Discount Windows & Doors

Chose this company primarily based on estimated time of delivery which ended up being 6 months later than quoted. 4 windows arrived broken. 5 windows have still not arrived. We have waited over 9 months and have no idea when the rest of our windows will arrive. They seem to have little concern on our situation. I have reached out multiple times in recent days and have received no response or any gesture on their behalf to make up for this debacle!

Critical: Quality, Value Don't use this company! I did and I regret it. It has been almost a year since I started the process of getting new/replacement windows and it is still not done yet. I'm not going to get into all the terrible details about this company but there are a lot! Do your research, ask a lot of questions and go with another company! Services: Custom windows, Vinyl window installation & replacement

Great communicators and outstanding customer service. Emily, Eric and the warehouse team are phenomenal people that make the experience worth every second. They truly know what they are doing, please keep up the great work. I will be recommending their service to all my friends and family. Mahalo for everything you do. IMUA!

We bought glass sliding doors, but their service was not great. well there was no service. They never told us that there's a huge delay. no follow up unless we keep calling them. They told us different things every time we inquired. Onece they received money, they don't care. That's what I felt. I wouldn't write this review if the quality of the doors was good. Sadly very sadly our screen doors are already falling apart. There are gaps between the door frames and the screen in less than a year. Poor quality.

No stars from me and only posted 1 star otherwise it would not post! Got a quotation around the month of April for 2 vinyl windows, a 72 in. X 48 in. with a picture window in the middle and 2 sliders on both ends and a 96 in. X 48 in. with the same specs for a price of over $20,000.00, extremely ridicules even if it included installation and shipping to Hilo.

Will not order from this company nor do I recommend any family or friends, this place is a ripoff, and they call themselves DISCOUNT WINDOWS & DOORS! Price sure isn't a discount to me! Thanks to Lowes Kona for ordering my double paned vinyl windows for a discount total of $725.00 who appreciates customers more than your company!

I have been referred to discount Windows and doors but was unfortunately able to be helped. I am looking for a simple interior wood door to my bathroom to be replaced. I was advised that this is not what kind of door work they did. I appreciate their honesty and I did ask for a referral to someone who could help me but wasn't able to get one. I wish them the very best they're probably an amazing company just did not fit my need.

I hardly ever leave reviews, but this was such a horrible experience and I would NEVER recommend. The sales team was super slick promising superior service and instead what I got was overpriced windows and installation so shoddy I cringe when I look at my windows. One screen was installed with a hole that they promised to fix and never came. They messed up the order with my sliding glass door and at first tried to charge me $550 to fix, and when they realized it was their mistake they had to install the glass sliding door upside down, leaving me with makeshift door track and a screen door I can barely open.

They left 6 super sharp dangerous screws sticking out of my window frame that I can do nothing about. DO NOT RECOMMEND, HORRIBLE EXPERIENCE. (See photos below. I have 6 of these super sharp screws sticking out my window frame )

My husband and I bought our first house last year in Honolulu. First thing we did was replace our windows. He went into the showroom and purchased 8 windows. 3 months later. yes I said 3 months later they sent 2 young men to install the windows. Since I was not in the show room I asked the installers why was we owed another almost $4000 more money when we already paid $4000 plus to discount windows, Especially since they installed the windows in only 3 hours.

He gave me all these reasons like Discount windows is NOT a licensed contractor so they have to use outside contractors. But my husband said he was never told this or given a choice who would do the installation. This starting making me upset and felt like we are a young couple being screwed. I told him they were way over charging us. I read many other reviews and see I am not the only customer feeling this way. Charging thousands of dollars for just a few hours worth of work just for labor.

Then he went on to explain how he has to pay the owner of discount windows 1/3 of the labor on all his jobs. He said this is how they make money off the installation since they are not a licensed contractor. My husband has contacted the state of Hawaii about unfair practices and explained the entire situation. They actually did a decent job installing the windows.

Also the windows seem to be good quality but The clean up after was not good at all. I'm not telling anyone not to use this company or not. Make your own choice. I will not use any names because I'm not that type of person. But have all the facts before signing any contracts.

I got quotes from a number of companies for a large 12' double sliding door. It was more expensive than I had expected, but quotes were fairly similar across companies, and DWD was almost $1000 better than the next best company for the same product. I waited a bit to write a review to see how the workmanship has held up. It does take some time to order and install something like this, but all went very smoothly and efficiently and the installers did a nice job. DWD was always very responsive when I wrote with questions.

The new sliding door is great and I have zero complaints. I still need to paint the new trim piece on top (inside is fine, so I keep forgetting about it), and the window is now in need of cleaning. This new door is much nicer and blocks a lot more heat that the old tinted door (50+ years old and in need of replacing). A clean install and nice door. We are pleased. Pictures show after from outside and mid-install from inside (between removal of old and install of new).

We replaced 20 windows in our house including 3 sets of sliding glass doors. Discount windows provided exceptional service. Tony was excellent in sales, following up and providing timely estimates. Product delivery was on time with no issues. Anthony and his team did a great job with the installation - professional, on time, and conducted a thorough walk through during job completion.

We are so happy with Discount Windows that we are also purchasing siding product and services. Edit on August 3, 2018 - this review is only for our first experience with windows. Our siding experience was not successful.