Rusco Window

Worked with Roger to get a transom window replaced. The replacement window cracked within 2 weeks and then I cannot get them to either replace the window or get them to call back. Roger said he'd call me back when the window arrives and it's been 3 months. I called last week, he said he'd call me back and no call after a week. Escalated with a lady named Lisa, she also said someone will give me a call back but I am yet to hear from them. I am very frustrated, trying to understand what's happening. Ontik Hoque

What a difference it makes when someone steps up and does the right thing! During Reno, contractors severely damaged a priceless print that hung on the wall. While the individual who damaged the print seemed less than apologetic, the project supervisor was more than happy to step up with an apology and reimbursement. I am a happy customer!

Very knowledgeable and helpful with all my needs and scheduling service work

We recently downsized to a Park Model home in Northwestern Minnesota. With only single paned windows, we called Rusco for ideas. We opted with interior magnetic storm windows. We measured, we measured wrong.even though the fault was ours, they were still willing to cut them down for us. I am so pleased with our windows and even more pleased with Rusco Windows customers service!

Very happy with our 2 new windows and patio door. Can't wait to see the difference this winter with better quality windows and insulation around them. The install crew was professional and friendly. From the original estimate to setting up the install, Ryan was great. Good communication between us and the company. Always kept us posted on the window install.

Ryan, our salesperson was amazing. We had some issues during and after install of our new windows and Rusco took time to correct the issues and change their policies to eliminate the issues from happening again in the future.

Great quality of Windows. I have had Rusco windows in all of my homes since the sixties. Great service.

Last summer we hired Rusco for full window replacements. all 16 windows. I wanted to wait until winter to give a review. The windows are great. I haven't felt a draft from any of them this winter. The salesperson was prompt in arriving on time for taking measurements of all the windows. He patiently explained the different types of windows and options to help us in our decision making.

One window in the bathroom we wanted changed to a smaller window - he listened, asked questions to be sure he understood what we wanted, and informed us of what size it would be. and the new, smaller window is exactly what we wanted. We even showed up to the shop unannounced to see our windows before they were installed and the salesman graciously brought us out to show us all our windows. Installation began promptly on the date they said, but it was a bit delayed in finishing and went longer than we were initially told, but considering the size of the job and the rainy weather didn't help. so we understood. I have already recommended them to neighbors who asked us who did our windows.

I have used Rusco to replace the windows and doors in my home. I also have used them for new cabinets. All my experiences have been great! I worked with different salesman for both projects and they both listened to my ideas and found products that were perfect for my home. When the installers came to do the windows and doors, I found them to be prompt, courteous, and clean! I recommend Rusco to all my friends and family!

Love my new windows! They made the entire process so easy. Highly recommend! I worked with Ryan.

Had a couple of windows put in a few years ago and they did a good Job. windows turned out good.

I had other window companies come to my home and quote me ridiculous prices for a front picture window. Rusco Window was honest with me and gave me a quote 5x below the competitor. They ordered my window and came out and installed it the following week. I am very pleased.

TERRIBLE CUSTOMER SERVICE! I had my dad take a window to Rusco Window Company in Fargo. The home was on the market and needed to be repaired immediately. He drove from Breckenridge, MN to Fargo and dropped off the window. Five days later my dad called to see where things were at with the repair. Not only had they not fixed it, they told him that they had not even ordered the glass for it yet.

He reminded the Rusco employee how he had told them how urgently the window was needed as the home was on the market for sale. It fell on deaf ears. I contacted Rusco. The first lady I spoke with was not helpful at all. I finally asked to speak with the manager. I spoke with the service manager who attempted to tell me that I had no reason to be upset.

He made this unapologetic comment despite knowing that the window repair was urgently needed as it was holding up a home sale. Realizing that I was getting nowhere with him, I asked to speak with the general manager or the owner. Of course, neither of them were around. Long story short, I would not do business with them. We all screw up from time to time, but the apologetic attitudes of the employees at Rusco are good cause for taking my business elsewhere. I'd encourage you to think twice before conducting business with Rusco Window Company.

My mother, who is in her eighties, stopped in at Rusco Windows to pick up some pieces needed to fix her screen door and window. She was helped by owner Jeff Olsen, who not only helped her pick out what she needed but offered to stop by her home and install them for her.at no charge. While he did score a piece of homemade apple pie, he went way above and beyond. Customer service at its highest level! Thank you Jeff and Rusco Windows.