Mesa Garage Doors

I used mesa before (about 20 yrs ago) and figure I would use them again but very disappointed. The sales guy came and talked a big game (saying how great their service was and how big they are). He told me that I could use my current opener/ motor and gave me a lower price. When they went to install it, the installer couldn't install the motor because my trolley was bad.

Instead of calling me to see if I want to replace it, he just left. So now I have to install it myself. They also charged me (3%) for using my credit card, which He didn't disclose. At the end, I have a new garage door that isn't connected and had to pay more because of hidden fees.

Guess I should have read the reviews before entrusting this company with my installation. All these reviews are very accurate. They are great when you Initially make contact. Responsive and Informative. However as soon as they have your money it's all down hill from there. I have had issues from the moment I got an install date. They ordered the wrong door and never cared for one second that they are delaying my entire project.

I was delayed by three months to get my certificate of occupancy. After the door was installed it never worked properly. Not even from day one. They have been out pursuant to their so-called warranty at least 15 times. I finally was able to get to a manager named Marcus who assured me that they are going to order the parts and get me a working garage. That was a month ago. But I'm not letting them get away with this. I've hired an attorney and I plan on getting my money back.

Mesa has extremely poor customer service. I called to get a range of prices-a ballpark price bottom to high-end range before making an appointment for an estimate. We thought of doing this because there are a lot of garage door rip off companies out there. I spoke with Samantha. She was the rudest, nastiest and poorly trained receptionist anyone should ever have to encounter as a first time customer! Clearly, whoever hired her has poor judgment. Mesa doesn't care about the first time customer experience or it would not have Samantha answering its phone. She's not a trained customer facing professional.

Our call was unwelcomed by her. We were treated horribly by a poorly trained receptionist. She gave us nasty tone in her voice. No one needs this kind of nasty when trying to do new business. Mesa has inexcusably bad customer service. Don't bother doing business with Mesa Garage Door, clearly the company's first impression to first time customers is using a rude and nasty child receptionist to take its calls. Hiring Samantha to answer Mesa's calls is a big mistake!

This company has the worst customer service. I have been trying to talk to someone in management for a week now. I have called over 15 times with no call back on the poor job they did. Worse company ever.

I can not believe this company is still in business, Their sales rep Ken, simply stopped answering any of my voicemail and text messages. We gave them a go ahead to start on the install of a new garage door, but like all the reviews below, they never showed up and simply stopped answering my calls and messages. I wish I had read the reviews before hand, Absolutely the worst treatment that i have ever got from anybody.

I hope they keep on spending their money on TV ads so that they themselves drive themselves out of business. (Feel sorry for the frustration they will cause on any new callers) Beware, Beware, Beware and keep away from them. Sometimes, someone picks up the phone and then they simply transfers you to a voice message that asks you to leave a message.

Nobody ever returned my detailed messages. One more time, absolutely my worst experience with any company. Some of the other people here, have described their frustration, better than I have. I wish I had an option of giving them a "MINUS 5 STARS" review!

I must begin this review by saying that getting an estimate, purchasing my garage door, and installation went smoothly and I was very impressed with the service and professionalism. However, things took a drastic turn when, six months after my garage door was installed, it would not close. I have made no fewer than six phone calls to this company, never being able to reach someone in the warranty department or repair department, but having to leave messages.

I have never received a phone call back. The customer service representative said that they were shortstaffed and that I should expect a call back within 2 to 3 business days. It has been going on for about three weeks. If I weren't under warranty, I would definitely find another company to fix my garage door. Beyond disappointing.

Do not do business with them. They took my deposit and apparently the guy who came out to take my order didn't order what we discussed. When they came to install it was not the correct door so I told them to remove door and refund me my money which they said they would do. It took 8 weeks to get the door and would take another 8 weeks to order correct one.

That I understand as delays and shortages right now can't be avoided. They said they would give me 10% credit if I kept the wrong door which I refused. Now a month later they say they will only refund me 40% of my deposit and the rest isn't refundable. I have the pictures and text for what the door was supposed to be from the sales rep who came out. So now I have to go to court. You have been warned.

Victor was amazing! He sold me the garage doors. He was extremely helpful & customer service oriented. Marvin & Eddie were my installers. Amazing work on their part as well. They did great work & cleaned up after installation. I highly recommend Mesa. I was happy with all 3 guys who I encountered. All equally kind, professional & helpful.

The garage door works well for me. However, my tenant broke a portion of the bottom door seal or gasket. The replacement gasket is selling for $10 at home depot. However, it is more rigid or heavy duty and it is impossible to force it in. Unfortunately, MESA doesn't sell replacement parts and the technician gave me an estimate of $250. My temporary fix is to slice the gasket into half. Originally, the gasket is a dual T-channel and I am using a single T-Channel now to keep animals or bugs from the garage.

My next option is replace the bottom bracket of the garage door which comes with a standard gasket. Does anyone know where can I get the softer gasket for the MESA garage door bottom seal?

I bought a garage door from Mesa 3 years ago. Yesterday one of the hinges broke, the hinges are made of plastic, per industry standards the hinges should be made of metal. I called Mesa for the repair and I was charged $250. $200 for a visit and $50 for the part (The part at Home Depot is $6). The part broke because it is made of plastic!. Mesa uses inferior products with the hope that they will break down after the one-year warranty, and you will have to call them for expensive repairs. I will never call them again for any service

Appointment staff was very informative and helpful. However, when the technician arrived (an hour and a half before the appointment window) to complete the repairs on my garage door, he was arrogant and rude. I was not content with the price he quoted me for the repair since he was not replacing any parts so I told him I would call the office and speak to someone while he completed the job ( I had the same service completed a few years ago for 1/5 of the cost from the same company).

In the meantime, the technician packed up his belongings and left saying he had other jobs to do and left my home without fixing anything. I spoke to a supervisor who was not able to get a different technician out to me within the next 4 days. He was also not able to offer any other solutions, a price break, or an apology for the lack of professionalism his employee showed. I WILL NEVER USE THIS COMPANY AGAIN!

I have been waiting 7 months for my garage doors. Still not here yet. I can't get our sales guy to get back to me. Every date they told me they were coming they missed. When you call customer service it's rare you can get someone on the phone. My sales guy told me that the yelp reviews were not accurate. They seem to be 100% accurate. I would not recommend doing business with these guys. Pay a little more and go with a smaller business you can trust.

Marvin and Erik were fantastic installers for my new garage. I'm so happy with how this whole process has gone. Victor sold me my door and was very kind and respectful during the entire process. I would highly recommend Mesa based on my experience working with them!

Terrible experience. Kind of bait-and-switchy. The salesman made a huge deal about how they make their own doors so they weren't having the same delays as other vendors, that they'd be putting in my door 2 1/2 weeks from the day he came out to give an estimate. Well, a week later (after the cancellation period for the downpayment had expired) they sent out some other guy to re-measure all the same stuff - they never said anything about that happening.

This guy said he wasn't sure if they were going to hit that original estimate, but he'd get back to me in a day. A week goes by, my messages ignored, and I get an email from the Mesa office telling me my installation won't happen for another 3 months! The email told me to take it up with the sales guy if I had any concerns. He, of course, acted so surprised and promised to get back to me right away once he sorted it out.

That was the last I heard from him, of course. Now I'm faced with waiting all Summer or losing a couple hundred bucks of my deposit. Maybe they make great doors and install them well, but there have to be better options that spending a lot of money for the privilege of chasing down people and the stress of being lied to.

They did a great job. Ran into an issue after installation. Top panels not as we ordered it but Mesa took care of the problem and re-ordered replacements. Doors look great! Very pleased.

First appointment they were on time and quickly did their measurements and photo taking. Right away gave me their best deal they were advertising. For the installation appointment they were also on time and got the job done very quickly. Got rid of the old and put in the new. He explained to us how to use the new door. Also on using the app. This is the second time using them for complete new install and have had 0 issues. I would definitely recommend them.

BEWARE! This company is BEYOND TERRIBLE. Please read not only my review but many many other who are ALL having the same experience! The doors were installed worked about 3 months then both failed! Upon further inspection they were both installed incorrectly! It took 4 DAYS to get a hold of anyone from the company after repeated phone calls and messages. Made an appointment and surprise surprise NO SHOW! Zero accountability zero response! TOTAL SCAM! COMPLETE RIP OFF!

Here I go again, I have been trying to get a warranty repair appointment. I have Called several times with no luck. I tried different phone numbers, but the associate that answers they put me on hold with the same stupid recording. One time I left my number for a callback at their convenience and I am still waiting This company has got to be the worst, I am going to have to do my own adjustments.

Horrible company. I had two garage doors put in - one large two-car garage door and a small single-car door. The smaller door was installed crooked. When I called them back to fix it, they said it couldn't be changed. When two of the panels on that same door were dented, they came out to estimate the repair. They said they don't replace panels, I'd have to buy a entirely new door. for $2,000 dollars!

For one, the cost for both the large and small doors, the tracks, and installation costs $2,600. And they're telling me the small door alone will const $2,000 by itself. Secondly, the door doesn't need to be replaced, just the two panels. The door opens and closes fine. These are professional crooks.

Went online to setup an appointment on Friday afternoon to come out Monday morning at 10am. It was easy and got an email Sunday confirmation the appt. Technician came at about 10:30 was very nice, saw that the spring was broke that's why the door didn't work. The price quoted seemed high for only replacing the springs and putting new rollers on the door but didn't have time to shop around plus I needed the door fixed. Overall very happy with the service. We used them before to install the garage doors. Next time will get quotes from other companies.

The service man came out on time and called prior to arriving. He fix the problem on my door quickly and efficiently. I am very happy with Mesa garage door. I regret the problems That's so many people had with Mesa, but for me I am very happy with them. They originally installed my garage door and did a great job and came out several times over the years to fix minor problems with no problem. Thank you Mesa.

Update: waited over a month for refund. Was on the phone 6x in one day and finally got to a Manager named Marcus who said he was the only one to help and he's never heard of me. Then calls me back to say the person who can help is not in the office and has not released my refund Avoid this place! We went to Caliber garage doors and it was cheaper and had zero hassle!

Door was finally installed after 6+ months of waiting. Weather stripping incorrect color and now Marcus does not return my calls after giving me his direct line for issue with my order. Door looks good installers did a good job but contacting MESA is like pulling teeth. Not sure when my correct weather stripping will be installed if at all. Figured the manager would be more responsive than my sales guy Paul (that's another issue) I would not recommend MESA the customer service is HORRIBLE. NEVER AGAIN

Do not buy a door from this company they tell a good story but their warranty after sales service is a terrible. We had a double and single three cat garage installed and the double stops after a third way travel. The tech. came out and said its not his responsibility as its a new door! Unbelievable! Since then its been two weeks and still no service and the garage has been open to the street for that time. They are not interested in customers after sale support BE AWARE!

Do not use Mesa, they have the absolute worst service ever. They don't show up to appointments, don't answer phone calls and don't return phone calls. We have been waiting a month for an install and it was supposed to happen today. No one showed up and no one called. Absolutely garbage company. The fact that they don't respond to bad reviews shows they have no desire to improve their customer service. Good companies that may have a 1 off respond and apologize for errors, they just don't care.

Very expensive to have springs installed. The labor cost, for just 30 minutes, 3 to 4 times the spring. The technician was professional, but the company is getting too expensive to continue using.

Crappy unreliable company, was promised a quote from 11am-1pm and was told I would get a 30 min call before they showed up, nobody came so I called them at 1pm only to find out the salesman is still at a different site and was told it'll be another hour. They totally live up to the bad reputation they have online, don't waste your time like I did; go with a small company that actually cares about your time.

This has to be the worst customer service ever. Scheduled appointments with Mesa Garage got rescheduled and no shows 1.10-6-21 rescheduled by technician 2. 10-9-21 technician no show 3. 10-14-21 rescheduled by technician 4.10-19-21 technician no show Their slogan is that We work around the customers busy schedule.