Alen

My husband and I are doing some updating of our home, and we could not be any more pleased with the experience with Alenco so far. Krystal was amazing. Absolutely amazing. We are excited about having the makeover in our bath/showers. Cannot wait!

Alenco replaced our main floor windows for us. Approaching the ten year mark, several of our builders grade windows fogged up and had broken seals. Nate with Alenco was very informative and helped us review all of our options. Most importantly they looked at all of the windows in our home and helped us address only the windows with issues. Very honest and professional. Installation day was quick and easy. The installers did a great job. We are very happy with our new windows.

Alenco was fabulous, and we really enjoyed doing business with them. Everyone from the salesperson to the front desk operator to the installer were great to work with and it was evident they appreciated our business. The windows are beautiful, and really upgraded the back of our home for looks and efficiency. We can't wait to get the front windows done next year. Highly recommend. Not pushy in the least which is different than some window replacement companies!

Alinco came out and put new siding on my home and it looks wonderful! The crew they sent was very professional and got the job done quickly and it looks great. I would definitely recommend others to give them a try.

My walk in shower is heavenly! Alenco removed the old walkin tub and you would never know it had been replaced. The quality of the products is well worth it. The installation crew was clean, neat and knowledgeable. I also had a 2nd bath tub/shower replaced by Alenco. I like that I got to choose the placement of the shelves and grab bars. What a difference. I feel like I am showering or bathing is a classy hotel.

We cannot be more happy with our windows. Levi, our installer was absolutely wonderful. His attention to detail was the best. We will gladly recommend Alenco to anyone who asks. Our house is even more stunning.

Bad experiance. Replaced a shower. The shower works but supposed to be 1 day, took over 2 months yo get it right. The first crew that broke the tiles on the floor, on the second day came through an unlocked window sfter being told not too. Yhe shower doors still do not close properly. For the damage they caused and the stress, they gave us $650 off the alresdy overpriced shower.

I have attached pictures of some of the dsmage. Stay away from this company, if you have a problem and call them about it, you will get the runaround and have to go through several people a d messages just to get a response about your concerns. The shower foors were put on backwards the first time. The handicap rail was attached to the wall using plastic sheet rock anchors. We were charged ovef $8000.00 dollars after the $650.00 dollar credit for damage, for a shower worth about half that amount.

We had Alenco tear out our existing walk in shower and replace it with this beauty. Adam respected our budget and was easy to work with. A few weeks before the install date we found another shower door that we wanted and he was able to update the quote without any issues. The installers were on time, polite and did a great job. Overall, we are very pleased.

From the measuring to the installation they did a super job! The windows look great and my air conditioner has not had to work as hard this summer! I really appreciate their friendliness, promptness, and the fact that they cleaned up all the mess, inside and outside! I would definitely use them again.

We had great service with Alenco starting with the Jean-Paul! He was patient, personable and make us comfortable with our window purchase. They were proactive with updates on delivery and install. We love our windows! It changed the entire house inside and out! Service: Window installation

If you're looking for a siding contractor, run away from this one! Horrible experience. Siding went wrong after less than one year. They did not honor their warranty on workmanship or the product. Said they no longer represented the manufacturer. However, their website contradicted that statement. 18 months later and two visits to the house and they denied to step-up.

They even failed to respond to the Missouri Attorney General request for info. Same for Kansas Attorney General's office. After their second visit to the house to supposedly take measurements and photos, which never happened, they still ignored our requests for help. We reached out to a reputable company to correct ALENCO's faulty installation. Shop around and don't believe advertisements and radio/T.V. personalities touting their services.

Alanco sell cheaply made windows which doesn't last more than couple of years. They promise that this window is of best quality and they are under their lifetime warranty. When problem happen their technicians give well this is working as it supposed to be bla. bla. Alanco is just applying all marketing tricks to sell cheap windows. Their installation is poor, they don't install it properly. I have few old windows to be replaced but now will not consider Alanco anymore.

I made an appointment with this company two days prior and no one ever arrived at my home. This company was one of a few suggested by Home Advisor. I wanted a bid on a shower remodel. I will not trust anyone that can't show up to work and/or on time. Terrible.

We bought a house from a family member 1 and 1/2 years ago who had recently had the master bathroom remodeled (one year-ish prior). One of the features/benefits they use is that the caulking for the bathroom shower is mold PROOF. Not resistant.mold proof. This was not the case in this remodel. There were obvious signs of mold at the bottom of the shower when we took possession of the house however it spread very fast.

I understood the specific instructions of not using chemicals containing ammonia however I could not keep it from spreading. I am a cleaner-I want the area I clean myself in to be clean. I began inspecting the caulking and found a few areas (mainly higher up) that were missed but nothing that would suggest the mold to be where it was at the bottom.

Also to be noted, it has glass doors (no tub) and there was no caulk under the door frame. There is a slight lip on the shower floor but it doesn't deter water from flooding onto the tile outside of the shower. For whatever reason said family member decided to use this company again.even knowing about the mold issue at hand. When the sales person mentioned the "mold proof caulk" they called them out on it. Mentioned their previous house showed mold within a year.

This is where it gets interesting. The sales person then said that they would contact us and make it right. They did in fact call us-quoted $95. To be honest I was dreading removing the caulk and redoing it myself. It has now been almost 3 years and no one from our side had contacted them on the issue so I deemed it fair. Can't fix what they don't know is wrong right? So, we attempted to make an appointment and requested that they add a matching floating 3 tier shelf while they are here.

The person, John, said he would need to get us a quote on the shelf and get back to us and then we could schedule a date. Guess what?! Call never came. When we followed up it was John who answered. And John seemed to have forgotten all about it. Ok. Fine. We are all human-mistakes are made. At the end of the day we have lived with this for 1 1/2.what's another 3 weeks. John even went so far is to not only apologize but to throw the shelf in for free! SWEET! No.

Not sweet. John forgot what address. Was confused and thought it was the previous owners new house, not ours, called and FORGOT TO ORDER THE SHELF. To top it off, the installer (who was super nice and I'm sure he was just doing what he was told to do) only removes 3 strips of bad caulk, over-layed caulk in the other spots and to top it off.used a COMPLETELY DIFFERENT COLOR OF CAULK.

I am seriously angry at this point. Why? Why not just say I don't have the right stuff? Just say something. Originally this remodel cost just over $13,000. Maybe that isn't a lot to them.or to you.but it is to me. I can accept our negligence in not calling it out sooner. But, when you offer a quote to re-caulk the shower and install a shelf I would expect you to do just so and at least use the same color caulk. Am I missing something here?

This review is regarding our free estimate. We had seen the kiosk at Sam's club advertising free estimates on household services and repairs and had previously been told by a friend that our siding would probably need to be replaced within 5 years due to an issue we were experiencing. We figured it would be a good idea to get a quote and find out how much of an expense we're looking at so we could start setting aside some money.

I got a little scared when not only did we get two confirmation calls, but also a third 'day before' reminder call where the caller then transfered me to a manager to double confirm. I had to promise that both homeowners would be present. No surprise that our discomfort increased with each call. We were ready for a HARD SELL, but let me tell you. it never came. Nathaniel called to tell us when he was on the way and asked if it would be OK to show up a little earlier than our appointment time.

Sure thing. Thanks for asking. He was very polite and also told us what kind of vehicle he would arrive in so we would know it was him at the door. When he arrived he did a walk around the house with us to hear our concerns. He explained that the issue we'd been having was NOT at all related to our siding and that it's an easy fix for a handyman, and in fact too small of a job for Alenco.

He then proceeded to give us a masterclass on siding and explain exactly what kind we had, what maintenance (things like caulking) we ought to be doing and how frequently. He also told us we would get another 25+ years out of our siding if it was upkept. Guys, we're newbies here. He could totally have told us a tall tale and suckered us into some huge expense we didn't need. He was so nice, and never once gave us even a hint of attitude that we had wasted his time. I would recommend Alenco's estimating services to anyone.

I have just had to mop my basement floor for the 4th time this season. Alenco sent a very bad gutter company. These are expensive covered gutters. I complained and they sent a new gutter company. This latest man was a con artist. I told him I was willing to pay him on top of what Alenco would do to make up for their poor installation. He charged me an extra $150 and used an invoice that said Goodfellows.

I have had flood after flood. I have called a roofing company that I know is good. They said that the original downspouts from 40 years ago were used and they are too small. I have lived in this house 42 years and the basement was always dry. My neighbors basements are dry. DO NOT HIRE ALENCO.

This company is clearly owned and operated by criminals, as they have no regard for the law. For three years in a row these criminals have solicited at my home despite a very clearly posted no solicitation sign. The first year I called to complain and was promised it would never happen again. The next year they came again and I made a complaint to the Better Business Bureau and again to the company via phone and was again promised via both methods that it would never happen again.

Today these criminals came knocking on my door again. I am to the point of having to press charges and obtain a restraining order to keep these evil people away from my family.

Alenco came over on a Saturday to give us an estimate. The salesman assured us that the job would not be any trouble and we wrote him a check as a deposit. Alenco went on to cash our check, but then called us three weeks after the initial bid and after a second person from the company came over to look at the job, and told us that they could not complete our project.

We were very upset that it took three weeks to determine this after the Sales guy assured us that our job could be done. When asked for the company to work with us to find a solution, they refused. Long story short, they completely wasted our time and I would never recommend this company to anyone. A lot of promises without a lot of follow through!

Never want to hear from Alenco again! I called asking for an appointment to get a bid on 3 exterior doors and possible garage doors. Appointment was made, Rep showed up. When Rep was told I would be the only one present, that my husband was at work. It was very Convenient that a family emergency came up. He had my measurements and plan was to follow up with my options in a day or two. Crickets.never heard a word. Called office to ask about bid.was told I would get a follow up call.

Still no call. Then I get an appointment followup call to reschedule the appointment for when my husband would be present. I have made thousands of dollars in purchases without my husband present. I get all info needed, then the both of us sit down go over all info I collected then decide which direction to go. I was put in the computer as a one-legger because my husband wasn't there & they refused to give a bid on work without him. I'm sorry - I'm not a "COWS" "CAN'T OPERATE WITHOUT SPOUSE ". & obviously this company doesn't need any money from me or my husband who has to go to work to make these jobs possible to have done.

Not impressed with this company's inability to read No Solicitation signs and willingness to commit numerous misdemeanors as I see their flyers plastered on my door and through the neighborhood.

Ran into a promoter in a store and figured I could use information on windows and the thermal shield insulator. I just got into an old house with lots of issues and will be replacing windows on the ground floor. When the company called to schedule, the woman was pushing hard to try to get a time scheduled with both me and my wife. As I work long hours during the day and she has school weekday evenings and works weekend evenings, there is no good time to catch us both at home.

I found that mildly irritating. A man my wife had asked about getting more information about windows then called and tried to get her to commit to an appointment time we could both make. That was majorly irritating. It doesn't matter if my wife is present or not, as I'm the person deciding which windows get replaced and with what. I'm guessing the company has some specific sales pitch worked out targeting the wife and intended to create a sale on the spot. Well, that couldn't happen with us.

The next evening, when I had the appointment scheduled, nobody showed up. Nobody called to say they wouldn't show up. I stopped work early to be ready on time, so I'm a bit displeased at the lack of respect shown. And next summer when I'm replacing windows, I won't be buying any from Alenco.