National Door

One of the glass panels in the door I bought from these guyus shattered spontaneously about 5 years out--just after the warranty expired. I contacted them for a replacement and they quoted me $725.00! I asked about buying just the glass and doing it myself and they said that would cost $599.00 plus tax, with no warranty and no guarantee that it would match the other panels. Instead, I bought a matching piece from an online store for $150.

Called to have them install new door openers, tracks, hardware, etc. Paul there basically told me he was too busy. I called another company and had a completely different experience. Shop around, save yourself a headache and don't use these guys- Update, Surprising I received a call back a few hours after this post. I guess they do care, Maybe the guy was just having a bad day. Their manager called me and responded the way a 1st class company handles problems. Speaks loudly about their culture that the management is listening.

Over many years we have had our garage door serviced and repaired by National Door. Everyone we have interacted with has been courteous and helpful. In particular, Jeff has been very good to work with. He has installed a new opener and replaced our worn out cables and broken springs.

National door is a great garage door company. My installer, Jorge, did an excellent job removing the old large garage door and installing the new one. He was very courteous clean and professional. I would recommend national door to anyone and Jorge would be an excellent installer to have put in your door. Matt V

Highly recommend - replaced garage door and were priced competitively and excellent customer service. Ken was easy to work with and made process easy. Jorge did the install today and he was punctual, professional and left my garage cleaner than when he arrived. Jorge did a great job installing a new garage door.

Love the work that National Door did for me! Professional, on time, fair price, and my new garage door looks just great! Probably one of the best investment I did to our home what an improvement! Highly recommend!

Hi Ken, Just a note to let you know we're thrilled with our new garage doors. It was so refreshing to have you involved from sale to on-site veification and through install. That's something you don't experience often today. The carriage-style doors look and operate great as well as adding a curb-appeal that we've been looking for. Thanks again, Rich Bennett

My experience with National Door in Redmond was excellent and I would recommend them to friends and family without hesitation. I comparison shopped four different garage door shops and all of them except for National Door sent sales people for the initial consultation. The problem with this is that they all had different recommendations, and in hindsight, had I gone with them my install would have been a disaster.

National Door sent one of their technicians out for the initial consultation and price quote. The end result was a smooth, hassle free installation. Additionally, National Door supplies doors manufactured locally (Seattle area), had better prices than the competitors, and had a shorter turn around time (1 month from order to install compared to 4 months for the others).

Exceeded Expectations for replacement of a broken garage door spring. The whole process was smooth, from getting a quote to having the job completed. We live in Redmond, and one evening I used the message form on their web site to send a photo of the broken spring with explanation. The next morning they sent me a quote, which was a reasonable price; I accepted and the job was scheduled for the next day. Jeff arrived on time.

He not only replaced the spring, but lubricated the garage door opener in both the door that had the broken spring AND in our other garage door opener. He also provided me a few tips on maintenance. Jeff was here last week, and the repaired garage door has been running fine ever since his visit. Moreover, both garage doors are emitting less noise than before his work.

I had 3 new doors and openers to replace the old ones. The installation was done quickly and very happy plus they added a keypad. The battery backup is very nice given all the outages and the internet connection so convenient. One of the sensors got moved and had an issue getting one of the doors to work again. I called for service and they gave me instructions over the phone. Dane is so very helpful both in sales and repair. Couldn't ask for more

Dane the owner was really great to work with and provided very fair pricing. They have a nice website that illustrates their many options. We love our new garage doors and Micah (sp?) did an amazing job at installing them and was very professional and friendly. I highly recommend them to anyone looking for new garage doors.

Excellent service by Ken Valverde-Martinez. Very professional and courteous. Has able to get our garage door installed quickly and in a timely manner. We Inquired everything thru their website. Discussed all the details thru email exchanges. Usually, the lead time is 8 weeks from order to install. Luckily, they had a garage door in stock, an appointment opening the same week, and installation by Friday. Very happy with our new garage door. Everything runs smoothly and is very quiet. Thanks, Ken!

We needed our garage door repaired. One of our torsion springs broke. I called National Door out of Redmond because I heard good things about them. We live in North Bend and I was pleased to hear they would make a service call out to our area. Think about how much we trust our garage doors working and depend on them when our schedule is tight. So, I wanted the very best and I was very pleased with their performance.

The service technician was prompt, polite and skillful. I asked him to inspect both the double and single garage doors. His recommendation because of wear and tear and being 15 years old was to replace all 3 torsion springs. Neither my wife nor I can remember the doors ever being as quiet as they are now after being serviced. National Door out of Redmond provided great value in a timely and professional manner. I strongly recommend them.

Dane at National Door has been nothing short of exemplary in every step we took for our new home. Referred by our builder, Dane studied our plans and listened well to make sure that he understood what we specifically wanted with our garage door design, and then he sent us a few great options. When we asked for his opinion on certain designs we found him to be knowledgeable, helpful and very professional.

Once we made our decision, he followed through every step of the way and kept us well informed. Better still, when the garage doors arrived at the house they were not manufactured the way he designed and ordered them, so he had the manufacturer correct the mistake in record time - well ahead of the date expected! Far beyond our expectations and would highly recommend!

Jeff showed up and was courteous, friendly and knowledgable. He repaired our door without making comments regarding the packed garage! He explained to me that the (replaced) torsion springs on the door have been upgraded from the original pair. The garage door opens and closes much quieter and I'm glad we called NDI for our service.

I called National Door because a spring broke on our garage door. While they were busy and could not do the repair that day, they sent their service tech Jeff out to our house to help us get the door closed and secured. They came back out a few days later and not only replaced the broken spring but did a tune up on the garage door and it now runs better than ever. Jeff was very professional and knowledgeable both times we interacted with him. National Door will be our go to garage door company from here on out.

Awesome company. Was referred by our contractor as "the place" to get a garage door. Of course the door we originally wanted was way out of our price range but Dane was able to find us an equally impressive door within our budget. Initial install wasn't exactly as we had hoped given the complexity of our modern and odd shaped detached garage.

Understanding its uniqueness, I offered to fix it myself but they said "no we want you to be 100% satisfied, we'll take care of it to ensure your happy." They then quickly sent their manager to our home and he spent time with me to discuss how I was hoping it could be improved and it wasn't easy but he made it work. Now we have the nicest door in the neighborhood and we will ONLY use National Door for any future Garage Door needs. Oh yeah the wifi connected garage door opener is pretty cool too;

Awesome team. Order was completed as committed, installation team was nice and courteous. We had small issue with our install due to difficult opening situation that was fixable by myself the homeowner however National team insisted they take care of it and make sure we are happy. They came back and did far better job than I ever could have. Amazing service. I'll only purchase Garage doors from National in future and I'm an EXTREMELY picky person. A+++

Do not refer to Dan in good reviews for this company. I got fooled the same way as he no longer is part of the company. They even cut my call abruptly when I asked about Dan. But I unfortunately went ahead and got a appointment post 10 days. No confirmation mail or anything. The technician was late by 2.5 hours and their response when I cashed then is they have a visit time range span of 5 hours whereas when booking the appointment they have me exact time of 9.30 am.

I contacted them to change/repair my old garage mechanics. They have a estimate of ~400$ for the new lift master but when they came in since I had to replace 2 units it would cost me ~1000$ which is fair but I was not prepared for it and informed them that I did not want it. They told me they came in and would like to charge me 190$ for the visit.

I was aghast and asked him what could be done. The guy told me that my equipment was old and had to be replaced but he could do a service and charge 140$. I was left with no option so I resigned and agreed so that I could save 50$. To my disbelief the guy dismantled the pulley from my sir saying it was useless in 2 minutes, sprayed WD-40 on all hinges and asked me for the money.

I could not believe it. I pushed further to ask him if steady I could have a remote installed for the garage door the money charged. He said yes brought a remote and configured it. It worked one time and the did not. I returned it but got added a service charge for trying it out. I have myself to blame for some party on being so gullible as I am a new home buyer but these guys are slick. Never call them without working out the details. Now I have one for which earlier used to work manually but now never works. Buyers beware.

We recently replaced our garage door and I couldn't be happier with the result! Really changes to curb appeal and elevates the look -- feels like we have a brand new house. The team was very professional and I'd recommend them for any project.

Our garage door broke and we have our own contractor working on our house already. All we needed was a replacement spring. We were referred there by McClendon hardware as both McClendon's and the Home Depot near our home did not have the correct dimension of the spring we needed. Paul Jensen, Service Manager, would not sell the spring that we needed to my husband.

He said the policy requires us to bring in the broken one then he would sell it to us. (Who carries around a broken garage spring? And why would you take a broken garage spring out of the garage unless you are replacing it?). My husband had taken a picture of it and had gotten the precise dimensions from it and showed the Service Manager the picture.

My husband even said if he buys the wrong size spring, he will keep it. Still no sale. Yet, this Service Manager offered to send a technician out to replace the spring the next day for $229. Now why would we want to pay another person to replace the spring when we already have a contractor working on our house who was ready to replace it? I think that this business is taking advantage of people by "forcing" them to hire their staff.

What alternative do you have when this business may be the only one around that has the part you need, yet, they will not sell you the part. But, sure they will fix it, so you have to use their business. Suffice it to say, they would not help us unless we went with them for everything. This is just very poor customer service. The alternative we took is to NOT hire this business and to never recommend them to any of our families, friends and colleagues!

It's been five years since Dan was out the first time. Had a challenge with the garage door (nothing that had to do with his first visit). Dan came out with a smile on his face and a skip in his walk. All is good and we continue to be huge fans of National Door. Seriously - if you are looking for a cost-effect, hugely experienced, straight shoot to fix your garage door. Your search is done!

Exceptional service from Dan and National Door today! Our garage spring broke over the weekend. I called national door on Monday morning, knowing it would be a busy day for them. The owner, Dan, came in just to help us out so we could get our garage door fixed. Like all the other reviews, Dan is extremely personable and competent. He was in and out in about half hour. He also gave us a bigger springs for no charge after we told him that we use our garage door a lot. I think the price was competitive too. Can't recommend them enough.

If I could leave a 10* review, I would! Beyond impressed with this business. Dan is AMAZING! We recently closed on our home (~2 weeks ago) and like always, Murphys Law hit. Tension spring for our double wide garage door snapped and of course, it wasn't covered by the 1 year warranty the seller had purchased as part of the P&S agreement. Oh well, life goes on. Called National Door on Tuesday afternoon to find out what the damage would be.

The person I talked to on the phone had indicated that they were booked about a week out but was going to pass my info onto Dan, the owner. About 10mins later I got a call from Dan and we went through what the issue was. First and foremost, he wanted to ensure I didn't have a vehicle stuck in the garage (I didn't). He mentioned that he was going to be in Woodinville on Thursday afternoon and could personally take care of it, if that would work for me.

I told him I work in SLU but if given enough heads up, I could head home and meet him there. I braced myself for the damage and the quote I received was more than reasonable. He even mentioned that they had an online special, knocking $25 off of that. Even better! :) Fast forward to today, he called me about 2pm and said he could be out to my place by 4p.

I told him I was already home so swing by whenever. To my surprise, I got a knock on the door at 3pm. Dan got right to work and had both springs (the broken one and the other one (both were about 14 years old) replaced in ~ 30mins. Garage door is back to operational and quieter than it was before! Would not hesitate to have these guys out again. Beyond professional and very accommodating. Extremely nice as well! :)

I read all the recommendations here, and decided I will call this company, despite that my friend recommended me to use other company. And thank God I did. they are reliable and professional and give great service. Dan the owner is really professional and honest. Strongly recommends. Ruti

Another 5 star review from me with a similar story to what I see below! I got completely scammed by "Garage Door Service" in Seattle. They were like used car salesmen and convinced my wife to get a lifetime warranty on new torsion springs for our main double garage door. Those springs broke in just 2 years! Turns out they purposely installed low cycle springs so they would break and they could put another cheap spring in there but charge me big service fees! So, with my car trapped in the garage I did better research this time and saw National Door, Inc.

I called and told my situation. Like others here, everyone was out on a job so Dan the owner came out personally and installed high quality springs within the hour! He was extremely professional and I appreciated the fast response and high quality springs. Definitely the place to call if you have garage needs!

Only on occasion do I write Yelp reviews, but I just had to express my enthusiasm for National's work. I'm not only pleased with the quality of door and openers I got, I am also delighted by the price for quality, professionalism and attention to detail. Dane, the sales manager, quoted the work. He arrived on time, was comfortable and knowledgeable to talk with, and responsive to calls.

After getting quotes from other companies, we chose National for its price for product quality. I ended up with Thermatech R9 1.5 doors (locally made) with a Liftmaster jack shaft motor, because my garage has an awkward rafter across it. With stock on hand, they were able to schedule me quickly. The technician, Micah, arrived on time, focused and ready to work.

He treated my home with respect; he was neat, skilled and detail oriented through the process, efficient with his time. He is a model contractor. My electrician/property-manager neighbor inspected the work and was equally impressed asking for National's information. Professional and reasonable, top notch quality, I am just impressed. A+!