Screens & Things

Screens and Things is a Hawaiian owned business that has stood the test of time. They have the best quality and craftsmanship on the island. The owners have lots of integrity, generous, and extremely knowledgeable. The installers are second to none and will make sure the job is done right. Highly recommend.

Not a huge long review but I've used them twice now and they were great. Incredibly fast. Quality work. Special parts. Great service and a good price. Would definitely use them again

Screens and Things has done an outstanding job for me on a couple projects over the last 10 years or so. Today, very friendly Wayne came from S&Th to take measurements for a sliding screen door, to go with a glass sliding door already in place. I live in Waimanalo, about 2 blocks from the ocean, and boy do I have salty air! The Alii screen is the company's top-quality screen door, and this will be the 3rd one I've ordered from the company. Alii screens are not cheap, but they last longer than any other screen door I've ever had. I've had to replace cheaper screens so often, over the years, that I've come to realize I save money in the long run choosing to buy the more expensive Alii screens from Screen and Things. Great company, great product.and friendly workers!

Went in for a screen door repair and within 20 minutes, I was on my way to reinstall clients door. JD was super awesome and very personable. 5 stars!

Excellent service and professional. Awesome job. Installation was on point. Recommend using this company for any screening. Windows, doors, .

Nice guys who treat clients with respect. They sell a little bit of everything to fix your existing windows & screens or replace with new ones. Great prices on tradewind jalousies with the newer wider blades.

I'm updating my review for the second time. The first was a single star, then I gave them three for finally responding. Now I have increased to 4 stars because the General Manager was assigned to my "case" and my order has been filled thanks to a deal he made with a larger customer. Frank went out of his way to get my issues resolved and my order in hand. It took a terrible review to get a response, but once my concerns were in front of them, they worked to resolve them.

Wesley was a true help. I was looking for a specific type of glass, and he went above and beyond to try to locate it. I would highly recommend working with their team, as they go out of their way to follow up and help with any project. Unfortunately, I didn't end up following through with my project and working with them, but the support with my estimate was amazing!

I had a appointment scheduled for August 5th 2021 Thursday and spoke to a gentleman and told him about my condominium requirements for a aluminum window frame with sliding windows which I wished to replace my old jalousies window, he seems nice, Later on about 2 days later on Friday July 30th Friday I get a call about and earlier appointment due to someone canceling their time so I was told that they would come the next day Saturday the 31st at 9:15 am to 10:30 am and I told that person they must come before 12:15 as I have to go to work so I waited and waited, I get no phone call or text that they would be late so by 12: 20 I had to leave and while l am leaving out the door this guy shows up, such rude people, I will not do business with them No apology or anything, What kind of business does that. Eric

Everyone I interacted with here was friendly, efficient, and professional. It was the one bright spot in the otherwise frustrating and miserable experience of replacing the window screens on my unit.

The team did a good job. The workmanship is to a high standard and it's a quality product. They got the first round of measurements incorrect, but they made sure they came back to get it right and we're very happy with the product.

This company is the best! I needed two sliding screen doors replaced. I called for an estimate and after describing what I wanted, I decided the price was a little high. So, I called around, did some research, and finally did choose Screens & Things because of the high ratings on Yelp and people's recommendations. Good communication is very important to me and the company was very good at returning calls and sending emails.

They kept me updated on their arrivals and would give me the information I needed and answered whatever questions I had. Firstly, they sent an agent out to do the measuring and he was very nice, professional, and fast. Then only about one or two weeks later, my screens were ready and were installed. The agents who installed them were so friendly, efficient, accurate, and professional.

They were also very mindful of my time and convenience. The work was done quickly and the installation was spot on. They also guaranteed their product and said to call them if anything went wrong. So, now I have two beautiful new sliding screen doors that operate smoothly and efficiently. Thank you, Screens & Things! You guys are the BEST!

Terrible customer service. waited a month for quote response then was not able to do the complete work order and provided a quote that was outrageous. I do repair work and would not recommend this company at this time.

Ordered three safety screens, three all weather louvre & two safety screen doors. Cost 8,000 took over four months from order to finish, for the money the safety screen looks great but only one weak looking lock that came with it nothing safety about it.cost 2,000 each. Windows I'm happy with it. As far as customer service poor ratings never let's you know how my orders coming along & when scheduling work order makes me wait half a day waiting for workers to start sad. Suggestion up grade your locking mechanism from one deadbolt to two.lots of room for burglar to pry open kawili door.

I recently decided to have the screens in my condo replaced and called screens and things to see if they would be able to to this for me. The person that took my call was very pleasant and told me to just bring my frames in. When I took the frames in, I was very impressed with the service, price and, turnaround time. I got my screens back in less than a week at a great price with very good work. Thank you Screens & Things!

I live in a Waikiki condo building and have done without a screen door for four years, since I bought the place. I have seen moths, flies, roaches, and termites fly in at night. I Never understood why they don't build buildings with screens. Anyway, after getting two estimates, I decided to go with screens and things. Everyone was helpful. From the estimators, to Jayde in the office, to the installers. Wayne & Brian did a great job installing my door. Highly recommend Screens & Things! I will use them again when I remove my bedroom jalousies.

A few months ago we had a beautiful custom screen made for our place. It fit exactly and was made heavy duty. We have since moved and bought the unit next-door and the screen is shot! We decided to give them a try again and we were very disappointed. All of the sudden it's going to be much more expensive to have this one measured, made, and delivered.

We asked if they could just use the same measurements as before since the condos are all pretty much the same and they wanted us to sign a waiver basically saying they aren't responsible if it doesn't fit. This makes sense but honestly they had a problem for every solution during the conversation and made it much more difficult than it needed to be.

It really seemed like they just didn't want our business and they kept finding ways to discourage us from using their service. Too bad, we really liked our last screen and it was almost 500 bucks, you would think they would need that money during all the economic problems going on.

If you need anything for sliding windows, shower/bath doors or screens this is the place. There is sufficient parking, a very helpful staff, plenty of parts on site to fabricate or repair whatever you may have, and prices are reasonable. I needed to have the latch replaced on a screen door, arriving unannounced. They had a new latch installed within 20 minutes and the price was within reason.

This rating is just based on Randy coming out for an estimate! What a nice guy! I hope he comes out for the install! Please stay tuned for an updated review based on the installation. [UPDATE] The install is complete and we absolutely love the work Randy and his teammate did. Very clean craftsmanship and the Malama Door is absolutely beautiful. I will definitely recommend this company to everyone! Thank you again! We love the door!

Customer service was friendly and accommodating. Expect to wait at least 8 weeks for install. My Ikaika door lets the breezes in, but keeps the bugs out. Didn't have to open the door to shoo away solicitors, too.

Very professional, take pride in their work.if there is a problem they step right up and fix it.this is how you want to do business. great job!

Currently getting my mirror on my closet door repaired by them. Two times, today being the second time, I was supposed to have it delivered and both times they brought my closet door with cracks in the mirror. All they had on the closet door were cardboard covering the corners. NOTHING was covering the mirror itself to protect it during transportation. You'd think because it's a mirror they would cover it up with a bunch of padding, so it arrives in good condition, but I guess not.

Not to mention, I live in an apartment on the 40th floor and they will not deliver it upstairs to my place. My closet door is definitely not small or light to carry. I would not recommend this company, especially if you're dealing with mirrors.

Wayne and Jeremiah came to my place within the stated time and simply popped the screens right in. Even showed me how to do it. The screens are excellent quality. My windows suck, but the screens are custom made and fitted. Fitted well. You know, I know Screens and Things has all the supplies you need to make your own screens, but sometimes when you don't have the means to do it and you want it done right the first time, the price is worth it.

And they came to me. Everybody from my first visit, estimate(I'm sorry forgot your name), second visit (nice friendly female, (kind of tomboyish, excellent customer service and knew her stuff and could answer all my questions), Christopher, as well as Wayne and Jeremiah were professional, personable (Aloha), efficient. Excellent employees make the experience a little easier for first timers like me.

And for regulars! And, maybe it's a great company to work for. I didn't have to come in, but sometimes face to face interaction is better than all electronic and over the phone. After all my heartache and fuss over the past couple months, when I got to work I told my coworkers that my screens were the best $350 dollars I've spent since the year began. What a way to start the day! Thank you Screens and Things! Oh and of course they not only do screens. They do other things like sliding closet doors, shower doors, etc.

I had a great customer service experience at Screens and Things. I was trying to find a repair or replacement for old hardware, and Tanya went above and beyond by actually borrowing the part so she could research options and finding me a solution that worked and was cost effective! Thank you! I'm very appreciative.

We had an issue with our screen door components. The company is making good on their product.

Mahalo to Mike Lum and everyone at Screens and Things for making our entry way look so beautiful! From the initial estimate to the follow up call when the job was done.customer service was top notch! Will definitely be a return customer when I change out or picture windows!

Mike & Anne are # 1 needed customized screens made for my rental unit sent specs and pictures & they were ready in 3 days. Talk about EXCELLENT Service and the sweetest people Ever! It's refreshing today to see companies that truly care! I do my best to shop Locally & buy Hawaii first. Thank you Mike & Anne You got a customer for life. my review You Got To try this company for any thing from replacing a screen to remodeling your house you will never go anywhere else! Stacy Kanetake's

The phone and counter courtesy and expertise was a great experience after lot of frustration in locating replacement parts at big box stores which did not have items. Before I went there with my contractor, they volunteered to search for parts by asking their suppliers should they not locate what I was looking for. Tsilva and Kukuna Nakanishi were fantastic to work with as we were approaching the closing hour. They had wide product knowledge as if they were also repair techs and explained the return policies thoroughly.

Despite a couple hickups, Screens & Things fabricated and replaced most of our window screens as well as replace a couple of jalousie operators. They are pricey but worth it. There were a few mistakes made which caused them to come out more than twice. Nonetheless, the issues were fixed at no additional cost. Thanks to Chris, Romie, and Kukuna through this project.

So frustrated that the door-handle on my super-pricey double security screen doors rated to over 300# is broken AGAIN! It has broken at least 5 times since it was installed. Both the actual handle (cheap metal which cracked and fell off) as well as the mechanism break easily with normal usage. They installed a non-standard size door handle made in Japan so nothing manufactured or sold in the US will fit.

I have to go to their store and order and pay well over $100 each time for it to break again. The person at the counter was so rude to me last time. She said they only order it as a "courtesy" for their customers. Why would they put such a cheap easily broken lock and handle on security doors I ask you? I can't wait to have this removed from my home forever!

Purchased a heavy duty sliding screen door 4 months ago. Had to have it redone from get go as there were couple of flaws in the screen. Today, handle snapped off. really cheap plastic for a handle. helllooooo!

Worst service ever. I had my glass window inspected and the inspector notated that my house was on the market to sale. To note the urgency. Received a call saying I would have a quote after the new year holiday. I waited and had no response. I had to call multiple times and was told someone would call me back. The sad thing is a supervisor even failed to contact me when had my quote in hand.

After waiting so long the repair cost more than a new window itself. ($800.00 more) Now my house is in escrow and I am behind a week because of their lack in Customer Service. I would not recommend them. If it was possible I would give them no STARS

Mistakes happen. It's important to note that Screens and Things addressed all of my issues and I now have a well-built sliding screen that exceeded my expectations. They stood behind their product and I'm very happy with the results. In hindsight, there are a couple of issues that prevented me giving a 5 star. It took several calls just to get a quote for my screen and I did not initially get the product I ordered. I hope this was an isolated case and I appreciated Mr. Alexich's comments and action. Yes, I would recommend this company.

I've been going to Screens and Things for years now. Really suprised me to find out they do showers, glass, and mirrors in addition to screens, doors, and windows. Great customer service, orders are in usually before my estimated lead time, and products are always top quality.