As a busy homeowner, you have a lot to keep track of when it comes to keeping your property in top shape. Fortunately, you have professional home remodelers on your side with the knowledge to handle a wide range of interior and exterior projects. Comfort Windows & Doors has been in business since 1979, and we've helped thousands of homeowners-and commercial property owners-along the way. Comfort Windows & Doors started as a one-man business with a goal to improve local communities through comprehensive interior and exterior remodeling solutions.
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Today, Comfort operates over 90 trucks and employs more than 300 people across New York state. Superior service and thousands of satisfied customers continue to make us "The Name You Know, The People You Trust." Bill began the business out of his home where he sold, installed and serviced windows that he purchased wholesale from various manufacturers throughout the Northeast.
Here at Comfort, we believe a worry-free and satisfactory experience should continue even after your installation has been completed. That's why we have a dedicated Service Department available to answer your questions and resolve any possible issues that may arise. Our Service Department in each location is comprised of a team of full-time employees and is open Monday-Friday from 8:30 am-5:00 pm for your convenience.
Replacing your windows is about more than improving your home's aesthetic appearance; this update can also make your space more comfortable and reduce energy bills, too. Our hand-crafted windows are locally manufactured and specifically designed to withstand our Upstate New York climate. Our windows are made by New Yorkers, for New Yorkers that's why we are your trusted New York replacement window company.
When investing in a window replacement, many homeowners are unaware of the many available style choices. The experts at Comfort Windows & Doors take the time to explain all of your options, including stylish awning windows. As the name implies, awning window replacement products are hinged at the top and swing away from the home to open.
Reviews (21)
Steve
May 03, 2022
We are loving our new windows that were installed in a day and a half and just having our roof replaced by Comfort Windows also our house looks brand new. The guys were super professional and did a grand slam job Shout out to Jesse Tyler & Cody you guys rock! Services: Window installation, Roof installation
Michael Hines
Apr 11, 2022
The crew that remodeled our basement was absolutely awesome. They arrived on time, always cleaned up at the end of the day, and took great care to keep the rest of our house as clean as possible. From day one to the last day on site, they were always willing to answer any questions we had or make last minute adjustments to ensure everything was exactly how we wanted it. We could not be happier with their work.
Rosanna G.
Mar 22, 2022
Comfort installed 4 new hopper windows in my basement. It took a while to manufacture the windows to the specifications for my old house, but worth the wait. The windows are clean looking and functional. Crew was very neat, even in the muck and snow of March. They were courteous and professional. Cleaned up all debris from removal of old windows. The warranty is also an important feature.
Julie Hatch
Feb 15, 2022
We had 2 crews come in. One for 5 windows and another for a corner shower. Our shower guys Eric and I believe Marcus were very professional and let us know what they were doing at all times. Had to come back next day to finish up but did an awesome job. The window guys came in and had it all done that day. With the pandemic they weren't sure when they could get to us but they got us in before they thought. With that being said we will be doing more improvements with Comfort Windows in the future. Excellent company
Pam Gueldner
Feb 06, 2022
I am very happy with my experience with Comfort Windows. The quote I got had a lot of options for extended warranties but I don't care about that so I just went with the base price. I didn't get any other quotes because I liked the fact that they manufacture their own windows at a factory in NYS. It was probably 6 months between the time I called them and they came out and measured the windows, gave me a quote to the final install.
Everything is taking longer these days but that is okay. I had a small window in my office and I had a larger picture window installed, and the difference is pretty amazing. There is so much more natural light and my window looks out into the woods in my back yard, and the view and light are just fantastic. They installed a new picture window and other smaller windows in my lower level, ones that had weird coatings on which got all foggy and cloudy so they looked pretty bad.
The new ones are lovely and they are not drafty at all, they are well sealed and the rooms feels warm and the curtains no longer gently sway with the draft! The installers worked efficiently and 3 of them came to do the job over 2 days. I was very impressed with their skill and cleanliness, they put drop cloths down and wore plastic covers over their boots.
The installers have been working at the company for over 10 years, and were very experienced and competent. I highly recommend Comfort Windows. I don't know how their price compares with other places, I imagine they are not the cheapest in town. I got exactly what I was hoping for and am very pleased with my decision.
Everything is taking longer these days but that is okay. I had a small window in my office and I had a larger picture window installed, and the difference is pretty amazing. There is so much more natural light and my window looks out into the woods in my back yard, and the view and light are just fantastic. They installed a new picture window and other smaller windows in my lower level, ones that had weird coatings on which got all foggy and cloudy so they looked pretty bad.
The new ones are lovely and they are not drafty at all, they are well sealed and the rooms feels warm and the curtains no longer gently sway with the draft! The installers worked efficiently and 3 of them came to do the job over 2 days. I was very impressed with their skill and cleanliness, they put drop cloths down and wore plastic covers over their boots.
The installers have been working at the company for over 10 years, and were very experienced and competent. I highly recommend Comfort Windows. I don't know how their price compares with other places, I imagine they are not the cheapest in town. I got exactly what I was hoping for and am very pleased with my decision.
Lori Poli
Feb 03, 2022
They crew was great, John, Matt, and Chris delt with high winds, rain/snow and cold temperatures. They were always professional on time and courtesies. My new windows look excellent and can already feel a difference in the warmth of my home. Thank you so much for the great work you did. Service: Window installation
William Harrison
Jan 27, 2022
The crew was wonderful when they installed the two new windows in our family room! We are extremely pleased with our new windows which are beautiful sliders. Great pricing from the only company we will ever do business with for projects like this. In fact, we just contacted them to do another window replacement in our powder room Thank you all at Comfort Windows! Your friends, Bill and Linda Harrison (and our cats too)
Andre Ortega
Jan 19, 2022
Nick Spera
Dec 23, 2021
A big thanks to Jesse and Chris on the install, and Matt for setting up the whole project. Their team was able to do an outstanding job and the end results were far better than i could imagine. They took great care of our project and was not invasive at all, very mindful and clean after each day and left no mess. Very professional would recommend for anyone looking to replace their windows and doors. Superior product and service! Thank you Jesse Chris and Matt. Outstanding
Pat P.
Nov 03, 2021
Got medium priced windows, not the cheapest or most expensive. However, they are very poorly made. They also don't fit properly, either too loose or too tight. Ultimately, we have to move the screens up or down, by hand, each time we attempt to open/close the windows. Disappointed in how soon they began to show wear-after first 1.5 years. The installation went off on time.
And when one of the screens popped out very shortly after installation, they did come out to replace it. Would certainly not go with this product again.which we will probably have to do soon. They are three years old and I don't expect them to last much longer.not will my patience at having to shove them up and down every time I try to open them.
And when one of the screens popped out very shortly after installation, they did come out to replace it. Would certainly not go with this product again.which we will probably have to do soon. They are three years old and I don't expect them to last much longer.not will my patience at having to shove them up and down every time I try to open them.
Michael Van Ryn
Sep 07, 2021
We had all the windows and 2 sliding glass doors replaced by Comfort Windows & Doors in 2012 and while we have been generally satisfied with the quality of the windows and sliders, recently one of the sliders was not sliding very well. We called Service and they came out and told us that the frame around the door was rotted. Not wanting to void our lifetime warranty on the door, we asked if Comfort would remove the door from the frame so we could repair the damages.
After a few weeks, Comfort told us that WE could removed the door and it would not void our warranty. Since the door is factory assembled, the only way to remove it is a complete unit (glass panels and all). This meant trying to remove a excessively heavy door from our house without damaging it. Once removed, the extent of the water damage was evident.
There was NO waterproofing material or pressure treated lumber was installed under the door frame. Only MDF was used and construction adhesive. No aluminum flashing or drip-edges were installed either. Steel rather than zinc coated or galvanized screws were used. Minimal spun glass insulation was placed in the voids around the door frame and pine trim was used under the exterior flashing.
This led to extensive water damage and wood rot. The entire lower door frame, sill plate, rim joist, and sill plate gasket were perished. Much of the exterior siding (cedar) behind the pine trim was also water damaged. The rim joist failed to support the exterior wall and buckled causing the house to drop over 1/2" from one side of the door to the other.
All damaged material was removed and replaced with new. The door opening was leveled and wrapped in a waterproof membrane and the slider was reinstalled, trimmed to square, insulated and trimmed out. The whole process took 2 days and cost over $300 in material (not including labor costs). We feel if Comfort Windows would have properly prepared the rough opening before installing this slider, the likelihood of having significant water damage would have been greatly reduced or prevented. Instead, they only did the bare minimum to install the door. Unfortunately, we have another larger slider from them as well and worry this door will suffer the same fate as the first. Update: informing us at the time of installation about the potential risks associated with have the door and deck I close proximity would have been helpful, but that was not done.
As far as installation to "industry standards" goes, I am sure you follow ASTM E2112 regarding the application of water barriers and drainage pathways to effectively channel water away from the structure. If so, then we would have found flexible flashing and/or pan flashing on the door sill when we removed the door from the frame.
After a few weeks, Comfort told us that WE could removed the door and it would not void our warranty. Since the door is factory assembled, the only way to remove it is a complete unit (glass panels and all). This meant trying to remove a excessively heavy door from our house without damaging it. Once removed, the extent of the water damage was evident.
There was NO waterproofing material or pressure treated lumber was installed under the door frame. Only MDF was used and construction adhesive. No aluminum flashing or drip-edges were installed either. Steel rather than zinc coated or galvanized screws were used. Minimal spun glass insulation was placed in the voids around the door frame and pine trim was used under the exterior flashing.
This led to extensive water damage and wood rot. The entire lower door frame, sill plate, rim joist, and sill plate gasket were perished. Much of the exterior siding (cedar) behind the pine trim was also water damaged. The rim joist failed to support the exterior wall and buckled causing the house to drop over 1/2" from one side of the door to the other.
All damaged material was removed and replaced with new. The door opening was leveled and wrapped in a waterproof membrane and the slider was reinstalled, trimmed to square, insulated and trimmed out. The whole process took 2 days and cost over $300 in material (not including labor costs). We feel if Comfort Windows would have properly prepared the rough opening before installing this slider, the likelihood of having significant water damage would have been greatly reduced or prevented. Instead, they only did the bare minimum to install the door. Unfortunately, we have another larger slider from them as well and worry this door will suffer the same fate as the first. Update: informing us at the time of installation about the potential risks associated with have the door and deck I close proximity would have been helpful, but that was not done.
As far as installation to "industry standards" goes, I am sure you follow ASTM E2112 regarding the application of water barriers and drainage pathways to effectively channel water away from the structure. If so, then we would have found flexible flashing and/or pan flashing on the door sill when we removed the door from the frame.
Walter K.
May 18, 2021
Fe A.
Mar 18, 2021
I stopped into their showroom to set up an appointment for an estimate for a tub relining. After having to change the time because the company made a scheduling error, the salesperson came at the rescheduled time and said I'd get an estimate in an hour. Instead, a couple of hours later I received an email saying his manager said they were too busy to do such a small job but if I agreed to have a surround wall installed, they'd do that job. As a result. I will not seek an estimate from this company for installation of any of their products.
Phil M.
Mar 05, 2021
This is the worst company to do business with. They damaged property, installed the wrong color windows and took forever to complete the project. The only thing this company excels at is shoddy workmanship. This company is cheaper than others in the area, but beware. You get what you pay for. And as for the owners comments. See below. They still haven't made eight all the damage that they have caused with the window and door instal.
This company says it will service you and that it takes customers complaints seriously up until they get their money from you. Now that they have my money they won't even return my calls to fix the still broken door
This company says it will service you and that it takes customers complaints seriously up until they get their money from you. Now that they have my money they won't even return my calls to fix the still broken door
Kellie R.
Jan 01, 2021
My husband and I ordered windows in July, they didn't come for the install until October 30th. Fine no problem COVID slowed things down. The installation team came, they were phenomenal! Sweet, professional careful. One of the windows was measured incorrectly and was too small, again even that wasn't the worst thing. What was worse was the shop Forman showing up at my house yelling at the installers in front of me.
Then add insult to injury the "manager " was going to call us on The following Monday and never did. The correct window was just installed this past week and finally we just heard from this manager who offered to take 250.00 off the cost of our job. Meanwhile that doesn't even cover the tip we gave the guys or the time at work my husband and I lost or the 8 weeks of cold air pouring into our house for the time the wrong window was in.
If it wasn't for the management we could have very easily lived with the time and the mistake. But they weren't even apologetic, let alone making a substantial discount for the trouble. Terrible.
Then add insult to injury the "manager " was going to call us on The following Monday and never did. The correct window was just installed this past week and finally we just heard from this manager who offered to take 250.00 off the cost of our job. Meanwhile that doesn't even cover the tip we gave the guys or the time at work my husband and I lost or the 8 weeks of cold air pouring into our house for the time the wrong window was in.
If it wasn't for the management we could have very easily lived with the time and the mistake. But they weren't even apologetic, let alone making a substantial discount for the trouble. Terrible.
William L.
Oct 28, 2019
I don't know how the salesmen at Comfort sleep at night. I've been roofing for 15 years. Half my life. I come back home to NYS (I live elsewhere) and my find out my mother purchased a 2 square roll out roof for $2600. For anyone who's not a roofer, let me break it down. Roll out roofing is a horrible, inferior, cheap product. The typical price for a reputable company to install lifetime architectural shingles, is anywhere from 350-600 a square depending on the location and difficulty of the job.
Standing seam metal (far superior product) also a lifetime roof, averages 900-1200 a square. My mother paid $1300 a square for this GAF, roll out crap. The materials for this job, cost MAYBE $300. That includes everything, drip edge, underlayment, (assuming they even used it) and fasteners. It's a garbage system and I'm glad they gave her a warranty on it becuase I can't wait until it leaks so I can speak with the salesman directly.
Standing seam metal (far superior product) also a lifetime roof, averages 900-1200 a square. My mother paid $1300 a square for this GAF, roll out crap. The materials for this job, cost MAYBE $300. That includes everything, drip edge, underlayment, (assuming they even used it) and fasteners. It's a garbage system and I'm glad they gave her a warranty on it becuase I can't wait until it leaks so I can speak with the salesman directly.
Jack S.
Aug 14, 2016
Summer of 2015 had 8 new double hung windows installed. Everything was fine, until cold snap(-15) following winter. Glass frosted up between top and bottom frame. Four existing competitor windows were ok. Emailed staff with attached photos and got call back telling me it was from humidity(forced hot air heating system) in house. Then another call stating it was bad insulation in house. Again, it was just Comfort windows and existing windows were fine.
Never sent anyone to look at them. All smoke and mirrors. Fast forward to summer 2016. Salesman came down to price a new front entry door and told him about my window problem and showed him pics. Told me it was a simple adjustment. So, I purchased door. My error. After installation and crew left, I noticed screws missing from hinges and caulking wasn't complete. Didn't caulk top molding or where sill plate meets floor. Again, sent email with pics attached.
Not so much and a response of any kind. Notta, nothing. So, $6500.00 later, had to hire a guy to adjust windows and finish caulking. Get me once, shame on you. Get me twice, shame on me. Buyer beware!
Never sent anyone to look at them. All smoke and mirrors. Fast forward to summer 2016. Salesman came down to price a new front entry door and told him about my window problem and showed him pics. Told me it was a simple adjustment. So, I purchased door. My error. After installation and crew left, I noticed screws missing from hinges and caulking wasn't complete. Didn't caulk top molding or where sill plate meets floor. Again, sent email with pics attached.
Not so much and a response of any kind. Notta, nothing. So, $6500.00 later, had to hire a guy to adjust windows and finish caulking. Get me once, shame on you. Get me twice, shame on me. Buyer beware!
Elsa W.
Jul 15, 2016
There is a HUGE elephant in the room that nobody is talking about. Comfort Windows came and assessed our home and for whatever reason declared that they could not tap into our NYSERDA loans. This was false. This was an out right lie. They then proceeded to sell my husband a high rate mariner finance loan. Oh yes, it's 0% interest unless you are one day late, One time, ever.
I have found from the New York State government that this is a really big problem. Because we signed the FinePrint we are stuck with the mariner finance loan, but I plan to file A complaint with the New York State Attorney General. I have to believe that they have earned millions of dollars through these mariner finance loans when they are enrolled with New York State NYSERDA. We're not done yet
I have found from the New York State government that this is a really big problem. Because we signed the FinePrint we are stuck with the mariner finance loan, but I plan to file A complaint with the New York State Attorney General. I have to believe that they have earned millions of dollars through these mariner finance loans when they are enrolled with New York State NYSERDA. We're not done yet
Andrea C.
Dec 21, 2015
We replaced the majority of our drafty 70s era windows and our sliding door a few months ago. Comfort was easy to work with from quote through installation. They even caught an overcharge and refunded us the money. I like that the windows are manufactured in New York State, and they seem to be of great quality. The inside temperature seems to be better regulated.
The lifetime warranty doesn't hurt either, in case something happens. Installation went smoothly, though cleanup was not the best. I'm still finding nails and other bits in the yard from our September install. Even so, they did a great job with sealing and flashing. No more drafts! The best part about Comfort is the service. After install, we tried to install the glass shelf in our garden window ourselves.
Naturally we failed and tore holes in both side screens. I called Comfort and the next day someone picked up the screens, and we had them back in a few days good as new at no extra charge. They even helped my fiance install them and the glass shelf. We'll definitely consider Comfort again when we're ready to replace the rest of our windows and doors.
The lifetime warranty doesn't hurt either, in case something happens. Installation went smoothly, though cleanup was not the best. I'm still finding nails and other bits in the yard from our September install. Even so, they did a great job with sealing and flashing. No more drafts! The best part about Comfort is the service. After install, we tried to install the glass shelf in our garden window ourselves.
Naturally we failed and tore holes in both side screens. I called Comfort and the next day someone picked up the screens, and we had them back in a few days good as new at no extra charge. They even helped my fiance install them and the glass shelf. We'll definitely consider Comfort again when we're ready to replace the rest of our windows and doors.
Jim W.
Oct 15, 2015
On 9/21/15 had a bow window installed in the livingroom and am very pleased with it. The crew that did the installation were professional - efficient, courteous and did a nice cleanup. However, my dissatisfaction is with the follow-up because there was also a small siding job to repair/replace a section of siding to the back of the house. Was told that because the siding didn't come from in from the supplier it was being reordered elsewhere.
Never heard back so I followed up with Comfort Windows on 10/12/15 and was told they made a call to the supplier and will follow up. If I didn't call Comfort Windows how long would I be waiting for them to complete the job? They do have my deposit for this job.
Never heard back so I followed up with Comfort Windows on 10/12/15 and was told they made a call to the supplier and will follow up. If I didn't call Comfort Windows how long would I be waiting for them to complete the job? They do have my deposit for this job.
Pat C.
Sep 14, 2015
Needed basement windows and a kitchen window had several salespersons give us quotes Comfort Window was the cheapest but we also looked at quality of windows and installation. The job took awhile waiting for kitchen window but 2 weeks ago all were installed. The crew was very friendly, efficient and did a excellent job installing all the windows they look great quality windows were extremely pleased. Looking forward to doing business with them in the future.
