Softer Lite Window

I did not have a good experience with this company. I bought a condo in March 2020, at the beginning of the pandemic. We were discouraged from having contractors come out during the pandemic unless the issue was emergent. I found the window that Softer Lite had repaired just before I moved in to be really difficult to open/close. I have to put all my strength into it.

When I contact them in April 2021 after getting vaccinated, they said the window's one year warranty had JUST expired and they would fix the window for me for $400. Which just means I'd pay full price for the repair. They said that just after they'd done this install that they changed the materials they use for the window frame, which is upgraded. I feel like they could have considered the circumstances and the fact this window had hardly even been used and at least offered some discount to me for the service.

Professional operation through and through. Very impressed with their communication and attention to detail. Every time I reached out to them I felt the passion and care that they were putting into our project. In a world where customer service and human decency often takes a back seat to automated services and a cut throat bottom line, it was refreshing to work with a company like Softer-Lite. Very highly recommend

Softer Lite was great to work with. They were honest and upfront about the challenges of the job but ended up exceeding our expectations. I would recommend and would use again. Services: Window installation, Glass installation

Softer Lite could not have been more professional. They went out if their way to follow any and all safe environmental practices. Could not be better for the community!

This window company emits burned toxic plastic from their warehouse into the air. The whole surrounding neighborhood smells of it and it is unbearable. They have been reported to the EPA. The neighbors are moving forward with more reports to other agencies to remove this company from the residential area.

Doing business with Softer Lite Window Co was a very good experience. The company is run responsibly and the team that installed my windows were extremely professional & respectful of my home. This window purchase was a big decision, the cost and the disruption but if you need to make the same decision I reccomend this company for peace of mind. The product is fabulous and made a huge difference from the old windows.

Nice and pleasant in the phone, but internal communication seems lacking and promised call backs from "service" don't happen, appointments aren't made and we've been waiting for our job to be completed far to long with no updates.

Great location, fair prices, good food Joanne ( our server) was Amazing

Came out to give me a quote on my fire rated windows on ONE balcony door. They were the original company to install these windows. The windows became less see through due to a film on the window. I explained to them how I was trying to sell my condo and what a desperate situation I was in. They quoted us $10,000 to replace. We asked if there was anything we could do.

They said no. Well, we called another company that told us that it looked like windows were installed wrong originally. This alternate company charged $350 to repair them. It's like I have brand new windows now. I feel lied to and betrayed Softer Lite. Contact through Yelp for the other company if you find yourself in this situation.

One of the best window companies with great reputation honest employees Goran who is very friendly and reliable on time. What I like about this company they do great job repairing windows installation and repairing door screens two thumbs up

The team at Softer Lite is professional, courteous, and top-notch. From the emailed quote, to the prompt arrival of the technician, the entire experience was as smooth and easy as it could be! The Softer Lite team definitely exceeded my expectations, and were great to work with. We were referred by a neighbor in the spring to SofterLite for help with a couple of windows that would not close.

In June we scheduled them to visit our condo to do an assessment. The tech arrived when he said he would, and was courteous and efficient in assessing the problem. He explained exactly what happened, how, and what he could do to make the necessary repairs. I received a quote within a few days, and even though (due to parts needing to be ordered) we couldn't schedule the service for over a month later, they honored the original estimate. Again, when service was completed the techs arrived on time, and got to work right away on the repairs.

They were complete in no time - and the techs were both very courteous in making sure they didn't disturb anyone or anything in our home. I was asked to review the work once it was done, before they left, and of course it was perfect. I highly recommend this company to anyone needing professional service on windows!

I had a window replaced with them recently. Goran and his partner did the job in about 1 hour. They came right on time and were quick and efficient. The window hasn't fallen out, so they did good!

Great company why is great cuz it has great staff good communication skills over the phone and in person let me tell you this Goran is the man i had cracked window he replaced it it and its so good i don't hear anymore cars passing by on street like i did when window was cracked if you haven't you use this window company please try it you will be setistied i guarantee!

I contacted them for a quote on October 20, they responded to me on October 21 and asked for more details. I sent the additional information they asked for on October 21, and they never responded to me. Poor customer service.

Ok, so I have to tell you that I had to call twice to get someone into my condo to fix my windows, but glad I waited. The job was done in less than 30 minutes and now I can raise and shut my windows without them falling out. It was not crazy expensive either. The window repair guy was extremely nice and friendly. He went step by step with me on how I should properly open and close and why they got the way they did. Glad I did not have to change them.