American Remodeling

UPDATE: So I left a 1-star Google review for this company yesterday (see below) and the company responded here "It's our policy. We would ask the same question of a man." or words to that effect. That response to my original review has been deleted. This morning, a company VP (Ian) called me to profusely apologize and say it is NOT company policy, and he has spoken with the employee(s) involved, and may do some training to let people know how to deal with customers.

He then came by just now to give me an estimate without my husband being present. I explained that I am not even sure yet what I want to do as far as flooring in the room in question, thanked him for the apology, and coming by to do the estimate. -- In this day and age, it's insulting to ask a woman if they have a spouse who lives in the home before setting an estimate appointment.

I called to get an estimate on epoxy flooring for my home office in the basement. I told them I would be the one making the decision on who to hire, what color, etc. and that I would be the one paying. The person on the other end says "Well, it's our policy." I said oh no thank you, and hung up. I'll be hiring someone else who respects me and my ability to make a decision.

Sharon was friendly and knowledgeable about her product. She was efficient and explained the process. I felt very comfortable with her presentation which makes me feel comfortable with the company. I look forward to working with Sharon and American Remodeling in the future. Service: Roof repair for storm & wind damage

Sharon was very thoughtful and professional. She explained the process very well and prepare me is for our upcoming re-model. She helped us feel at ease with the scope of work that we should expect and covered all areas of concern. There was nothing left to question once she was done with our estimate and we were more than comfortable signing on to get the work on our bathrooms scheduled.

Mike was the rep who came to our home. He performed the necessary actions to understand our needs. He explained the features of the windows that we were planning to purchase. He didn't pressure us to make the decision immediately, although he did want a commitment that day. We discussed the options and made the decision to go with American Remodeling. We feel the decision was the correct one.

EDIT 27 May 2022: I received a phone call from the Vice-president of the company after my initial review below. Ian was absolutely wonderful. He apologized profusely for our first experience and asked for more details. He offered to send a different representative, himself if necessary, for a second chance. I let them come back and Jaime was wonderful.

She was kind, compassionate, knowledgeable, and, most importantly, on time. After an hour we settled on windows and felt comfortable enough with the price and product to sign the contract. Our install date is down the road a bit but we're excited to see the finished product. Ian and Jamie are amazing to work with. Initial review: Overall lousy experience.

Guy was late for our appointment by 45 minutes and then acted.like we were inconveniencing him because we didn't have time to hear his pitch. No follow-up since. Extremely disappointed.

American Remolding Enterprise company is NOT RELIABLE COMPANY! They do not back their contract that they signed along with you as a customer. No phone calls returns, signed the contract 9/18/2021 and was set to have the deck built in the first week of December of 2021. Haven't heard anything from them once the first week of December had past. I'd called the third week and left numerous calls and haven't had any phone calls returned.

At mid February spoke to an upper supervisor and was basically told that I'd didn't have to be told when and what the deck was being built. I'd wasn't pleased with that response. I'd wanted some answers and wasn't getting anywhere. On 3/1/2022 I'd spoken to Robert who's "project manager" he said he promise 3-4 weeks and by mid three half weeks and called again and sent an email to CEO mentioning that my lawyer would be contacting the State General Attorney and haven't heard anything from them.

Then I'd received an my full refund back with no explanation or any apologies of their behaviors. Their behavior is unacceptable and I'd did report them to the BBB. Their communication skills needs to be refreshed and a few courses on manners and customer services skills! Run from them go and find more reliable sources and companies to do your work.

I had them resurface our concrete patio with Epoxy Floor Experts. They did a great job. The patio looks great. They were very professional, reasonably priced, and were very prompt in completing the job. I would highly recommend them.

I had Sharon come. I have a small bathroom remodel Sharon chose a very basic bathroom for me. The cost 29000 dollars. I was not able to make any choices. She also had me chose something since i was not interested in paying 29000 dollars for a remodel. I chose new front window. But before she left she asked i write a review right then. She read it even corrected it. I lost all faith this is a legit company. I canceled. They did stop any work. Don't go by my last post. Beware

Made an appointment for a bathroom remodeling project estimate; the appointment was made through the York Home Show. When they called to confirm the appointment they insisted that both the husband and wife were present 'to discuss all the options'. I told Amber, the caller, that my wife had another appointment but they insisted to re-schedule the estimate since she wouldn't be there.

I told her that there was no need to speak with her since it was my idea and I knew all the things that we wanted done. She said for me to call back if I changed my mind and just hung up. After reading some of the Yelp reviews, I'm glad that I didn't waste any more time with them. BTW I intended to pay all cash for the project, and didn't need to get financing.