Reflecto Shield Of Tucson

These folks at Cure UV has the best customer service I've ever encountered! EVER! They'll bend over backwards for you. Kudos to all of you at Cure UV! And thanks for all your help!

Ordered a lamp. They charged me the same day. I didn't receive notification that it shipped (after waiting more than a week). I sent an email and they told me that it was on back-order and that they would let me know when to expect it. Never heard from them so i called and they told me another 4 weeks. They told me that they HAD to charge my credit card when i placed the order.

They also said that they can't keep their website up to date on back orders. My opinion is that they keep this up and they will have the demand go down far enough where they can keep up.

Awesome company and customer service! I recently had an issue with a sanitizer I bought at the beginning of the pandemic, I called in and they not only were transparent about what they thought the issue was, they immediately shipped out a brand new and upgraded unit! Wow! I am a loyal customer now and will always purchase these type of products from them!

I see reviews about shipping, especially early in the pandemic, many, many companies were having issues with shipping when this first began, that's out of their control, but what I learned today is what is in their control, they will make right!

UPDATE: Two weeks after placing this review and contacting the BBB, we received our order. Company never responded to the BBB complaint or sent any emails/phone calls. If there were an option for zero stars, I would guarantee that would be my rating. We placed an order Feburary 28th, 2020 and were promised two week shipping. Well here we are in mid May and we still have yet to receive the light.

We were told they would send us the upgraded light at no extra fee ( which they should have done for our wait ) however we can no longer reach anyone in customer service and have not had any replies to our emails. The website says the product is still available, so my question is, Why have we not received it yet? Ten weeks and counting without delivery.

Charged for product ordered in March when their website indicated product was back in stock and still have not received our order. No answer from the company via multiple phone calls and emails. Will have no choice but to dispute the charges to my credit card.

Revised from 3 weeks ago! They hired someone new to do customer relations and we were finally contacted about our timeline and what was going on. They sent what they had in stock. So huge improvement and they are working on the customer service. Stay hopeful we all receive our full orders soon! 3 Weeks ago. I've placed and paid for an order for over $1000 over 3 weeks ago.

I've left phone messages and emailed several times as I have questions regarding the order. In 3 weeks, no response to my emails or call backs. Concerned what's happening at this point. Be warned!

My order for two of the wall/desk air purifiers was shipped and received promptly. One of the air purifiers stopped working after a couple of hours, just died. I contacted support, and after two days they decided it wasn't fixable and they sent me a new unit. The new unit has now been working well for almost a week. The units work well at purifying the air, the reduction in allergens is noticeable. We're thinking about getting an additional unit for another room.

When I first placed my order I accidentally left out a discount code. I called the company and got immediate help and was advised they would try to put the discount onto my order. Got a call-back about 30 minutes later saying the discount would be refunded onto my credit card. The order arrived 2 days later. Good service. Quick order processing and shipping. Will definitely buy from them again.

This company goes above and beyond for its customers. Needed a UV curing bulb very urgently to finish a job and this company delivered. I missed the shipping cutoff by a few minutes and a very polite and professional sales rep somehow got it out the same day like she said she would. Being a first time customer this really impressed me since it was a small $100 order. Needless to say that small act of kindness made me a customer for life! Highly recommended!