Glass Etc

Lucio scheduled a visit to scope out the work in our Encino Condo and he was thorough. We got an Estimate from Michelle and work was scheduled. Albert and his partner came ON TIME. finished the job efficiently and very clean. They were very courteous and friendly and did a great job. Highly recommend!

Everyone at Glass Etc. California was great to work with including Michelle their very friendly and helpful receptionist. Lucio came out right after my initial phone call and and within a few days I had my china hutch mirrors replaced. The guys were all very neat and clean with their work. Great price customer service.

Such beautiful, high quality work. The new glass shower enclosure transformed my master bathroom! I'm in the process of updating my hall bath, and I'm definitely having them make that shower enclosure as well. I can't wait!

These people are incompetent. They send an email confirming an appointment that I never scheduled. Then, they just show up, whenever, and leave their business card stuck in the door. Do they think I don't work? Do they think I just sit at home every single day for weeks (nay, MONTHS!), waiting for them to show up when they happen to be in the area, or they finished their other jobs for the day early? I requested service back in May. Nearly five months later, they still haven't fulfilled my service request.

The seals on our very heavy glass shower door wore out(after 5 years & heavy house shaking construction next to our house) and the door fell out. The guys came in, replaced the seals and all was good! They were fast and didn't waste any time getting things done. Thank you guys!

Anytime I need a specific style of glass & mirrors, they always make them custom to my order. Perfect service.

These guys gave me totally different amount when initially I placed the order, but they lied me. It came out that I had to pay much more than was said. I just canceled the order and found other great company. If you want to order something from this store, make sure that they give you the right price. Doublecheck the price and let them know that additional cost will not be paid.

Michele and her team at Glass etc. are awesome. They were very punctual with appointments, phone calls and installation. The installation crew was friendly, very neat and very prompt. The door makes the bathroom renovation perfect. I will certainly use them for my next bathroom renovation.

This company installed my shower doors and the mirrors over my vanities only because my general contractor hired them. I would have never hired this company with a 3.8 rating. They were very nice when we were talking business but the minute I had an issue their attitude completely changed and their customer service was horrendous. It took them five times and I'm not exaggerating, five times to get the measurements for a mirror correct so that they could install a square mirror above my vanity.

They came out five times tried to install five times and on the fifth try although the measurements may be correct none of the framing meets up at the corners so now I've got brushed nickel frame edges sticking out on all the corners. they charged my credit card without contacting me first. Sent me a little email letting me know that my balance was paid in full even though a couple of days prior to that I had called and complained about how much I was dissatisfied with their service and how much I cannot stand the shower doors and how cheap the shower doors are that they installed in my hall bath.

Those shower doors get wiped down after every single shower and I still cannot get the water marks off of the glass. They must have used the cheapest glass they could find, while charging me for the better glass. The worst customer service I have ever encountered. I finally got a brand new remodel in my bathroom and every day when I go in that bathroom I literally well up with tears because I am so dissatisfied with these horrific shower doors.

I have never in my life left a review for anything and I am so over the top upset about the shower doors and the amount of times they had to come out to simply put a mirror up above my vanity and the glue that they tracked throughout my house when they tried to install the wrong mirror and had to take it back down. The list just goes on. I'm just seething!

This store was great. We needed a piece of glass and a mirror. Vicky, Jr. & Albert were so helpful and knowledgeable. They got our project done quickly and very pleased. They are very personable and I will be back.

I am thrilled with my shower enclosures! Glass Etc. gave me some great options to fit my budget. Once I made a decision, the glass was ready in about a week. The workers were very careful in my home and did a beautiful job installing my new glass. I really appreciate the professionalism of this company! Thanks Josefina and Glass Etc!

I have worked with many glass companies over the years. I had a particularly tough job that no other company wanted to take. This company stepped up. Not only did they take the job, but their prices were incredibly reasonable, and their work was completed without incident. They are my go-to company from here on out. Highly recommended!

Do not use Glass ETC look what happened to my shower door, there was no one at home the shower door just shattered, I talk to Lucio and Josefina who are the owners, they were rude and did not offer to replace, I have paid them $3000 for both restroom shower doors but Lucio sent me very inexperience installer who was having hard time installing my shower doors, I have showed this picture to another installer he said that this door was not installed properly that's why it gave up. Do no use this company they are fraud and scammers.

WASTE OF TIME. SCAM. AVOID AT ALL COST. These people will give you a price on the phone then they'll come out and measure - and then give you a price that is HIGHER than what they told you originally EVEN THOUGH you've provided clear measurements of what the job is. It's a SCAM and here's why I say this: 1. The price I was given on the phone was $1,200 all in for a Framless Shower Dooer 58 by 75 with Brush Nicle as the finish.

I reconfirmed before hanging up that this was all in including taxes and labor. He said YES. 2. And yet, when the Invoice came in - the Glass Window itself is at $1,127.85 So logically speaking, how can you say on the phone that it's $1,200 all in including taxes and labor if you knew very well based on measurements provided and type of glass door requested that the material alone is already at $1,127.85? 3.

If you also knew that you charge labor of $300 - why would you say it's $1,200 to begin with? Such a waste of time. They're going to argue with you that your "walls" are not perfectly straight in the bathroom. Even though it's a brand new construction - why they knew - these guys are doing it on purpose to get you to commit to them coming and wasting your time. PIECE OF ADVICE TO THE OWNER: STOP SAYING YES to every call you get. Instead, be honest, sincere, with your estimate so you don't waste peoples time.

Don't go here they tried to RIP me off!.I came in and want a thick piece of glass for my shower and was shown what I was getting and charged and got have the thickness. The people working in office remember and says I am right but the lady who runs and sold it to me says I am wrong. She says she is the owner and she is not.a complete scam do not come here. Go to easy glass and mirror on reseda Blvd in Northridge better price and service

They were very professional and when I called they helped me, called me back when they said they would and sent people to measure same day And even installed on same day for our new Razor Palace Barber shop I needed a pice of Mirror for I would use them again for sure Thank you for your help Today

Bait and switch rip off don't go there. I picked out a thick glass and paid for it and was told that's what I was getting. I was delivered a thin piece off glass. Bad business

Very unprofessional! I ordered 2 mirrors which they had to send out to another shop because they didn't qualify to take care of themselves. When the mirrors arrived, they looked dirty and hand them to me like that, but i had the idea to clean them up just to find out that they had multiple scratches and they had to reorder them, just to find out when they arrived that they were not cut with thhe right sizes. Do yourself an enormous favor and stay away from this place!

The company responded quickly to a request we put in. When Ernesto arrived, he was friendly, helpful and able to fix our sliding glass door in a timely manner! I would recommend this company to others.

THEIVES & LIARS. Beware, do not do business with these people. Bait and switch experts. Also uninterested in resolving problems or customer service. Can do better. STAY AWAY.

Great service and great prices. To get a mirror for bathrooms cheaper than Home Depot and better looking go to their store they are fast and reliable.

All people there are nice. Glass Etc the best option on everything you need Glass replace.

Called to get a estimate lady was friendly and sounds like she knows what she is doing