Oregon Window

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value My sis called to have some window work done. They gladly took $175 from her. "Frank" their contractor has failed to show on numerous occasions. This has been going on for 6 weeks. He was supposed to come today at 10 am. No show. He didn't even answer his phone. Ridiculous! My sis better get a refund so that she can go somewhere else!

Critical: Professionalism, Punctuality Don't know how work get done they say the shop doesn't open until 2. You pay in advance then you have to wait too long for repairs. Second time using them why didn't I remember the service the first. Maybe just was thinking of convenient location. Will be my last time using them. Service: Window repair

Please do not listen to the reviews on here. People can be so cruel and demanding and unreasonable. This is a local company that have been around for decades. They know what they are doing and they show up on time and do the job asked of them. I had my window openers were damaged while doing renovations and I was worried they couldn't be fixed. Not only did oregon windows fix them, them made my other windows work better. The price was fair and the work was better than expected. Please do not be afraid to give them your business. You will not regret it.

Critical: Professionalism, Punctuality, Responsiveness I called them to set up appointment to fix a cracked window. They never showed up. Left 2 voicemail and they never returned my calls. Do not use this company. After reading some of these reviews I guess I am lucky they did not come out. Service: Window repair

Critical: Professionalism, Punctuality, Quality, Responsiveness DONT CALL THEM. I scheduled an appointment for a window leak, they made me pay a $75 fee in advance and never showed up. I have been calling them for days with no response. If I could do 0 starts I would.

They pushed my estimate appointment to repair a broken window back over a week, which wasn't too bad but I expressed concern that I was moving and it had to be repaired before I closed. After they came, I didn't hear anything for another week so I had to call them and the lady on the phone was super brisk. Then they just call back and leave a two second voicemail that they won't be doing to work. It was incredible unprofessional a rude.

Cannot recommend enough. Within two hours of a shattered window drop off it was ready to pick up but they held the window until the next morning for me. Not only was it a professional fix but they went above and beyond with a clean window - I had duct tape on the other side (non shattered side) and when I picked it up there was no duct tape or residue whatsoever.

I'm pretty sure that this place went out of business today. Emailed and called all week, only to get blown off. a literally walked in this afternoon and spoke to someone named Frank who told me that they recently "had to let some people go", but said he'd come by my house around d 5:00 that night. No show, no call. Obviously they shit down business, or don't need any!

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value Terrible experience - would never use this company. Requested making of new screen was not done according to specifications and they continued to ignore repeated phone calls and scheduled repair appointments. TERRIBLE experience and company. Service: Window repair

AWFUL experience. 12 months later, $600 deposit by my landlord, no work done at all. If I could give 0 stars I would. I had the same run-around that other reviews are mentioning. Multiple no-show appointments, phone calls not returned, nobody knowing who I was, what the account was, etc. The cherry on top was speaking with Albert to voice my concerns who kept cutting me off, called me "sweetheart" and "honey" instead of addressing me professionally and then patronizing me by complimenting me on my spelling abilities when he asked for my landlord's name. Still never got the call back from the manager Karen that I requested. Absolutely do not recommend.

Oregon Window always gets the job done. Needed my Storm door screen replaced. Nominal price and quick turnaround. My screen door is now replaced.

AVOID! I'm sure they will be out of business soon. Avoid Oregon Window at all costs. There are many, many reviews about this poorly managed, unprofessional, tardy, and unresponsive business. Unfortunately we didn't look them up first. Hopefully, you read this before employing them. Problems encountered: -The (1) one window we ordered was delayed 3 times. -Nobody answers the phone or returns voicemails. -Subcontractor who came to take measurements blocked traffic in front of our house while he stormed through my house with dirty shoes, no mask, and smelled of smoke and liquor. -Unwilling to refund our money after the 3rd delay of our window. -When you get through to an employee, they are annoyed you even called Ultimately, we had to make a "deal" with them so that we didn't have to deal with them anymore.

We took the window for $425 dollars on May 28th, that we paid for on March 2nd, and told them we'd hire somebody else to install it. I am a repairman and home improvement specialist and I will make sure any and all of my work contacts and clients avoid this stressful, incapable, and unprofessional company. Please look elsewhere for your window business. If they don't change EVERYTHING about how they do business, it'll be an empty store front in no time.

I wouldn't recommend anyone to use their service. Rude, unprofessional, and very unorganized. They never responded to my inquiry. Someone else got them to come out for me. My landlord who knows them. The work doesn't look great. Double pane glass replacement for $240.00. Then harassment over a payment I already made. I'm the customer, I should not have to send you proof of payment. But I did, and I was still harassed. 3 calls from 3 different people about the same payment. Don't put yourself through the headache.

Had 4 appointment times to get a storm door installed. They never came, never called. Got my deposit back. Soo disappointed. Very bad customer service.

Awful in every way. I called for an estimate on a total replacement window, they came out fast, within days, to look at the window and give me a price. $625 for one window. I gave them a $100 check as a deposit. I was told an installer would get in touch within a week to come out and do a detailed measure and they'd order the window. They cashed my check immediately. Weeks later I still hadn't gotten a call and I phoned them.

They said the installer was backed up and would maybe call me that week. When I protested and said id maybe take my business elsewhere they said I should go ahead and do that. I have them a few more weeks and still nothing. Then out of the blue the installer called and wanted to measure on Labor Day. I was home and free so he came by and then told me the manufacturer was behind and it'd be 5 weeks.

I called 5 weeks later after hearing nothing and they had no clue who I was, didn't have a record of my account, couldn't find any information and certainly didn't know if my window was ever even ordered. They said they'd call me back. Days later and no call back. I called again and went through the whole frustrating conversation again and again they said they'd look into it and "for sure" someone would call me by the end of the week. Nothing.

I called one last time, had the exact same frustrating call in which they had no clue who I was and said they'd look into it and call me back. I waited one more week and finally called my bank and requested they intervene to get me a refund on my deposit. Which they did, within 24 hours. Deadbeats. Do not use them!

We had our jalouise window broken by kids throwing rocks. A neighbor recommend Oregon Window and I am glad he did. From start to finish they were professional and responsive. The initial appointment was handled by Karen. She provided the name of the technician, Fabian, who would be handling my project. Fabian let me know he when he was on his way, did his job and I had a quote within an hour. Again, Karen set up the appointment for the next day. Fabian replaced the broken glass and I am extremely satisfied. I look forward to working with this local, family owned small business again in the near future for window replacements.

I would not recommend anyone using their services. They're rude and makes fault promises. I called them one day to asked when they're coming to replace the front window. They told me the next day at 9:00 am. The very next day no one came and no phone calls. I had to called them to asked what happened. They said they forgot, and they told me they'll come the next day at 9 am.

They next day came and still no one came. I called them once more and they said their repairman was in the hospital. So I waited for a few days and then he came. He told me the receptionist ordered the wrong window. They will waste your time and money. No organizations and trash customer services.

I bought a building with weird but cool wire mesh windows. I didn't think anyone could replace the broken ones in an historically accurate fashion but not only did they, and reasonably, they actually were able to source the antiquated locking hardware for the frames. Old school service at it's finest.

Needed to have screen slider doors replaced (a custom job because measurements were not standard). Tony came out, measured the existing doors, PLUS suggested the old rollers on another pair of screen sliders be replaced after inspection. After OG waited almost 6+ weeks for the frames to come in (that's OK, it was a custom job), they fabricated the screens and scheduled the installation. Everything went smoothly as planned; very efficient and professional. Would definitely use them again.

We had Tony here to repair three windows. He showed up on time, on the scheduled date, was pleasant and professional. The work was done satisfactory. We had some reservations after reading the reviews However, we are pleased with the repairs and will use them again when necessary. Karen in the office was very helpful as well. We had to have another window repaired. Fabian showed up as scheduled, was professional and friendly. Karen in the office is always helpful. As seniors we really appreciate the fact that they are honest and willing to do small jobs!

I was referred by my friend who is a GC. He told me to deal with the junior owner, but the senior owner took over. He was an unpleasant man. One of the female receptionists was equally unpleasant. I kept thinking they must be married. They charged me $675 for one standard sized window. The installers were nice. After they left, I discovered that the screen had a two inch gap in it, so that at the seam between the screen and the metal frame, the screen was not attached.

In other words, a bug the size of a sparrow could crawl into my house. I called three times with my complaint which they brushed off. I requested the junior owner, but the senior owner kept responding. I still have the window with the unattached screen and have abandoned hope of getting it repaired or replaced. I do not recommend this business

I don't know why this business can still survive when customer service don't care about any phone call or at least returning it, so why do you need to hire csr if you don't plan to answer our phone call? Called couple of times and left voicemails they never turned. BE AWARE and STAY AWAY from this business. Steven zheng.

Fabian was very quick and helpful to repair a busted window screen. I had talked to probably eight people who couldn't help me before I visited his shop, and he took care of it in no time.

Not happy with the service overall. Our home was broken into and our window was shattered. We called Oregon Window to come fix it. Started out as a good experience- someone came out, gave us an estimate and it turned out the glass couldn't be cut on the spot. We paid a down payment and scheduled the appointment 2 days later for the new glass to be installed.

They called the morning of the appointment and cancelled. We were annoyed but understanding. They rescheduled to come 2 days later which was frustrating being that we were living with a garbage bag over our window and I clearly expressed the stress this was causing. I called an hour before the 2nd appointment just to confirm and they tried canceling on me again and rescheduling for the next week.

Only after asking for my money back did they make sure someone came that day as planned We found it very disrespectful, they were not accommodating to our sense of urgency. Window looks good but horrible customer service.

I used to be employed by Oregon window first of all the good reviews on here were posted by there owner and his son. They have caller Id (like everyone) and if u have an emergency apt they quote u get the payment if possible by cc then when you call to check on ur order they purposely do not answer especially if there are more expensive orders they can take they will just put u on the back burner and tell u they already started working on ur order so there are no refunds.

The only person in the entire place with any real skill is Dave but he isn't the one u will even have the work done by anyway. The second u walk out of the place or hang up from them they critisize you very valgarly and very harshly no matter how polite you were. Also if you happen to tip any of the employees the owner will take it and if you protest you will get fired for ( stealing) this happened to 2 employees while I was there. (One 17 yr old kid another 33 yr old man with a small child and one on the way) there are.tons of window repair companys if u wanna be treated like crap be talked about and ripped off go to Oregon window. What I've said here is true in my opinion. I have no personal problem with them just telling it how it is.

We walked into Oregon Window Co and placed an order for a mirror. No frills, just a piece of mirror cut to a specific size. We were told it would be ready the following week. We had contractors booked soon after to install it, along with the rest of our bathroom renovation. The following week, we had yet to hear back from them about our mirror. We called and were told it would be ready "by the end of the week." This went on for a month -- calling asking if our mirror was ready, and being told "by the end of the week." We finally got a call from them 2 weeks before our contractor was booked to finish up the bathroom.

The mirror was ready! Our contractor could go pick it up when he's ready to do the installation. Low and behold, I get a call from our contractor who is standing in the shop saying they've told him they have no record of our order, let alone the mirror. They finally found the placed order, and made up a story saying the problem was that we hadn't picked out mounting hardware (this should not have effected them cutting a mirror, one would think) -- this was the first we were ever hearing about mounting hardware.

The contractor was sent home with a giant catalog for us to choose from, and we were told the mirror would be ready in a day or two. Thank god it was true this time and we didn't have to wait any longer. But needless to say, originally a week long wait turned into more than a month plus this silly diversion about the hardware, we will never order from here again. And I recommend no one else does either.

I called Oregon Ave windows around May 2014 to repair four small windows and one large window that were not shutting all the way. Initially service was solid. They came out for their scheduled appointment to repair the four smaller windows. Apparently certain internal parts only needed to be cleaned, so this was an easy fix. Unfortunately everything was downhill from here.

During their first repair trip they took parts from the large window, leaving it unusable. I was told they would be back the following Saturday to finalize the repair. They did not show up and they did not call me to cancel. I was not contacted again for 3-4 months and my calls were not returned. Finally they called me back and we scheduled an appointment for Saturday at 9:00 am. AGAIN no one showed up and no one called to cancel.

The following week we rescheduled another appointment. The final appointment ran smoothly. On a $500 total bill I asked what kind of discount I would receive for all of the service issues. They gave me 5% off. Apparently months without a functional window, months without a response from them, and two no-show appointments is valued at $25. I certainly hope the quality of the repair is better than their service. Time will tell. In the meantime I would not recommend this business to anyone.

I had an unfortunate experience on 9/11/14- someone threw a piece of cement through my window (in the wee hours of the morning. I suspect it was a drunk idiot walking home from a bar), breaking the screen and glass completely. It was an EMERGENCY repair situation. I searched yelp for "emergency window repair" and came across this listing. With the favorable reviews, I thought I'd call.

I called this establishment on 09/11/14 at around 8am. A pleasant woman named Karen returned my phone call about an hour later at approximately 9am, instructing me to obtain measurements over the phone so she could quote me a price and have someone come out. I did so, and she stated that she would send someone out. I waited, and waited, and waited.

At 2pm, I called again and there was no answer. At 3:30pm, I called again and a gruff man answered the phone. I explained that I was waiting on an emergency window repair per the conversation I had with the woman I spoke with prior. he screamed that there was only one person working in the office and that they couldn't get to it. What is the deal with these "emergency window repair" businesses? They never again followed up, and I have since repaired my window with a different company. I would not recommend this establishment to anyone.

We had a broken window from the high winds the other week. After speaking with two other glass replacement companies who weren't amenable to either a) my location or b) payment in anything other than "cash, you know, american money", I came across Oregon Window Company. It was a very pleasant experience from start to finish: Polite and efficient - The people I spoke with on the phone were polite and efficient and I was able to schedule an estimate for a day and a half later. Timely - The salesperson arrived within 10 minutes of the quoted arrival time. Quick, Good Work - He checked out the broken pane, quoted me the replacement fee, and said he could do it right now out of his van if I had about 15-20 minutes.

And sure enough, 15 minutes later, he had the pane replaced, and back up in the window. He even thoughtfully cleaned the broken glass out from the window sill. Convenient - I was able to pay by credit card over the phone. Great business. Highly recommended.