Don's Windows & Doors

They owner of Don's Windows and Door Theresa is so rude, no compassion and a very unprofessional business owner. All she wants is your money for you to order Windows from them since they are local. BARRY the man that goes to your house to measure the Windows and collect your down payment. Barry takes all Theresa calls for customer services complaints. Barry never returns your calls.

I had a terrible experience with this business owner on a job that they didn't complete. Theresa and Barry refused to return my money. One excuse after another to keep my money. Buyers check elsewhere for Windows. They do not care about the customer service. Check their better business reviews on Don's windows and doors.

We had two patio doors installed. From Theresa who helped us with arranged the job to the workers who completed job we were very pleased. The outcome is beautiful and the quality of the doors is superior. We will go back when we need initial windows in our home. We would recommend them without reservation.

Beware of Theresa the owner of Don's Windows and doors. Theresa is a very desperate unprofessional low down money hungry business owner. She gives you a paper to sign that she claims it's a contact. Please make sure your aware of a contract and an invoice to complete a job. Theresa has no compassion or consideration for her customers. She requests $850. 00 down payment on a 2900.00 install of standard size patio doors. Theresa will shout at you and tell you get the he'll out of her office.

Then Theresa will say I am not returning any money I don't care about your circumstances. She gets out of it by saying they are custom doors because of the size but these is nothing custom about them They are made here and they are the same size as Lowes or homedepot doors. It's best you deal with a company that values the customer. This is ridiculous and just warning everyone what kind of business Theresa runs at Dons windows and doors.

I had 14 of Don's windows installed 2 years ago by a 3rd party window and glass company in Santa Fe. Long story short, 13 of the 14 leaked water every time it rained last summer. So I asked Don's if I could speak with an installer OR be provided their installation instructions, so I could pursue hiring yet another 3rd party to come correct or reinstall the windows to end the leaks.

I did NOT blame Don's, nor did I ask for any kind of warranty service; all I asked for was information about their windows. Their reply to my email simply was, "Call the installers, not our problem." I've sent two followup emails - ZERO response. How a company with such a don't-care attitude and lousy customer service can stay in business is mind boggling. Just read the rest of their reviews. AVOID DON'S.

The door is fine, the experience with the company was terrible. The installers were rude and argued with me about wearing masks in my house. They messed up my tile and insisted on putting a trim piece over it even though I asked them not to. I called and left a message for the owner to discuss how upset I was and instead of her calling me back she had the sales guy call me back.

The men that installed my new windows were very kind, extremely experienced they did a great job. They installed 6 windows quickly.

Worst customer service ever! Barry, one of the sales reps told us we had to tear out tile in the bathroom and remove part of the front of our house. when the installers showed up they told us Barry had done that kind of stuff before. When we called Don's Windows about the issues, Theresa who I believe is one of the owners was insanely rude and even hung up on me.

When my husband went in to talk to her about it, she blamed everyone else for the issues. It's been a few months and so far the product is pretty good. Unfortunately the people are hateful and incompetent!

I would give them zero stars if I could! Rudest people ever! 4 years ago the instillation guys were very nice and professional (I guess that can be what the one star is for) although the lady that came before them mis-measured the windows and then said it was due to our house settling (turns out she is the wife of the owner). My husband (a wood worker) had to make spacers to make the windows fit or else they would have had to remake the windows and we would have had to wait.

Now a window was broken and needed to be replaced. They came out right away to look at the window but then could not get anyone to come out and repair it. After 2 weeks of calling 3 times a week, my husband went there, in person, and scheduled for them to come out a week later. They called and canceled. Then it was rescheduled another week later and the guy broke the window taking it out (I am sure that is to be expected) but then left glass everywhere because he did not bring a broom or a vacuum with him, to clean up.

We had to clean up all the broken glass. I asked him to be careful as we have an indoor cat that can not be let out and he left the door open and let the cat out. Good thing she didn't go far as we are surrounded by coyotes. Needless to say.we will never use Don's Windows again! So rude and inconsiderate. What kind of glass person doesn't bring a broom or vacuum to clean up?

I went in to inquire about replacing the windows in my home. I felt confident enough to make my purchase the very same visit. Thank You Barry

In 2017 I purchased 7 windows from Don's Windows & Doors. Problems included (1) Screens that are difficult and/or impossible to reinstall after removing to clean. (2) Two windows leaking damaging the inside plaster and paint. I would have to wait weeks if not longer to get someone to come out. Was told each time it was not the windows or the installation causing the problems. Basically, it was my inability to rehang the screens.

The leaking was caused by the vigas above the windows. Never once, in over 24 years, since the house was built was there a leaking problem caused by the vigas. Called and waited AGAIN, then the one reliable employee quit and the COVID shut down happened. Recently was able to reach a "new" employee. We made appointment for August 29th. Once she found out I live about two hours from Albuquerque she said "holy cow".

From that moment forward the situation took a rude, unethical and unprofessional tone by the "new employee", the "manager" and the "gentleman" in charge of repairs. There's a $200.00 charge and the appointment is now set for late October. Regardless where you live they'll install windows/doors but if you have a problem, even if it's on their way to their cabin, it's to bad for you! They have your money why would they care about THEIR reputation? Margie Trujillo

We bought 8 windows from Don's and were very happy with how they looked but this past month after some heavy rains the windows leaked on the inside on the sills! Don's said it was cracks in the stucco but another older window exposed to the same elements did not leak! We think they did not seal the window well during installation and used poor chaulking. Then they charged us 80$ for a service call to re-chaulk the top of the windows! Very disappointed in Don's!

Barry assessed our old windows and guided us on the process of purchasing new double pane windows. We previously worked with Teresa for new windows on our old home. Two employees replaced 8 of our windows in less than 8 hours. Our new windows are clean and energy efficient and beautiful.

My husband works at Don's for over 20 years when he first opened up his business. Up to this day he still goes over there to get windows estimates for other people even though he doesn't work over there anymore, he tells me at Don's the windows are better not cheaply made.

I love my windows! I had all 13 installed by Don's. My house is so beautiful and quiet now, and people always ask me about the glass as it has a tint to it that helps with Uv rays and heat. I highly recommend!

I initially was working with one of the sales person (Barry Adams) on windows. I sent him a list of window questions to answer via e-mail and in writing. He proceeded to call me and give me answers over the phone and was very rude and interrupted me constantly and told me that he was busy with customers on the floor, short handed, had a doctor's appt., etc., which was not my concern or problem.

I never received his response to any of my window questions to this day. I did receive the warranty but it did not come from his e-mail address. I left a voice message with Don the owner on a Monday and told him what had transpired with Barry and would he give me a call to discuss my window questions since my time was running out to purchase the windows?

To date, which has been 5 days, I never heard back from the owner. Something is wrong with this picture and what are they hiding to where I cannot get legitimate answers to pending windows. Be very careful when you are purchasing windows and do the research and ask a lot of questions. When a owner of a company will not return a customers call, what does that say about the owner.very little and I will keep posting this where ever I can about Don's Windows and Door. A very poor excuse for a company.

We used Don's for new construction in 2018. The windows re the home's main feature and we chose them after MUCH research. You can see one picture here. They were so professional and when one thing was missing they made it available immediately. I think they may have been our favorite supplier/contractor out of the whole job, which overall went smoothly.

Since they did not do French doors, we got one elsewhere and the difference in quality between that and Don's Jazz slider is just incredibly obvious. We regret not just putting sliders everywhere and may even replace the French door, since a screen for it costs more than the Jazz door. Anyway, USE DON'S. You will not be sorry!

So far, Don's is a pleasure to do business with. Don helped us when we arrived at the showroom. Our big concern with window replacement is to obey fire code safety. Egress windows were not a concern to the many companies that we chose to interview. We did however find two companies that did care. We decided on casement windows to meet the required code with the help of two companies.

What finally swayed us to Don's Windows was the quality of the casement window (and the quality of ALL windows). Don himself totally explained the legal "clear opening" width required and how his window exceeded that measurement. Don even offered to install a special "egress" hinge if we chose to do that. Another concern we had were the window screens.

Many screens we saw at the different showrooms had gaps or were not well made. We are impressed with Don's screens. When Don thought we were going to rent the house, he advised against spending too much. But when he knew we weren't, he advised us to pay for better energy efficiency. Theresa gave the estimate. She was on time, even calling while on the way.

I think that she said she has been doing this for over 25 years. She thoroughly knows her products and installation techniques. Theresa helped us choose windows since we were combining three kinds of windows. She was able to answer all questions and was very friendly! She emailed us an estimate within a few hours. The estimate was incredible for the quality window, the sincere help, and the price (We even got an unexpected monthly special). We hope this review helps, we worked extremely hard finding our windows. We will update this after the installation.

I ordered 3 windows. My HOA will not allow white ones to be installed. My windows were not manufactured yet when I informed Dons. I had already paid. They will not even issue a partial refund. Don't use this greedy company. They should be ashamed to be a local company. They've passed the buck and won't explain their position. I should have read the reviews first. I will be on a mission to make sure no one goes through what I did with them.

First of all Don was great, he was very helpful. The one thing I did not like. We bought windows for our whole house. They did not even wrap the windows with any kind of protection. Then stated that there is no warranty on the windows. But they are willing to deliver for an additional fee. And to top it off the wonderful lady that answers the phone is not very helpful or friendly at all.

I've used dons Windows the last 5 years for rental properties and for 4 Windows at my house. All Windows were put in beautifully and all are working great. The double slider window they installed in my bedroom is wonderful esp during summer nights. This company is a literal mom and pop shop owned by a nice husband and wife team that's been in business 30years in New Mexico.

They manufacture each window themselves. Friendly, experienced and a local mom n pop business=no brainer. I'll always use them for my window and door needs. Support local business!

SO awful. Who is this Theresa chick? She is a BITCH. My landlord told me I would be receiving a call last week from Don's Windows. No call came. I was home over the weekend so it would have been convenient, had they called. Someone from the company called me the other day and told me Theresa could ONLY come today at 10:00. It was SO inconvenient for me to take off work today but I did. Theresa just called, hostile as all get out, and she's not coming because they are booked up til June. I'm PISSED and let her know that HER company planned this and that I took off work to accommodate *her*.

I said I wanted to know the name of her company because I would be leaving a Yelp review and making a complaint about her and she flat-out hung up on me. These people are nuts. Take your business ANYWHERE ELSE.

Rude Supervisor The Continental Arms Apartments is replacing some of the single pane aluminum windows with new double pane vinyl windows. Moving everything in my cluttered bedroom 2 feet from the window in my bedroom was a little inconvenient but I got the installers the room they wanted. The Problem was that the guy who removed the old window was too short to reach the Mini blind in the window and didn't have a step stool.

He broke the working Mini Blind that blocks the glaring morning sun. When I reported it to the property manager she said to tell the supervisor from Don's Windows. He had a real bad attitude when I told him his employee broke a working mini blinds and were they going to fix it or replace it. He said we (the tenants?) were supposed to remove everything within 2 feet of the window, it was "old and brittle" and he wasn't going to replace what his employee broke. Find another company for your window replacements that have people who have integrity and know what customers relations are.