Saugus Overhead Door

Had new garage replacement doors with all the fixings installed by Sal's Team. Great to work with before and during the sale. We had a real noisy set (screeching sounds) and made a call for them to come out. Real responsive and arrived within a week. Noise problems resolved. This is the test of a business, how they respond after you buy from them. Grade them an A for this. If you're looking for new garage doors these are the guys to work with.

Sal and his crew have always been timely, professional and most of all, on top of things. I recently had the need to have them out to the house for a repair and since they had just done a service for me recently, didn't bother to charge me for the visit. And the issues were not related so he was more than entitled to ask for payment. A first class operation and top shelf crew.

Sal's crew did a super professional job installing new motorized garage doors. They found some issues with the old system, including multiple broken springs and no safety line. 100% would recommend!

Two doors had previously installed by a friend who was an amateur. He didn't do it everyday and within 15 minutes of Sal's arrival, he diagnosed 6 problems on one of the doors. As he moved through each of the fixes to the 6 problems, the door flow got better and better. All the new door technology is great but only great when the install to an old home is done well. Since this was an emergency call, we'll certainly have SOD come back. He did a great job!

Great customer service when I called in and kept to the scheduled date which was appreciated. Upgraded to a new Smart Garage Opener and Sal was helpful on how to set that up. Second time we have used SOD since purchasing our home, will 100% use again. Thank you!

No longer being a vendor does not excuse poor service for not returning a call. Had the misfortune of Saugus Overhead Door being assigned to my home warranty claim. I have left multiple voicemails over a 2 week period and have not heard from anyone. The other reviews must be from family members. Response to owner: Please check your phone records. At no time did i receive a call from your office nor was a voicemail received.

The original installers are not known as AHS warranty was a gift from our realtor when purchasing the home. It was AHS that assigned the case to Saugus as a vendor of theirs. Please do not try to make this sound like you provided any service. No one called and in fact, even AHS has notes that they were unable to reach you.

Very responsive service and reasonable pricing. Others were trying to sell me new doors, when what I really needed were new brackets and springs. Problem solved the same day I called. Great job!

Had these guys out today to repair two garage doors with different issues. Returned my call promptly, showed up on time, and fixed both issues at a reasonable price. Going to have them replace both of my openers next. Highly recommend doing business with these guys.

I had 2 Liftmaster garage door openers installed. Sal came out within a few days and gave me an estimate on the spot. Not only was the estimate fair but Sal also made some pretty extensive adjustments that the previous garage DOOR installer did not do. He did not charge extra for this. I thought that was great and speaks to the level of professionalism.

He could have just installed the openers and be done with it but told me what should have been done when the doors were initially installed. Sal did a great job installing the openers and making the necessary adjustments. The doors sounded 100% better than before he came. I only wish i had hired Saugus Overhead Door to install the doors as well.

Got 2 great new carriage house doors from these guys at a very good price for a rental property we own. We were able to pick out the exact model we wanted on a special order. It took about 2 weeks to arrive and was installed the next day. We couldn't be happier - the doors look great and we've received many compliments from our neighbors. Highly recommend!