Edelen Custom Doors

Rick is soooooo awesome! We placed our order today. we can hardly wait!

Steve was a great rep to work with. He was patient, honest & thorough throughout the whole process of choosing our door. The installers, Darren & Jonathan, were on time, courteous and hard working. We love our new front door and would recommend them in a heartbeat.

The spring on our garage door broke unexpectedly (as springs always do). A friend gave me the name of Edelen. I called, not expecting someone to be available on the same day. But, delightfully, Kevin was available. He arrived in less than 2 hours from my initial phone call. He moved fast, he knew what he was doing, and he was friendly. I have to say that his service and expertise were stellar.

Little did I know that garage doors should be maintained and tuned up regularly. I have to say that he went above and beyond for me. Both of our doors are now working very acceptably. Of course, I don't want to spend additional money but if service or doors are needed in the future, I'd be happy to contact them again.

To anyone who need door services, do not go to this company. As you can see, their YELP stars have been reduced to 3.5 for a good reason. In my case, I have been trying to get an order complete from their stores for more than 8 months. This was dragged out due to poor service, lack professional activity, and dropped communication with at least three persons. I will never use them again. I am not alone as you can, rated one star, at best, for doors installations by others

Very professional, punctual, and fair. Will be using Edelen for any garage door-related needs.

While visiting to explore some garage door related options, I had a great experience. They were very knowledgeable, factual, and honest while also not being pushy. They also had items in stock currently extremely hard to find elsewhere. Check them out!

We got a new garage door from them and we love it! Install went great. They took away the old door. The new opener is much quieter and smoother than our old one. We got a metal door that looks like wood and it's very realistic without the upkeep.

They answered the phone when I called and showed up on time. The tech was friendly and efficient. I had springs tightened and service done on two large overhead doors for under a hundred bucks. I'll use them again.

Good luck getting these guys to do anything. I went in for a new garage door. Simple replacement. It took three months for them to finally install it. In the end it was what I wanted, good price, and the installation was well done and quick, but there was no communication up to that point. I had to regularly call them and go in person to try and get any information on what was even happening with my door, because they never gave me an update on what was happening or when I should expect the installation.

I got a lot of confusion and promises that they'd call me back, which they never did. I never even signed or agreed to a final price. They originally gave me a non final estimate and then in the end they send me an invoice, with no information on how to pay it or by when to pay it. Luckily the invoice was that initial non final estimate, which I was fine with.

I called them to ask how to pay, they said they could send me an email. I gave them my email, verified it three times, and never got an email. After a few days I went in person, paid it, and got out of there. Throughout these three months I was also trying to get some doors in my house replaced. Had the same problems. The guy said he'd get me some estimates, he'd send some guy out to measure, and get the install scheduled.

None of that ever happened. I called to ask for updates. They said they'd call me back. They never did. I ended up giving up on him. When I went in to pay for the garage door he clearly recognized me, but had no memory of all the things he said he was going to do that he never did. Ultimately, it's not hard to install windows and doors and they don't make any of the actual products so you'd end up fine. This complete lack of communication and information is unacceptable though.

I just canceled a $1000.00 door order from Edelen. I asked them to order it for me over 6 weeks ago. They just got around to doing it and wanted to pass on a price increase that just went into effect. Really? Probably just as well, the last door I ordered from was installed with damage on it. I'll look elsewhere for a new door, lost my business permanently.

I ordered two doors that were Larsen doors from Edelen Doors & Windows. One was a beautiful locking glass storm door on front and the other was a custom made door for the back with an upper screen and a lower doggie door. They are both exactly what I needed and the pricing was super reasonable for custom doors with colors that even matched my house! Plus, when I was having operator error issues with the front door locking mechanism (simple) they even came back out to show me. Quick and amazing service.

Terrible customer service. Extremely misogynistic. I work in the construction industry and frequently order doors. Manger laughed at me when I asked him to reinstall a door that was manufactured wrong. My colleagues and I won't be ordering from Edelen ever again.

I have been going here for various services on my garage door. My most recent encounter was last month when I purchased a retractable screen door. I opted to install myself since I didn't want to pay the extra installation cost. When I picked it up the person that checked us out printed out the installation instructions, went through it page by page with me.

He then found out that the instructions wasn't too clear and was missing a page. He then took me to the back. Assembled majority of the parts. Him and one other person helped me. They wanted to make sure that I don't miss a step. It only took me 15 minutes to install when I got home. I was very satisfied. They have gone beyond my expectation. I forgot the gentleman's name but he sits in the back by the printer. Super detail oriented person.

I called to ask for prices not knowing anything about windows. The man who answered the phone said there is millions of windows, hundreds of brands! Of course I know this, but stating since the beginning I know nothing about windows, he keeps asking what am I looking for? I mention I went to Home Depot and they quoted me for a brand I named, and he said we don't carry such poor quality! Thanks for the great service and wide knowledge you left me with!

When we needed our door repaired quickly, Matt was at our house first thing the next morning. He was very thorough in explaining what had happened to our door and how he was going to repair it. He went above and beyond in greasing and checking everything out. Matt definitely provides awesome services!

Kevin is ALWAYS so thorough. We appreciate him and the Co. Phil /Dee Wright

Our sliding door handle recently broke. It's a very unique handle and other businesses were unable to help us. Edelen Doors & Windows spent 30 minutes researching it, found one on the other side of the country and gave us the information to be able to purchase it on our own. All without a sale because their suppliers don't carry it (it's a super rare handle).

We were extremely impressed with their professionalism and plan to come back the next time we need work done. Also, it was so nice not to experience a pressure sale! Thanks for being so helpful.

My builder used Edelen Doors and Windows to install garage doors in our new home. I ask Kevin to come back annually to made any adjustments or repairs the doors may need. With twenty years of experience, Kevin knows how the doors should operate and what to do to make them work properly. He is an expert, and I trust his work.

We just finished a kitchen remodel and it included a beautiful black French door. We needed a screen, and because the new French door was an outswing, the screen door had to be on the inside, and retractable. We talked to several different screen door companies, including Phantom and Clearview, but what they offered would cove up the beauty of the new door.

A friend who makes doors told us about Edelen Doors who carry Glidescreen. We took a look at the Glidescreen door in their showroom. It was exactly what we wanted! The door we ordered was custom made for us on-site, and painted with the same color and sheen of our French door. The screen hardware blends in so well it is invisible. The handles slide up or down so they're out of sight when you want them to be. It's the PERFECT door for us. Edelen and Glidescreen worked with us to make sure we had exactly what we wanted -- and we are VERY HAPPY!

I needed a hollow metal door for a bussiness restroom door so i needed it soon as possible. I talked to a David and was told 3-7days and a good price. He said he wood call me. Well i waited 4days and had to call him back only to hav him say he messed up and was supposed to call me back and get more measurments which i already had gave him, so i gave them to him again and he said he call me back so finally after 10 days i call back and hes out of office and no one there can even find my order.

Then i get a call finally from him saying he cancelled order cuz manufacturers couldnt do it for the quoted price and time frame. What did i want to do? Well i should hav called real professionals and order it there! Now i hav to go else where and start over the ordering process. Thanks Eldon idiots for wasting my time.

I want to thank Jay Higgs for his excellent customer service today. When I walked in Edelen's door, David Whitchurch greeted me even though he was on the phone. Jay came to help me within a minute. I was looking for a part that seemed impossible to find. A spring latch for a Symington window. It's the small latch on each side of the top of a single hung window, that allows you to drop the window open to the inside of the house for cleaning.

I had been to, or called almost every hardware store in town and nobody had it. I ordered a part that looked like it from Home Depot, and it was 3 times the size. grrrr Edelen Door and Window, had a box of spare parts for Symington Windows, stashed on a shelf and found the correct part. They gave me 2 possible fits. Jay Higgs then proceeded to show me how to get the broken part out and install the new part. No tears, out of frustration, today. Thanks Jay and David.

I have used Edelen three times. Twice to repair an old fashioned garage door spring. The guy who came out the first time had to do a bunch of work to be able to safely install the spring and a safety wire. Im pretty sure he did a lot more work than he normally did, but he charged me a standard service charge for the call. A little more than a year later, the spring on the opposite side of the door broke and the same guy came out to fix it.

Less work, but the same service charge applied. He was friendly, knowledgeable, and cleaned up after himself. I was completely satisfied with the job done and the cost involved both times. Last month the spring broke again, and The Boss and I decided it was time for a new garage door, the old one was made of wood and it was nearly 70 years old. The same gentleman came out, looked at what I had, showed me the catalogue and we settled on the date for the work to be done, the type of door to be installed and the price.

About two weeks later, one gentleman showed up to remove the old door, and install the new door. I was skeptical at first, but less than three hours later, the old door was gone, the new door was installed. The guy probable spent 20 minutes just making sure the door opened and closed and latched properly. He did very good work, the door works great and I will gladly recommend this company to anyone needing a new door or work on existing garage doors. Thanks Edelen.

I have been working with Wade on several projects and have found him to be very helpful and knowledgeable. As a general contractor I appreciate the quality and service. CRC Construction Richard Martin

Accidentally closed garage door on my rear bumper and damaged it. Called Edelen Door. Talked to the door man at 3 pm and said he would be out to look at it on the way home to Milwaukee as I live in Clackamas. He said he gets off at 5 pm. I waited till 6:30, NO SHOW, NO CALL. Called next morning and asked what happen. He said he forgot and there was a man in my area and would look at it.

He arrived in the next few minutes. Great! He took pictures and talked to his office he said they would get back to me with an estimate. It has been 5 days and no call back for estimate. I would like it repaired as soon as possible. Poor customer service. They must not need the business.

This is a great company to work with. Their owners and employees have been in the business for several decades and really know the ins and outs of window and door installation and product benefits. I highly. recommend you check with them if you are considering windows and or doors for your home. I have purchased from them time and time again.

Broken Garage Torsion Spring. This is the 2nd time I had service from Edelen Doors and Windows Company. The first time lasted 6 years ago, so I can't complain. As matter of fact, I was really impressed with the technician Santiago Llanos, they sent out to service my broken garage spring. I used to work as a field service tech for Xerox as a copier technician for 10 years, so I know when observing someone's work will tells me if they are an experienced and knowledgeable person. Santiago knows exactly what he was doing the entire time.

He measured & measured and even repositioned the spring mount center-plate that was like that forever. Every little detail was performed flawlessly. Once the springs replacement was done, he then tune-up and lubricated every moving parts of my garage doors hinges and bushings. The entire job went well efficient and he cleaned up every drip on the floor from lubrication.

He even advised me not to put too much grease on the screw drive track to prevent grease from dripping from the hot summer. I. Santiago has been doing this for 15 years so I trust his work and would recommend him to anyone who needs service on garage door.

Quite possibly the worse customer service I've ever experienced in any home remodel project. Does not respond to any emails or phone calls. I eventually went into the store for help and was ignored by both employees. I'll take a hint and take both my money and work elsewhere. Read the other reviews. And save yourself the hassle.and find another door/window reseller.

They solved some door issues for me, and then fixed a broken lock (including the hardware) for free. You can't expect free but they treated me well. The experience was simple all the way!

I have used these guys for three projects. Steve H the sales guy is a great guy, but unfortunately, his support staff is the worst. I ordered my product in the end of June and was told 6 weeks, which is fine. But when the 6 weeks came up and I started to call to see what was going on, my phone calls were not returned. I believe the schedulers name is David.

He is rude, he lies and NEVER follows up with phone calls or emails. I was told they lost my order, I was told my order fell behind his desk and I was told Steve never passed the information on to him. I was also told the gentleman they wanted to do the install was on vacation and when he got back he would complete the work. Only to find out they never ordered the custom door.

You would think after spending close to 10 grand over the course of three projects, that when they realized they made a mistake, they would do what they could to expedite the process because I am a return client. But no, more rudeness, more lies. I was told that I would get a discount, but received the final bill, it was full price. I paid it.and waited a couple of months to do so, because the bill fell 'behind my desk'. I have four more projects to do in the house and the next time, they will not be getting a call from me. If I ran my business like this, I would be out of business.

I wish this could be a higher rating, and it is not in regards to their products, as I have heard only rave reviews about the work they do and their products. The complaint is about the person who does their contracting and contacts customers. I finally gave up trying to work with them as he didn't respond to an email, sent a week before and when I expressed frustration from not hearing from him, his reply "I didn't see this email"!

I would think a customer relations person would be checking their emails several times a day, and when a customer asks for a scheduled installation there would be a prompt reply. I was a customer who wanted their product and was prepared to schedule an installation. NOT, "I didn't see this email" Also, there should be a receptionist or other person who answers the phone, each time I have called, it is someone who says "hello" and when I ask for the person I wish to speak with, he has not been available and the I am told, "I will have him call you back".

The first time this happened, I never did get a call back, so I called again, and eventually when I spoke with the person I wanted, he told me he had never received my message. A strange way to run a business.

I just got off the phone with the rudest person I have ever dealt with! He answered the phone with Edelen.period. I then tried to explain the problem with my garage door and he said nothing. I told him my neighbor said it was a common problem and his only words to me was "oh so your neighbor is an expert!" Yikes this is one unhappy dude who obviously doesn't need any business. I told him to never mind I'd call someone else and he said "great" and hung up! Incredible! PS I've never written a bad review on Yelp but people need to know!

I just had some construction work done by Edelen Doors and Windows. They sent Darien and Robert out to do the work. Darien did a fabulous job installing and moving my front door. The job was flawless! I am sooo pleased! Would definitely call them again for any more work I need! Way to go Edelen!