Indian River Glass

I have ordered many pieces of glass to repair things. Always prompt and knowledgeable. I'll soon be installing windows in my home and I will be calling Indian River.

Critical: Responsiveness called 8 weeks ago for 3 windows that need ballast, came down a week later for measurements said they will get back to me, nothing yet, should have asked what year Service: Window repair

I could not be more pleased with my experience with Indian River Glass. The entire staff is knowledgeable, well trained, professional, and thorough. In the Fall of 2020, I contacted Indian River Glass for replacement of six leaking French doors on my newly acquired home across the street from the ocean. The sales rep, Jaque, was very helpful and knowledgeable.

She gave valuable, cost saving advice. My doors arrived on schedule in 2021 and installation, adjusted for the weather, was completed on schedule with great cleanup after. The manufacturer did not include a finish piece for the doors so I withheld final approval until the piece arrived. Casey, in the service and install department, stayed in contact with me during the extended process of getting the correct piece for my doors.

His efforts went above and beyond in trying to assure that the correct parts were eventually received and installed. I also had some maintenance work done on my windows in 2020 and received great service, good maintenance advice, all at a very reasonable price. I ordered another new door mid-2021, it came in early and was beautifully installed on schedule. I highly recommend Indian River Glass for any door and window work.

Critical: Punctuality, Responsiveness 4 weeks late in delivering my two double glass sliders for my beach front condo (SunGlow). Our contractor was kind enough to install a door in the plywood wall so a least we can access the balcony but all he gets from Indian River is excuses. We are the ONLY condo in the building still without windows. Services: Glass installation, General door installation

Its been a total nightmare, no communication from company, multiple delays, door sent back to manufacturing by IRG without our knowledge, Absolutely NO communication from them. Ordered in Feb 2021, it's now June 2021 and door is partially installed. Have to wait another month for new panel and screen track to come in.

I called Indian River Glass (as well as several other companies), this morning, New Year's Eve, in a relative panic. I noticed that the lock on my sliding glass door was broken. I am a recently widowed, single mother of two small daughters. Obviously, securing my home was an immediate priority. Technician Supervisor Mr. Esposito was amazingly attentive on the phone.

After emailing him several pictures of my lock, he advised that a technician could respond around 1 pm today(!) and the cost would be $95 plus installation. I received a call several minutes later from the technician assigned to my call, Lenzo. He asked if I would be available early (of course!). Lenzo arrived at my home & within seconds of viewing the lock, told me that he thought it could be fixed & not replaced.

A matter of 5 minutes later, the lock was fixed. The most amazing part? Lenzo refused to accept any payment whatsoever for his services. He wished us the best & a Happy New Year & he was off to his next job. I would have GLADLY paid to have the lock replaced & if it hadn't been for the honesty & great business practices of Lenzo & Indian River Glass, I would be more than $100 poorer going into 2020. Thank you to everyone at this amazing business!

We had our 24 year old windows changed out today. They were AMAZING! I am telling you it was the most pleasant construction process we have ever had done. They were kind, professional and informative. They took such care to make sure our dogs were safe and they left the area they worked in better than when they started. I wish all companies were like this. Phenomenal work and customer service. They have lifelong customers in us. I highly recommend them!

Make sure you get multiple quotes from different companies before trusting the recommendations of Indian River Glass. I was told my window couldn't be fixed and I needed new windows, costing thousands of dollars. After getting a quote from another company, the window was fixed for several hundred dollars.

The guys at Indian River Glass did a fantastic job installing impact resistant windows and doors at my home. It's been 3 weeks and the difference is huge in terms of insulation and heat transfer. My A/C bill will be much less thanks to my new windows!