Wonder Windows has earned a reputation as one of the most esteemed providers of windows & doors throughout Rochester and Buffalo, NY. Whether you're new to Western New York and looking to remodel, or planning a move and need to increase curb appeal, we offer a diverse inventory from many of industry's top manufacturers. Learn more and find the style that complements your home perfectly.Our selection of new and replacement windows is comprised of every imaginable style, from brands such as OKNA, Sierra Pacific, Andersen, Starmark and other leading manufactures.
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When you do something for over half a century, you develop a passion and skill set that can only come with time. Wonder Windows, a family-owned and operated window and door company, has been located in Rochester since 1962, and has served thousands of customers over the past five plus decades. When we say we're a full-service window installer who's seen it all, there's no exaggeration in that claim.
Over the past 60 years, Wonder Windows has grown from a small family business to one of the leading installers of new replacement windows in Rochester, NY. We've accomplished this offering an amazing selection of high-quality windows and doors at highly competitive prices, backed by industry-leading customer service and expert window installation.
For over 50 years this family-owned company is known for our lack of pushy salesmen, our certified and trained technicians who love and are skilled in what we do, the high quality service we provide, and our smart, clear, and client-valued business dealings. And now that increasing amounts of customers have seen the value in our service, Wonder Windows is pleased to open a new office in Buffalo, NY.
Since first opening our doors in 1962, Wonder Windows has been working hard to become the most trusted installer of replacement windows in Western NY. Today, we're proud to offer our full scope of services to homeowners in Syracuse, NY and throughout the surrounding suburbs. We stock an extensive selection of windows from the industry's most respected manufacturers, in a full range of styles, sizes and customization options.
Reviews (14)
Jessica Lewandowski
Dec 20, 2021
We ordered new windows from this company and they were wonderful! From the quote to the installation, the customer service was just fantastic. We expected delays due to the supply shortage and they were very communicative with us. And the guys who installed them were so courteous. I highly recommend them for window replacement/installation!
Juliana Curtis
Dec 18, 2021
Hi everyone! I'm not normally one to complain but I did want to raise issue with this company if you're looking for a company to work with for your windows. I'd like to be transparent and share my experience. Especially, because it is hard for homeowners to find contractors and prices can vary by a lot and I think it's important for people to share this.
I called out three companies to look at replacing a small bathroom window (31 in. X 17 in.) I have with a very basic window. either sliding or awning. I called wonder windows, window world and HMS home services out of Hamburg. Wonder windows quote was $1420.00 with a discount of $426 bringing the price to $996. (Found it odd there was such a large discount right off the bat?) then window world came in at $580.
And then HMS home services $150 labor and I was able to buy the window myself from Home Depot myself. I chose the American craftsman for $99. What I liked is how transparent HMS was. they just charged the labor. I'm not coming on here to try and redirect others to other businesses. The point is to raise awareness about doing research and sharing information so others can make a decision that is best for them and their family.
At the end of the day I spent $250 total for the window replacement as opposed to $1420 or $996. Could you imagine if I replaced all the windows in my house the cost? Anyways, that is all! I hope this helps people as they're making a decision about working with contractors. Transparency and honesty is very important.
I called out three companies to look at replacing a small bathroom window (31 in. X 17 in.) I have with a very basic window. either sliding or awning. I called wonder windows, window world and HMS home services out of Hamburg. Wonder windows quote was $1420.00 with a discount of $426 bringing the price to $996. (Found it odd there was such a large discount right off the bat?) then window world came in at $580.
And then HMS home services $150 labor and I was able to buy the window myself from Home Depot myself. I chose the American craftsman for $99. What I liked is how transparent HMS was. they just charged the labor. I'm not coming on here to try and redirect others to other businesses. The point is to raise awareness about doing research and sharing information so others can make a decision that is best for them and their family.
At the end of the day I spent $250 total for the window replacement as opposed to $1420 or $996. Could you imagine if I replaced all the windows in my house the cost? Anyways, that is all! I hope this helps people as they're making a decision about working with contractors. Transparency and honesty is very important.
Crystal Filson
Dec 17, 2021
We used Wonder Windows and it was an awesome experience. They were very professional and not pushy at all when they came out for an estimate. We will definitely use them again. They did warn us when we signed up in April that we would not get our window installed until fall time so they were very upfront about that and the whole summer they were contacting us to let us know that our window didn't come in yet and they're still working on an estimate and timeframe and that's something I really love that they always kept in touch I was never left wondering if the window came in yet and then when it was time for installation they called and said the day and time of they came out they did the job they were very nice very polite very professional they cared about my house and not getting it dirty with going in and out and they were done in a very reasonable time. I highly recommend them!
Brianna Steel
Dec 05, 2021
Was quotes almost 1,000$ for one window. is this company a joke? A small sliding window in the bathroom. Please look elsewhere had plenty of other quotes that were not looking to rip people off. Yikes, will tell everyone I can about this company. 12/7: Yes, it was wonder window my fiance met you out yesterday at 430, please check your records. I have posted the receipt below.
This will show your company name, the very nice man that stopped over and the price of one window. "The lowest price he could give us"! That will allow everyone here to make their own decision on where they want to get their windows! 12/8 As I stated above on 12/7 you met only with my fiance. She asked if you had a basic window price and you gave her the highest. aka 1,000$ for one small window. Sir, the only thing I am saddened about is the clear advantage you have taken on her and our family.
You are correct we bought this house with many of the windows being replaced by the previous owner and we were just looking for an honest price. If this is it then so be it. We are not looking to be rude or throw a hate review out on anyone. I am just being informative. Thank you and have a good day.
This will show your company name, the very nice man that stopped over and the price of one window. "The lowest price he could give us"! That will allow everyone here to make their own decision on where they want to get their windows! 12/8 As I stated above on 12/7 you met only with my fiance. She asked if you had a basic window price and you gave her the highest. aka 1,000$ for one small window. Sir, the only thing I am saddened about is the clear advantage you have taken on her and our family.
You are correct we bought this house with many of the windows being replaced by the previous owner and we were just looking for an honest price. If this is it then so be it. We are not looking to be rude or throw a hate review out on anyone. I am just being informative. Thank you and have a good day.
Sarah Ali
Oct 06, 2021
Wonder windows was amazing every step of the way! Our back door was in horrible condition (not a normal fix) and we needed custom sized doors. They were so reasonably priced and even though there was a long wait due to production being back up due to covid, they made sure to communicate any updates on when the doors would be in and when they would be able to install.
Two guys both named John came and did the installation and they were amazing. Super friendly, explained everything and went above and beyond to make sure everything looked good! 100% worth the wait! I will be recommending wonder windows to everyone!
Two guys both named John came and did the installation and they were amazing. Super friendly, explained everything and went above and beyond to make sure everything looked good! 100% worth the wait! I will be recommending wonder windows to everyone!
Shaw Music Studio West Seneca
Jul 19, 2021
We have been replacing our windows over the last ten years. We have had estimates from many companies, including demonstrations. We ended up using three different companies over the years. Our most recent purchase and install was from Wonder Windows. We had five house windows and two garage windows installed. The price was reasonable compared to the other windows we had done and the quality was excellent.
Due to covid there was a delay on the install, but they called us at least twice to keep us up to date on the time line. The install crew was excellent. The company had told us it might take a day and a half. It took only a few hours. The crew was experienced, cordial, and professional. They answered our questions and did a terrific job! I wish we would have had Wonder windows ten years ago. Thank you.
Due to covid there was a delay on the install, but they called us at least twice to keep us up to date on the time line. The install crew was excellent. The company had told us it might take a day and a half. It took only a few hours. The crew was experienced, cordial, and professional. They answered our questions and did a terrific job! I wish we would have had Wonder windows ten years ago. Thank you.
Charles Raymond
Jun 16, 2021
Installers were excellent, professional, informative and great craftsmanship. Only negative is the time it took "COVID19" to get scheduled and the sales rep was less than informative with no follow up after the deposit. However, with 25 years in the construction industry and I would say installers and the product are top notch. Service: Window installation
Alicia Burris
May 30, 2021
Connor Schloop
May 28, 2021
We used wonder windows to order and instal 21 windows on our house built in 1930, which still had the original windows. We got a bit of a rough start, the installation started a day late, but they explained the situation to us and it was understandable. We got some specialty windows (a bunch were triple-paned, some were opaqued with texture, and a large picture window).
The installation process was amazing. Instead of getting it done in three days, they were determined to get it done in two. The guys that worked at our house were very friendly and professional. Paul (from Rochester) specifically went above and beyond, and showed that they truly care about the quality and look of the final product. I'm particularly impressed by the trim, the indoor trim matched the 1930 stained window molding perfectly. The windows look great, the house feels great, and this was worth every cent.
The installation process was amazing. Instead of getting it done in three days, they were determined to get it done in two. The guys that worked at our house were very friendly and professional. Paul (from Rochester) specifically went above and beyond, and showed that they truly care about the quality and look of the final product. I'm particularly impressed by the trim, the indoor trim matched the 1930 stained window molding perfectly. The windows look great, the house feels great, and this was worth every cent.
Victoria Jayes
May 07, 2021
Londo D.
Mar 18, 2021
The staff here is a joke the tell you one thing and then do another or tell you one date for a installation and put something else in the computer there salesman promise you a date they cant keep there promise so in short i will never buy windows from this company again the only reason they put this window in my home is because they would not return it. Turned our world on end when they tell you things that are not true then tell you they never said it when you have them on recording the will try and make you think you did wrong i will tell you how they only have one set of instiller for the window i bought when there a company with a name like wonder window they should be able to install a window
Jay
May 11, 2020
Great company to work with. Had a smashed window that had to be covered with plastic and cardboard But the rep came out didn't mind going three floors up just to look at one window. Gave me an amazing rock bottom price and was super nice to work with. Can't recommend enough fast turn around time and friendly staff. Highly recommend to anyone that wants there home to look beautiful.
Lynn Watterson
Jan 04, 2020
The price was reasonable vs. other companies that gave me estimates. The gentleman doing the work were pleasant and always answered my questions with a smile. I had 17 windows and a patio door installed a few years ago. They did such a great job that I had them install all windows and two doors in my garage last summer. Hats off to them-solid efficient job done
Brian Seguin
Oct 27, 2019
The Buffalo sales person from Wonder Windows explained that the estimate was comprised of 30% materials 25% markup, and 45% labor (this was after a discount). The labor budget allotted for 108 hours to be used for the install purposes which made sense to for a completely finished product, but that was not delivered. The install itself of 13 windows and a storm door was comprised of 2 people for 3 six hour days, then due to the company's errors a second install was performed of 2 people for one 4 hour day.
There were an additional two hours spent in other work such as measuring and some error corrections. The total hours spent on the project was 30 person hours out of the 108 hours originally budgeted for the project. This means a total project overcharge of 33%. A 30% upcharge is acceptable for a close to perfect finished product and experience, however these are the factors that go into dissatisfaction: The project was promised to be performed within 45 days and was not "finished" until 8 months later The trim and bay window was promised to be white and finished, the result is unfinished with caulk everywhere The newly installed Okna windows form ice on them and some are drafty The slide window that was installed is extremely difficult to open The storm door was installed upside down which causes it to not function as it was intended.
A field fix was performed which switched the panels on the storm door which allowed it to function, but the track is still upside down. TL;DR - Poor service, poor product quality for the price, and unwilling to take ownership of what the sales person promised.
There were an additional two hours spent in other work such as measuring and some error corrections. The total hours spent on the project was 30 person hours out of the 108 hours originally budgeted for the project. This means a total project overcharge of 33%. A 30% upcharge is acceptable for a close to perfect finished product and experience, however these are the factors that go into dissatisfaction: The project was promised to be performed within 45 days and was not "finished" until 8 months later The trim and bay window was promised to be white and finished, the result is unfinished with caulk everywhere The newly installed Okna windows form ice on them and some are drafty The slide window that was installed is extremely difficult to open The storm door was installed upside down which causes it to not function as it was intended.
A field fix was performed which switched the panels on the storm door which allowed it to function, but the track is still upside down. TL;DR - Poor service, poor product quality for the price, and unwilling to take ownership of what the sales person promised.
