, and didn't hear back. Then I followed-up, and he said he'd get me quotes and then no response a second time. So, I guess they don't want my money. I understand there's a pandemic, but you are terrible.

I called and asked for a door quote. Pretty sure the guy on the phone faked taking down my info. Never received a quote or any contact. Go with Parr, they're much better. These guys are jokers.

These guys don't care about their small customers. I ordered trim boards for my house that I wanted to pick up during my lunch hour. I was told that was easily possible as I made the order at 10am to be ready by 1pm. A full payment was required. After my order was paid for and confirmed by 2 employees, I showed up and my paperwork was seemingly lost and my order was not ready to go.

They said, "sorry you'll need to come back later." This wasn't possible with my schedule. They did nothing to make the situation right, instead telling me I should have called ahead insinuating it was my fault. That didn't make sense after I had already talked to 2 people. I'm very disappointed with this transaction. Jon

Love Suburban Door! Very high quality and vast selection of doors and trim. I am a contractor and by a lot of doors/trim, Suburban Door is my go-to Place for these items!

I ordered to sliding patio doors and spent close to $5000. I had my contractor install them and all went well on the first. removed the other door to install new door (doors are packaged very securly in a frame). problem! The sill jam was missing and store not open to call and part not abailable. The new door had to be installed and not leave the large opening. Called Suburban and went in to get the proper side because they packed two right sides.

I incurred extra labor cost to reinstall the door and I was told too bad and sorry. My relpy was that they take no responsibility for their mistake and that they expect the customer to cover the cost. Mr. Heintz told me that I was the cottactor and that was the cost of doing business. I am a 70 year old woman who bought two doors. I was to have received a call back but that did not happen. I will be replacing all my windows but not with a company of little ethics when they are at fault for missing parts.

They had what I needed (primed moulding & casing) at a great price ($0.50/ft). I called, ordered and they had the cut pieces ready in 30 minutes.

From what I saw the quality of the products is good, but the will call feel leaves much to be desired. The help was horrible and the attention to detail even worse. I had to make a 2nd 40 mile round trip to.get items they did not.give me on the first trip.

First, the door arrived with multiple chips out of it. It also arrived the wrong stain color. So the people we had installing it requested a new one. Took two months for them to get a new one ready (apparently they had it ready for two weeks, but forgot to call and tell anyone). New door arrives, and there aren't any chunks missing, but it still isn't the right color. (Although maybe closer?) Way too dark, doesn't match the door frame at all.

Oh yeah, and let's not forget that they tried to offer us $300 to keep the broken, badly colored door. If I'm spending $3,700 on a new door, frame, and side light, do you really think I want to save $300 and end up with a door with chunks missing out of it?! And just to add insult to injury, the cut out for the strike plate on the door frame is some obscure, stupid shape that doesn't exist in strike plates. It's 3-5/8th inch x 1-1/4 inch, which is normal, but the corners of the cut out are so rounded no strike plate that size fits in it!

Called Suburban door to come out to our church to give an estimate to replace a broken door. Rob's response was, "Doubt that will happen." I asked why and he said, "One door? not worth our time." We have a 245,000 sq. ft building that is always in need of things. We will not ever use them.