Panda Windows & Doors

Efrain really took the time to listen to what wants were and showed us exactly what we would like. He is very knowledgeable about Panda windows and got a look into the manufacturing warehouse. Love that it is locally built. Beautiful products and showroom.

If you are considering getting these doors, do yourself a favor and do it, amazing doors, great quality and great people to help you out. Shout out to Kornel Galambos, the Los Angeles sales rep who guided us through this process and couldn't have made it easier for us. Super happy our new doors, thank you to everyone involved in the process and thank you again Kornel for taking care of us every step of the way!

If you ever get a chance to work with Panda, Marisol is your girl : She is definitely experienced with everything Panda related and she always helps me out when I have questions and I always have a lot of questions! Also, I'm pretty new to working with dealers and she has so much patience and kindness towards me. She always consistently goes the extra mile when explaining things and does a great job clarifying everything for me.

She is definitely my favorite person to work with at this company and I hope to do more business with her in the future. Please give her a raise! She works way too hard for her own good!

I'm working with Rene and she has been so helpful and responsive! I'm looking forward to getting the product.

I recently contacted Panda Doors for some replacement Upper 4 Way Rollers for a 22 Panel Frameless Panda Door Bi-Folding System. This Panda Door System that my Company was contracted to repair was not functioning properly and needed new Upper Rollers. These rollers hold the entire panel and are totally independent of each other and also allow for adjustments as it rolls through the upper track.

I was put in-touch with Marisol a Service Rep. at Panda Doors. She was very knowledgeable and helpful in helping me find the correct rollers that we needed to repair this door system. She was able to have them sent out to me immediately. I received them in 3 days and was able to successfully repair the Panda Door we were contracted to fix. I cant thank Marisol and Panda Doors enough for helping me locate these rollers.

I will definitely call them back for future service needs. Panda Windows and Doors offer a great product. I will use them in the future. Thank you. West Coast Window Glass and Door Armando S.

We use Panda Window and Door products every chance we get. The biggest reason is their superior customer service. If we ran into any problems (usually our fault), Marisol responded immediately to get us what we needed as quickly and painlessly as possible.

I'm the building engineer for the Salinas Police Department and needed help locating a part for our Panda Doors. Marisol Somochi the service rep is outstanding and very helpful! The part will be sent immediately and thanks to the quick and hard working Marisol! Thanks!

I needed to get a replacement part for a Panda system & customer service rep, Marisol Somochi was very prompt, helpful, & friendly. They were able to get the replacement part shipped out the same day they received my request. This is the fastest service I have ever received from Panda. Thank you for all your help Marisol! I appreciate you & your hard work in helping to get my customer taken care of in a timely manner.

Marisol answered my questions and got me the replacement part I needed within 24 hours. Great service!

I was recommended to Panda through my contractor - we wanted to enclose our outside kitchen and was ordering 2 systems. After multiple measurements, pictures and views of their website we selected one of their systems with horizontal garaging of the panels. After weeks of back and forth they recommend not to go with this system - even though it is on their website.

So we changed our plans and selected another system with a pivot door - which is what they appeared to have been pushing from day 1. This was a compromise on our part but our contractor was confident we would be happy with it. Well that was still apparently not enough incentive on their part to complete drawings (which are required before the order) and process an order - but not enough honesty to have not accepted a $10,000 deposit almost 4 months earlier.

We finally decided to pull the plug on the order - I now regret not having read Yelp - which I am not usually a fan of - before we wasted months waiting. There is NO customer service and minimal courtesy and communication - so if none of these attributes are important to you I invite you to TRY and work with Panda. This bear should be extinct.

I had the most amazing experience with Panda Windows service. I recently purchased a 13 year old house in Vermont which had 14 foot lift and slide sliders. There was a small gasket leak and while I could not find a local Panda dealer, Marisol walked me through the entire process of servicing and replacing the gaskets. Thank you.

I soliciting information about how make a little touch up in sliding doors and. I Talk with Marisol Somochi and she is very helpful person she give me the better option I can find and very respectful I'm very glad to talk to her very nice person congratulations for your employees

I had a great experience with the Service dept at Panda doors. A clients house was broken into and had some damage to the locking mechanism, Marisol at Panda was able acquire the parts for this door and overnight the shipment, which allowed me to secure the door the next day. I hope to not have this problem again, but it is good to know Panda took the security of my Client seriously.

Ordered and installed three sliders from Panda, They look great and have had multiple compliments by friends and even the city inspector. Jacie was our sales manager and she was professional, friendly, informative and very patient. She took the time and effort to answer all our questions in a courteous and efficient manner. We couldn't be more pleased with the final product. I highly recommend Panda's unique doors and Jacie made the process easy.

We purchased a door from them--they sent a different door that doesn't function properly--business doesn't seem to be concerned. The door they sent doesn't even have a proper space for your hand while trying to unlock. Very disappointed

Audrey did a phenomenal job at helping address my service issues with my Panda door. She quickly identified the problem and was able to send the right parts to resolve my issue. My door works great now.

What a joke their customer service is regarding repairs. I had a seal come loose on one of my doors so I called and was passed off to Luis. He stated that Panda does not have installers or repairmen on staff only freelancers. Well I called both of them to no avail. Christian would not answer his phone and George was always too busy. I also purchased a screen door that has since become inoperable. They told me the manufacturer does not warrantee a screen thats outside. Have you ever put a screen door inside?

I've worked directly with Stephen Keller and his product knowledge and response time is always spot on. This is a great company with an superior product.

This is an excellent product. It is also quite expensive. After paying over $!50,000.00 for a multi door installation, I have received incredibly poor service. Actually, no service. The doors will not close or lock and often just swing open. As we live on a salt water bay, one can imagine this is an unacceptable situation. It is now 2 months after the installation was completed and the company is completely unresponsive. I will now have to go down the road of legal action just to get them to finish the installation. BUYER BEWARE!

We ordered 4 total lift and slide doors for a new home we built a year ago through the recommendation of our builder. The final product installed is a good product, however the service is absolutely abysmal! I tried for months to contact someone via phone calls and emails to try and order screens for our doors. I finally received a call back from Terri Frances - Reginal Sales Manager for Southwest and South Central Mountain States (We live in Colorado) and was able to get them to come to my house to measure for the screens, ONLY because they were already in town for another new house build.

That was April 21st. I sent 2 follow up emails to Terri 4/22 and 5/15 with ZERO response back. Every time I tried to call her, she was in a meeting? I left messages with NO call back. It's crazy because I was trying to buy something, not request service so you'd think they'd want the sale? Finally I called 6/21 and asked to speak to a manager because Terri was once again.in a meeting.

I never received a call from the manager or Terri, but did receive an email from Terri on 6/25 saying "Sorry for the delay, we were changing up directions on screens and so it took me a bit to provide you pricing. Per the details you have provided us, please see the attached proposal for you to review with regard to Project." REALLY? No response for 2 months and that's the reply.

I just finished researching what other company also sells custom lift and slide door screens and THEY will be getting our business! We will NEVER buy from this company and will never recommend them.

We had Panda doors installed in our new home in Old Pasadena. Unfortunately, after two years, one window panel was broken by a stone from a workman nearby. I called Panda Doors and ordered a replacement piece of glass, sending a photo of the door panels, they looked up our original order, and we placed an order for the replacement glass. When the replacement glass arrived, it was the wrong size. Panda Windows and Doors claims I ordered the wrong size.

I relied on them to know what panel was broken from their original plans and from my photo of the broken window and the adjacent windows. I asked to speak to the manager, and she has not retuned my e-mails or called. I love the doors and just want the right glass to restore them.

Could not agree more with all of the negative comments on this site. Salesperson came to my house and recommended a door system. I said OK and I have to admit I signed the design because I thought he knew what he was doing. Being in the construction business I should have checked closer but when you higher a company that claims to be the best you take if for granted they know there product. Took over 4 months to get the doors only to find out on the day of install that what the called out was not even close to what would work in this application.

The installer claimed he could get them to work and would install them so I wouldn't have 3 large holes in my house while it was 20 degrees outside. He then told me they would work but he would have to come back and reinstall them but for an additional fee. I then called the office and talked to my salesperson who informed that was the application that work for my set up.

I had to send him the proper install track from his own website because he did not know it existed. I have to assume some responsibility for not checking closer but as a general contractor for over 23 years I can assure you I will make sure this never happens to any client or fellow contractors client that I know is thinking of using Panda. I can only imagine how many people they have done this to and if you complain they just pass you from person to person and even after you agree to pay the fees they still do not respond with any urgency.

Over priced and way to full of themselves. Maybe take a step back and start caring about customer service because good news travels fast but bad news travels at the speed of light and I will make sure I tell every contractor I know about this experience.

I live in Northern Florida. Had three sets of custom collapsible patio doors installed about 5 years ago. I recently developed a problem with one of the lower hinges on the doors. I called Panda and spoke with Katelyn who asked me to send pictures to better understand the problem. I was fully expecting I would need to pay for replacement parts but was informed the new parts would be covered under warranty and they were sent via UPS for free.

My contractor was amazed and the new parts worked great. Great communication though out the entire process and Katelyn proactively reached out to me to make sure everything worked out OK. I was very impressed. I think if you choose Panda products you need to make sure you have a contractor that can deal with complex installs. Their products are usually custom fabricated and require precise measurements and an installer who is experienced and will not cut corners.

It is easier in South Florida to find certified installers but really if u have a good contractor or someone experienced in door or window installs they call install the product correctly with the provided directions. The factory works with you to draw up design plans, confirm the final dimensions, and then ships the product for install. They were able to color match my existing doors so everything looks seamless. Innovative product that is perfect for customized design and build projects.

I am remodeling and expanding my home and decided after shopping around to go with Panda for a large folding door and a large folding window. I was very concerned after reading some of the reviews but happy to say my experience was absolutely perfect. My sales rep. Stephen Keller was awesome, responsive via email and phone at all times. Answered all my questions honestly and quickly.

I emailed him all the time and did question the bad reviews but he was very open about it. I am glad I went with an installer he recommended. Christian the installer was very quick, experienced and professional. My doors were ready on time and installed when scheduled. I had no issues with shipment the driver helped unload them. I love both the door and window very much and are exactly what I pictured.

My home is almost finished. I will share some pictures once completed. I can't wait to use them. Thank very much for wonderful experience. I would very much recommend Panda if your looking for folding doors or windows.

I went to great expense to find a door manufacturer that could provide us with a "statement" entrance for our newly renovated reception space. After reviewing Panda's offerings online, I worked with my contact there who made many false promises and unfilled commitments. After an extended period after making my deposit, I learned this individual left the firm.

My new contact made similar promises. The end product, which I spent over $24,000 for was not anywhere close to the sample product Panda showed online. More over, the installation was ridiculously more complicated and expensive than communicated and none of the particulars were explained prior to final purchase i.e. door track would require recess in flooring, window tinting was uneven and shows "dripping" within the pane.

The coloring did not match up anywhere close to the specific example I chose from photos online, which given the expense paid is very disappointing. BE CAREFUL WITH THIS VENDOR YOU ARE NOT LIKELY TO GET THE SAME LOOK/FEEL AS ILLUSTRATED BY THE PHOTOS PANDA SHOWS ON ITS SITE AND YOU NEED TO READ THE FINE PRINT ON INSTALLATION. IT WAS NOT WORTH THE SIGNIFICANT PREMIUM I PAID TO USE PANDA!

2 Years from previous post still waiting for Panda to make corrections.

We live in Northern California and had Panda windows installed 10 years ago. First, I have to credit our installer for ensuring they followed the company's installation instructions; not taking shortcuts to save time or money. The windows are still in great condition. However, our home has settled over the years and needed maintenance and adjustments. Christian, Panda Technician, is awesome! He is very knowledge and professional. He worked on all eight windows and they perform like the first day we had them installed. I would hire Christian again.

This is probably the worst decision I have made in all my years in Contracting. I should have figured, since it took me three times of calling in and getting promised a call back to actually get ahold of someone in the sales department just for an inquiry on the doors. However, I still went on a whim and chose them since they are local. Now the doors resemble the customer service, horrible.

My client is everything but satisfied. If I could give negative stars I would. And to add, the installer was incredibly rude. Once they get your money forget about any request on issues with the actual product as well. Always read reviews before purchasing anything nowadays I read the reviews and disregarded them and now I have to deal with the consequences. I will continue to use Nanawall for my choice of doors. And to anyone out there, please think twice, the reviews are here for a reason.

I was looknig for windows that had better insulation as we don't have much shade coverage. I went for the thermally broken aluminum windows, which by name doesn't sound good, however they keep the temperature control better than any normal windows and I am able to use my AC and heater less which saves me a ton in the long run. I am not scientific but if you check them out you can read all the specs if that is something you can do and understand. I took time to call and get questions answered which helped me make the choice that I did.

We bought several tens of thousands of dollars worth of Panda windows for a home renovation in NYC. To make a long story short, Panda windows are low quality, over-priced, badly-designed windows. While they are spec'd for cold climates, our windows were drafty and would not shut properly. Customer service was awful, and the company does not stand behind it's work.

They tried to blame us for not using a Panda-certified installer -- Well, after several phone calls to the office, they finally admitted they didn't have a certified installer in the New York area we could have used in the first place and refused to stand behind their product. We ended up replacing every window. Do not waste your money. There are much better windows available for better prices.

I have used their custom door products. Smooth as can be if installed correctly, and the opening is properly prepared. Otherwise, like any other system, it will malfunction. My advise, pay the money to trusted GC's and listen to structural engineers. It will save you a lot of headaches in the future. I recommended this to people I know, and some have actually bought a door or two.

For the price, its worth it. Learn to listen, read and execute the shop drawings properly, don't cut corners, and voila, you will have the best door systems you can afford. However, customer service is another story. Try as they might, the sales, service and installation teams are at the beckon call of the management. There is little they can do to resolve issues without upper management approval.

Do not order doors from this company under any circumstances. After they received my payment of $13k they stopped returning my calls. The door panels I finally received were not operable and after a year of threatening legal action via voicemail, I finally received only 2 replacement panels that were even worse than the originals. The engineering on their product is second rate and I would avoid them at all costs!