Royal Aluminum

No la Recomiendo. The company doesn't care if your dissatisfied, they asume things and then don't take responsibility for there actions, they just excused themselves, i order some windows at one measurement and they just asume that was the opening size, and took more than an inch of the window on every window, when they never told me either by writing of verbally that they did that, then they tell you that you're not professional for not assuming they did that, not taking responsibility for there bad communication, they don't care about you being a first costumer, they took over 8 weeks to finish the windows, when you call for information about your order they answer like their annoyed of people calling, very bad costumer service.

I had windows installed in December and the seal is already broken and Greg from Royal Aluminum co inc wanted me to pay to have someone come out to fix the window that came with a defect from the factory. This is the worst window company ever with the worst customer service. I recommend everyone to spend the extra money for Pella or Anderson windows.

I BOUGHT 12 WINDOW HERE. IT WAS INSTALLED IN THE SUMMER 2021. WINDOWS STARTED TO CRACK IN THE WINTER, TWO OF THEM.I PERSONALLY TOOK THEM OUT CARRIED IT BOTH FOR REPAIRS.WHEN I CAME BACK TO COLLECT ONE WAS MISSING FRENCH STRIPS.I BOUGHT IT TO THE ATTENTION OF THE TWO WOMEN IN FRONT DESK., THEY BOTH BECAME VERY AGITATED.I AM DISGUSTED WITH THEIR SERVICE IT WAS VERY UNPROFESSIONAL AND THEIR ATTITUDE STINKS.I WILL NOT RECOMMEND ANYONE PURCHASING WINDOWS HERE BECAUSE OF THESE TWO. AND I WILL NOT BE EITHER

These windows are so flimsy and cheap. The company is difficult to contact. They don't care if you are dissatisfied. I could give them no stars I would. Awful. One year later two more windows need repair for the condensation. 9 windows and three had to be repaired at my expense. This is the place builders go to buy the cheapest junk windows.

Ive used them years ago and about to use them again because they did evreything i wanted in aluminum and vinyl. Im a contractor and when i had a problem they fixed it in an acceptable time and its good today many years later and i have never seen a air leak in any window ive gotten from them also if your nice to them they will be nice to you sometimes a little patients goes a long way

They have a huge selection and custom-made orders. My windows had to be special made due to an odd size and their price was a third from all the other places I went to. Not to mention the outstanding quality.

Not a good company. Windows are cheap. The person who come to install window was rude and don't listen to you. Also window net has no lock. Anybody can open from outside. Poor windows and also service. I would not recommend to anybody.

The original experience was very good. The price, installation and quality of work was very good. Unfortunately, the follow-on support is absolutely terrible. My front picture window and one casement window have developed fogging and I have been trying to get Greg Nigro to return my call and come out to my house to replace the defective windows for over 2 years. I am totally disappointed with the lack of customer service from Royal Windows. They do not stand behind their products.

3 things that I did not pay attention: * energy performance rating sticker and warranty is just a set up. First of all windows are air leaking and whole winter nobody showed up my house to fix those warranty windows. * I did not get a proper contract, therefore they can show up to your house when they are available or when they want to. * they know that hiring lawyer will cost more than window(s). So, calling them constantly will take you nowhere. I would not recommend them to anyone, don't waste your precious time.

Their windows are poor quality. I received defective windows and I was told by the rep & distributor they would make new sashes for me. That was 10 months ago and at least 6 inquiries. Absolutely the worst window company I've dealt with in over 30 yrs. Obviously, we switched to a much better window company but the outstanding issue still remains.