Jacks Wholesale Windows

Update: Spoke with someone at MI office and looks like I am on the list to get a refund in next 90-days as they are shutting down. So updating my status as will give them 4-5 star rating if I do end up getting my money back.

Called on 05/03/2022 and was informed the Hammond location has been permanently closed and they are currently in the process of shutting down their other locations.

This place is absolutely horrible. The receptionist Lindsay is just absolute garbage. She has a horrible attitude and seems to know nothing at all. I called her to get an update on a window I ordered half a year ago and every time I speak to her, she just cannot tell me anything and hangs up the phone. She has no business being there.

Do you know the Hammond office closed? No? Me either. I signed a contract for 2 sliders on 6/1/21.10 week sliders. August 9.nope, they added to 9/9/21.okay. Check cashed with no problem. Silence. I call and was told 4-5 weeks. Fast forward.silence. what I now know. Hammond office closed permanently. My sliders? No info. Sadie, sarcastic Sadie, says no refund because they say they will install when received. So wait indefinitely, no contact, no sharing the Hammond office closed permanently. RUN. Seeking legal assistance as a contract does not leave one bound indefinitely.

If I could give 0 stars I would! This company DOES NOT stand behind the labor that their contract states! I had a door installed that I purchased that is only needing a minor adjustment to be corrected the door is perfectly fine and is not needing to be replaced it is the installation that is the issue and they absolutely will not stand behind their previous employee's labor or business etiquette!

The excuse I received is the the employee "Tim" was not following the guidelines he was supposed to and they fired him because of those reasons. That has absolutely nothing to do with me as a customer that spent over $800 on projects with this company! I even talked to Mike at the head office and sent pictures only to be ignored all over again! Debbie is also horrible when it comes to customer service after they get the money you can forget about quality, customer service, or any kind of ethics at all from this company!

Do yourself a favor and go with a company that has morals and values because Jack's wholesale windows definitely DOES NOT have it! I will be finding a better company to adjust the door and also having this sent to the BBB because the contract states that the labor has a warranty and they are not abiding by what it states!

I have had Jack's Wholesale replace all windows in 2 homes over the years. They are the best! I am a extremely satisfied customer in every aspect of my experience with Jack's. Customer service is excellent, shout out to Mellisa! Service Technician Dave is awesome and very helpful. Top notch!

This company is absolutely terrible do not buy windows here. Here's how: 1) I met with their sales rep in October 2020. He told me they'd have the windows (2) installed by the second week of January 2021. When January rolled around I called because I had not yet received an installation date. The lady on the phone told me that the rep gave me the wrong information and my windows wouldn't be installed until the second week of March.

She also told me a manager would contact me to discuss compensating me for the trouble. that never happened 2) When my windows were installed both were the wrong size. Both windows were so short they had to add multiple 2x4s to the top to secure them in AND 1 window had a bow in the frame so large I could fit 2 quarters through the gap. 3) Despite all of this I had been more than understanding with the office each time I called to get an update or find out why they hadn't called me back (approx 6-7 sperate calls Jan 2021-April 2021).

Each time I was told "Mike will call you tomorrow" to no avail. When I finally spoke to Mike in April (because I called him) he told me he'd call me back with the next steps the following day. of course that did not happen. 4) I finally called today and voiced a reasonable level of concern and rather than assist me the lady on the phone again gave me the run around AND tried to explain to me how I had to be understanding the company's situation. SIX MONTHS after I ORDERED my windows!?

This company does not run an honest shop which was made extremely evident to me when the lady on the phone so readily expressed her knowledge of the small claims legal procedures after telling her that would be my only option if they failed to replace my windows. The contractor that came to my house also told me these issues have been ongoing with this company.

DO NOT use this company! Worst customer service EVER!ordered my egress window December of 2020, install scheduled for April 7th. Nobody called to confirm so I reached out only to get the run around and the first of several excuses. Rescheduled install for April 22 only to have them finally show up to tell me they didn't measure properly and the window I bought (that they measured)is the wrong size and they can't install because it's not code! REALLY?

All I got was we will give your money back. What about the money I've lost not being at work because you screwed me twice? What about your employee searching me on fb and friend requesting me? Terribly unprofessional these guys are a JOKE! Save yourself a huge headache and go ANYWHERE else.

We purchased and installed Jack's windows because of the lifetime guarantee.in 2005. Tgen in June of 2018, two of the seals on the windows broke so they came to assess and measure because we had a lifetime guarantee, however the company with a guarantee went out of business so they said they would install for free but I had to pay $150 for each window.

Someone from the company came and measured and. I ordered both windows And paid upfront for the windows. I was promised the windows in a few weeks but it took four months for them to come and after several calls they finally came to install them only to find out one of the windows didn't fit. He did only install one window. I was told to call corporate for a refund. however I never did receive the window or a refund.

When I called they were very rude and I never received my window or a refund. Life got in the way and I let it go but now I decided to look back into it and I am still waiting to hear from someone hopefully someone from corporation will get back to me and resolve this issue three years later.

The installation was a joke. Two times I tried them. Should have learned my lesson the first time. I won't never refer them to NO windows are junk. And they say lifetime on screens. Well it's only lifetime if they call you back and take them to the store. Was lied to about them coming out to fix for free