Kolson

SHOPPERS BEWARE OF TRICKY RESTOCKING FEES! Today 10/18/2021, my wife went into Kolson to look for knobs and handles for our kitchen cabinets. She found something she liked, with tax and all it would be over $500.+ She was told it would take 2 weeks to get delivered. My wife asked, if when we get them she puts them up to the cabinets and does not like the look, can she return them?

She was told there would be a 25% restocking fee? That adds up to about $133. Is this place crazy? She didn't want to take that chance, just in case we don't like the look on the cabinets, she asked, can I buy just one now and if I like the look, I will call and order the rest? She was told they have NOTHING to sell her? What kind of a ripoff shop is this? She just left, empty handed, we WILL find something elsewhere, that's for sure!

First - the positive. This showroom has many door knobs and related hardware on display. You can see various brands and get a good look and feel of the hardware before purchase. In terms of service, you're at the right place if you want single yes or no answers. Staff members are snobby and offer zero help or interest to do business. In summary - use this showroom to see what you really want and buy the hardware else where!

Below is a dialogue I'd with them if you're interested: Me: Hi, is there a line to get some help (as there were a few people at the store on a Saturday afternoon) Staff (man with grey hair to his neck): Yeah Me: I've a privacy lock I think it is an old Baldwin (showed it) Staff: No. Me: Right. I'm not sure if it is an old Baldwin. Do you happen to have anything similar at the store as I'm trying to match it? Staff: No.

Great selection of door hardware, knobs and pulls. Upstairs has loads of faucets and bath hardware. Was helped but felt like I was bothering them asking questions.

Dale saved the day! I found the perfect knob for a vanity I had just finished chalk painting. It was very unique in a southwestern style. I was pretty upset when Dale said that the knob I wanted appeared to be discontinued as it was not in her price catalog. She called the company and confirmed it was indeed discontinued and the company didn't have any old stock available. but that didn't stop her! Dale remained positive.

She said it was quite possible they had a few of my knobs stashed away somewhere. She started looking behind displays and I didn't get my hopes up. Then suddenly, she announced she had found them! I couldn't be happier and so grateful to Dale for all her efforts on my behalf.

I've been coming here since I was a child with my parents. It's great to rely on a business that is as helpful and knowledgeable as the people are at Kolson Korenge. Thank you. The handles we chose are exactly perfect for the job.

Came in to look at hardware for a new house under construction. When I told the salesman (who I had to hunt down) that my contractor sent me he was not eager to assist me. When he walked away from me I heard him tell another salesman not to help me, that my contractor "sends clients in to look but not buy". Completely rude. I was prepared to buy a lot of hardware but would never give them my business now. Rude!

Went for bathroom sink faucet replacement part. Staff person asked me what I was looking for and when I told him he said he doesn't have the part, well that may be so but he said he never carried the faucet. Apparently this company didn't have any problem selling me the very expensive overpriced faucet years ago. Will never go back and never recommend, many other plumbing suppliers out there including online sales. Don't waste your time.

We walked in and immediately noticed their beyond vast selection of cabinet hardware. After looking around for about ten minutes with no acknowledgement from two salesmen, we walked out. Spending our money elsewhere. It's not just about the product. Business 101.

The best hardware & bathroom accessories on Long Island! Great product selection and excellent service. Joan upstairs took care of all my bathrooms & John downstairs assisted me with everything else. I have done 3 houses with them and will always go back to Kolson's

In August, I went to Kolsons and put a $750 deposit on a kitchen faucet, a spray and a soap dispenser. I have called more than ten times, I spoke to Sandy a manager who would promise to look into it and then never call me back. He gave me the run around and wasn't helpful in any way. They haven't credited me for the deposit and have not delivered the goods. Are the owners aware that customers are being treated like this?

I have shopped there many times over the last 20 plus years and never encountered a problem like this. The store always seemed reputable but obviously it is not. I feel robbed. People need to be cautious about shopping in this store. I just want my money back.

The staff here gave me bad advice when I came in to look for door knob replacements. I was informed that there was no replacements for my old type spindle door knobs and was told I had to drill large holes in the existing doors for the newer type. The ones they had were very expensive. I went to Home Depot and found very good quality knobs for a fraction of the price and drilled the holes and did the installation myself.

Just recently when I decided to install new knobs on some other doors I discovered that the old type are still available and I could have bought these type in the first place and saved time work and money. Also everything here is expensive. I found a much better towel rack than anything they had on view or in their catalogs at amazon at a better price.

I also wanted high quality wall switch plates and they did not even have any on view and said I would have to look in a catalog, Why look in a catalog when I could do this online which I did. The only good thing about this place is the selection of cabinet knobs which is better than any place I have been, which I did buy here

Poor Customer Service and basically "Liars". I travelled 3 hours to come to the showroom and order for our new home, we got there Friday late afternoon, i picked my items and the sales man Lenny convinced me to give a cc on the order to hold items and that Monday i could confirm if the 4-5 week turnaround time would be acceptable to our builder, which at the time was unreachable.

When I spoke with our builder, he said to long house would be ready sooner and that would delay our move in. I immediately emailed /Called Saturday to cancel, i got no response. I called Monday morning and was given the run around, and told if i ordered in a different finish i could get it sooner. That was unacceptable, to expect i would change the finish.

I was told they are not going to refund me, I was shocked, I then disputed the claim with my cc company, as they never ordered any product as warehouse was closed Friday and i reached them Monday by 9:03am, prior to them having a chance to order product, which I was told wouldn't happen till i confirmed on Monday. I just receive a notice telling me they are disputing my claim as i called and cancelled "with no good reason". they made have a lot to look at, but they definitely not an upstanding reputable company as i thought.

I ordered a Julian Home essentials Sink from Joan. I received the sink without the grid. Joan has told me the grid will be in soon. It's been 3 months and waiting. She never calls me back. Doesn't care I haven't received the product. The stainless sink is now scratching because I don't have a grid.

The have a great selection but once they have your money the quality of the service degrades. Delivery was later than promised, without any followup phone call from my salesman. When the delivery finally arrived it was only half the order. I had to phone the store to inquire where it was and when I could expect it and I received a promise of another delivery day from my salesman Russell that did not happen.

When the day came and it did not happen again, I called and he told me he would call me back and he did not. After calling and speaking to Sandy I was able to get a status and a delivery. It was unnecessary angst that could have been avoided with truthful and timely proactive communications. And lastly, the screws that came with the hardware were not long enough and my installer had to go out and purchase additional screws to complete the job.

Amazing selection. In fact, overwhelming. However, my salesman, Glen helped me winnow it down to make everything so manageable and easy. He was very patient, knowledgeable and not pushy at all. Fabulous experience.

They charged me while I placed the order. And after 6 months waiting, I still did not get the product, the staff kept telling me it would be arrived next week. I finally chose to cancel my order. and it seems I could not get my refund. By the way, I get items from other store, it only takes two days.

This place is okay. It's hard to build relationships as the staff keeps changing and they don't keep good help.

The store has everything and it's easy to get overwhelmed if you don't know what you're looking for. I went in looking to replace cabinet pulls in my bedroom and, I wound up grabbing knobs to replace my daughter's dresser handles as well. Though I've seen many of these items before, online and in different other locations, Kolson's has it all. My only comment is on price. They are at the top of the charts - perhaps the cost of finding it all under one roof and close to home.

I have purchased many items from this wonderful place. The selection is unbeatable. Mark spent so much time with me. He had a through knowledge of all the products I was interested in. Worth the trip to Great Neck!

Customer service nightmare! Don't waste your time or cause yourself the aggravation, they will "sweetie" " dear" you into next Tuesday and tell you not to take their lack of professionalism personally as they charge you every red cent of their ineptitude.

The only locksmith in the great neck area I trust. We knew the owner who recently passed away.