Overhead Door Company Of Dallas-Residential

Just had my door serviced by Christian he was very kind and had superior customer service. Knew exactly what needed to be done in my situation and was in and out in 15 min. From the initial phone call to the end, it was a great experience. Highly recommend them for garage door repair and services!

Brian installed my new garage doors a week or so ago. i wanted to let you know he did an outstanding job! he is obviously highly skilled at his work. i so appreciate that he was not rushed and took the time to do it right. He also addressed an air gap issue i was concerned about since i have a mini-split in the garage. i was so impressed with how airtight he got those doors! couldn't be happier with the doors and install. anyhow, i just wanted to tell you because good business is hard to come by these days and having skilled trades such as Brian is even more rare. thank you! erika sprabary

These folks are life savers! We bought a new home from a builder in 2020 and this week a spring broke in the builder-grade garage door that came with the house. We couldn't even get it open manually, meaning our car was trapped inside and we were desperate for help. Overhead Door saved the day! The technician was so friendly, knowledgeable and helpful.

He explained that these builder-installed door springs tend to break starting at around the 2 year mark and he converted our spring to and Overhead Door model, which gives us a three year warranty. We feel much better about having a quality product and a local company we can trust to make repairs when required. Thanks so much for fixing our door and giving us peace of mind.

I had a great experience with overhead door. The spring broke in my garage and I saw this company had great reviews on google. Not so much on Yelp though ouch! I contacted them via email for a quote they responded quickly with a quote and I was able to have a tech come out the next day. The tech came out in the timeframe they said they would and he confirmed the price that was given to me in the email.

He replaced the spring took him about 20 minutes and he was out just like that. My garage actually closes a bit quieter than it did before. I had a great experience with Overhead.

After one of our garage doors failed to open, Overhead Door sent Gary to inspect and he found one of the 26 year old springs had broken. He has been with the company for 24 years and certainly knows what he is doing - very friendly and professional. They did not have the necessary size of spring in stock because of the current supply chain problems and it took 3 weeks to find them. "Sunshine" in the front office became my best friend after her many attempts to find some springs and actually called my wife or me almost daily to keep us posted. The springs came in last Friday morning and were installed that afternoon. Great company and even better employees - very dedicated to their work!

Unprofessional. They wanted twice the money that I was quoted after they came out because they did not test the motor before replacing the springs. Another company told me the motor was fine. When I called to talk to the service manager he was rude. After $436, my garage door still doesn't work.

Excellent experience. Called for service on a Friday, our tech (initials CB) was at our home as requested (and on time) the following Monday. CB did an excellent job servicing both garage doors and providing us with the new remotes we requested. He's also a great guy, a true asset to the Overhead Door company. Highly recommended.

Very efficient service. Gary was on time, and he diagnosed my problem and repaired it quickly. We were in a tight, because the car was trapped in the garage, and we could not get the garage door open due to a broken spring. Gary is honest and very skilled. He represents your company well and I will recommend Overhead Door Company!

Three days ago one of my garage doors got off track and would not close. I was very concerned that this left me vulnerable to an intruder in the night. I called Overhead Door (which installed my doors 5 years ago) twice. No answer. I left voicemail messages on both occasions. No call back. I went to a competitor and got almost immediate service. Totally dissatisfied with Overhead Door's lack of responsiveness and will never use them again.

I called to get a garage door fob replaced. Joe Allen was out on site a few hours later and was wonderful about the whole interaction! I was off site so he facetimed to show me something he fixed while there as well.

Highly recommend. One of our springs broke on a Monday afternoon. They were able to come out first thing on Wednesday morning. Very professional, efficient and gave great advice. Were very clear about their warranty.

Was in a bind and needed new 8'x9' doors fast! Boy were these these guys were able to deliver! Called on Friday evening and had the new doors installed by Tuesday. Prompt and professional! I would definitely refer these guys to my friends! Will post more doors when the construction is complete.

After explanation of problem with gate repair needed. CAN you REPAIR. YES we can repair. sent someone out for $150 to tell me they can not repair and recommended circuit board replacement. which MAY not fix. I should also replace the actuator arm for a complete installation $5,000 + They generously OFFERED a refund of the service call fee. OFFERED. not refunded. been about 5 months. contacted always an oversite. and will be forthcoming. DON'T expect any REPAIRS. just new installation. at best. If anyone as had a successful REPAIR of existing equipment please post.

Brand new home, in for a week, and have had nothing but trouble with my main 2-door garage door's ability to open, it looks like it's trying to twist itself off. The builder called them, and then they called me to make an appointment, made it for a Monday, which they canceled a few days later on late Friday afternoon since nobody would be in the area.

So I called a repair place to look at it on Saturday, and like another reviewer indicated, most materials were good but it was a bad install, biggest factor being they only used a.5 HP motor on a really heavy door which likely caused the rail's belt to slip, added to that was their missing or only partially hitting a stud which was causing the rail to twist, didn't use lock washers where needed, misaligned the bar that goes from door to the rail, and the perimeter seal wasn't flush with opening, so the railings are as far back as they can go but the door still hits up against them too tight.

My other one-car garage door was done correctly, wish that person had installed both. The repair guy fixed what he could, putting a steel backing where the rail meets the wall seems to have helped a lot, it's not twisting anymore, now left hoping this company or my builder/warranty makes the other things right. So much time wasted due to a bad install and trying to get away with using an underpowered motor.

I have been in my newly built HH for about 25-26 months and we have had not one, but TWO springs break on us within the past two years (single garage doors). I understand the warranty side of things with our builder, so this isn't on HH, but y'all, there's no realistic reason as to how springs could break. We were asked if we had pool supplies in our garage, but we definitely don't. Overhead Door Company failed to admit this was a fault on their part.

We had 3 different garage companies come out to tell us that it's nearly impossible for a spring to break because they're supposed to last up to 10 years! I hope you have a better experience with these guys.

Door quality was good. The installation was poor. Originally required a follow up due to sloppy installation. One year later the main bracket is hanging off because it was screwed into drywall only. Dangerous and hanging over my cars. Who would do that? They had to know when they screwed those into the wall there was nothing but drywall. Tried to call but couldn't get through. Fixed it myself and right this time!

Hard to believe. Updated on 9/24 - I have yet to receive a call back from Overhead Door despite leaving multiple messages. I spent over $2k on this door. Look at the quality of work their installers do. I would not have slammed them if they at least made an attempt to correct. But they elected to ignore their customer. Update: The owner did follow up with me and sent someone out to check my repairs and tighten things etc.

Installed an underpowered garage door motor in my home and were perfectly fine with it. Buyer beware: Rather than going with these guys, choose a company who cares and knows their product.

Tech showed up maskless, and unfortunately didn't address needs. Wifi went out on unit and tried to upsell me in a new motor and tune up for $916. Entire unit and door is 1.5 yrs new purchased from them. Was told door installed incorrectly and they did the installation. Would not recommend. Tech was nice but didn't get feeling he was empowered to make decisions.

This was probably one of the most unprofessional companies I've ever had contact with. I have a new construction home, and the garage door consistently has problems going down. My first call to them, I was belittled and told that my problem was "normal." Then, they made an appointment with me for a technician to come out--they never showed. The last straw was today when I spoke with them about the door again not going down.

He once again belittled me and told me that I "should read the owners manual." Upon transfer to a supervisor, I aired my grievances, only to be told that "the feeling is mutual." Meanwhile, I still have a brand new home with a crappy garage door. These guys were some of the biggest jerks I've ever dealt with. Steer clear.

I was told a certain price on the first visit. when they returned with the part they added an additional $600 for additional parts and services that they happened to not catch the first time! Be careful dealing with this companies.

In desperate need of a new garage door, I price several companies but prices were more than I could afford and had to be ordered. I could not expect an installation for up to 4 weeks. I called Overhead Doors of Dallas - Residential and was given a price. I asked where they were located so I could see the door in advance and was given the address. My wife and I went and were quoted the same price.

The door was exactly what I was looking for. Furthermore, they could install within a week. We bought the door and two days later Santiago, the serviceman came and installed the door. He was efficient and fast. The door was everything I wanted and needed and then some.

Quality of the product is amazing. We have one of their doors over my kitchen sink which opens up to a patio/bar area on our porch, its beautiful. I cannot speak for all sales representatives at Overhead Door Company but when we called to get a quote we spoke with Charles Ford (in February). He was pretty decent to begin with, other than not wanting to come out to confirm the necessary dimentions, but after we paid the 50% down he was VERY difficult to get a hold of.

The door was supposed to take 3-4 weeks to arrive, the original arrival date was pushed back a week and I understand things happen but that caused us to have to reschedule a few other contractors which ultimately delayed our closing. The door finally arrived in April (2 months after the originally quoted ETA). We had a specific request to pick up the track and hardware prior to the door being delivered to have it powdercoated by a family friend (it was $850 if we let OHD Co. do it).

We told Charles we were coming to pick up the items the next morning, we drive an HOUR and A HALF to get to Ft. Worth to find a sign on the door that says no pick ups on that date. I had to argue with the 'receptionist' that I was told we could get this picked up today. Finally, she gets Charles to come out and he tells me that he noticed this morning that he messed up on the order and the hardware and track were powdercoated by OHD. HOW INCONSIDERATE THAT HE WOULD NOT CALL TO SAVE 3 HOURS OF MY DAY.

It was VERY obvious that he was annoyed that HE ordered it incorrectly and made it clear that he would have to be paying for it (and for that I am grateful but it's very frustrating that my husband and I took off work for this when he knew THAT MORNING that there was no need for me to come pick this up). Fast forward to the delivery guys cancelling on us not once but TWICE.

My husband finally had enough and called OHD, spoke with a manager (I wish I could remember his name because he deserves so much praise - (Robert - maybe?)) who scheduled for the delivery guys to come out on a Saturday. They arrived on time but were initially slightly aggrevated because once again they found an issue with the way the door was ordered. Thankfully, 5 hours later the experienced installers were able to cut and fab the door to fit just perfectly (we were informed they would accept no liability if they proceeded with the altered install and fabrication but we really felt like we had no choice due to the alternate option of going back thru Charles and waiting 2 months hoping its ordered properly this time around).

We are happy with the product and the highly skilled installers however OHD Co should really monitor the lack of communication between the sales representatives and their customers. We originally got a quote that was a bit higher an alternate company who even sent someone out to measure the opening but ultimately we chose OHD to save $200.00. Looking back, that $200.00 would have been well worth the headache and surely more deserved by that alternate company.

Carter came out and made a valiant effort to salvage my ancient opener (for which you cannot get parts!) but I ended up with a new one, installed for a very reasonable price. Very courteous and professional, the model for what a service tech and service company should be.

I am in real estate property management and I use contractors for services all the time. I sometimes have to use Home Warranty service contractors and sometimes the results of the visit are not what you expect. This was not the case with OH Door of FW. Carter Pledger the service tech came out to service and make adjustments to an older garage door opener and door for a home I manage.

He spent well over an hour making adjustments, tweaking, lubricating and sweating to make sure the unit worked. I was there helping and watching him. Just as he cleaned up and finished paperwork we went back and he wanted to test the door again.the garage door opener failed. He then proceeded to contact the home warranty company to see what coverage my owner had.after several minutes on the phone it was approved to install a new garage door opener and Carter carefully and expediently installed the new unit.

A huge shout out to Carter as he was definitely the kind of employee and service tech that help make this company look good to everyone! I would definitely use this company again!