Royal Tech Windows (nrg

My mom had two windows installed. Within 2.5 years they became difficult to open. Year 3 harder to open. They jammed in the track. It want the pistons as they tried to guard when I called the company. They would only come out for $150.00 and any "repair" cost would go up from there. I got the distinct feeling the company owner or manager was blaming the customer for any window problems. Do much for warranty for the expensive windows. We do not recommend anyone buy these windows.

Love my windows! I purchased replacement windows with the blinds between the glass and I love them.

The product is good, and my special order was on time, but when I had an issue with the new door wall not lining up to make the screen door close properly, I was told that it was the installers that messed it up- The ODD thing was that the owner C Smith actually helped me install it. I was told that someone was out at my place of install and that they confirmed the bad install- of course that employee did not know on the door, did not leave a card and was not seen by any of the 5 adults that lived at the house at that time- I dont even know how he got through my locked back yard?

I have 2 dogs. In A NUTSHELL, they do not honor warranties. After recent visit to fix my door Wally he staff was knowledgeable and very professional, as long as I get treated fairly I will use them again, that being said, too bad I was charged to repair the door wall that proved to be the flaw that described 12 years ago. Other than that everyone else who worked there treated me with respect and consideration.

Had to go to court. The owner has no business being in business. It is not that their products are bad, but heaven forbid don't have a problem.

Worked here for a week. Decided it wasn't for me. Went to get my check a week later and they won't pay me! They will be taken to court very soon.

I had Royal Tech Windows provide me with an estimate for replacement windows. After the owner learned that I received a much better quote from First Choice Windows and Doors, he immediately called First Choice and harassed and bashed them. claiming that they were under-cutting Royal Tech Windows. I was so appalled! First Choice's response to Royal Tech Windows, "WE DON'T TAKE ADVANTAGE OF OUR CUSTOMERS!" TRY FIRST CHOICE WINDOWS AND DOORS of Inkster, MI. - The Company that treats you RIGHT!

Terrible customer service. Doesn't stand by their product. Had a sliding patio door purchased from this company and installed by a contractor 8yrs ago. Seal has gone bad and glass is fogged. Never got a "warranty #" so management won't honor the warranty. To top it off they're trying to say the people that installed the door wall took out the glass and replaced it with some cheap knock off glass from Canada.

I know for a fact the guys called me from Taylor and said they were picking up the door and would be at my house within the hour. Kind of hard to do if they crossed over into Canada first to swap out the glass. Amazing that a rep from this place came to my home and said they would replace it no problem then someone from the office calls and says no. Do yourself a favor and shop around. This place gives the term "locally owned business a bad name".

Buyer Beware! I don't find pleasure in bashing any company trying to make an honest living but there is nothing honest about Curtis Smith and royal tech windows. I had a glass replaced last year and it has since started to fog up do to a faulty seal. After 3 weeks of trying to get my problem resolved Curtis Smith finally told me he would not replace the glass, which he said he planned to, due to the fact I questioned his honesty. Judging by other reviews, he obviously does not value customer satisfaction and will sacrifice his integrity for a couple of bucks. Such a shame. Google ripoff report for other examples of Curtis smiths shady business practices.

Great windows with blinds between the glass that you never have to clean 33 colors and stains.