RW Garage Door

Our garage was installed nicely and we are pretty happy with the service. They follow the scope of work and completed installation in a day. The Acre wood was a nice material and can't wait to have it stained.

Armando came back to troubleshoot my garage door after a recent install. He went over everything and explained to me why my door may have been malfunctioning. Great guy, friendly and awesome service.

Andrew Torez did a great job installing the new springs in my garage door. It was quick. No issues. I am happy with it. I had work done twice with RW Garage Door and very happy with the work. Thank you RW and Andrew

Jason from RW Garage Doors installed our garage door today and he was fantastic. Jason called to give 30 minutes notice before he arrived. He arrived on time and explained the work he would do, and estimated it would take about 3 hours. He finished in a little less than 3 hours. Everything worked perfectly, and he went over all the details for operating the garage door. Could not ask for more perfect service.

Thanks Matt! You did an exquisite job of our annual garage door maintenence. You came to our house in Santa Rosa California after you had a full day of work elsewhere. You were filled with energy and a great knowledge of how to take care of our heavy wooden garage door to make it perform like new! You went all out to give our door the best possible lubrication and a fine5 adjustment and lubrication of everything.

Our garage door was starting to click and creak and you steadfastly did the job of making it quiet and working Great. Thanks Matt for your Kindness and Skill! My wife Ursula and I really appreciate RW Garage doors and you for being there for us and others who want the finest in Care and Service! Sincerely and with Gratitude and Love, Jeff and Ursula.

Garage repair job performed by Mike Dermont to replace our broken garage door springs. Mike was very professional and experienced. He did not waste any time in completing the job totally to our satisfaction. Thanks again for job well done Mike!

The service tech was very helpful. He was able to temporarily fix my garage panel by adding a support beam until we can replace the panels which were damaged. RW is very responsive and helpful in my repair and they were able to get someone out right away. Their prices are also fairly priced unlike others I have used that would charge an arm and a leg knowing that you are in need of their service.

They are by far the best. As I had the panels replace two years ago and now have to replace the damaged panels which a car ran into and took off. They didn't charge me for the service call and assessment and for the temporary fix, which is an example of the service they provide. Thanks again.

Their two technician team of Omego and Kevon, led by Imego, was excellent. Our appointment was scheduled for the time window of 9-11am, and Omego arrived promptly at 9 and started on his planning work before his partner arrived. Each of them basically took charge of installing one door, with Omego, probably the more senior technician, finishing up his work first, and offering his advise to help his partner out.

After the doors were installed and functional, Omego stayed around to guide me through the myQ mobile app setup on my iPhone. He patiently went through the various functional setting of the door openers installed on the wall (walking through how to set clock, set camera, motion detect triggering light, and lighting timer). He walked through the use of the keypad, setting keypad codes, and using the motor learn button to pair my car button to the frequency of the motor.

While I was probably tech savvy enough to learn how to do all of these by reading through the manuals, he nevertheless was willing to spend another half hour guiding me through all those tasks. That was very customer caring attitude. My wife noted that there was a slight gap on the edge of the door Kevon had finished, and Omego promptly made some adjustment to make the entire door flushed. We were very satisfied with the job they had done.

Jason called at half an hour to let me know the time he will arrive. He came on time he asked if there is anything he needs to know or if I have any questions that he can address before he starts his work. We have a double cR garrage door and a single car garage door to be replaced. He let me know that another person is arriving to work on the single car garage door installation.

Everything went smoothly they were able to finish earlier than estimated. He is very polite and conducted himself professionally. The garage doors look really good. We had solid wood garage door before.

The process of scheduling an appointment and the installation was easy, and the project team accommodated requests to reschedule the appointment as a lot of timelines had shifted in my remodel. The garage door was a bit dirty when the team left, but when I let the account manager know, he was kind enough to send someone to clean up the whole garage door and the windows so now they look great and shiny!

The experience and communication from contact(Joyce), consult(Cole) to installation (Jason) was world-class. the only downside was the waiting for the Special Order door to arrive. We had a 25 yr old wood panel door and garage opener that had seen better days. We contacted RW thru the Costco program. Contacted the next day(Joyce and Cole came by the house took some measurements and showed us the garage door styles and colors available and price points (Premium, Midrange and Value) Everyone else on our block had almond or white and the typical designs running along the top.

We didnt want those colors OR styles. Cole set the expectations for our Amar garage door selection which was about 4 months. It was only 3 1/2 months and when Jason came to install he definitely had the knowledge, skills and thinking of his profession. It took him a little over 3 hours to install but he took the time to explain little details and tricks to the New technical features of the garage opener. The house looks Younger!. And the LiftMaster 87504 opener is so quiet! We would highly recommend RW Garage Doors! Al and Beth Atienza

Manny and his partner did the excellent job for our garage door; I would like to especially thank Manny because he is such a wonderful garage door installer and his professional work definitely deserves a salary raise. As a customer, I really enjoyed and 100% satisfied with RW Garage Doors service.

We received the garage door repair service today, 3/24/2022. Kevin O'Neil came by to fix the garage door. He performed a great job, just perfect! We are very happy and pleased to have Kevin assistance. He is a gem! Thank you, RW GD!

Trent did a great job installing my carriage door. He's very courteous, professional, patient and helpful. The designer Jerry was also very helpful and explained the different options. Ken the salesperson was also very nice and responsive.

Ben is absolutely fabulous. He knows everything about garage doors. We were having problems opening and closing our garage door -- it was off the track and bending. Ben knew exactly what to do. He is hard-working, efficient, and personable. His thoroughness and integrity are amazing. He could have told me that there were more problems than there were, and that I needed to buy a new door, but he is honest, which is rare these days.

I trust him! Furthermore, he explained every step he took to fix the door, and educated me on garage door care. I am not mechanical and he showed impressive patience with all my questions, which I truly appreciate. Ben is a superb employee--an asset to RW Garage Doors and our community. Thank you, Ben! You made my day! PKOC

Great service. The technician, Kevin communicates very well. He called me to give me a better "timeframe" for arrival, then called me again to tell me he was on his way. I appreciate this because time is important to me. I mostly was impressed with his knowledge. He seemed to have about 40+ years of experience but that's not possible because he's a young guy. Humble too so that was great. He explained everything thoroughly. Great customer service! I recommend this place and technician Kevin.

Our garage door opener wasn't working. I called and was able to get an appointment that afternoon! The chain was quite loose which was preventing it from working properly. He had a new opener on his truck and had it installed in an hour! We have used RW Garage Doors to fix issues many times for many years. We always receive quality service!

Omego and Kevin did an excellent job on installing two (16' and 8') garage doors. They were on-time, efficient, thorough, and clean. Absolutely no complaints on the installation. Everything was smooth and quiet and the doors look beautiful. Definitely would recommend these two technicians if you ever need one.

Our installer Stephen was great. The door was exactly what we ordered and we couldn't be more happy with the whole experience.

Had a wonderful experience with RW garage. Garage door is excellent quality and the service provided by technician (Manny) was exceptional. He explained all the service procedures and made sure all my doubts are cleared. Thank you.

Manny Mendez was professional, courteous, thorough, and cleaned up nicely afterwards. Thank you for installing the beautiful garage door for us, we love it!

Both Andrew and Kevin were fantastic! Great guys. Very pleased with RW Garage Doors starting with Dennis who came to the house and prepared the estimate to the follow up texts keeping me informed of the progress of the order. In a matter of fact the material arrived much sooner than anticipated. Thank you all involved.

Love these guys, well priced, very professional install which took less time that quoted. If there is a negative here, it has to be the extended delivery time but thats hardly their fault, and the cost advantage more than made up for that. Highly recomended if you need new doors or just repair from a very honest local company providing quality products and services.

Andrew was on time, professional, and communicative throughout the installation. He worked hard and efficiently. I highly recommend RW Garage Doors. There was a small defect in one of the panels. Andrew made note of it, the office followed up, and the replacement panel installed within the week. This is a wonderfully reputable company.

These guys suck. We purchased a custom garage door from them and it looks nice but does not function well. Every Time it opens or closes it violently shakes. We have had them out several times to fix the problem but it has only gotten worse. Recently the door is not functioning and we called them to come out and fix the problem and they will not come out sooner than 9 days.

I told them they built the custom door and it is not functioning but they said 9 days is the best they can do. Further the minimum service charge is $349 after we spent $5K on custom door that is 2.5 years old. Don't believe there adds they are not reputable.

Stephen from RW Garage arrived to our home and installed a new heritage roll door in one day, Stephen was very engaging, and helpful of any questions we had, The office stayed engaged with us before and after the completed work, Stephen explained all the workings of the door and the battery backup for the opener, was great spirit to be around

These guys installed our garage several years ago. I called for support when a spring broke and the door stopped operating. They were able to make an appointment that very day. Mike the technician was competent and professional, and my garage is working again.

RW Garage doors were prompt and punctual when it came to installing and replacing my garage door. But this 1 star review goes for their customer service afterwards. They promoted a "lifetime warranty on parts" but if your garage door is broken be aware their "warranty department" is closed on sundays and will only return your calls on their time to review your case.

However if you wanted to schedule a paid visit they are more than happy to book an appointment and schedule you right away. They promote their customer care, lifetime warranties and how they've installed doors for the property brothers, but all I've learned is they're just happy to take your money up front and have no cares for you in the end.

There are plenty of other local businesses who will not leave you in the lurch when you cannot open your own garage door to get your cars out and leave your home. Update: I finally heard back from the Warranty Department after 2 days. While 1 spring was under warranty their "Labor and Service Fee" to replace said spring was $299. The cost for a local garage technician available on call varied between $325-$380. Including parts to replace 2 springs. What a joke of a company this is.

Great company! Called yesterday, came out at 8:30 am today gave a very reasonable quote, had the installers out at 3:00! Very nice professional crew! They were able to use the old motor to save costs. Very impressive! Will recommend again & again!

We think the world of this team. We found them through Costco and they were great communicators, and really went above and beyond to get our new garage door in our garage before fire season, which really improves our home's wildfire defensibility! Ken was our sales person and Matt did an absolutely impeccable job with the installation. They were all a delight to work with and the door looks great and works beautifully. Recommend this team very highly! Thank you RW Garage Doors and Costco!

Poor to non-existent communications is the best thing I can say about these folks. I spent 6 months waiting on what was supposed to be a four-week order. Then, after being assured that they'd get it right the second time around, waited another almost three months. In the meantime getting no call-backs and irregular email responses. After threatening legal action, I finally got a call back from their GM, Jake, who while apologetic couldn't do much. Hopefully my experience was a fluke and yours will be better. On the plus side, when pressed, they did issue a full refund of my deposit.

I found RW Garage Doors through Costco. We had great customer service throughout the whole experience. Everyone was very nice and expedient with follow through - from buying the door and opener to the installation. Corey, the salesman, was excellent as was Mike, who did the installation. Mara was very speedy with the follow up. Anna was great with the paperwork.

They use high quality doors and openers. I would highly recommend this company if you are thinking about replacing your garage doors. We are very pleased with their work and materials.

We had a very nice experience working w/ RW Garage Doors team. They are very professional, friendly and easy to work with from the beginning to the end of the project. They even cleaned up the garage nicely without leaving any screws, trash after the installation. We couldn't be happier with our new garage! Highly recommend.

Used RW to install garage doors several years ago. To my surprise, they do not service doors or locks for them after install. Not a company I would recommend for service post-install.

This company is fantastic! James the installer called this morning letting me know he was on the way. On time and fully prepared. He has worked tirelessly since arriving. He has done an excellent job installing our new garage door. James removed the old door and has been cleaning as he goes. He has worn his mask and is an excellent representative of RW Doors. We are very happy customers.

Purchased the door 14 months later rubber gaskets are already failing and RW garage doors refused to honor Costcos additional one year warranty. Stay away from this company at all costs.

We had garage doors put in with our W doors. They did an amazing job. They made sure the job was complete and thoroughly went through the system with me. They were prompting all the time to complete our garage doors. I would highly recommend them to anyone who is looking for new new garage doors for their home.

I'm very satisfied with the work, installation, highly recommended, i was 100 decrees outside and even hotter in the garage, workers completed the job in 5 hrs, helped program touch pad and explained maintenance and use of garage door.

Linda C I went to the Vacaville store on 12/2/2020 ordered a beautiful garage door and gave them a check for $3300+. They sent out a technician to do the measuring. They told me because of covid it could take 6-8 weeks. I called on 3/9/22021 and after a long search they informed me the door had never been ordered. That they would order it and now it would only take 4-6 weeks.

I went in to the store yesterday 5/7/2021 and guess what it wasn't ordered again! They did say I was in luck now it's only taking about 3 weeks. So do I trust them once again to order it or demand my deposit be returned and go elsewhere?

We love our new garage door. The whole process was quick and the staff are cool! One guy came to our home on our scheduled appointment date and did it all himself! He was vibing to his music and respected COVID restrictions by putting his mask on when we were present. He answered any further questions we might have and at the end walked us through basic steps on how to use the key pad.

Highly recommend. They were quick and efficient. Installed our garage weatherproofing trim around the door. Now our garage doesn't get cold in the winter!

We got an estimate in December after connecting with them through Costco. For the estimate appointment, they took pictures and showed samples. Within an hour we had estimates emailed to us. In January we decided to sell the house and in February we reached out to scheduled an appointment. We worked with Corey, who offered to rush the order by waiving the waiting period.

After the waiting period we could schedule an appointment in 2-4 wreeks. I said that wasn't necessary because there was no rush so we didn't waive the waiting period. My agent disagreed. After the waiting period ended I called Corey and said we needed an appointment for the following week so that we could put the house on the market. We didn't have 2-4 weeks to spare. Fortunately the door we needed was in stock and we got an appointment for the next morning!

The installation was quick and easy. The person who installed our door wore a mask and was professional and friendly. The garage door looks beautiful and works great. Highly recommend working with RW Garage Doors!

We've waited for this garage door for 5 months due to Covid, but it's totally worth the wait. The technicians, Omego and Vincent, did a fantastic job installing the garage. They did the job thoroughly and carefully, installing the hardware at precise locations that do not hit the plastic trim when the door opens. Neighbors now keep stopping and staring at our new garage door. What a difference after 5 hours of installation. We will recommend this company to our friends and neighbors if they ask.

Very professional is the theme here. Chris Swift was on time and provided many different options according to our needs. The sales team was personal and prompt in responses via text or cellphone. Corey was able to provide the contract within minutes of verifying. Still waiting on install but I am sure it will match the high quality and standards of the sales team.

Carlos Gonzalez was my technician and he was fantastic to work with! Super professional, showed up at the beginning of the appointment window worked cleanly and quickly. Very happy with RW Garage doors and will use again. They got me in on the same day my garage door spring broke!

I speeded thousands to replace my garage door so rats won't come though. According to the pest control companies rats/mouse are coming though the garage door. After replacing the door, there is still gaps on both end of garage door. According to RW, I need to level the floor (shouldn't they tell me this when they come out to scope out the job?).

They knew the whole purpose of replacing the door is so rats don't come though. The installer (Jim) did try his best. He spent a lot time trying to close the gap. In the end, Wrong measurement/material cannot solved the issue.

Fantastic customer service. From the showroom to the job site, RW Garage Doors performed extremely well. Ben and Matt installed our door and they did a great job. Thank you! RW Garage Doors did a repair for us about a year ago and we were so pleased with that experience, that we came back and bought our custom door from them. We received the same attention for the repair as we did for the much more expensive door. We highly recommend them!

Terrible customer service. They are big business and not into customer service. Long wait for service in emergency situation. They don't care that your garage is either stuck open or closed. Beware of this company. There are better local companies

We just had our brand new garage door installed and we are very happy with it. I'm glad we used RW Garage Doors. More importantly, the technician Armando Magdaleno (and crew) that came out to install the new door was very professional and did an excellent job. The worksite was kept very clean, they did a very thorough job on the install, lubricated all the moving parts, and even took the time to explain ongoing maintenance we can do. Highly recommend them and definitely the technician Armando.

Mike called to see if he could come early, which delighted my husband. He was very professional and although we had made the appointment for a torsion spring replacement, he inspected our garage door also. He found a broken hinge and replaced it. He helped to re-align the door, which was botched by a previous company. Pricing was very reasonable. We would definitely use this company again. Thank you RW Garage Doors!

I am happy to recommend RW Garage Doors to anyone who is looking to buy a new Garage Door. I would like to recognize the amazing service provided by their customer services team.

I'm very happy to recommend RW Garage Doors to anyone needing a new garage door. From the factory tour with Adam, the Vacaville sales rep where my custom door was fabricated, to its installation and flawless post-sales support from Mara, RW Garage took care of me. I especially want to recognize Armando's excellent work and professionalism completing our complex custom installation. Everyone at RW made sure I was taken care of, and the door is beautiful. Thank you to all at RW Garage Doors!

I just had custom carriage wooden doors installed in my home in Rockridge, Oakland. They look absolutely fantastic and my neighbors compliment me on good design choices I made. The doors transformed my home. Anytime I look at them I admire the craftsmanship, the new hardware is also so much better than the old hardware it replaced. Armando and Stephen did the installation, good job!

We are very happy with the new garage doors. Great team installed them. We ordered them through Costco and these guys did the work. Fabulous job, high quality, very quiet, well installed, meticulous work, was done with a awesome attitude. Work of removing 1959 custom garage doors and installing new ones. Was done in less than a day! These guys are good. Thanks so much. Our home looks great.

We are so pleased with our new garage door. I gave a five star because they had a showroom where we could look at different doors and designs. Dan kept communicating with us often and was very helpful. Their technician worked very hard installing and making sure everything was in working condition. He left no mess in the garage. Their services were very prompt and fast. We had it installed within a week.

I decided to replace my garage door because of gaps. I went to the store and asked a couple of times if the door would be sealed. When they came to do the measuring, again I said multiple times that I needed the door to be sealed because of rodents. In all interactions, the they said that I shouldn't worry about that, even after they saw that the floor isn't leveled.

They came to install the door and, to my surprise, there were big gaps below the door. The work sheet had no mention of my request. After I complained, they came back and installed some extra rubber to deal with the issue. The rubber doesn't fix the gap, gets a little stuck while the door is closing, and makes the door not close fully. I imagine I'll have problems with it soon. DO NOT RECOMMEND. Expensive and bad service.

Had RW Garage Doors install a new up-to -date door after 43 years with the original door. Their price and value was better than the other 3 quotes. Carlos G arrived on time and was very proficient and extremely knowledgeable as to what had to be done. Thank you RWD and Carlos G. It looks great and is so quiet!

We used RW Garage Doors to replace our 16' and our 8' roll-up doors. We chose them because they are Costco's top rated installer, and the price was great and lower than all of the competitors. We mainly dealt with Corey, I believe he's in the Vacaville office, and he was always very responsive and "on top of it". He was very patient with me, as I had some late changes in product and window designs.

I was also was dealing with an HOA issue. There were some issues that came up, but RW took care of them quickly. I'm happy we decided to use RW, and would recommend them to you. Ask for Corey, he really is the kind of person you want to speak with when considering a complex project like Replacing a garage door.