Chown Security

Joel Chown was wonderful to work with! Our home needed to be updated with all black door hardware from old shiny brass. He was immediate with his communications, came to our home when promised (even slightly early), he compiled all the info for hardware needed & helped me arrange to have someone install it. Hardware order came in a timely manner as well, even during pandemic. Nothing was missing.everything was done correctly & seamlessly. Awesome experience as a consumer! Thank you Chown Hardware!

I've been buying commercial and residential hardware from Chown for years now. Their staff is very knowledgeable and friendly, it really has been a pleasure doing business with this company.

Lackluster service from the woman at the front desk told me what I needed to know regarding how much my business was valued. I had a much better experience at the nearby Ferguson.

I love Chown. Just walking in the door, you are greeted by all the pretty things. They are currently going thru a remodel but the warehouse space currently still has a good amount of samples on the showroom floor. Not all sales people are created equal. If you go, ask for Terri. She's the best! She's fun, knowledgeable and the kind of person that will get the work done.

I bought my lock and kept it for a couple months before installing it I did not know anything was wrong with it until it was installed. When it was installed we later realized that the rod that turns the lock on the inside was short and as a result it kept falling off where it was supposed to be thus damaging that part. I requested multiple times that they replace the damaged part but they refused, rude over the phone. They just sent a longer rod which is useless coz the other part was damaged.

Very nice selection with a high ticket price but hey, quality is there. It is something to look at for years and it needs to be ergonomically correct, functional, easy on the eye and a conversation point at times. I've looked around but was not dressed for the occasion I guess to meet bathtubs, toilets, shower fixtures and other Toto's. The sales lady asked me couple of questions and was helpful to note that all items are quite expensive. It's not what you say it's how you say it.

I'm not much of a Yelp reviewer, but my experience here was worth noting. I have been building/remodeling two bathrooms over the last few months and during that time have been to just about every plumbing, appliance, lighting and tile place in Portland. And most of them provide exceptionally lousy service. Ferguson: couldn't get them to return phone calls or emails, and they wouldn't let us buy the stuff, even after we went in and were standing there with a credit card in hand. Ann Sacks: ugh.

Beautiful tile, ridiculous service. The list goes on and on. I called Chown yesterday (after I opened a sink I had purchased online several months ago only to find it was a three hole, not a single as we thought) looking for a vanity top. Mariah was not only exceptionally helpful, exploring several options with me and even looking in the warehouse for a top that had been returned, but cheerful and friendly, too.

And this was when I was still calling around trying to find a sink to buy, not buying one there at Chown. This was the polar opposite of our experience at almost every other place we have shopped in Portland. I called her back this morning and ordered the top. It's a small, inexpensive item in the scheme of the beautiful things they carry at Chown, but I was given the type of service that one would expect if spending thousands of dollars. Mariah, thanks for your help. We'll be back when I'm ready to tackle the kitchen.

Beautiful store with a huge selection of quality hardware and with a friendly and knowledgeable staff!

If you've got the money, they have some really nice bathroom and kitchen hardware. The service people are all very knowledgeable in my experience.

Very rude staff. Salesperson was lacking in problem solving abilities and basic people skills. They try to upsell everything and then condescend when asked for different price points.

Chown Hardware is my one stop shop for all plumbing and lighting needs. They offer a wide range of selection. Their professional staff is always a pleasure to work with. Mariah is a godsend with her vast knowledge and thoroughness. She has worked side by side with me thru out my career assisting with turning my designs into reality. Big shout out to Steven and Marc who are always there with their undivided assistance and patience

Always professional service. Particularly Steve Brown. He somehow always manages to squeeze us into his schedule. Thanks

If you want top of the line, reliable and elegant bathroom and kitchen appliances and hardware, Chown is the place. I worked with Marc Belles who is knowledgeable, double checks everything with suppliers, and is very detail oriented in consulting with the client. He was very courteous with me and just as so with the suppliers he called for info. Great experience.

Working with Marc Belles for exterior door hardware was fantastic. I did not have a huge order but I was still treated as if I was buying the whole lot. He also worked with me on emails and sent me sketches. A great experience. I'll be back.

Crown carries a lot of higher end products so their prices are higher than big box stores. They still beat most online shopping for the same products. I have used Cohen before and had no problems. However, this time the service left a lot to be desired. Walked around for about 10 minutes and although sales people looked at us, no one acknowledged us.

Once we searched out someone we were well taken care of and he helped us get the right options. The problem was after they got our money. We were told 2 weeks. After 2 1/2 weeks I called and left 3 messages over 3 days and did not get a response to any of them. Only on my 4th call did I find out that it was in except for 2 little screws. Prices are good for the quality of product but customer service needs som Just got an e-mail 6 months later that our 2 screws are in will call. Now have a 45 minute drive to pick up 2 screws. I would think good customer service would just be to mail them to us!

I've admired Chown's selection for many years but never thought I could afford to shop there. I went there recently to buy some new entry hardware for a new front door. They worked with me to find something in my price range and made me feel comfortable (and excited!) about my decision. They poured over the details to make sure this would work with my door (I was not working with a contractor).

There have been a few hiccups along the way with multiple delays in delivery, but every time I have reached out to get updates, I have been very promptly responded to. I have greatly appreciated all of their help and will certainly shop with them in the future.

My husband and I had the pleasure of working with Mariah and Tim and they both were wonderful extremely knowledgable proffessionals. Prices were great and service above and beyond. Both Mariah and Tim shine at what they do. Very refreshing to get such personable service from a locally owned business.

I am only giving a 1 star because I can't give 0. Our contractor ordered parts in plenty of time to be ready for installation on June 8, he went to pick up and they only had a few of the supplies with a promise of the rest in 4 days. Nope, not four days. Then by Monday, okay, by Thursday, oh, they got delivered to Portland but they are guaranteed to be here on Monday (the 19th of June) but NOPE, not in.

Finally here on July 11 they are in. BUT, did anybody call to let us know they were either delayed, in or anything - NOPE. Will never do business with them again and encourage any contractor to strike them off their list as well. Their products are beautiful but it isn't always about that. Sometimes having a working bathroom without being delayed by an entire month takes precedence.

A very nice store, they sell very tasteful and premium home fixtures (door hardware, bathroom fixtures, toilets, etc), and they have excellent prices. I worked with Tara, who was very patient and helpful. This is very exceptional support, where someone is genuinely helpful even at no direct gain to themselves. Thank you very much for your time, insight, and offer to work with me, Tara.

After a 2 year search, I was able to find my Vessel Sink with help from CHOWN. The customer service help was wonderful as well. We couldn't be more pleased with the quality, knowledge, service and follow through of the staff. Nancy I.

Chown Hardware exceeded All our expectations, every step of the way. Doug, was OVER THE TOP helpful. We purchased a wall mounted vanity, a French product. After the plumber installed the sink and vanity, something was off. We called Doug to discuss the problem. This was not Doug's job! But he knew the product and was dedicated to customer satisfaction.

He dropped by our home, which was near the showroom, and diagnosed the problem. (Plumber error) We are so grateful and couldn't believe his can do attitude. Chown sells beautifully designed quality merchandise. Customer satisfaction is priority. Visit the showroom, you will not be disappointed, but rather, amazed!

Our beautiful sink we ordered from Chown came cracked and by the time we discovered it we were close to our install date. Customer service at Chown did not hesitate, they quickly ordered us another one and pushed for a quick turn around. They will get all my future business!

We placed an order of over 10k.the rep we worked with quit half way through the project. she stayed and pushed the sale through just long enough to get her commission. the project stalled because of each new person that came on to help never followed through with anything or they quit.dang can we get a break. Finaly I needed to returned a few fixtures speced by the rep incorrectly and she ordered more than what we needed to boost her commision.

I was helped by a gal who worked in a diffrent department. finaly somebody with some common sense and great attitude. got the returns handled. I figured I was in for a huge argument based on all the previous issues but thank goodness I was able to be helped by someone with some brains. all this to say I will not be using Chown for any of our future projects.

Terrible service. Keeps you waiting even though they have tons of salespeople standing around. I felt the salesperson was rude and not courteous.

Chown really went the extra mile for me today. Jason (Chown) helped me solve a problem and save me a ton of money. A screw in the door-lock broke off in the face plate on my Pearl District high-rise unit. And this lock was installed 12 years ago by Chown. So Jason diligently worked through their computer system and found a little bitty screw (for pennies) to fix my door lock as opposed to replacing with a new mechanism, plus the hours and hours of my labor to figure out re-installation.

I highly recommend Chown if you need parts and repair in your high-rise, home or condo! And they actually removed the screws from a new door assembly and sold me just the screws. To me that is going beyond the extra mile when they could've sold me the entire unit at full price. Note that Chown has a really "fab" show room to select fixtures for your home fix-it-up or remodel projects!

Go there! I know what I'm talking about because I used to be in the remodel business! Now I'm retired--avoiding home repair--seldom hammer anything except "hot toddies" and cold micro-brews at happy hour! For me--Chown will be a go-to place for advice & help (kudos again for Jason) as well as parts.

Take a number. Need a faucet? A fixture? Maybe a bidet? These folks will set you up in style. Or help the budget minded. Where are you going? There's a range of styles and things in mind! Tubs. Lighting. Sinks. Showers. Door knockers. Gosh darn it! They got it! I tells ya! Flash a smile without a smile without that number they're still as kind as can be! This is a must pit stop when you are thinking about a house remodel, the advice is priceless.

This place is such a mixed bag. Came here once and was completely ignored after wandering around for 15 minutes looking at cabinet hardware. No one offered to help me and the prices felt steep. Came another time and was asked if I needed help but the person they directed me to was busy and distracted and I'm pretty sure forgot about me. The most recent time I came here I had the most helpful gentleman who guided me so simply to various entry door hardware options.

He gave me detailed information but also knew when to give me time alone to mull things over. Not pushy but attentive. After the first two times I didn't think I'd ever come back but the company we are getting our new door from has a discount at this place so I reluctantly went. Glad I did! I'd probably give Chown one more shot before throwing in the towel. Those first two experiences really stuck with me.

Chown is a Portland wholesale and retail hardware store. I looked at them for cabinet handles and they had a good selection and great customer service.