Aiken Overhead Door

This is a follow up to a 2 year old review based off new and more recent events. AOD installed a wood burning stove for us 2 years ago. As soon as we used it we noticed smoke coming out of the front of a self contained unit, but had read that for the first 5-6 times of use, that the paint would burn off some so we didn't pay too much attention. We have only used the stove 5 times to date (starting in 02/2020).

At the end of this past winter (roughly 02/2021) we used our stove and the fire alarms in the house started blaring and smoke began billowing down the stairs. We ran up stairs (my son was up there as well as the dog) and noticed the smoke coming from both our guest bedroom (attic storage access) as well as from the small attic that houses the heat pump.

We obviously evacuated from the house upon retrieving everyone. Fortunately, the house was not on fire and we did not use the stove again. We called out a local chimney sweep to check the stove out and he was shocked at what we found. AOD did not connect the pipe from the inside of the house to the outside of the house. I immediately (after hours) sent an email to AOD which was to be returned in 48 hours.

That did not happen. I called after the 48 hours had passed and asked to speak with the owner. I have yet to hear from the owner so I went to the SC SOS website to find his name and registered agent address only to find that AOD business status was forfeited on 4/2/2021 due to administrative dissolution. Unfortunately it seems the only way to get a response from AOD is to post a negative review to Google.

We have also filed a complaint with the BBB and saw this is not the only fireplace related complaint. Furthermore, our original issue with the C Arm that holds the garage door opener has happened twice more until my husband fixed it correctly. We await the unfortunate public response to this matter.

I've had these guys come out to the house twice now. The first time was great but unfortunately I can't remember the tech's name. He saved me some money through some recommendations when I was replacing the springs for the garage door. The second time David came to the house and was quick and efficient. He was incredibly courteous and gave me some tips on maintaining proper garage door function over the long haul. I didn't have any issues calling to set up the appointments and both techs called ahead to ensure I would be home when they arrived.

This review is primarily for Wyatt who is knowledgeable, personable and exceedingly competent. The original installation was sketchy. The customer service response from Doug was great, but not a good idea to send the same crew to fix their own work. Wyatt finally came and saved the day! I say it's a good solid local company that charges fairly and takes responsibility for customer satisfaction. I recommend them.

I'm impressed with how quickly they were able to get out to my home and completed the repair. There was no attempt to upsale me, the repair person replaced the part that had gone bad and sprayed some WD-40 then explained where to spray it to keep the door running smoothly. I would definitely use them again!

Really wish you could give 0 stars. Had a appointment time Friday @ 330pm. After taking leave from work at 345 I called to see how much longer before they arrived. I was told they didn't have enough work for the day so the technician left early and they would not be there. They said they called but I had NO missed calls or voice-mail. Wasted time off work. Try access garage doors they are way better!

Initial service resulted in a blown capacitor and eventually an inoperable door due to misalignment from the guide wheels coming out of the track. However, my communication with the company resulted in a prompt response and second visit. A supervisor (Doug) personally accompanied the technician. Doug and the worker identified problems with the previous installation and within 45 minutes fixed all the problems. This company definitely redeemed themselves through their professionalism and workmanship, and I will continue to use them in the future.

Called because our garage door opener was not working properly. A technician was sent out the same day. Technician (David) immediately diagnosed the problem and fixed it within 30 minutes. David was very knowledgeable and provide excellent customer service. He could have just suggested replacing the entire door opener but, instead did the right thing by repairing it. We were left with a very positive impression of the company and will certainly call them again when we need service. Thanks for a job well done.

This has been one of the worst experiences I have been through with a business of any kind in a very long time. Our garage door quit working and we called this company. They came out and told us the part we needed would take no more than three weeks to get. For this diagnosis they charged $85 even though we agreed to have the repair done. At the end of three weeks we had heard nothing so we called and were told they would check on it and call us back which they never did.

We called back later and were told that the part was in Atlanta and they should have it in another 3 to 4 days. After four days we had heard nothing. My wife called and was told that they would check on it and call us back and we never got a return call. She called back and they would not take her call. I called back from a different number and spoke with the supervisor Brandon.

He apologized for the inconvenience and assured me he would have the part put in the next morning. True to his word, the workers showed up the next morning and unbelievably the part that they measured and ordered was too short and would not work. Now after all the weeks my garage door is just as broken as it was when they came and looked at it and I am out $85.

Do you think they will do the right thing and refund me my $85? I seriously doubt it. As a footnote, this property has been under a real estate contract all this time and they knew it and it has really caused other delays. Do not use this company they are very unprofessional. By the way, if i do happen to get my $85 back i will be sure and write an addendum to this review and let you know.