Cascade Door

My experience has been a very positive one. I appreciated the professionalism from the initial estimate review, through the project acceptance and scheduling and on to the final installation. At all times the staff was friendly and helpful. The quality of the replacement door & opener and their installation was superior. I would work again with this group in a heartbeat.

My experience with Cascade was exceptional. If you ever need anything for your garage door, or just some honest advice, this is the company you want to get a hold off. Thank you for having such a great company and employees!

Cascade Garage Doors has installed new doors for us, and installed lifters in two houses. They are prompt, reliable and friendly. Twice when we had emergencies (a broken spring and a frozen door), they were there quickly (even though we're in Sisters) and had us up and running in no time. I wouldn't call anyone else.

Jessica was wonderful to work with. Our garage door opener failed. They responded very quickly and had a new opener on in just a couple days. The installer was quite efficient and friendly. If I ever need garage door work again, they will be the first call. They have a good team there

I was very impressed with their service starting with Jessica. She was so helpful and scheduled the repair for my mother's garage door right away as we were in the process of selling it. Brett and Colton did a fantastic job and were polite and considerate, even when the garage door wouldn't go down! They turned right around in the driveway and found a broken wire. Thank you Cascade Garage Door for the great service.

We had an epic failure of an old motorized shop door. They came and evaluated what was needed for the fix. They made sure to make it a safe system. What made this service exceptional is the way they worked around a 15 -30 week supply issue for a new panel and got us up and running in short order!

Called other garage door companies everyone was at least 2 to 3 weeks out not guaranteeing Parts, Cascade Door came through that very day Kirk the owner was extremely helpful, confident, and very knowledgeable person, got the job done within 2 1/2 hours and we were on our way. Great service, great company, use them you won't be disappointed!

I had a broken spring on my garage door, and my previous garage door repair place couldn't help me. I called Cascade Garage Door and they help me out that day! Great service, friendly serviceman, and my garage door works great. It cost more than I thought it would, but I am a satisfied customer. Next time I'll call them first.

Someone in our house, we won't name names (there's only 2 of us who drive and it wasn't me), drove into the garage without the door fully up and the roof box on top of the car. It ripped the door off the tracks and trashed the bottom two panels. I called Cascade and they actually sent someone that evening, less than an hour from when I called.

They got it working again. They ordered and installed the replacement panels, which took a few weeks, and recommended a great painter. It looks like new. Well done! I'd send my grandmother to these guys. I had an "opportunity" to use this service. again. we will not name names but someone drove our car into the garage door. again. Anyway, Cascade Garage Door took good care of us!

Best Service in Bend! After backing into my garage door and twisting it off the rails, I was panicked to get it repaired enough just to get it closed before sundown on a cold winters day. After several unsuccessful calls, I called Cascade Garage Door and spoke with Jessica -- wow! She assured me the crew would be there before the end of the day. Believe me, I was skeptical.

But in less than 2 hours, Brad and his assistant pulled into the driveway. Within minutes, it was clear that they knew what they were doing, and had all the tools on the truck to get it done right away. They were TOTALLY competent, professional, efficient, friendly, and they repaired the door within an hour -- at a very reasonable price. What a relief!

This kind of service just doesn't exist today - but it does at Cascade Garage Door. I was already looking to purchase new garage doors sometime this coming spring. Now, there is only one place I will go to get them--Cascade Garage Door. Best Service in Bend!

I hired Cascade Garage Door to replace my garage door in October 2021. I am very satisfied with their professional services and the quality of their work. From the beginning, the Controller and Office Manager provided me with excellent customer services in answering my questions, providing suggestions, and explaining the different garage door options.

She helped me to make an informed and money-saving decision on a new garage door. Cascade Garage Door is a reliable, trust worthy, diligent service partner that you can depend on. I highly recommend their services.

They were great. I left the area, but I would certainly use them any time. Fair, honest, knowledgeable, and reasonable. What else could you ask for!

I can see why Cascade Garage Door gets 5 stars! I called yesterday afternoon and within a half hour received a call back and an appointment was set up for the next day! They were prompt, serviced the garage doors and corrected the problem, their price was quite fair, and they are the nicest people ever!

I called Cascade when my garage door would not open anymore. They had a technician out to see me and the spring replaced within three hours! Maybe I just hit a slow day for them, but that was way faster that I had anticipated. Their tech was friendly and knowledgeable. I'll definitely call them again if needed!

We had them initially install some custom made wood garage doors for us 15 years ago and this was the first time we've ever had to call for service! They scheduled an appointment for the very next day (promptness like that can be rare in Bend) and called the next morning and actually came sooner than expected. The guys were professional and handled the problem quickly and even serviced the other door for us while there. We were expecting a bill 3 times what we were charged, so that was an awesome plus! No problem recommending them for any door services one might need.

What an amazing company! I can't say enough about them. I called on a Monday afternoon at 2pm because our garage door was not wanting to shut anymore without holding the button on the control in the garage. Jessica sent a technician our that same day! He diagnosed the issue and said they'd need to replace a part, at this time it was 420pm so we set it up for the next day.

They made did the replacement and the garage door works smoothly and much more quietly. Definitely recommend giving them a call for any garage door problems. They are amazing.

What a great small family owned business! Wonderful customer service, called prior to arrival and no up selling. Brett was a wonderful, honest technician. I highly recommend cascade door. We also got an estimate on a potential house we wanted to purchase. Jessica was professional, timely and we experienced excellent customer service.

Cascade Door is awesome! Our spring broke on our double garage door. I called and they had someone at the house within two hours.it was fixed a half hour later. And for a very reasonable price. Thank you so much for your quick action and repair.

Be careful! The new owner tried to sell me a garage door opener only a couple of years after previously installing one. He claimed the wood door needed a more powerful motor when in fact this was not the case & the old one works fine after minor adjustment by one of his workers.

I just wanted to write an update. Cascade came out months back and put a plastic garage door rain/ weather stripping on the floor/ seal of my garage door. I am so happy that it has totally worked! I used to get big pools of water in my garage when it rained, but this weather stripping has solved that problem and kept the water out. Thank you!

Kirk is an amazing business owner who cares about doing a quality job the first time. We have had a few bad experiences with other door companies but because of Kirk's quality of work we will be going no where else!

Great service! Two years ago we moved into our house and the garage door was sticking. We called Cascade Door and he immediately knew it was too much tension on the torsion bar and he adjusted it and said "I guarantee it." 3 weeks ago the torsion bar broke/failed. The owner of Cascade Door came out the same day we called him. He immediately knew what the problem was.

He freed our car from the garage and upgraded the torsion bar to a spring that same day. And, he explained the difference of quality between his preferred parts vs what was used when these homes were put up 9 years ago during the housing boom. Cost of repair was very reasonable.