Decore-Ative Specialties

My contractor used Decor-ative Specialties for my kitchen refurbishment. I am very happy with these. First, one of the things that you can see in the May 2022 attached photos is the material is beautiful. One of the things that is really good about these is that in 9 years, the appearance has remained in its original beautiful state. No fading, no cracks etc.

The material is resistant to stains, sunlight damage and water damage. The contractor also built a custom inset entertainment center and other cabinets. These are still pristine.

I've had an account at decorative specialties for over 15 years. I'm a high-end custom contractor and I've ordered doors and cabinets from them consecutively every year. I went on to purchase an order of 40+ doors and 10+ cabinets and was told that I needed to reapply for my account. Only to find out that my account was denied because I don't order enough.

Super disappointed very disrespectful for a company to sell products and then all of a sudden tell you you can't buy from them anymore. I went through the whole order dimensions and everything styles doors trims the entire order online and then I was unable to purchase the order only to find out that I can't order. Super disappointed. That should never be done to anyone. Waste of my time and money will make sure I tell all contractors not to purchase from them.

I am not a contractor but trusted my contractor when he chose Decore for the kitchen cabinets. After our kitchen was finished our contractor even stated that he would be reconsidering his relationship with this company. They are of poor quality and their customer service is poor. We had to reorder one upper cabinet and when it came the doors were the wrong color and did not match the box.

It has taken a LONG time to resolve this issue and it is still not resolved. Beside the lack of customer service, the quality of the cabinets themselves is low. There are numerous inconsistencies throughout the whole kitchen. Save yourself the hassle and go with another cabinet maker. I wish I had looked up reviews of this company beforehand. Good luck.

I've had an account there over 30 years ago I went through cancer reopened account and now I don't know what and who this company is they basically lie to you they tell you one thing and it's not the truth they tell you they're going to call you back you never hear back from them I have spent almost 40 hours just trying to get one job completed and I've lost two jobs in the process prior to that these people should not be in business go somewhere else I have connections and people you can go to get in touch with me the reason I wasn't doing work was because I had cancer and I came back to try to make a living these people screwed me contact me at free of cancer at gmail.com again contact me at free of cancer at gmail.com

I am I custom Cabinet Shop owner I have been ordering doors from decorative for the last 15 years. It is sad to say I will not be ordering doors from decorative anymore due to the fact that the quality has gone way down hill. To charge $125 delivery charge is absolutely ridiculous to charge me to phone in a door order is absolutely ridiculous. I'm not sure if the company is Under New Management or what but they have definitely lost my business. I will be going elsewhere for my doors.

I'm a finished carpenter and own my cabinet shop. I have been ordering doors from them for over 30 years. I have had countless other door company's coming by my shop for my business, always turned them down because I have been using Decorative for a long time and I was loyal. And they made a decent door. Now I find they are charging $75 for a phone in order, $35 for a faxed in order, and have quadrupled the trip charge to $125.

All this with them constantly having price increases for their products. I understand being a business owner you have to make a profit but, This is well beyond making a profit. Not to mention all the fees they charge. Well no more. I will be taking my business elsewhere. I'll use a company that knows how to treat its loyal customers.

We were very excited to finally renovate our kitchen and decided to use Decore-ative Specialties at the recommendation of our contractor. From day one, we had issues with a warped cabinet door and worked through our contractor to have it replaced multiple times. The same issue continues. Then, a couple months post installation, the Thermofoil cabinets above our stove began to peel.

Now the peeling is happening on both sides of our stove top. Keep in mind, counter top to bottom of cabinets is a standard 18. We have friends that have had a similar product from a different company for over 18 years and they have never experienced something like this. To top it off, the lack of customer service and communication is baffling. I have reached out to the company multiple times only the receive one condescending email back where they said they have never experienced something like this before.

Well now they have and I'd like to know what they plan to do about it. I'd expect a great company to stand by their product and do whatever it takes to make sure they walk the walk. To make sure they treat their customers like they are valued. After thousands of dollars, we sit here today with no clue what or if this company even cares about our situation.

I am OK to give a company a great review even if their product had a defect or challenge. However, when a company makes no attempt to fix their mistakes or back the product they are selling, I just don't think they should be in business. The customer experience with Decore-ative Specialties has been a nightmare and I would highly advice that nobody uses this company.

Horrible customer service. My husband has been a customer for 30 years as a licensed general contractor. For the last 2 years, their service has become progressively worse. They refused to take responsibility for delivery delays. He waited for an order for 3 weeks. Each time he was told it would be on the truck the next day. Three weeks later, his customer was fit to be tied.

He had to go to another vendor. Decore-ative Specialities refused to take responsibility for the repeated delays and after several weeks of back and forth, the only thing they did was credit one delivery charge. He was still responsible for paying for doors he couldn't use and the delivery charge. They also like to drag out orders so they can charge $30 for each delivery. Don't use them if you have deadlines to meet and don't want your checking account drained by delivery charges.

Why am I writing this review for him? Cause that's what the other half of a business does. Is there someone else I can refer you to that has integrity? The jury's out on that right now. Will let you know if the new vendor turns out to be any better.or worse.

FIRST CLASS SERVICE! 10 STARS! AMAZING, PROFESSIONAL CREW! JOSE PEREZ & ASHTON MATA! These two gentlemen are a GREAT ASSET to DECORATIVE SPECIALTIES!

I am a project manager for a general contractor and we have been using Decorative for years for our custom cabinet doors and drawer fronts. Each order is made specifically as it's accounted for through their online ordering system and we've never had a problem with quality or accuracy. After reading some of the not so good reviews on here I think a lot of the problem that people are having in actually coming down to them placing their order incorrectly or unfortunately using a contractor that might not know what they're doing or the contractor might be trying to use a different material compared to what they had originally wanted. Also, when you do place an online order, the system will notify you if your order, in any way, might pose a problem for durability or warping which is very helpful!

Our sales rep, Greg, is awesome! He is always available to answer all of my questions and comes by the office to check in with us probably once a month or so. I've never had a problem with customer service here, every time I call the customer service rep is helpful and attentive, even the delivery guys are very nice and friendly! Coming from someone who is in the industry and also a perfectionist, I can honestly say that I highly recommend Decoreative Specialties!

I don't get it. I don't understand some of the reviews here. I've been using Decore for almost 40 years now and haven't had any significant problems. Because I'm a finish carpenter and cabinet builder I've only ever ordered doors and drawer fronts from them. They've made a few mistakes over the years but they have made good on them.

I like to call them and place my orders over the phone. We go down the list of what I'm ordering and the salesperson reads it back to me. Then they email me the order which I can go over again to make sure it's correct. So I don't understand how a salesperson can get an order wrong. I mean, it's possible I guess, but I can look over the order myself. Mistakes might happen in manufacturing but as I said, they have always made good on them. Anyhow, I'll continue using them, probably until I retire.

I have been buying here since early 2000s. Great business. Great quality. Reliable friendly Service. Thank you Decorative Specialities Kindly Justin Hille.

Our Area Rep Dan Pinheiro from the start passed us off to the website, never got one phone call. Got someone to work us up a bid, then Dan closed our account no notice, no reason, no email, and finally emailed after months telling us to contact other cab shops. Worst Service of any of my suppliers I've ever had in the business. Home Depot You Rock compared to these guys.

I can't speak for the sales team, because we went through another company, but the quality of these cabinets is excellent. They not only look great, but they clean easily, and are built to last. Find out who makes the cabinets before you let a contractor install them. If it's not this company, don't bother. THIS is the good stuff.

Just got hired here. Super excited to be part of a great team. YAY!

We have owned several homes and had our contractor renovate them but never have we had the terrible experience that we had with this company. Starting with a sales person who did not get the order right in the first place, whom ultimately was no longer with the company after our order was placed and started, then the sales person was replaced by another sales person.

Then after our home was torn up, we experienced the "that wasn't included in your order so now you owe more money" scenario. When we were given our quote we thought that was it. We used that amount to compare to other companies. If we had known our original sales person really messed up the original order and that we were going to end up paying a lot more than expected for these cabinets just to be able to finish our project, we never would have used this company.

They literally would show up with our missing parts and say they would not leave them without additional payment knowing we could not move any further without those pieces, even though the prior sales person messed up. They delayed our project for a much longer period of time and if we wanted to finish a room we had to pay. They sent several cabinets of the wrong size and then gave replacement dates so far out we could not progress.

The owner did not care at all and would not even discuss the problem. Buyer Beware and make sure you and your contractor are sure, in the very beginning, that you have ordered every single part and piece needed for your cabinets before you go with this company. If we could give zero stars we would.

Poor service, ordered doors to be bored, discussed boring with rep, received doors with no bore. When I called they said I was not charged yet it was even on my original quote and discussed when I confirmed my order. Delivery was set for the 1st yet they pushed it back to the 5th with no notification. Their office offered no help. Will never use them again, and I am a contractor.

Crappy cabinets. Crooked and several cabinets came in wrong size. Our contractor is bad too. Several doors came that didn't even belong to us. We are now in the process of re-doing all our cabinets and fixing the botched job. Nightmare! Nothing is custom. Lies.

My husband and I own a business and we used Cal Door when a Decore Ative Specialties Rep came walking in and offered us their services. We had never used them and thought we give them a shot since there were some slight differences in drawer boxes. This was a big mistake! Aside from not being able to order standard industry door sizes, (unlike most door companies who can accommodate most any door size), they only have certain sizes and styles--anything outside what they offer--you are out of luck!

They will not do it! They assigned us a sales rep who never returns pone calls. In fact, we can't leave messages either, because the cheap crappy cell phones this cheap company uses don't have a very large range. Whenever we called the rep, his cell phone would state: "The person you are trying to reach is outside the calling area" then hangs up.

We could never leave a message, get a hold of him or the company! How frustrating! So then you call them. What a joke! I just spent 29 minutes on hold with this company to find out when my and if my order shipped. When I ordered them, they told us today. But when I called today to see if it shipped today, they told me me it wasn't going to ship until tomorrow!

When I asked them when it was going to arrive at the destination, they said they didn't know? What? Then they offer me the shipping company's phone number so I can spend another hour investigating hat they should know! No way! The worst customer service ever! I'm switching over to Cal Door! They return phone calls and make drawer boxes an doors the way we need them!

Top notch quality of their doors, drawer fronts and dovetail drawers. Best made dovetail I've ever seen regardless the price. Very nice quality and quite affordable if you cabinet maker is not overcharging for it