RFM Construction

I am very pleased with the way my patio came out and I am glad I considered their recommendations on style changes. The staff communicated and updated me at each phase of the project and were very helpful. They were also very responsive when I had a question. I will consider them for future projects.

Not a great experience with Patio Kings. Caleb with Patio Kings marked the wrong spot for the drainage. We even had him come out more than once and verify it was in the correct location before concrete pour. Then to make it worse Caleb tried to lie about it and blame other people. Patio Kings eventually fixed the problems. (See photos) However, I would not hire this company again.

The worst costumer service ever. You will never get an answer from simple yes or no questions after you sign the contract. Considering that they charge 8k for a patio cover, this is unacceptable. They will claim miscommunication, but it seems that in this company every employee is doing their own thing without considering the costumer. Expect delay beyond the expected delay.

Over the weekend my Son in Law commented that he smelled natural gas outside. We were able to determine that the source was the riser installed by RFMC. I called first thing Monday and was told I would be called no later than afternoon. Called them late afternoon and left a message. Called them again on Tuesday and was told per the owner that since the install is only warranted for one year, to call a plumber.

I explained that I believed it to be at a joint. Was told to let them know what the plumber finds. Called a plumber who diagnosed the issue in just a few minutes, took a wrench to the pipe and was told it was only hand tightened! Had RFMC came out to look at the issue, it would have saved me the frustration and costs for something they should have caught. Called RFMC and told them the findings with a promise that a contractor would call back. I'm not holding my breath.

We hired RFMC a few years ago for our patio cover, 50 Year roof, and windows for the entire 2 story house plus the sliding door. We spent over 20 thousand dollars with this company. We contacted them because we had 2 windows fail. They told us that they don't keep records after 5 years. This makes absolutely no sense since they claim the windows have a lifetime warranty.

We've also been looking closely at their workmanship and it's very poor. The screws are showing inside window frames. Then they told us that we had to contact the manufacturer and we did. They asked for the original warranty which we submitted along with all of the receipts. This has been going on for over a year. They've been giving us nothing but excuses and it's always someone else's responsibility.

It's ridiculous. The manufacturer then said that they have to wait until there's a crew working in the area. They don't know when that may be. I then suggested if they could ship the windows to RFMC so that we could pick them up and hire someone to install them. When I contacted RFMC see if this was a possibility they quickly told me that their warehouse is full and that it's also a liability. We've been given the around for more than a year and our issue still hasn't been resolved. Once they get your money, they kick you to the curb. We wish we never hired RFMC.

The Patio Kings division of RFMC installed a cover over my patio. The quality of the installation work was excellent, with the installers addressing my questions and keeping me informed throughout the process. The quality of the product itself is better than any cover I've had in prior homes. As long as the cover holds up, and any unlikely warranty issues are addressed, I give the whole experience, including my meetings with the sales rep, a perfect score.

We are happy and pleased with the service RFMC has provided us. Rick was easy to work with us and we love our newly remodeled home. They gave us the details when they would start and and when they would finish the work. They were quick to respond whenever we had questions or weren't sure what to expect. We truly do recommend RFMC to others for referrals.

They are professional and they deliver the highest quality of products. We have no regrets and are happy with our new home! We plan on calling them up for other additional work needed in the near future! Thank you Rick!

RFMC recently built our patio and did a fantastic job. We were super pleased with the customer service we received all the way to the installation of the patio. They continually kept us in the loop on where things were at with the permits, us receiving the product & installation. We would highly recommend Jessica, Alex and their whole team at RFMC / Patio Kings.

Working with RFMC Construction was great. We hired them for an entire kitchen remodel also as a couple of other smaller things. Everything was taken care of properly -- a true full-service experience. The designer did an incredible job translating our ideas into a well-designed project and therefore the carpenters executed the plan well. Throughout the project, they were proactive in trying to find ways to form the result better or the method easier for us, instead of expecting us to ask. Highly recommend.

I'm glad Rick decided to reply to my comment. He put his arrogance on full display. I'm now relieved I didn't go with this company and will make sure to mention Rick's arrogance and lack of consideration when I share my experience with fellow neighbors, coworkers, family and friends. I guess Rick thinks people who call for quotes, are ready to hand over a $15000 payment on the spot.

A smart consumer is going to compare quotes, talk it over with their wife/husband and then go from there. However, based on Rich's reply, he was expecting me to hand over a $15000 check on the spot, without first talking it over with my wife. Now he's just being silly or he's really out of touch. I was also never told that my quote had an expiration date.

I want to thank Rich for exposing another area that lacked communication from within his company. This guy claims I waited a month because he is the best. No Rick, your arrogance is preventing you from understanding a $15000 decision isn't made overnight. Especially during these "crazy times" you speak of. This guy never took into consideration that I had to take a day off of work for my appointment only to be told prices went up 10% while his employee is standing on my doorstep.

This is inexcusable. A simple call giving me a heads up on the price increase would have saved everyone time. But you're the victim here, right Rich? I wasn't notified prior to my appt on purpose. I gave this guy an opportunity to do the right thing and unfortunately he didn't care enough to call me back and have an adult conversation.

I was willing to meet in the middle but this guy isn't about doing the right thing. He's about money. Everything stated in my reviews is factual and this guy knows it. My review could have been positive but the unprofessional actions by Rick has turned this into a negative experience. It's important for a potential customer to see this guy deflect blame and refuse to accept accountability. So ladies and gentlemen, read my reviews and read Rick's response. It speaks for itself.

Pros: They were quick with the project and finished within the estimated time. Workers and staff were good about following up with questions and concerns during construction. Cons: I thought there would be more of an opportunity to customize the bathroom - e.g. bathroom doors, shower head and handle. After construction started we were told that the items already came standard which wasn't the impression we were given by our sales rep in the beginning. Also, when our shower walls came in, they were slightly different in design and shade from what we were shown by the sales rep. Finally, the line work and caulking looked rushed at the end which I believe would have made a huge difference in giving the bathroom a clean finish.

The other frustration is that we were never given a breakdown of costs even after a couple of requests. Overall, I like my bathroom but its not great, especially for the price I paid.

My family has used RFMC construction for several projects at our property. Each time I have had a great experience. Work is completed on time and on budget! I have requested minor changes during the process and each change was documented in a change order and the cost was accurate and changes done correctly. The company employees were always friendly and professional. We will be working with this company for future home improvements and I would recommend them to family and friends.

I used the Patio Kings for my patio cover. The final product completely exceeded all me expectations and is a beautiful addition to my backyard. The pot lights with dimmers and fans allows for all year around use. The installers were very pleasant to work with and left my backyard clean when completed. They were very professional and hard working. My entire experience with the Patio Kings was a smooth experience. I will definitely continue to use them for all projects in the future.

Edited/updated review. Thank you to Rick at RFM and Lynea for your calls and offer to help correct our project situation. Thank you to VAR for the information regarding our water heater product. We're "on the mend".

Perfect patio; This is what I hope for. More than expected. I appreciated the over all organization of the job. The crew respected me and my property. Listen to my concerns and politely made adjustments. My thanks and appreciation Ken Richert

Jessica and Richard, Thank you for such a great experience with my Patio, I am very pleased with the results, my patio looks great and brings the desired look I was hoping for. Everyone at Patio Kings was great to work with, everyone was knowledgeable, professional, and kind. I will most definitely recommend Patio Kings for any projects anyone is looking to do.

And for myself in the future. Richard, it was such a pleasure to work with you, thank you for educating me in the process and allowing me to make a good decision, I had no pressure only options. Although, the completed project did take a few months from start of paperwork to completed job, which Richard, you very clearly of, it was well worth the wait. Jessica, thank you for the emails that kept me in the loop in the process.

I really appreciated this, it allowed me to plan my schedule accordingly. And the install team Christian and Saul, these two gentlemen were outstanding, they both were very respectful, professional, and knowledgeable and more importantly worked safely. As the job was going on Christian was letting me know what he and Saul were doing and what was happening next, any questions I had they answered them clearly and made me feel very comfortable about what I was getting.

These two gentleman were a pleasure to have work on my home. They left my patio looking great, provided me with the needed paperwork, and left the work site very clean. Once again thank you for providing me with a great experience from start to finish.

They put in a new patio for us, Did a good job. Would use again. Service: Fan installation

RFMC installed a new patio cover. Christian & John did a fantastic job! They were very professional & explained things as the job progressed. They are very conscientious & thorough! If I use this company again I will ask for them. I highly recommend Patio Kings/RFMC! Service: Remodelling

If you want quality materials and a product that will withstand go with someone else. The patio was very expensive and I paid cash. The patio is rusting, falling apart and RGMC could care less. A rep reached out to us and promised to look into the several issues we experienced its been about 3 months still no callback. The company will not stand by their work and the material/finished product will not last! I wish I had the option to select no stars.

Richard Neumann came out to provide an estimate which he did a very thorough job of explaining the product and process of installing our pergola. These folks were really busy and it took a few months to get it scheduled. I had issues getting other contractors for concrete and mason work. Richard happily provided references in which these trades were stellar.

I couldn't get a single contractor to install my gas line. RFMC was able to add this to their work. They did a fantastic job and am happy with the results. The only drawback was communication. Workers would be pulled to other jobs. Ultimately they got it done and would recommend them to others.

We went through RFMC Construction for our bath remodels, and we were very happy with the process and the end results. We ended up moving soon after, and feel that the reason our house sold in less than 24 hours was in large part due to the enhanced value of the completely remodeled bathrooms.

The whole process from the initial planning meeting to the last day of the build went really smooth. Josh and Reggie did a great job with our patio covering. The company is local and their product comes with a great warranty that they will honor themselves. We are super happy with our new patio.

I met with a tech the last week in May to get a bid. It has been almost 2 months now and I still don't have the bid. I have called a few times and I was told they are waiting for the manufacturer. Then I called about a week ago and was told the bid would be emailed to me, but it never came. When I first met with the tech he told me they are super busy right now because people are home due to covid and are working on their home projects. I guess they are too busy for me.

Caleb came out and gave us an estimate for a patio cover that included a contoured edge. He said he would take care of getting the approval from our HOA. After we had not heard from Patio Kings for 3 weeks, we called them. They said they had been unable to contact the HOA. We were able to make contact with the HOA with 1 phone call. All this took place before COVID-19, so everyone was working then.

We were not home when they installed the patio cover and returned home as they were cleaning up. We were surprised to see a straight edge instead of a contour, and mentioned it to the installers. We spoke to the lady in the office to find out the price difference between a straight edge and contoured edge. She was defensive and rude and said it wasn't in the contract.

I sent her a copy of the paper that Caleb gave us for the price of a patio cover that included a contoured edge. They finally took off $200. We were told originally that we would be able to pay by credit card. When we called today to put it on the card, they said it would cost us 4% more to use a card. We believe the quality of the cover is good, it was just not what we wanted.

Absolutely I'd recommend RFMC, Inc. They were kind professionals in many ways, cleaned the area as they continued the work, they listened to what it was we wanted, they were very helpful in designing features. Our finished patio became an extension of our home as a outside room with Fans & Can lighting. Thank you RFM

Ok in response to RFMC remarks about the job they did on my patio. The owner of the company said I wanted him to work on an adjacent patio that was not in our contract. YES I DID. they cut it back way too far, they were not suppose to even touch it. He gave me two credits before they even poured concrete. One for leaving nail embedded debris all over my yard.

The second one was for a tile medallion that was set in concrete in the center of my old patio that was to be kept and set into the new patio concrete. The demo crew wasn't told anything about saving it so it was ruined. From what one of RFMC guys told me three guys were fired during my project. I have a two foot gap between my new cover and my old redwood 2x2 cover that they cut the fascia off that held up the ends.

They ruined it, it was not in the contract, if they wanted their money they should of fixed what they cut off, and replaced the fascia. As with other clients they've had that had issues with them, I do not recommend them and agree with them in that there is a large gap in communication within the company. Rick made a comment about being in business for 34 years. well I'm surprised.

Loved the work they did, the job was done in an expeditious fashion. Price was fair and the patio came out exactly how I wanted. The sales rep, caleb, was able to answer all of my questions and get everything set up with no hassle. Definitely using these guys for future projects.

Awesome product and great job putting up an insulated patio cover, our second done by RFMC

This was our second project by RFMC/Patio Kings. Caleb came out on time and did the initial visit and took our deposit. The materials were delivered on time. On the day of installation, the installers were several hours late - with no communication. I finally got a hold of the office and explained to them that I had to take extra time off because of this; they gave me a measly Restaurant.com gift card.

The patio cover itself turned out great, however, almost every single area of the new concrete their contractor (FAJ Construction) poured had cracks within a week of installation. He said he would come out and patch the concrete and never did. I'm waiting to hear back from the company but it seems like they care more about getting their money than retaining their customers. I don't plan to move again, but if I do, I will likely think twice about using them a third time.

From start to finish, our experience with RFMC Inc dba Patio Kings was amazing. Caleb came to our home, gave us he estimate and walked us through the entire process. Everything went as planned and our 40ft Insulated Patio Cover with 3 ceiling fans was installed. We LOVE our new cover and will recommend Patio Kings to all our friends

We are so happy with our patio enclosure. We signed on not even knowing what it would look like when done. They did not let me down. So, there are 3 sides, 6 large windows (2 on each wall) that slide open on both sides w/screens. The door to the outside is more glass than wood. Much light comes in, making it what we wanted, outside brought in, but comfortable. So, I think we should have had it with HVAC hooked up, this 'winter' so far has been too tame & the room heater I purchased is not needed, but I know the summer is going to be horrid.

This I would suggest to potential customers. The company was inundated with customers, so there was a few months delay. I was called each week letting me know situations and status. The biggest thing for me, everyone was very professional. I gave 4 stars because of the length of wait, and some paperwork had not been submitted in a timely manner. I wholly give this company two thumbs up, and my recommendation.

They began our work in Oct 2016 they finally finished our patio cover completely in Jan. 2017 Caleb sounded all good during the sales pitch but customer service sucked after that 100%. Our cover kept leaking really bad and it took 4 different visits for them to fix the problem. Had to actually redo the whole thing because of poor work. They have a really bad window time to be out also. 4 hours to be exact.

No one has time to be waiting around all day for someone to show up. The communication they had amongst themselves to sucked. There are problems in that office & very unproffessional that's for sure. Sad that my review isn't better but they predict their own outcome not me. I wouldn't recommend this place. Not respectful of ones time and service sucked. Family business but they definitely don't treat their customers like it. What a shame. Anyhoo go elsewhere.

First I must say I have been a long-time customer and used them for several projects over the past 20 years and was always more than satisfied. This time not so much. I hired them for a pergola. Caleb showed up and helped with the design we wanted. He had to be convinced that we did not like his ideas; that we had our own idea. He measured and made a drawing that looked good.

But when the project was finished, it looked nothing like what we wanted. Indeed, it did not even look like Caleb's drawing. To add insult to injury, they broke the low-voltage sprinkler wire even after being warned as to its location. When I confronted Caleb with the problems he insisted it was my fault. I contacted Rick who was gracious and agreed it did not turn out right.

A crew was scheduled to make adjustments (which included, among other things, moving two cemented posts) and I took the day off work. The crew did not show up. An hour after the scheduled time I called the office only to be told they were running late because they had been a day behind all week. It would have been nice to have been advised of that the previous day--missing work costs me money.

They finally arrived 5 hours after the scheduled time. They had the wrong address! They "fixed" the broken sprinkler wire but not well enough for the sprinklers to actually work. They did not finish as promised. They did not have the proper parts (touch-up paint) and left a huge mess. There were sheet metal screws in my driveway and piles of cement dust all over my patio and driveway along with bits of trash.

Several of the build crew (initial crew and the recent crew) observed that the design was idiotic. To get the look we wanted the rafters should have been running the other direction. It would have been easier to get the look we wanted and it would have saved them many hours of labor -- not to mention having to redo the job which, as I write, is still unfinished. This long-time customer will not be returning.

RFMC did an outstanding job on tearing down our old patio and installing the new one. They even assembled and installed the fans at no extra charge. The 2 man crew worked hard and were very courteous. Initially, they told us it would take a couple of days to install but were able to finish in one day. We highly recommend them!~ :