Charlie Brown Garage Door Services

Very disappointed! I typically don't write review, but I had a such a BAD experience with Open Up Garage Door and I am going to warn you never ever do business with them. We were replacing the original Lift Master garage unit that was in the house since 1998 and we have installed a brand-new Lift Master garage door opener. We chose Lift Master is because their reputation and they are known for their quality product.

We used Open U Garage Door, they came installed it for us, the brand-new unit is not even two months old, it is broken, we were not able to open the garage door, and we were not able to open the garage door manually either. We called them back, the technician told us that we need to replace the circus board, because of the storm caused the electric surge. Yes, we had the storm, but we did not have any electricity outage, the entire house has no issue but the brand-new unit.

This garage door should still be under the warranty as it has not even been two months. When I call them back trying to explain my point of view, they just totally ignore it, Christina just kept saying it was caused by the storm, it is not under the warranty, nothing they can do about it, we have to pay for the brand-new circus board plus the labor.

I asked what other options we have, basically she said if we do not want to paid for the circus board, we can just continue to open the garage door manually. I did not expect that kind the customer service answer. I asked her to check on the price on the new circus board and never heard from her. When I try to call her, she would immediately put me on hold.

After not getting much help from them, I went to the Lift Master website and I contacted Lift Master directly, the customer service technician walked me thought a diagnoses on this new unit and concluded that it is defected, and the circus board will be cover under the warranty. They are ordering a new circus board and will deliver to my residence.

Open Up Garage Door all they want is for me to pay for something that should be under the warranty in the first place and with very poor customer service. I wanted to share my bad experiences, hopefully, you will never have to go thought what we went thru. And I hope Open Up Garage Door will have a better customer service than the way they treated us.

Quality install at reasonable price but do not buy their wood look doors because they fade in a few years (of course after the warranty period). Their sales people will tell you, "Oh, they wont fade" but they absolutely do. See photos. Save your hard earned money and just get a plain garage door from them that you can paint to match your house.

These guys are honest and hard working! I wish every company that I try to have work done in my house were like this company. Thank you very much for a great job you guys have done. God Bless.

This place provides simple, honest and no BS service. The technician (Chris) that came to the house to repair a bad cable was very friendly, super knowledgeable (clearly has been in the business for a very long time which is a good sign), and wasn't there to try to sell me anything. Chris made a good impression right up front and represented the company well.

Just great service and provided lots of good information to all of my questions. In an area of Texas where there are dozens of garage door companies trying to take advantage of folks it is great to find a company that is there to simply provide good service, reasonable pricing (and very honest and UP FRONT pricing) and answer questions. I have dealt with another local door company that likes to advertise they are a family-focused business with Christian values but certainly had no problems taking advantage of people during an after-hours call for repairs. So, finding a place like Open Up Garage doors is refreshing and (to be honest) a load of our shoulders knowing we can rely on them for honest service in the future. We will be calling on Open Up (Charlie Brown Garage Door) for all upcoming service needs (and door replacement.)

Had Chris from Open Up come out last week to replace my broken springs. He was on time (early), pleasant and efficient. I have been using this company for the last 15 plus years. They are honest, dependable and reasonable. Will never use another garage door company.

I have been doing business with this friendly, family run company for a number of years now. Colleen is pleasant to talk to and work with. All the employees that I have dealt with have been very kind and helpful. Their prices are competitive and their service is A+. They are prompt and do quality work. They also stand behind their work and the products they sell, even beyond the call of duty. I highly recommend them to anyone looking to put in a new garage door or need their old one serviced.

Great experience from first contact, spoke to Derrick in sales, he worked with me on getting just what I needed, came to our home, got all the information needed, gave me the price quote and we made the deal. Door was ordered and when it arrived, Austin and Brad did an outstanding job removing, installing the new garage door. They made all the adjustments needed, tested everything, loaded the old door and picked up all the packing material.

Well done from start to finish. I highly recommend Open up Garage Doors, and would use again if ever in need of a garage door or service! Thank you for quality service at a fair price, and friendly employees! Whitey Lawrence Springtown, TX

I had my garage doors replaced at my home and this company did a fantastic job from the start to the finish of the job. Derrick was a pleasure to work with through the entire process and Chris was an excellent installer that was very thorough. 100% happy customer here!

After getting the runaround from Lowes (they were going to take 2 months to replace the door) I found Open Up. I visited their showroom and their staff was very friendly. They had the door I needed in stock and were out the next morning to install it. I'm very happy with the door the price and the service.

Looking for Garage doors? Well this place has a top notch show room with operating doors right there for the touch and feel. Great sales people to help you decide what is best and the install department is awesome too! Friendly and stand behind what they sell, you can't beat that. I know this because I am a customer and highly recommend them.