Fresno Shower Door & Mirror

Great customer service! Had a horible experience with another installer MCS Glass and then found Fresno Shower Door. Rene in the office was wonderful and so helpful. She listened to what I was looking for, showed me styles, gave me a rough quote. The next week Dillon came out and measured and the same week he gave a very reasonable quote. Was told 2 to 4 weeks for installation and within 3 weeks had my new shower door installed. Exactly what I wanted, very professional installers. Would highly recommend them to everyone. Thank you all so much.

This place has the most horrible customer service. I am a new owner of the newly built Lennar home, the shower door was delayed for my final walk thru/keys. I was scheduled on a Saturday 1-4 pm and told they will call me 30 minutes before coming out hence I do not live in the property as yet and can be there in 10 minutes. Long story short. Renee the front Sales customer blamed me for missing the appointment at 0930, said they left a call, voice mail, and a sign in the front.

I had no voicemail or call from them. I promptly told my story, and the first of my appointment was at 1-4 pm and I said it's not nice to blame the customer. She argued back, and said do you want an appointment or not? She was absurdly rude and unprofessional. Talking to me like she is scolding a child or worst. I proceed to ask to talk to the supervisor, Dillion was able to calm and was able to sort things out with good communication skills. Renee should be fired! I never got an apology from her.

We had a broken shower magnet in our home in San Luis Obispo and Preston at Fresno Shower Door in the central coast had a new one dropped off at our house and my tenant was able to install it and all worked out great. Preston could not have been nicer or more helpful. Will use them for sure should we ever need a new shower enclosure!

I am a Farmers Insurance Agency Owner and my clients had an install done in their home. There was a faulty installation and the clients had severe water damage and mold. It was found that the leak was coming from the shower door which was installed 10 months prior to discovery and mind you, the mold was growing long before they discovered it. My client contacted a plumber from A and D leak detection and they determined the leak was coming from the faulty installed door frame.

My client then called Fresno Shower Door and they sent out two reps to look at the situation. When they were there they told my client that the door and frame were not installed correctly. My client thought they were going to help him fix the issue they caused, but their attorney only offered them $5,000 to fix it but the damage cost a lot more than that.

Then about a week or two later the attorney retracted what he said and stated that he wouldn't pay for any damages. I would not recommend using them as this was very poor business conduction. Not happy.

This company doesn't even deserve a one star but I could not post without putting one star---so it's one star minus 1. I would not recommend this company to my worst enemy. Their installer who was frustrated while putting in our replacement door did a faulty job and now I have a moldy under floor that resulted from a spewing leak out the side of the shower they sent out their "professional" installers to visits the site and they were all in agreement that it was a faulty install.

They appeared to be nice and honest forthright guys.looks are deceiving they are terrific actors. They fooled us to gain our confidence. Right in front of us that stated that it was a faulty install so they lied to us and they lied that they would fix it. What happened to a verbal agreement is just as good as a written agreement? We've waited patiently for 3months.

They sent their "counsel" to us with a response that they were retracting the guilt they already admitted to. Do not trust this company nor the owners who had already stated it would be taken care of. If this is how you treat first responders who have limited time on their hands as it is, we tried to give the local guy a shot and this is what we get. DO NOT USE FRESNO SHOWER DOOR

Great service. They delivered on time and as promised. Would definitely use this place for for my next bathroom remodel.

I had my bathroom remolded and used Fresno Shower Doors for my shower. They came out promptly and took measurements of what I wanted. My new shower door surround was installed soon after, and I couldn't be happier. It is just Beautiful and more than I expected. I would use this company every single time for my shower door needs. They do great work, they are spotless clean when they come in to you home, They get it done and leave so that you can stand back and enjoy your Beautiful Bathroom. Don't forget to ask them about the treatment they do on the glass doors so you don't have to ever scrub them again. I'm a very very happy customer.

I was looking up their phone number to have them come out and install two more shower doors. I cannot believe all the poor reviews. It just is not my experience so I don't know what others expectations are but I have had probably 12 shower doors put into our rentals over the past 10 years. Always done well. Great service friendly people. I just didn't understand the poor reviews and felt compelled to do a review. I will continue having my properties get glass doors for the shower by Fresno shower door.

My wife went in and spoke with a sales associate. We went over all of the options and we picked out our door and hardware. We were given our paperwork and told to call back in two weeks so they could schedule to have measurements taken. When I called back in two weeks I was told that they are at LEAST three weeks out, and honestly couldn't even make any appointments for the foreseeable future.

When I questioned this, I was told they wouldn't have told us to call back in two weeks because they know it's not even a possibility. I was blown away. I told her she did, in fact, tell me in two weeks she could schedule for measurements and she again said she did not tell us that. When I relayed this info to my wife she couldn't believe it.

I told the first associate that I spoke with when I called that we were given paperwork with a quote and the lady said they wouldn't have done that because they're not taking any orders. When I described the associate we were working with, she knew who I was talking about and put me on hold. When she came back on the phone she said the girl's name was Sonia, but that she didn't remember helping us or telling us to call back in two weeks.

This place is the most unprofessional, disorganized, and frankly dishonest establishment I've dealt with in a very long time. Every single thing I've written here is absolutely true. Google them, you'll see plenty of other folks who had the same issue with this place. Call them, or better yet, go in and see them for yourself, then walk out and feel confident that you do NOT want to give this place your business.

They use a lot of lower end materials that are cheap! They had the nerve to tell me it's not their material and that it may have been sunlight shining into my bathroom through a window that deteriorated a strip on my shower door. I don't have a bathroom window. I replaced the strip with a new strip. The new strip lasted 2 months! By the way it's your cost cutting cheap materials Fresno Shower Door.

Company has had my glass doors for quiet sometime. The day they were scheduled to install them? They we're scratched. Who ever is in charge of quality control needs to get fired. Now I have to wait another couple of weeks or months for them to get done. If you have the patience to wait and not know when your project will be completed? Hire these guys

Paul installed stunning shower doors today which have transformed our boring tub shower. We received exceptional customer service from Paul, who was so professional, efficient and took great care with both the product and our home - so refreshing to see. We cannot recommend highly enough - thank you.

This is our second door from FSD. The first was a barn-door type slider four years ago. It's a five star job given the quality fixtures and professional installation. Really has held up well and still looks great. The installation is two doors to cover the 44 opening to the shower. We spent a goodly sum on the shower rebuild, but the doors were the finishing touch that makes it look special. Good tight, even fit. Good product installed right. Liked the estimater, office folks and installers. Good place to go for quality.

Very happy with Fresno Shower door from the initial call through installation. Dillion, the sales rep, was timely and knowledgeable with the design ideas for the new shower door. All timelines were met. Installation crew was excellent from being right on time through a quick installation. Office staff was friendly and helpful in the phone. Would recommend this long time company for any shower needs.

Fresno Shower Door has the BEST customer service I've ever experienced. I am OCD and needed to have my shower door custom made. Since my granite is Black, the caulking needed to be very precise. Otherwise, it stands out more than ANY color. I expressed my displeasure and although there were some bumps a long the way, they went above and beyond to replace my shower door and provided excellent customer service.

They turned an unhappy customer to wanting to provide them with a review on Yelp with 5 stars. I really appreciated everyone I interacted with from the receptionist to Dillon. They honestly went above and beyond to fix the situation. I would recommend using them for your needs and they'll go above and beyond to make sure your dream showers is flawless.

We are having a bathroom remodeled. The rep that came out to measure was rude, condescending, snotty and just a plain jerk! I think I need to find another company. We will not be treated this way. We are the customer. Terrible customer service. I'm thinking Home Depot or Lowe's would have a better selection and cost cheaper for better quality.

I am a local contractor who has used FSD over the years, they have always had poor customer service but like the old saying goes, "How bad does a company have to get before you find a replacement." So after setting up a time (1 week) to get them to come out and measure (typical time frame) their guy was supposed to take the measurements and pick up the check (which was there) and he didn't take it. (?) I call one week later to find out when the door was getting installed - They were "what door?" Oh the one we didn't get a deposit for?

We haven't ordered it! There was some kind of communication problem - Basically telling me to pound sand, not their problem. Like I said, I have used them multiple times over the years and they have been adequate. My advice is to find a different company that will actually appreciate the fact that you are bringing them some business and treat you with professional respect and accept responsibility for their short comings (Which they have many) Good Luck FSD

Wonderful customer service! A 911 call for a shower door glass replacement, was handled With a quick house call to obtain a quote. Within hours after the visit I received the quote and a scheduled date for replacement. They showed up on time, took pride in their work and left the place cleaner than when they arrived. Oh, the price quote was very fair too

5 stars for the finished look! Our wall was quite a bit out of plumb but the estimator made the necessary calculations to hide the imperfection. Can't even tell that the fixed glass is cut at an angle to the wall. Once again, finished look is perfect. Fresno Shower offers a finish to their glass called Diamon Fusion. If you look this product up, it's pretty fantastic.

I highly recommend it! Reminds me of a clear coat protectant on your vehicle where the water just beads up and runs off. You don't use a squeegee, just a microfiber cloth they provide for you. Since I hate using a squeegee, I figured I'd try this. So added it to our shower glass for an extra $90. A must have for a quick and easy way to remove the water to keep the glass clean just after your shower.

Now here lies the issue I had with this company. After the install, I was looking through the paperwork and the installers were suppose to leave me the microfiber cloth and maintenance package/instructions to care for my Diamon Fusion finish. They hadn't so I called the Fresno Shower and THEY FORGOT TO PUT THE DIAMON FUSION FINISH ON! Wow! SO they had to come back and "super clean" our shower glass that they installed a week prior and apply it then.

I understand mistakes happen but my rub with the situation. THERE WAS NOT ONE OUNCE OF AN APOLOGY for the inconvenience! NO "We're so sorry that that happened, that was totally on us, what can we do to make it better?" Horrible customer service at the end (congrats, you get a 1 star here). It was just a nonchalant response of we'll just put you back on the schedule in a week.

You seriously just can't start with "I'm sorry?" That's just bad business. I hope the business reads this and changes their approach to situations like these. It goes a lot further with people when you show that you actually care all the way through to the end. Side note.after they came out and applied the finish, I called back and asked for a refund on the $90 just for the inconvenience.

He had to discuss it with his manager and 2 days later called me back and said they would. And they did which was nice, unfortunately I had to ask for it instead of it being offered to me. All in all, I recommend this company for a beautiful install. TIP: If you do decide to go with the DIamon Fusion finish (which I highly recommend), just make sure it's on the glass before they install it.