Twin City Garage Door

We called TCGD because ours decided to quit on us and I can't say enough about how well the process went from start to finish. We had Alex out to diagnose our door within 24 hours on a Friday and again the following Monday to repair the garage. Alex kept me in the loop the entire time and I received a video summary of his work as I was unable to be there while he did the repair. I am very pleased with the level of service provided by Alex and TCGD and I will definitely be using them again in the future if needed. Thanks everyone!

Update 2022: The great service continues from our friends at TCGD. Alex and Christian (hope I spelled your names right guys) were fast, friendly and thorough. I like that they explained what they did and gave me a good idea of the general condition of our garage doors and openers. I also enjoy how smooth and quiet the doors are now. They sound brand new! TCGD continues to earn 5 stars and our loyalty.

Thanks guys! Prior review: To say TCGD did a great job would be an understatement. Rob, our service tech was prompt, polite and professional. He called before coming over, he arrived when he said he would. He fixed the problem quickly. He even gave us some tips on how to make sure the garage doors stay in good shape. I appreciated his attention to detail and his overall professionalism. And the price was a pleasant surprise - much less than I expected. Kudos to the team at TCGD and to Rob.

I called at 5:00pm on one evening and they were there the next morning. Dan did an outstanding job and quickly repaired our broken door. Thanks again!

We have used Twin City Garage Door three times in the past year on some rental properties. Each time they have done the work promptly and well. Rob is efficient, positive and pleasant to work with. Totally satisfied customer here. Thanks, Rob.

They did not want my money. Called last Friday and left a very detailed message with a "Steve"; it is now the following Thursday, and no one has called back. Dunno if they do good work involving garage doors, but phones seem to be a challenge.

I really hate to post this but need to warn others. Not to all from seeing other people's reviews but we had a bad experience. A tech came to install a door & tracks, he discovered he was given wrong size track. Instead of informing me, he went to try to rig it going to cut into the metal track to try and make it fit instead of going to get the right size track & not even telling his Mgr. Also, bolts were drilled-- in between- the 2 by fours instead of going right into the actual wood part. Butchered up our drywall with cut outs all over & not replacing the open drywall when done. Luckily I came to check on him & got him in the middle of this rigging without my permission.

The white trim was smeared with black grease, not cleaned & don't know if it can be cleaned. Will try. Stopped him, another tech had to come out next day. It was done better.

I was missing a part for a garage door opener I bought from Costco. I called TWGD at 3:53pm, which was 7 minutes before closing. I live in Savage. They said they would stay open until I could get there. They delivered. Background: I disassembled and removed our old garage door last Thursday, March 19 during the afternoon and planned to finish Friday.

My buddy called and told me he was kidnapping me and my 8 year old son to fish at Lake of the Woods. We went. The garage was not accessible until today, Tuesday, March 24th. Hardship for the wife. Further hardship was not a single hardware store stocks this item. TWGD had one in stock. They stayed after hours for me to get there and purchase the curved arm that was missing from my package. Thank you! R. Murley

These guys are great, they've been in business for a long time and are pretty straightforward shooters. I personally haven't experienced any overselling and when I've needed parts I've been able to go there and pick them up for a very fair price and receptionist / sales person had a great attitude. They have a great showroom really appreciate that it's nice to see some of the more unusual styles of doors in operation.

Thursday morning I had a spring break in half on our garage door. After calling TCGD the service manager advised me he was not able to get a tech here until the following Monday. Much to my delight he called me back 30 minutes later and said he had a tech 30-45 minutes away that was finishing up a project and could get here today. Well fast forward to 3:45 PM and the springs are replaced also identified a worn cable and replaced it. The tech was professional and courteous. For a same day service call the cost for parts and labor was very reasonably priced. Highly recommend TCGD!

We had a spring break on our garage door. They managed to get us scheduled within a day of calling. They did the work quickly and I was very happy with the results. The low price was an added bonus!