Value Blind & Heirloom Draperies

If there is a minus 10 I would have gave it as a rating. So not professional 3 months to give an estimate wasting my time and I am stuck with them because I already did one of the bedrooms with them. And on top of that they took the money and after 1 month apparently they did not place the order. How ridiculous is that! So disappointed DON'T BOTHER DOING BUSINESS WITH THEM.

I recently consulted with Paula Ann and a value blind and hair loom draperies. She was professional, personable and had a great knack for design!

I have asked Value Blinds, Ashburn to design and install different window requirements in my foyer, sewing room, master bedroom and garage. From design consult with Paula to install with Jeff, a positive experience and outcome. Highly recommend this company!

The absolute worst customer service I have ever received. I wish I could give a good review of this company, but unfortunately our experience has been far less than stellar. We ordered five blinds- 4 dark gray and 1 white. Probably the easiest order they've ever had. Couldn't possibly be difficult! Right? WRONG. To start off with, we visited the store in Ashburn and were greeted by a super sweet woman who told us she had zero knowledge of the product.

We found it odd, but we knew what we wanted anyway, so it wasn't a big deal. We gave the company the benefit of the doubt. Maybe she was filling in, maybe they were short staffed, surely the salesperson would be better. WRONG AGAIN! Ray our sales woman seemed to be either inexperienced or just completely lacking in good customer service skills. She texted me while in our home for the consultation, yet told me later on that she did not have my phone number.

I'll go back to her later. Surely the installation process would be better. WRONG AGAIN! Jeff the installer comes to install our blinds with the order form in hand. I sent him upstairs to install the blinds and stayed downstairs to finish up some work and get ready to go visit my husband in the ER who I just found out would be admitted to the hospital.

He finishes and I go upstairs to see the blinds. They are not what we ordered. They are white, we ordered dark gray. I tell Jeff and he consults with someone in the office. He then looks at the order form- wouldn't he have done this BEFORE installing?! He gives me two options. I could either pay the balance in full and keep the wrong blinds up under the condition that the correct blinds would be installed at a later date, or he could take the blinds down and I wouldn't have to pay the balance until the correct blinds were installed.

I felt very uneasy about it, but chose the first option since I didn't have time to wait for him to take them down. I then go upstairs into the master bath where the 5th set of blinds was installed and realize that our old blinds are gone. I text Jeff to ask where they are and he says he took them because he assumed they were trash. Why? Why would he take our trash? Was he going to use them?

Sell them? I found this to be very odd, especially since he didn't ask me if they were trash. Even though he took something that he wrongly assumed was trash, he left the blinds tags that WERE clearly trash on our table. He texted me that he brought them back and left them by the front door, which meant I now had to turn around on my way the hospital to fetch them before it rained. Needless to say, none of this seemed very professional to me.

Back to the wonderful Ray- I emailed her about this, expecting a reply, but as I should have expected, I never received anything from her. I forwarded her the email a week later, still nothing. I texted her TWO WEEKS after the first email to which she responded, "I passed it on, they should be contacting you shortly." Wow! Really? So when exactly did you pass it on, Ray?

And it took me contacting you three times to get this? Definitely not what I would expect for "customer service." Tanikah, the office manager, who at first appeared to be overly helpful and really the only one even remotely tuned in to appropriate customer service, ended up being the worst of all. I repeatedly asked her to have the owner of the company reach out to us. Excuse after excuse was given and ultimately she just stopped replying. Needless to say, we never heard from him.

We even contacted the BBB who reached out to him requesting he contact us, but because the company is not part of the BBB (shocker), we never heard from him. I am just astonished by this whole experience, and would encourage you to give your business to a company who actually shows some respect for their customers.

I have an older home in Reston Virginia. I am in the middle of renovating the kitchen and living area. I had Paula Ann with Value Blinds and Heirloom Draperies come out for a consult. She went through the various window treatment options with an eye for design and a knowledge that was impressive. The entire experience was thorough and awesome. 5 stars!

I have just completed the window treatments for my new home with Value Blind and could not be happier. This is the third home in which I have purchased window treatments from Value Blind. I bought my first home in Ashburn in 2001 as I took a job transfer from out of state and knew nothing of the area or of its businesses. I was referred to Value Blind by a co-worker and ordered mostly Hunter Douglas wood blinds.

When I sold that home a few years later I needed some small repairs done before putting my home on the market and Value Blind was very helpful and quick in getting those repairs done and at no charge! I purchased my next home in Fairfax in 2006 and used them again and purchased a combination of wood blinds, honeycomb shades and Silhouettes. The products performed and looked great and I had zero problems all the while and I truly believe they enhanced the beauty of my home and aided in the selling of it!

Now moving back to Ashburn and completing my third home with them I am completely amazed. We purchased mostly Silhouettes, Pirouettes and plantation shutters. We also motorized the Silhouettes and Pirouettes which kept my husband happy. These can be fairly expensive products and so I compared prices with two other blind companies and not only was Value Blind better in price but they also chose paint colors for my entire home and did drapery in the living room and dining room and even two custom rugs!

My home looks like a model home, the whole look is amazing, the shades and motorization work fantastic ( my husband even hooked them up to Google for voice command) and I saved money and know that if I ever need help or service they will be there. They are a serious company with professional results.

Frank and the team were amazing. They are trustworthy, honest, and truly care about their customers. Before we became a client, Frank meet with us in the store, fielded phone calls throughout our construction, advised on pre-wiring locations, and even came out to our home to evaluate the lighting, views, and planned home decor to find the best solution for us. We love the results. I'd recommend this company to anyone and everyone.

Excellent all around! Frank came to my home and helped me pick the right window treatments for my rooms; I received follow up calls and emails with status on delivery and then the very skilled installer came exactly when scheduled and he did a great job with the installation in each room and explained how to use the window treatments and remotes. Everyone was very professional and friendly. Highly recommend and will use again. Thanks Value Blinds!

We had Hunter Douglas luminette vertical blinds installed in our living room and they are gorgeous. Frank was extremely conversant and more than helpful in his suggestions and we are more than pleased with the results. We also had 3 1/2 inch plantation shutters installed in our two bedrooms. The finished look far exceeded our expectations. They add so much style to the rooms. Additionally, Jason, our installer was professional, polite and efficient. He knows the products inside and out and exceptionally knowledgeable. We highly recommend Value Blinds for any and all window needs.

Customer service here is A+. Frank and his team go above and beyond to ensure that you are happy with your selection and finished product. If you want high quality blinds and superior customer service, you can't go wrong with Value Blind & Heirloom Draperies. I can't recommend them enough!